Tata DoCoMo Complaints & Reviews

I had bought 2 docomo 3g sim (18november2014) for which i have paid 3000/- each till date they have not been activated .I have made more than 100 call to your pune office but nothing happened. when ever I call i am told it will start in next 2 days sold by shena/tushar [protected] person in contact kalpesh [protected] CAF No [protected] [protected] due to the poor state of response from tata docomo I am no more intrested in the above please cancel and refund . Ravjeet ([protected])

In tatadocomo official site it was showing full balance on Rs.100 recharge but when i had done it it gives only Rs. 86.0 in my balance. When enquired from customer-care they said that the recharge plans are changed and it requires 3-4 months to reflect in the website.

Dear Sir, I am Ramesh Kumar and My TATA Docomo number is [protected]. Rs 75 have been deducted from my balance at midnight 12:15 AM on today 30 Jan 2015. I got a message from TA-HUWWAP stating that " Unlimited 75 is activated atRs75.0 for 30days..To stop, Dial or SMS STOP to155223(Free)" and Rs 75 was deducted. I have DND activated and I have not activated any such service by any means. After the activation of the same, I try to complain on 198 and 121 at but no option to talking with your representative. Kindly look into the matter and help me to get refund of my balance Regards Ramesh Kumar Mob.-[protected]

To,

Mr. Sanjay Tiku,

Appellate Authority (Delhi),

TATA Teleservices Limited,

2A, Old Ishwar Nagar, New Delhi-65


Sub: Notice for deficiency of service for the Docomo Data Card No: [protected] for customer no[protected]


Dear Sir,


I Rajarshi Trivedi s/o Sri Jahar Lal Trivedi residing at House No: 949, 2nd Floor, Block- B, Palam Vihar, Gurgaon. Pin Code: 122017, had purchased a TATA Docomo connection with Docomo Photonmax Wi Fi Data card a special device for an amount of Rs.1999/- on 27th October 2014 & along with that I had also purchased a monthly tariff of [protected]@Rs1250 to avail such internet services as a pre requirement for availing your services. As per your offer and representation as well as stamen on your website it is clearly mentioned that I shall get Hyper speeds o[censored]p to 6.2Mbps with seamless roaming & auto switch over to Photon PLUS 3.1Mbps speeds in 350+ towns & auto switch over internet connectivity in 5000+ towns across the country & Peak speeds may drop to 3.1 Mbps in areas where Tata Docomo does not offer Photon Max wi-fi services. A copy of such representation is retained with me and may be produced if required.

I have made several complaints with your customer care executive verbally, through telephonic conversation. Since inception and purchase I am not getting necessary speed as specified by you from time to time. Pertinent to mention herein that I have made several complaints being complaint no[protected],[protected],[protected],[protected],[protected],[protected] related deficiency of speed, non-availability of necessary internet support. Since purchase, I am getting speed not more than 1 Mbps (down) & bellow 1 Mbps (Up) & some times the speed is below 100 Kbps (up & down) & every time your technical engineer stated that there is some network issue going on in my area where I am using this service & there is no time limit when the issue will be resolved. A copy of screen short of speed test result is retained by me, may be produced if required.


After several request and complaint, I escalated the issue to Appellate authority Delhi on 29th November 2014, I have been informed over phone that my area where I am using your service is high utilized area, therefore I will not get the speed promised on your website. I clearly asked few questions to Appellate authority that:

(i) I have taken this connection only few months back. While I had requested for this connection & gave my address proof, why I had not been informed that the plan I had selected with the device, TATA Docomo would not able to provide necessary / adequate service in my location;

(ii) If several times the customer care representative informed that the plan which I have selected is not possible to serve / provide at my residential place, which is a deficiency of services still why a bill has been raised without considering such deficiency of services? Ignoring the fact that it is fault on the part of Company or Tata Docomo, you are still charging me, which is in violation of no man should take advantage of his own wrong.

(iii) Is there any solution how I will get at least 3-4 Mbps speed though I suppose to get max 8 Mbps but currently getting 1 or below 1 Mbps speed.

But I didn’t get any satisfactory answer from the concerned authority. Still then I wait for 2 months for some better service but till date I have noticed that from January 2015 onwards, the Internet was not at all working frequently. Then I again replied to Appellate authority Delhi to adjust my bill & return back the cost of device as I am not getting necessary service which TATA Docomo offered though I have consumed 30 GB data but not in the speed which I was supposed to get but I was denied for any such adjustment or mutual settlement for reasons better known to him.

In view of the above stated facts and circumstances and the misrepresentation and breach of trust committed by you along with your representative, I call upon you through this notice to refund the adjusted all bill for months of November 2014, December 2014 & January 2015 & the device Cost of Rs.1999 (one thousand nine hundred ninety nine) without any liability on me, within 15 days of receipt of this notice, and send me a No Objection Certificate / Clearance failing which I shall have no alternative but to initiate legal action against you under the civil and criminal laws before courts of competent jurisdiction for misrepresentation and breach of trust.


Needless to mention that any/all such actions initiated by me shall be solely at your risk, cost and peril.


Thanking you.


Yours faithfully,

Rajarshi Trivedi

[protected]

This is Mustafa i am using my docomo sim since more than 8 years many times i have faced my problems from this company the main problem is they are charging unusual amount from my balance and my no has been blocked by company so that i can no able to discuss my problem with them this company is the spot in the name of TATA group Its very bad experience for me and i am very disoppoint with this company I cant change my no cause of some reasone Plzz assist me what should i do ? Thanks

Attn. Ms Sunitha George, Appellate Officer (As mentioned on the Wi-Fi Data card pouch) I had booked a Tata Photonmax Wi-Fi data card on the Tata docomo Website and paid the money through credit card. Please see the details below: Invoice Number: EC[protected] Payment mode: CC S No. Date Item Code Item Description Qty Rate Amount 1 04-Dec-2014 22:54:52 PCPRE0781 10 GB + Extra Data plan @ Rs 350 1 350.00 350.00 2 04-Dec-2014 22:54:52 DCPHO0801 Photon Max Wi-Fi 1 1999.00 1999.00 Total: 2349.00 This was done on December 4 and today is January 28 and so far no activation has happened for the device, though the delivery was made promptly. I have been patiently waiting and listening to your customer care people. Their standard reply is “sorry for the inconvenience, your case has been escalated to the concerned department, this will be resolved shortly or after some time” Exactly Seven weeks have gone by and so is my patience. I spoke with various customer service people and they say this is pending for local reference verification. Plenty of calls already have been placed from the local reference person’s mobile number and so far no verification from your side has taken place. I have the following concerns: 1) It says Doorstep activation on your website, but this is false. You are trying to mislead or cheat the customer by displaying false information and taking money from them which is similar to what online fraud companies do. If doorstep activation is not possible then why are you advertising that on your website? 2) Since the activation was not done, I requested for the money back. This is too your people have rejected saying there is no such option which means I have been taken for a ride by Tata. Why nobody including the Appellate Authority is not responding to the complaint emails and resolve the issue? 3) The customer service department asked me to be patient. Well, I have been patiently waiting for 7 weeks with umpteen number of calls made to your customer service department. They say it will be resolved after “some time”. However, they do not know what this “some time” means, whether it is 15 minutes, 1 hours, 8 hours, 1 day, 2 days, etc. They refuse to make any commitments. I have even lodged my greivances to Mr. Elango Thumbiah, the CEO of Docomo but no response. 4) I asked the email ID and contact details of the Nodal Officer and or the appellate authority but your customer service people refused to provide the same saying they do not know their contact details. Kindly look into this issue and resolve it within a definite time frame or return my money. I got the refund for the talk time but not the device. Please return the money for the device as well. The photon number is [protected] Copy To: [protected]@tatadocomo.com; [protected]@tatadocomo.com; appellate.[protected]@tatadocomo.com Thank you, Sebi Thomas, [protected]

Hello, I went to near by Tata docomo retail store, and i have submitted all my documents to them on 23 Jan and they told me they will activate by 24 Jan. But till date it was not activated into my account. The Retail shop is at Pimple Sadagur store. Even they are unprofessional behaviour.

SIR, I BRING TO YOUR KIND NOTICE THAT I WAS NOT USED THE TATA PHOTON NO.[protected] FOR LAST ONE YEAR. ONE YEAR BACK, WHEN I CONTACT THE CUSTOMER CARE FOR PERMANENLTY DICCONNECT MY CONNECTION AFTER PAYING MY OUTSTANDING DUES, THEY CONTINOUSLY CALL ME AGAIN AND AGAIN TO CONTINUE THE NUMBER, BUT I SAID NO TO USE THE NUMBER. THEN THEY ASKED ME TO HOLD THE NUMBER FOR NEXT SIX MONTHS WITHOUT ANY MONTLY RENT EVEN AFTER SIX MONTHS IF I WOULD NOT LIKE TO START THE NUMBER, THEY WOULD AUTOMATICALLY PERMANENT DICCONE MY CONNECTION. NOW AFTER SIX MONTHS, MONTLY RENT ACCURED AGAINST MY NUMBER FOR LAST THREE MONTHS, I REPEATDLY SAID THAT I WOULD NOT USE THE NUMBER ANYMOREAND TOLD MY LAST YEAR CONVERSATIOON WITH THE TATA PHOTON CUSTOME CARE REPRESENTATIVE. BUT THEY DONOT READY HEAR ANY THING FROM MY SIDE, PLS SOLVE THE PROBLEM AS EARLY, OTHERWISE I SUE THE COMPANY IN THE CONSUMER COURT. THANKS & REGARDS ROHIN MEHRA PUNJAB

Dear sir, My name is hasamukhbhai patel I have more than 4000 Sq. feet land ., I want to instolation tower., If you intrested so please contect me [protected]. This is no network coverage at my village from tata docomo. Villaje:vishol., Taluka:Unjha, dist.-Mahesana, Gujrat., India.

My DOCOMO mobile sim card is blocked. When I asked the reason, they are saying that from TRAI they got the complaint against my mobile number, saying that I have used my mobile for telemarketing. but this is completely wrong. Daily I am calling to my house (mainly 3 different numbers) and I am getting call from my home (mainly 3 different numbers). My complaint is against the DOCOMO, if the TRAI made complaint against my mobile number, they should investigate the truth before blocking the sim card. They should check my call details. Then they can understand that the TRAI was mistaken. But without proper investigation they simply blocked my mobile sim card. Because of my sim had blocked, I am not able to communicate my net banking, and other mobile number registered services like UAN, my office etc.

Complaint for wrong deduction Complain for Mobile No [protected] Dear Sir, Today on 25.05.15 my prepay balance has been deducted in account of VAS and for which no command has been given from my side . I raised my voice and come to the notice of customer care executive Miss - [censored]al Parmar through customer care number she confirmed me balance has been deducted is wrong and will be return in 4 hrs but till now I did not get my balance back.

I had ordered a photon Max wifi data card, which was delivered to me on 17th Jan. Than I got a call asking me to send again scan copy of passport for activation. I did sent another scanned copy of passport but Still now my device is not activated. when I inquired, Customer care says they have escalated but they do not find any detail regarding the device in their system. I was asked to visit the store but store peoples say they do not have any detail regarding sales through eshop. Also they can not register a complain and give me a reference number as the number provided with the device does not reflect my name. It seems as no body wants to take ownership of product sold through eShop and unwilling to provide any information about the issue. Order No: EC[protected] Device Id: A000004F66967F 10 digit number : [protected] Please let me know how can I file a consumer case against the tata docomo eshop retailer for the inconvinience I am facing.

Dear Sir / MADAM, I would like to inform you that an amount of Rs. 49/- have been deducted from my main balance on 25-1-15 at 8:55 am. I have receive one massage of activation on this no([protected]). But I did not start these service. Also sending you that message: Unlimited at 49 is activated at Rs49.0 for 15days.Bal:Rs148.56 at 25-Jan-15 08:01.To stop, Dial or SMS STOP to 155223(Free)

Hi, I have been using tata photon for the last two years but from last few months I am continuously facing slow speed issue. I have complaint regarding this to your customer care but they ignore my request by saying that network upgrade is in progress in your area. How could this happen for so long time ? It's not like I have started using now. Earlier my download speed used to come around 200 - 300kbps but now it has reduced to 10kbps which is pathetic to use. If I am paying for the services of tata photon+ then why should I bear the slow speed issue. Please help to resolve my issue otherwise I have to take help of consumer forum and I would not recommend my colleagues and friends for tata photon. Thanks Ajay Verma

Dear Sir, I m buy a new samsung galaxy core prime on 12 jan 2015 .on the box tata docomo free data offer, and i used already a docomo GSM sim ([protected]), and i use this sim in the samsung core prime but data offer 500mb/month for 6 month not activate on my docomo no. and i call tata docomo customer care they don't answer my problem . and i go to nearest tata docomo store they not license my problem properly . so i m kindly request you plz solved my problem soon .thanks & regards Yash, .

I am user of tata photon max wifi. Company claims that it can give 6.1 mbps speed but i am getting only 80 kbps speed. I gave a complaint regarding slow speed issue in the month of October. I have raised same complaint five times from past 4 months there's no resolution at all and closing complaint without resolving it every time stating that my location has the issue. My location is also a part of bangalore but why they are stating this I don't understand. Without resolving the issue they are asking me to pay the bill for using low speed. wifi number - [protected] Complaint registered so far[protected],[protected],[protected],[protected],[protected]

mera naam mangesh hai.maine naya tata docomo ka prepaid sim card kharida hai, or company offer mi 40 ka full TT.but atfer 48 hours company not given my benifits.coustmer care ko call kiya too mera 198 ki seva block kar di.kya company har naye consumer k saath aaisa hi karti hai.agar ha too muzey sim card baand karna padega.please help me.

My number is [protected] An 1gb internet pack of Rs. 149 was activate on my number through my main balance. I did not even started it when im talking to an customer exitivie for balance issue he sent me activation massege. I requested it to stop and refund. They did that. Now I am not even able to contact them. The call automatically ends.

Hi, My mobile no - [protected] Today unnecessary - Astrology and buddychat subscriptions was activated and money was deducted. Without my knowledge it was activated and I didnot send any SMS to activate. Please revert back my money. Why you people are simply activating subscriptions. When we want to deactivate you we want to send so many SMS. Why you are activating it simply without our SMS. Regards, Sankar Reddy

Respected Sir,
I would like to inform you to please look in to this matter for I am purchasing a new docomo sim & no-[protected] at my area shop since 4 days at PEN in Raigad, Maharashtra but now this sim no already used ext. customer also running condition so you please try to call this number.
It is a very big matter & your company fault due to with out checked the sim numbers and distribute to customers.

I am wait your good reply to my mail [protected]@rediffmail.com & [protected]@gmail.com
Your system show my ID prove against this sim no-[protected]
Regards,
Santanu Kumar Khanrah
[protected]