Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Deateam,

My father's journey was dated on 29.8.19 from alambagh (Lucknow) to mathura but on this day the bus was cancelled and the person told that refund would be on 7 to 10 working days but still i have not get any refund. So now i want to know about refund status. I have attached ticket for the same. Kindly do the needful for the same.

Transaction no:[protected]
Boarding point: alambagh
Alighting point: mathura
Date: 30.08.2019

Awaiting for your quick and positive response.

Regards
Kavita singh

My application number[protected] for permanent dl is pending for approval since 9th may, 2019 at rto, ghaziabad, uttar pradesh. Since then it has been more than 4 months, waiting for approval and printing of dl in form 7. Have already completed all the tests, made payments, submitted the relevant docs which are already approved.

Please see if this could be processed at the earliest.

This is regarding the issue with my mother's open card for bus yatra etah. The card was not functioning properly and it has submitted to etah depote since 18 may, 2019.

It has been more than 4 months and i am still waiting for it after consistently checking the status at etah depote (Etah bus stand) who creats adhar card, mst. I haven't come across any satisfied feedback yet and neither i have been told the next step. Even none of the email ids are working as i tried to reach at [protected]@trimax.in/[protected]@trax.in

Card has balance of approx. 2500 rupees. My mother is a frequent user of open card as she is a teacher and travel in bus on daily basis. Kindly look over to this issue and do the needful as soon as possible.

This would be highly appreciated!
Below are the details of my card.
Open card no.- ethet[protected]

Hope to hear from you soon!
Sincere regards,
Shefali
[protected]@gmail.com

I was booking tickets from upsrtc on 9th of august, i opted for 2 tickets, and while doing payment to them it was showing a bill of 768 but after typing the otp for transaction i was redirected to home page and my tickets were not booked, instead 2304 rupee was deducted from my account.
I tried to contact you on your helpline number [protected] but i didn't get any response from you.
Kindly consider my complaint, and refund my money.

Username : mukee,
Email: [protected]@gmail.com
Transaction i'd :upsrtc[protected] [protected].

Please do refund my money as soon as possible

Dear sir

Subject: complain regarding misbehavior and physical assault by the bus conductor.

I would like to bring into your notice that i boarded delhi bound moradabad dipot bus no up78dn8898 on 19 aug 2019. I sit on the vacant seat beside the conductor seat as there were no vacant seats i could found also i had a heavy bag which i kept in the luggage space provided in bus.

Befor the bus left the station suddenly the conductor came and asked me to leave the seat using unacceptable and abusive language. When i objected his behavior and asked him to apologize, he created a scene there and gathered other bus staff and continued abusing and misbehaving with me. Even after all this i agreed to leave the seat on the condition of his apology. Instead of apologizing, suddenly he assaulted me physically and pushed me from the seat. He tried to slap me and threatened me to through out of the bus. Somehow other passangers saved me from him.
Later he gave the same seat to the other male passenger.
He continued threatening me throughout the journy, then i called helpline number written in the bus to complain his act after that he became more aggressive and threatened me to "beat like a dog" at the time of hearing of complain"

I tried to ask him his name but he refused to tell me again with abusive words.

The complain no i got from helpline was 190819/296. Their resolution was"just giving the warning to conductor and driver".

Dear sir i am not satisfied with such resolution they provided me for getting physically assaulted and insulted in front of all the passengers.

Sir i request you to take strict and exemplary action against the said conductor for his act so that he never repeat such behavior with any other passenger in future. Also i request you to inform me about the actions taken by your office against the said conductor.

Your sincerely

On 1 august 2019 i've booked ticket from lucknow to delhi for 7 august 2019and paid through google pay.
Upsrtc says the trasaction failed but my money got deducted. I'm providing you the upi transaction id please refund my money as soon as possible
Upi transaction id[protected]
Bus type - ac sleeper
Please initiate the refund as soon as possible....

On 1 august 2019 i've booked tickets from lucknow to delhi and paid through google pay.
Upsrtc says the transaction failed but my money got deducted. I'm providong you the upi transaction number. Please initiate the refund as soon as possible
Amount - 3516
Upi transaction id[protected]
Payment was deducted on 1 august 2019 through google pay.

Kaushambi bus stop ka staff ka behavior bahut kharab hai. Na to ye log kabhi dhang se kaam karte hai, na hi inko koi knowledge hai.
Bas customers ko talana aur time dete rehna hai.
Mera mst ka recharge pichle 20 din se pending kar rakha hai. Hamesha ek hi bahana site nhi chal rahi.
In besharmo ko khilaaf sakht karwai ya in gadho ko nikal dena chahiye

The money is deducted with proof is given below (Bank sms):-

Sbidrcard x9745 used for rs1539.00 on 05jul19 at 70013815 txn#[protected] if not done by u fwd this sms to 922300xxx or call 180011xxxx to block ur card

But i did not get tickets. At that time, i called the upstrc customer support, they did not pick up.

Tickets details:-
Haldwani to delhi on 5th july, 2019 at 23:05 pink express bus.

Refund the above transaction to same account details asap.

Ashley jain
[protected]@gmail.com

On 19/07/2019 at around 11.30 pm i was booking for a bus from agra to kanpur and paid the amount rs.455 for 7 am bus
My transaction was successful and the amount has been deducted from my account but their was no message or mail regarding my booking
On 20/07/2019 when i was at agra isbt.. I enquire at the counter regarding my booking but they said that there is no such booking made and i have to purchase another ticket from the ticket counter.
I have mailed to upsrtc regarding this but no response from them have received till now.
So it's a request that please look forward to my concern and provide the refund as soon as possible.
Name. Tushar agarwal
Mobile no *
Mail id. Tusharagarwal.[protected]@gmail.com

The money is deducted with proof is given below (Bank sms):-

Sbidrcard x9745 used for rs1539.00 on 05jul19 at 70013815 txn#[protected] if not done by u fwd this sms to 922300xxx or call 180011xxxx to block ur card

But i did not get tickets. At that time, i called the upstrc customer support, they did not pick up.

Tickets details:-
Haldwani to delhi on 5th july, 2019 at 23:05 pink express bus.

Refund the above transaction to same account details asap.

Moradabad to kaushambi
Journey date : july 2 2019
7:15 am bus

Time of booking 10:33am

Seat no. 17
By the name of shubhangi jasaiwal
Was shown locked and amount got deducted while ticket was not generated.
Amount deducted was rs.299

Transaction was done on july 1, 2019 at 10:33am from upsrtc site.
The seat no.17 is still being shown locked at other sites like redbus or paytm.

Its a sincere request to kindly refund the amount deducted or generate the ticket for the same journey date at the same time.
Upsrtc log in id jalankrita

Hello sir,
Hereby i arsalan aziz wants to inform you that dated 22/06/19 at 8:15 pm i want to book shatabdi ac (Mau to alambagh) bus ticket but unfortunately ticket was not booked and money was deducted from my account amount rs.569/-.
After that i booked my ticket at 12.15 am which was successful.
So, i want my deducted money back and want to ask you sir when my deducted money back to my account.
Please see the attachment given below of bank mini statement of money deduction.
I have also mail to online. [protected]@upsrtc.com but there is no response.

I had book ticket through site - UPSRTC.COM from anandvihar to sitapur dated - 3rd june 2019 time is 23:25:10 transaction no - S446910 total amount - 1430 the given balance had been deduct form my account which picture is added below but we had not received any massage and mail from UPSRTC . in-spite of mail complain and call complain to UPSTRC.COM but did not get my amount back and no any positive response on same . so request you please resolve this issue ASAP .

I made the transaction on 8/6/2019 of Rs. 822/- for the tickets booking via AC Janrath bus from Haridwar to Delhi as a guest user. Ticket not booked but payment got deducted from my Standard Chartered Bank Credit Card. Transaction Reference Number is [protected]

I have tried many times to contact on Upsrtc Customer Care Numbers but they are not responding on my complaint, Also send the mail to their official email id (Screen Shot Attached) but no positive revert and no update about my query.

I manoj kumar has been cheated by sepoy vikas patil by giving an offer of selling a tractor. I have transferred him an amt of rs 60000 in his paytm account number[protected] IFSC- code PYTM0123456 from the name of Kalpesh Giri Goswami. He is cheating behind the name of Indian Army, which is directly spoiling the reputation of Indian Army, which should not a matter to apologize. This is a punishable act done by him. I want to request our police department and our cyber cell to please investicate the matter very seriously so that further fraud can be stop done by him.

Dear sir
booking unsuccessful and ticket was not generated and money got deducted. refund amount: Rs. 1412.00

I am charged for shadapdi Ac bus 10/06/2019 00:10 for Rs 1412.00

Below is deducted message from my bank.

ALERT:You've spent Rs.1412.00 via Debit Card xx4926 at UPSRTC1111746 on[protected]:12:11:14.

Please help us to get the refund.

Thanks & Regards
Saif
[protected]

I booked ticket from azamgarh to lucknow from upsrtconline.com website ticket was booked for Rs 802 in awadh depot my father sat in the bus available of awadh depot 3*2 ac at 10:30 pm as mentioned in the ticket but conductor refused to accept e ticket he said he doesn't accept the same. How is that possible??
Their toll free and other numbers are not working!!
Enquiry office also don't cooperate at azamgarh!!
As there was a medical condition with my grandpa so father needed to pay the money but e ticket which I booked got wasted!!
Pls initiate refund!!
And take necessary action.
Mob [protected]
[protected]

Sir, i'm in a bus (Up 84 t 7257) whose conductor refused to provide me the ticket by saying, "ticket machine is not working" and when i forced him to provide me the ticket than he gave me the ticket which i have posted you, which show's that this ticket can charge rs.11 to rs.30 only. But i gave him the full fare from lal kuan (Ghaziabad) to chhibramau (209721) as conductor requested for. (Rs.343).
I'm requesting you to take an immediate action against this corrupt conductor and go deep into the matter.
(I have started my journey from lal kuan (Ghaziabad) at 9:55 pm on tuesday, june 4, 2019 and heading towards my destination (Chhibramau, 209721 via nh 34)
Note: sir, please let me know the final result after your investigation on my contact detail given below by sending an attachment.

My contact detail : [protected]@gmail.com

Thank you!

Hi,
I have booked a ticket in AC Shatabdi sleeper.
Ticket no- XGKP[protected]
Time: Sunday, 02/06/2019 at 18:00
Name: Abhishek Srivastav

Journey from Alambag to Gorakhpur
Shatabdi sleeper bus :Seat 21

The bus started from Alambag Bus station timely but after 20 minutes of journey it was cancelled as there was technical fault.
The conductor refunded the ticket amount those who have purchased in the bus .But those who have made online booking, he said will get refund, but still no sms regarding that has been sent by UPSRTC.
I tried calling customer care but everytime it is saying busy.

Please refund the money .