On 20.3.2020, i booked ticket for 2 from delhi to kotdwar ac janrath, at 5.31 pm. The amount of 836 was deducted from my account. It was fine till it redirected me to main page. I didn't got my ticket and when i logged in and checked "my booking" section, it was showing nothing. The amazing thing was that haven't recieved any mail regarding booking, all i got was mail and text regarding the deduction of money from my account.
Its okay, sometimes it happen but the most irritating part of whole story is, no one is attending the call when i trying to contact customer care. I can understand due to covid-19 there must be some restriction but atleast they can send me a response to a mail which i sent them on 20.3.2020. Please time for refund is not an issue here but uncertainty surely is. Please can someone inform me what actually happen, where my money is gone? What the status of my ticket/money?
The description of transaction was
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.