Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

This is regarding ticket booked from the userid - gulshan948. I booked a ticket from lucknow to agra on 22 oct 2019 and money was deducted, ticket was not booked for the bus (At 9:30am).

Bus type - janrath
Journey date - 23/oct/2019
Bus time - 9:30 am
Transaction date-22/oct/2019
Amount-621
User id - gulshan948

I had called so many times on all the phone numbers o[censored]psrtc. There's no response from the refund team. More than 10 days have passed since the amount was deducted. If refund team wanted to consider the problem, it would have responded. I think by delaying the issue they want to plunder the money

Hi all.

I made a bus booking on the 18th of oct through upsrtc. I booked two seats.
After the payment of rs.1348.00, the website shows me an error page. I checked the history but there was no transaction recorded related to my current booking. I was unable to track the status of my transaction. I simply logged out. After that, i found the "complaints" button on the home screen of the website, i clicked on that and get a page with an extremely awesome message, 'the resource you are looking for has been removed, had its name changed, or is temporarily unavailable.'
I wrote an email to 'online. [protected]@upsrtc.com' and didn't receive any response. After two working days i again sent a gentle reminder but didn't get any reply. So after 13 days, i'm raising this issue here.
Please do the needful. I'm sure that there are thousands of customers who are facing the same issue.

I purchased an e-ticket for 5 persons as a guest from the UPSRTC site since I was unable to register on the site. Details given below
Transaction No : [protected]
Ticket No : 13885114
PNR No. : XNDD[protected]
Service Start Place : AGRA(AGR)
Service End Place : NOIDA DEPOT(NDD)
Date of Journey(Origin) : 14/10/2019
Departure Time(Origin) : 13:31
Bus Service Type : SHATABDI AC
Transaction Date Time : 06/10/2019 20:12
Email Id : [protected]@gmail.com
Contact No : [protected]
Depot Name : BHAISALI
Total amount charged : Rs 1635.00
A few days letter I received an SMS from UPSRTC that the service had been cancelled. I sent a message on their twitter handle regarding the refund of my money and was told that the amount would be refunded back to my account within 7 days. But nothing has been done till now. I am not a resident o[censored]ttar Pradesh and am not in a position to visit any depot for this issue. I have tried several times to register on UPSRTC but it keeps failing. Their customer care numbers are unreachable at all times. It seems UPSRTC discourages people from outside UP to purchase tickets online. Please help.

I had book Volvo on[protected] from Delhi kashmiri gate to Dehradun the transaction got failed and I was redirected to upsrtc site but money got deducted from my account and I called the upsrtc helpline number they informed me that I shall receive the money in 7 working days but I haven't received any money till date again when I called them they asked to call at the refund helpline they never pick up the calls or their number is always engaged what is the use of having such helplines.I hope someone shall examine this and process the refund

Dear sir,
I want to inform you that my name is kamleshwar kumar verma and my open card id is blibl[protected][protected]).
In the october 2019 i got my card balance is deducted near about 1700 rs (Seventeen thousand). And i am unable to check my balance online.
Sir please, check this matter & try to return my balance.

Sir try to solve my issue. I will be thankful to you.

Regards

Kamleshwar kumar verma
Place - ballia
Mobile no -[protected]
Date: 19 oct 2019

I am today i. E. 13/10/2019 traveling to allahabad from varanasi with my wife and daughter, we took ac 3x2 bus from cantt depot registration number up 65 ft 1089, and the conductor has charged full ticket for my 4years and 10 months old daughter and when i requested him to charge half ticket then he started miss behaving however we took 3 full tickets number 00017313, 00017314 and 00017315.. Kindly look into the matter and take necessary steps with regard to my reimbursement of extra money as well as take department action against the bus conductor... My mob number [protected] name prabhash pandey

I had booked a seat for
29-september
Kaushambi to pilibhit
10:16
And done transaction for reservation of seat as per the details provided the money was deducted from my account but you are denying it
The transaction are e-verifiable nowadays so stop charging your customers in the name of your grave technical incompetence

Hi,

I had tried to book a ticket from dehradun to mohannagar using id 'garrie' on 2nd plot 2019. The ticket was not booked but amount has been debited from my google pay
Account. Kindly reimburse

Rs 692.00 debited from a/c *2330 on 02-10-19 to vpa atomupi. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report

Thanks & regards,
Abhijit gairola
[protected]

Rto office Noida sector 14 A traffic police ne kisi or bike ka challan meri bike par de diya hai.
Or Mene apna bike no dekhkar challan 1000rs ka pay kar diya hai, but wo challan DL7SCG4722 KA tha, to mujhe apne wrong challan ke pese 1000rs wapas nahi mil rahe hai, jo ki refunded hona chahiye, kyunki challan meri bike DL7SCC4722 KA nahi tha.
I request to you please resolve my problem and my money 1000 RS is refunded.

My booking on the date of 20/09/2019, 13:30pm was cancelled due to whatever reason, since then i have not received any refund or any amount related to that transaction i am attaching the screenshot of the image that's showing the cancellation message. Kindly revert as soon as possible

This has happened with me and my siblings so many times and we have lost around 2000 rupees in just for not receiving refund from this company i want you to take strict actions against these people. They are just fooling people about receiving refund with 7 days. As, they fail to live upto their promises.

Deateam,

My father's journey was dated on 29.8.19 from alambagh (Lucknow) to mathura but on this day the bus was cancelled and the person told that refund would be on 7 to 10 working days but still i have not get any refund. So now i want to know about refund status. I have attached ticket for the same. Kindly do the needful for the same.

Transaction no:[protected]
Boarding point: alambagh
Alighting point: mathura
Date: 30.08.2019

Awaiting for your quick and positive response.

Regards
Kavita singh

My application number[protected] for permanent dl is pending for approval since 9th may, 2019 at rto, ghaziabad, uttar pradesh. Since then it has been more than 4 months, waiting for approval and printing of dl in form 7. Have already completed all the tests, made payments, submitted the relevant docs which are already approved.

Please see if this could be processed at the earliest.

This is regarding the issue with my mother's open card for bus yatra etah. The card was not functioning properly and it has submitted to etah depote since 18 may, 2019.

It has been more than 4 months and i am still waiting for it after consistently checking the status at etah depote (Etah bus stand) who creats adhar card, mst. I haven't come across any satisfied feedback yet and neither i have been told the next step. Even none of the email ids are working as i tried to reach at [protected]@trimax.in/[protected]@trax.in

Card has balance of approx. 2500 rupees. My mother is a frequent user of open card as she is a teacher and travel in bus on daily basis. Kindly look over to this issue and do the needful as soon as possible.

This would be highly appreciated!
Below are the details of my card.
Open card no.- ethet[protected]

Hope to hear from you soon!
Sincere regards,
Shefali
[protected]@gmail.com

I was booking tickets from upsrtc on 9th of august, i opted for 2 tickets, and while doing payment to them it was showing a bill of 768 but after typing the otp for transaction i was redirected to home page and my tickets were not booked, instead 2304 rupee was deducted from my account.
I tried to contact you on your helpline number [protected] but i didn't get any response from you.
Kindly consider my complaint, and refund my money.

Username : mukee,
Email: [protected]@gmail.com
Transaction i'd :upsrtc[protected] [protected].

Please do refund my money as soon as possible

Dear sir

Subject: complain regarding misbehavior and physical assault by the bus conductor.

I would like to bring into your notice that i boarded delhi bound moradabad dipot bus no up78dn8898 on 19 aug 2019. I sit on the vacant seat beside the conductor seat as there were no vacant seats i could found also i had a heavy bag which i kept in the luggage space provided in bus.

Befor the bus left the station suddenly the conductor came and asked me to leave the seat using unacceptable and abusive language. When i objected his behavior and asked him to apologize, he created a scene there and gathered other bus staff and continued abusing and misbehaving with me. Even after all this i agreed to leave the seat on the condition of his apology. Instead of apologizing, suddenly he assaulted me physically and pushed me from the seat. He tried to slap me and threatened me to through out of the bus. Somehow other passangers saved me from him.
Later he gave the same seat to the other male passenger.
He continued threatening me throughout the journy, then i called helpline number written in the bus to complain his act after that he became more aggressive and threatened me to "beat like a dog" at the time of hearing of complain"

I tried to ask him his name but he refused to tell me again with abusive words.

The complain no i got from helpline was 190819/296. Their resolution was"just giving the warning to conductor and driver".

Dear sir i am not satisfied with such resolution they provided me for getting physically assaulted and insulted in front of all the passengers.

Sir i request you to take strict and exemplary action against the said conductor for his act so that he never repeat such behavior with any other passenger in future. Also i request you to inform me about the actions taken by your office against the said conductor.

Your sincerely

On 1 august 2019 i've booked tickets from lucknow to delhi and paid through google pay.
Upsrtc says the transaction failed but my money got deducted. I'm providong you the upi transaction number. Please initiate the refund as soon as possible
Amount - 3516
Upi transaction id[protected]
Payment was deducted on 1 august 2019 through google pay.

Kaushambi bus stop ka staff ka behavior bahut kharab hai. Na to ye log kabhi dhang se kaam karte hai, na hi inko koi knowledge hai.
Bas customers ko talana aur time dete rehna hai.
Mera mst ka recharge pichle 20 din se pending kar rakha hai. Hamesha ek hi bahana site nhi chal rahi.
In besharmo ko khilaaf sakht karwai ya in gadho ko nikal dena chahiye

The money is deducted with proof is given below (Bank sms):-

Sbidrcard x9745 used for rs1539.00 on 05jul19 at 70013815 txn#[protected] if not done by u fwd this sms to 922300xxx or call 180011xxxx to block ur card

But i did not get tickets. At that time, i called the upstrc customer support, they did not pick up.

Tickets details:-
Haldwani to delhi on 5th july, 2019 at 23:05 pink express bus.

Refund the above transaction to same account details asap.

Ashley jain
[protected]@gmail.com

On 19/07/2019 at around 11.30 pm i was booking for a bus from agra to kanpur and paid the amount rs.455 for 7 am bus
My transaction was successful and the amount has been deducted from my account but their was no message or mail regarding my booking
On 20/07/2019 when i was at agra isbt.. I enquire at the counter regarding my booking but they said that there is no such booking made and i have to purchase another ticket from the ticket counter.
I have mailed to upsrtc regarding this but no response from them have received till now.
So it's a request that please look forward to my concern and provide the refund as soon as possible.
Name. Tushar agarwal
Mobile no *
Mail id. Tusharagarwal.[protected]@gmail.com

The money is deducted with proof is given below (Bank sms):-

Sbidrcard x9745 used for rs1539.00 on 05jul19 at 70013815 txn#[protected] if not done by u fwd this sms to 922300xxx or call 180011xxxx to block ur card

But i did not get tickets. At that time, i called the upstrc customer support, they did not pick up.

Tickets details:-
Haldwani to delhi on 5th july, 2019 at 23:05 pink express bus.

Refund the above transaction to same account details asap.