Tata DoCoMo Complaints & Reviews

Here are the series of emails Dear team, What is wrong with you guys i don't understand. I have asked my number to be closed in January, still I m doing follow up from you guys. Today I received that my request has been cancelled receivedd a mail stating that my number is not closed What is all this ????? Is their someone in senior management I can speak with. I am not using [protected], i have asked this number to be closed down in January first week. And provided my alternate number [protected]/[protected] For further treatment. You guys have send me email stating my number will be closed down with in seven working days, then no one bother to send me bills . Suddenly out of nowhere I received a email stating pay immediately Rs.390, then when I asked u where is my bill detail, u send me bills And my bill included the charges for month of February. When I escalated the matter to your Manager Nitin I got mail stating ur number is not closed, query resolved. What is this, I m fed up with, I m sending a hand written complaint to Tata corporate office. Also I m putting it to notice of consumer complain forum. Kindly revert me on the immediate basis. I'll prefer a call on [protected] Frustrated Customer Biju Singh On Monday, February 23, 2015, Nitin Escalation <[protected]@tatatel.co.in> wrote: > Dear Mr. Shukla, > > > > We would like to inform you that your complaint has been registered with complaint number[protected] and same would be resolve by 25-Feb-2015 17:05. > > > > Warm Regards, > > Lalit Vijh > > On behalf of Escalation Desk > > > > From: Salil shukla [mailto:[protected]@gmail.com] > Sent: Saturday, February 21, 2015 7:05 PM > To: Nitin Escalation > Cc: listen > Subject: Re: CLOSURE OF POSTPAID CONNECTION [protected]~~M21943533 > > > > Dear Nitin, > > Greetings for the day, > > I am writing you in concern, which is not yet resolved, i have requested for an account closure in first week of January. > > I am not going to pay for the February bill, when i have already informed your team for the closure. > > I am ready to pay the charges for the January bill, which was Rs.375. and have already deposited the cheque, so i believe > > the amount will get cleared by the Monday evening. > > > > Request you to look into the matter urgently. > > I am also an employee of Tata enterprises, sharing the same mother company. > > > > Also would like to tell you that i have asked my alternate number to be updated and called upon, > > but no one seems to call me on that. [protected], [protected]. > > if you would like to get in touch with me. > > Kind regards, > > Biju Singh > > > > > > On Sat, Feb 21, 2015 at 2:48 PM, <[protected]@tatadocomo.com> wrote: > > Hello! > > Greetings from Tata Docomo. > > We have received your e-mail regarding bill not received dated 20-FEB-2015 for Tata Docomo account number[protected]. > > We are sorry for the inconvenience and we assure you that your problem is being addressed. > > Thanks for sharing your concern related to bill not received. > > We would like to inform you that we have sent an e-bill dated 17-JAN-15 and 17-FEB-15 to your registered email ID with delivery number 38697358 and 39937491. However, we have again sent the e-bill as per your request with the request number DUP6018397, DUP6018398 and we expect to deliver it by 21-FEB-2015 16:41 hrs. > > Alternatively, you can log on to www. tatadocomo.com, 5 days post your bill generation date and view the details of your last six bills. Please follow the simple steps below to check your bills: > Visit www.tatadocomo.com and click on “My Account”. > Under “New User” Click on “Register” > You will receive a Temporary PIN on your mobile number within 24 hours > You need to login using the Tata Docomo Number and Temporary PIN as User name and Password and change the temporary PIN within 48 hours to avoid PIN getting expired. > Note: You may alternatively use the User ID in place of the Tata Docomo Number if specified while registering in to My Account. > Login to My Accou

I have previously raised a compliant on my photon + [protected]. And now on my tata wifi [protected]. Got fake commitment from show room at radha nagar, chrompet, chennai-600044. I when asked them to terminate my photon +, they suggested my to change it to prepaid from postpaid...but they didn't do that till. also they gave a brilliant idea to get a Photon wifi; with 20gb data plan and said since you have been using photon + form more than 5 years, you will get 50% reduction in monthly rental for first three months, and after that you just call 121 and ask them to make it to 10gb plan, anyway you will pay only around 650rs...what an idea, but it never worked. i am getting 100% rental bill now... Did i asked him any offer!!! what a service..!.this is my third compliant on docomo... I am not going to pay the rental...let the show room pay for it... I need resolution asap...

Hi, I have been a patron customer of Tata Docomo from past 6 years. Mobile No. [protected]. I was very happy with the customer service and network all together. But on 22nd of February 2015 at 11.52 am. I called up the customer care number 121 and spoke to the representative named Ms.Bhavani in the customer care office located at Panjagutta, Hyderabad. I had queries regarding my prepaid balance deductions from Rs. 124 to Rs. 84. The answer I got from here was it was balance deducted due to Data charges throughout the night (even though it was not in use) on asking her I was unaware my data pack was about to expire on same date and why have I not got any message or alert asking me to remind the same, she said a message was sent to me and spoke very rudely to me, when I told her that I have activated another plan for 30ps/60sc which was also dated to expire on 23rd and I was receiving messages day in and out. she transferred the call to her supervisor that too after and very long hold. Then Ms. Divya, supervisor from the same Panjagutta branch had also spoken very rudely and said it was because I had activated DND on my number. Which i call a very silly excuse as i was getting all the promotional sms from Tata Docomo and that is also said before activating the service. The reason I take time to write such a lengthy email to you is because i have been disheartened by the service and no longer wish to stay on your network. P.s- I am sure you can retrieve the entire conversation as all customer care calls are recorded. -- Ms. Sana

dear, I have Bought TATA DOCOMO PHOTON MAX WIFI data card .but the speed is to worst. its like 2g speed .so what i will do next to boost up the speed i have done all things but still no result. so please resolve my problem or take it back and use it .

I VIKRAM KUMAR JAIN MY PHONE NO IS [protected] NET WORK TOO POOR SO I APPLIED FOR CANCELATION SO MANY TIME BUT NO RESPONSE I GIVEN COMPLAINT TO NEAR BY TATA DOCOMO OFFICE BY REGISTER POST BUT RETURN AGAIN I SEND BY REGISTER POST TO HYDERABAD THEY ALSO RETURN PLEASE HELP

Dear Sir, I have been having a very hard time dealing with TATA Photon customer care guys, they are very careless and have provided no solution to the problem, I got upgraded my connection to WiFi on 8th march 2014 and tata has provided me 150 Rs discount for 13 months. but it was not applied after so many calls to customer care. Their billing department always call to collect the outstanding money and they have not any solution for the problems. They don't care what problem you are facing, just talk about bill. They applied discount from September 2014 which is totally unfair. Now my device has been deactivated and they are asking to pay 1821Rs to start the same. I am totally unsatisfied with the customer care, they are not providing valid reasons even they were not able to rectify the problem. Please help me, my Tata photon account number- [protected] My Mob: [protected] email: [protected]@yahoo.com Rajeev Sharma Regards: Rajeev

Hi Team, This is Ranjan here and my Mobile number is [protected]. I am currently overseas and want to activate the International Roaming to my number but Tata Docomo has currently disabled my number even after i have recharged for more than 800Rs. My Balance is now more than 850+ and my number has been disabled without even informing once by sms. Please enable my number back and activate for INternational Roaming

Hi.. Recently I have ported out from reliance network to Tata DoCoMo network, but still I am receiving reliance sms. I have recharged 68rs according to msg for 2g which I have received msg on 18 Feb 2015. but I have not got the required benefit which I was suggested according to msg & cc representatives are not giving me proper response already contacted 3 to 4 times. Please do needful. Thanks & Regards, Manju.K

On 20/2/15 at 11:20pm i called customer care, they charged me but no one answer my call.. After dat vn i called again they blocked my ph no. Again on 21/2/15 at 11:57am i called, they told within 1hr we will solve the problem, nd they bolcked my number.. EVERY TIME THEY CHARGED ME BUT THERE IS NO RESPONSE FROM CUSTOMER CARE.. I HAV RECORDED ALL THE CALLS.. KINDLY TAKE SOME ACTION

Dear Sir, With reference to my complaint ID "PNR[protected]" I have complaint to customer care that since around 2 months at my location your network signals are week and I am facing problem for voice quality and sometimes call dropped issue in 2G and 3G both the technologies and sometime data connection failed to connect. But customer care executive is not providing me any solution or any deadline to resolve. Kindly resolve the issue on priority as we are 4 users of Tata Docomo at same home. I want you to optimise the network in my area covering by your base station 2649 (information taken by GMON software) Kindly look into the matter as soon as possible otherwise we will port to another operator and tell to others in the locality to be port from your service. If solution would not be provided I will go to TRA and social media.

Hi, I have been using Tata photon + post paid for more than 5 years, Dec-2014 i requested to terminate photon + and got tata wifi dongle. but now I got a mail for the old post paid photon service... I have done the termination request at Radha nagar docomo show room, chromepet, chennai-600044. The staff named - prasath. When I was there buying WIFI dongle, this fellow staff voluntarily compelled me to get two post paid sim for RS.99 rental/per month each. I never had an I idea to get postpaid sim. he said that this is privileged customer offer and asked me to get two sim with CUG between these. finally I got those sim with wifi dongle. But after one week when I asked him about activation he gave me a shock to pay 300rs/sim...and said that this offer is not applicable for you. i fought for three days and finally return back with a single sim. Did i ask him for a sim? and that day itself i asked him to terminate the photon + service and he said he will change it to prepaid which i accepted and submitted the documents. but now again i am crawling with the show room staffs, they simply said that they forget to do so. Very frustrated and i am terminating the post paid sim also today...worst behaviour Photon + no: [protected]

Dear, sir my location also uses 3g network .but tata docomo 3g network no conection.so please sir our location problem quick solve it.thank you sir. state-west bengal. name-gobinda patra. village-jaldha. post-bodhra. ps-ramnagar. dist-purba medinipur. pin no-721423 mobile no-[protected]

The photon+ connection # [protected] was taken during Aug, 2014. I was told that the internet speed would be 3.1 MBPS upto 3 GB data and subsequently it would come down to 256 KBPS with no limit on data download.. However the actual speed of the internet was never above 0.9 MBPS and average was 0.8 MPBS with in 3 GB data limit and 64 KBPS post data limit. There is a 300% variation between promise given during marketing time and actual performance of internet service in reality, except promptness in reducing the speed to lower level immediately after crossing 3 GB data limit. Due to Low speed of internet services, it has diluted my day work plan many times and wasted lot of my time as I was unable to connect to business calls as scheduled. We were frustrated with poor services and lack of action for requests made during November thru service center and complaint thru service portal. Hence, we finally made a decision to terminate the service with immediate effect wide complaint # 780786. The issues was escalated to appellate authority on Nov, but no action seen. I am repeatedly getting calls from billing dept with a demand to pay 1400 + towards pending dues and connection could not be disconnected even after i had asked them disconnection. . During calls the support team had asked me to visit their office to discuss the matter and threatening me a sever consequences if do not turn up .

On 16th February 2015, I recharged my docomo number [protected] for Rs.250.The recharge was done through SBI mobile banking, but till now the amount was not credited to my above mobile number.Kindly check why the amount is not credited and revert the amount to my account. Take steps at the earliest to solve this problem.My alternate number for contact is [protected].

I am Rajiv from Kerala, Palakkad, My Tatadocomo Postpaid Number has been charged 328rs data pack & Totally1493Rs Bill.While we connecting tata docomo customer service, we are not getting proper answer from the represenatives.pls make any Immediate reply Regards Rajiv [protected]

Hi tikona & tata care, Again I am getting below threatening msg from your team again this happens I will go for media & social networks help as discussed with them they are ready to help because you people is asking for unusage billed amount as please find the below received msg Dear AMIT KUMAR SINGH If You Can’t Clear your Overdue Rs 1080 Of Your TATA No[protected].Then Company File Legal Processing Against You Within Tomorrow Any Quires Contact [protected]

The SIM was procured from the distributor on assumption that all ISD call to UAE mobile was be charged 6.40 INR or 6.70INR. It was later observed that, I was being charged double the amount. Upon, question was informed that it was landline number that being thus the higher charger. This issue was later escalated to the appellate office, where both ladies Priya and Vidya denied any wrong doing and welcomed me raise the issue with the consumer form. This was stated even after me provided them, document proof the number dialed were mobile numbers. 50, 52, 55 & 56. Along with a screen shot and URL for verification http://www.searchyellowdirectory.com/reverse-phone/[protected]/ Earlier my call was disconnected by the agents, whom a refund was requested and later had called a supervisor, who did refund the amount on 60.00 INR. I had also demanded, I be refunded the call charges, which was denied. Tatadocomo, must credit the excessive call changed into my account ASAP along with mental harassment caused with calling their call centre.

My Photon number:[protected] Here is few background on the issue that I faced and the kind of resolution I am looking for: I have been trying to migrate my photon+ postpaid connection to pre-paid and I have raised a couple of service request for it[protected] and[protected]. The first request was closed since the required documents did not reach on time. The second request was taking a really a lot time to get resolved. My last payment was made on 4Aug2014 leaving no due in my account. Complaint[protected] was raised against the service request[protected] for their delay in trying resolving it. After that series of mail communication went to [protected]@tatadocomo.com in an effort to sort out the issue. 8Sep2014 is the last mail communication that i got the reply from that mail thread. The issue was not at all resolved. There was no service provided during these time and the connection was suspended. I could not connect to internet by setting either in postpaid or prepaid mode. I keep getting bill generated for which I was not provided service at all. Finally got a mail stating that service is being stopped at 4Nov2014. The due in my account is stated as Rs.4270. Here are my few questions to you in the effort of resolving this. 1. Why do i have to pay the bills for which I have not been provided service at all? 2. The due states an amount of Rs.4270. Is there any part of this amount is for a month for which I have been provided any service? I have tried using multiple sources like customer care, the local photon officials, appellate officer - karnataka etc to sort it out. But no response from them. Please look into this issue asap and revert back with a helpful resolution.

[protected] I was using this number from many days and some person from docomo call me and offered for postpaid and i agreed after that he come to my office his name was sandeep and i paid him 350 rs then he gave me new sim of docomo of postpaid. After 1 month o[censored]se even though i paid the bill online the deactivated the sim. And no one is responding properly. So i demand them to pay back money of 350 rs. Worst service i had from docomo.

Hi TATA PHOTON customer care,


I have stopped using TATA PHOTON (Photon No- [protected]) from almost 2-3 months but then also I am getting monthly bills.

I have called customer care and asked them to stop the service and they told okay it will be done in 24-48 hours and few days before I got a call from customer care and they told me that my number is still active and it is partially deactivate as I need to give written mail to stop service.

What the hell this is going on when I am telling customer care to stop the service why again I need to give it in written to customer care and till the time you will charge me for nothing.

If it is the rule then why customer are has not communicated it in first call when I have stopped service ??

I am not going to pay extra charges which was not communicated.

Please let me know how you want to resolve my problem.

Regards,

Megha Kulkarni