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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Dec 3, 2023
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
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Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 18

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A
Ashley Jain
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The money is deducted with proof is given below (Bank sms):-

Sbidrcard x9745 used for rs1539.00 on 05jul19 at 70013815 txn#[protected] if not done by u fwd this sms to 922300xxx or call 180011xxxx to block ur card

But i did not get tickets. At that time, i called the upstrc customer support, they did not pick up.

Tickets details:-
Haldwani to delhi on 5th july, 2019 at 23:05 pink express bus.

Refund the above transaction to same account details asap.

Ashley jain
[protected]@gmail.com
May 9, 2022
Complaint marked as Resolved 
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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    T
    tushar0010
    from Agra, Uttar Pradesh
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    Address:282002

    On 19/07/2019 at around 11.30 pm i was booking for a bus from agra to kanpur and paid the amount rs.455 for 7 am bus
    My transaction was successful and the amount has been deducted from my account but their was no message or mail regarding my booking
    On 20/07/2019 when i was at agra isbt.. I enquire at the counter regarding my booking but they said that there is no such booking made and i have to purchase another ticket from the ticket counter.
    I have mailed to upsrtc regarding this but no response from them have received till now.
    So it's a request that please look forward to my concern and provide the refund as soon as possible.
    Name. Tushar agarwal
    Mobile no *
    Mail id. Tusharagarwal.[protected]@gmail.com
    +1 photos
    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
    i have mailed them many times but no response has been received from them till now.
    as their complaint number is also out of service and i am not getting any reply for my mails.
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      A
      Ashley Jain
      from Noida, Uttar Pradesh
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      The money is deducted with proof is given below (Bank sms):-

      Sbidrcard x9745 used for rs1539.00 on 05jul19 at 70013815 txn#[protected] if not done by u fwd this sms to 922300xxx or call 180011xxxx to block ur card

      But i did not get tickets. At that time, i called the upstrc customer support, they did not pick up.

      Tickets details:-
      Haldwani to delhi on 5th july, 2019 at 23:05 pink express bus.

      Refund the above transaction to same account details asap.
      May 9, 2022
      Complaint marked as Resolved 
      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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        S
        Shubhangi Jasaiwal
        from Meerut, Uttar Pradesh
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        Website:www.upsrtconline.co.in

        Moradabad to kaushambi
        Journey date : july 2 2019
        7:15 am bus

        Time of booking 10:33am

        Seat no. 17
        By the name of shubhangi jasaiwal
        Was shown locked and amount got deducted while ticket was not generated.
        Amount deducted was rs.299

        Transaction was done on july 1, 2019 at 10:33am from upsrtc site.
        The seat no.17 is still being shown locked at other sites like redbus or paytm.

        Its a sincere request to kindly refund the amount deducted or generate the ticket for the same journey date at the same time.
        Upsrtc log in id jalankrita
        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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          A
          arsalan_aziz007
          from Varanasi, Uttar Pradesh
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Address:Mau, Uttar Pradesh

          Hello sir,
          Hereby i arsalan aziz wants to inform you that dated 22/06/19 at 8:15 pm i want to book shatabdi ac (Mau to alambagh) bus ticket but unfortunately ticket was not booked and money was deducted from my account amount rs.569/-.
          After that i booked my ticket at 12.15 am which was successful.
          So, i want my deducted money back and want to ask you sir when my deducted money back to my account.
          Please see the attachment given below of bank mini statement of money deduction.
          I have also mail to online. [protected]@upsrtc.com but there is no response.
          +1 photos
          Jul 8, 2019
          Complaint marked as Resolved 
          Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
          Dear I m cancel my ticket 03/05/2019
          name of shamshad Hussain 20 days gone but refund not credit my ac .pnr no is XBDN[protected] I m mail 6 time but not answer or site .please do needful.
          Please resolve my problem asap.
          Thanks &Regards
          Feeroz Ahamed
          Mob [protected]
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            S
            sujat4455
            from Noida, Uttar Pradesh
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            Address:na, 110092

            I had book ticket through site - UPSRTC.COM from anandvihar to sitapur dated - 3rd june 2019 time is 23:25:10 transaction no - S446910 total amount - 1430 the given balance had been deduct form my account which picture is added below but we had not received any massage and mail from UPSRTC . in-spite of mail complain and call complain to UPSTRC.COM but did not get my amount back and no any positive response on same . so request you please resolve this issue ASAP .
            +1 photos
            Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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              R
              Rajatsethim
              from Gurgaon, Haryana
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              I made the transaction on 8/6/2019 of Rs. 822/- for the tickets booking via AC Janrath bus from Haridwar to Delhi as a guest user. Ticket not booked but payment got deducted from my Standard Chartered Bank Credit Card. Transaction Reference Number is [protected]

              I have tried many times to contact on Upsrtc Customer Care Numbers but they are not responding on my complaint, Also send the mail to their official email id (Screen Shot Attached) but no positive revert and no update about my query.
              +1 photos
              Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
              Jun 21, 2019
              Updated by Rajatsethim
              Neither Money refund nor UPSRTC revert to my query, Very Pathetic service...
              Dear Team,
              I had book tickt on 30th may and journey date 4th june time 20:30 seat no -19 and 20 from kaushambi to sitapur up against PNR NO . - XSTP[protected] but it same has been canceled as i received massage from AX-UPSRTC on 3rd june time 20:20 but still i have not received my fare amount 1368 . so kindly resolve this issue ASAP .

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                M
                Manoj299
                from Mumbai, Maharashtra
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                I manoj kumar has been cheated by sepoy vikas patil by giving an offer of selling a tractor. I have transferred him an amt of rs 60000 in his paytm account number[protected] IFSC- code PYTM0123456 from the name of Kalpesh Giri Goswami. He is cheating behind the name of Indian Army, which is directly spoiling the reputation of Indian Army, which should not a matter to apologize. This is a punishable act done by him. I want to request our police department and our cyber cell to please investicate the matter very seriously so that further fraud can be stop done by him.
                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                  M
                  Mohd saif Qadri
                  from Delhi, Delhi
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                  Address:Rampur, Uttar Pradesh, 244901

                  Dear sir
                  booking unsuccessful and ticket was not generated and money got deducted. refund amount: Rs. 1412.00

                  I am charged for shadapdi Ac bus 10/06/2019 00:10 for Rs 1412.00

                  Below is deducted message from my bank.

                  ALERT:You've spent Rs.1412.00 via Debit Card xx4926 at UPSRTC1111746 on[protected]:12:11:14.

                  Please help us to get the refund.

                  Thanks & Regards
                  Saif
                  [protected]
                  Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                    S
                    saurabhsinghazh
                    from Unnao, Uttar Pradesh
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                    Address:Lucknow, Uttar Pradesh, 276001

                    I booked ticket from azamgarh to lucknow from upsrtconline.com website ticket was booked for Rs 802 in awadh depot my father sat in the bus available of awadh depot 3*2 ac at 10:30 pm as mentioned in the ticket but conductor refused to accept e ticket he said he doesn't accept the same. How is that possible??
                    Their toll free and other numbers are not working!!
                    Enquiry office also don't cooperate at azamgarh!!
                    As there was a medical condition with my grandpa so father needed to pay the money but e ticket which I booked got wasted!!
                    Pls initiate refund!!
                    And take necessary action.
                    Mob [protected]
                    [protected]
                    +1 photos
                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                    Shatabdi AC Bus not arrived at Rampur on 10/6/2019 00:10 money not refund

                    Saif
                    [protected]

                    Lucknow se ramnagar, UPSRTC avadh depot Ticket No. 13038485, PNR No RMGN[protected] and Transcation No[protected]train cancelled but amount not credited in my account till time.

                    aa527's reply, Jun 13, 2019
                    I have submitted a complaint regarding refund of amount of Rs 1296 till time since 06/06/19.
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                      K
                      Kumar Suyash
                      from Mumbai, Maharashtra
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                      Sir, i'm in a bus (Up 84 t 7257) whose conductor refused to provide me the ticket by saying, "ticket machine is not working" and when i forced him to provide me the ticket than he gave me the ticket which i have posted you, which show's that this ticket can charge rs.11 to rs.30 only. But i gave him the full fare from lal kuan (Ghaziabad) to chhibramau (209721) as conductor requested for. (Rs.343).
                      I'm requesting you to take an immediate action against this corrupt conductor and go deep into the matter.
                      (I have started my journey from lal kuan (Ghaziabad) at 9:55 pm on tuesday, june 4, 2019 and heading towards my destination (Chhibramau, 209721 via nh 34)
                      Note: sir, please let me know the final result after your investigation on my contact detail given below by sending an attachment.

                      My contact detail : [protected]@gmail.com

                      Thank you!
                      +1 photos
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                        07myntra
                        from Bhimavaram, Andhra Pradesh
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                        Address:Lucknow, Uttar Pradesh, 226005

                        Hi,
                        I have booked a ticket in AC Shatabdi sleeper.
                        Ticket no- XGKP[protected]
                        Time: Sunday, 02/06/2019 at 18:00
                        Name: Abhishek Srivastav

                        Journey from Alambag to Gorakhpur
                        Shatabdi sleeper bus :Seat 21

                        The bus started from Alambag Bus station timely but after 20 minutes of journey it was cancelled as there was technical fault.
                        The conductor refunded the ticket amount those who have purchased in the bus .But those who have made online booking, he said will get refund, but still no sms regarding that has been sent by UPSRTC.
                        I tried calling customer care but everytime it is saying busy.

                        Please refund the money .
                        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                          V
                          Vaishnavi pant
                          from Mumbai, Maharashtra
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                          I have booked the ticket on 28/05/2019 through upsrtc. The boarding time was 22:16 from kaushambi to pilibhit but my bus was cancelled and i have not received my refund yet. The
                          Transaction was done throungh online banking..
                          Pnr no:-xpil[protected]
                          Ticket no:[protected]
                          Name:- vaishnavi pant
                          Email:- pantvaishnavi.[protected]@gmail.com
                          +1 photos
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                            K
                            klde
                            from Gurgaon, Haryana
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                            Address:hapur, Panchsheel Nagar, Uttar Pradesh, 245101
                            Website:www.upsrtc.com

                            Dear sir/madam

                            I have a open ended card of upsrtc. I traveled on 28/05/2019, in the evening after taking rs 44 ticket there was balance of rs 1569 in my card but on next day morning 29/05/2019 after taking 44rs ticket there was balance of rs 416. There is difference of rs 1153. Please find the attachment of both tickets of travelling in hapur depot bus. Please return my differed balance asap.

                            Thanking you
                            Kuldeep kumar

                            Card no. Hprhp[protected]
                            Mob no. [protected]
                            Dob - 07/12/1987
                            +1 photos
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                              vikram95
                              from Mumbai, Maharashtra
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                              Address:Gola Lakhimpur kheri pin 262802, 262802

                              With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 694 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 694 on 11/05/2019 and refund my money and revert to my debit card.
                              Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                S
                                Sachin@18
                                from Mumbai, Maharashtra
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                                I have booked two tickets on 16/5/2019 from sitapur to meerut but my money got deducted and i did not get any confirmation text from upsrtc about my booked tickets and tickets are not booked. I want my money back as soon as possible! And also the pnr numbwe i received is showing someone else name on the ticket and the date on the ticket is of 2014 year! Kindly help me with this issue
                                Thank you!
                                +1 photos
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                                  S
                                  shubham5179
                                  from Noida, Uttar Pradesh
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                                  Address:RAHIMABAD, Lucknow, Uttar Pradesh, 227116

                                  Dear team,

                                  Today at around 07:10 am bus going towards lucknow (4315 kaisarbagh depot) has not stopped at rahimabad station even seats were available, this is becoming daily practice and we face many issues due to that. This is not a complaint from one person this is on behalf of all the passengers travelling from rahimabad.

                                  Due to this unprofessional behavior we always late to reach office and many more difficulties.
                                  Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                    N
                                    Nikhil Jalota
                                    from Mumbai, Maharashtra
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                                    Address:Gurgaon, 122001

                                    I was booking the ticket from Delhi to bareilly on 3rd may, 2019, While doing the payment choosed UPI option, I approved the payment and it is deducted from my account, but the UPSRTC website it's keep on waiting for response and suddenly got expired and my ticket not booked.

                                    Booking Name: Nikhil Jalota
                                    Booking detail: Delhi to Bareilly
                                    UPI Transaction No:[protected]
                                    Bank Name: ICICI Bank

                                    UPI transaction successful from bank but ticket not booked in UPSRTC website.
                                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                                    I have booked three tickets for anand vihar Delhi to haldwani via upsrtc online ac 2*2 mount was deducted but tickets not confirmed ki dly refund my money
                                    Details are
                                    transaction details that include, P1904142013110200075659 and the date and time of the payment done along with the UTR. Date 14th April 2019
                                    Name Manoj Chandola

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                                      S
                                      Sid1515
                                      from Mumbai, Maharashtra
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                                      Address:109 perl tower, Agra, Uttar Pradesh
                                      Website:Upsrtc

                                      I booked ticket from agra to lko on 28th april 2019 bt from ac 3*2.
                                      It accepted the payment from my side bt didn't send any message of confirmation of ticket i logged in as a non. User.

                                      It was registered by name of siddharth shukla
                                      Transaction i'd[protected]
                                      Date 28 april 2019
                                      Agra to lucknow
                                      Please help me to reimburse the amount
                                      Quickly
                                      +1 photos
                                      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                                      Tried 21st time to book the ticket but failed. No work is done by up govt. These bull [censored] state govt employee are just sleep, [censored]ing..
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                                        H
                                        HDrocks
                                        from New Delhi, Delhi
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                                        I am himanshu dubey. I had an online reservation on 20 april 2019 from prayagraj (Allahabad) to delhi at 3.45 pm in 3*2 ac seater upsrtc bus.
                                        Departure station was allahabad but bus was not at prayagraj (Allahabad) bus station and i was informed by inquiry counter that bus has been cancelled, i did not receive any message regarding bus cancellation and i have payed 1077 rs online through upsrtconline.co.in and i have ticket also, please refund my money as soon as possible

                                        Passenger name - himanshu dubey
                                        Station from - prayagraaj (Allahabad).
                                        Station to - anand vihar
                                        Amount - 1077 rs
                                        Pnr - anvt[protected]
                                        Ticket[protected]

                                        Please refund my money as soon as possible.
                                        Thank you.
                                        +1 photos
                                        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                                        Upsrtc ke bus driver aur condector ne ticket bana kar galat Jagha utara

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