| Address: Allahabad, Uttar Pradesh |
Sir,
I am using a Uninor Pre-paid Mobile service customer (Mob No.[protected]) since 1 month. Recently, on 18.04.2013 @ 18;53 Hrs, I had recharged my no with Rs 100. After this, Uninor is continuously deducting amounts from my main balance in the name of activating unwanted services for which I have never requested/ subscribed.
Deductions made from my balance for which I received messages are like-
1. Music subscription @ Rs 5 per day since 18.04.2013 (19:10 Hrs)
2. Mastipack subscription @ Rs 30 p.m since 19.04.2013 (14:00 Hrs)
3. Wallpaper subscription @ Rs 2 per day since 19.04.2013 (19:55 Hrs)
4. Store? Re1 service @ Rs 5 per day since 21.04.2013 (22:01 Hrs)
Till date a sum of nearly Rs 60- 70 has been deducted from my balance in the name of services for which I had never requested or subscribed for.
I had contacted Customer Care @198 also but I didn't get any help from there also and everytime I was informed that there is some server problem right now, hence the request cannot be processed. Its quite annoying when a customer gets such type of replies and is charged unnecessarily for unwanted services for which one has not even requested.
In light of the above, I would request you to issue directions to Uninor i.r.o reversal of the above stated amounts back to my account and not to deduct any amount in future from my balance for the services for which I had never requested.
Thanking you in anticipation,
Regards,
Jitendra Kumar,
Inspector, Cen Excise & Service tax,
Allahabad.
Aug 13, 2020
Complaint marked as Resolved
saroj — Balance Deduct
Hello Boos,I m saroj parida I have a complaint i.e.On 25.11.2011 10 rs was deducted from my account from mobile no [protected]. When I called to customer care they told me that I had activated AIRTEL TALKIES_10 which actually I haven't activated from my side anythings for that, so how can it possible. And they also told me that the money will not be refunded to my account and they are forcing me to accept that I had activated the service I thing this is one type of torture so plz stop these type of things else openly You told us U have much more customer U no need any more then we will remove from your network but please U do not do like that. When i told them to deactivate the service they deactivated but I m not sure it will be really deactivated or not so let me check next month I also don't know from how long it is activated .Actually I have also have another number with other company but there was some network problem thats why I took this airtel no for better service but now I realized that actually I was wrong Actually if you will do with the customers like that then one day will be come all users told that AIRTEL is a Cheater company, so please stop that type of bed service otherwise we will be bound for change the no to other network. So it is my humble request you to please stop that type of things, other wise who is take the responsibility .