Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Booked a ticket wish user Id-udaitripathi on dated 22.03.2020 but the same was not booked and Rs. 1316/- amount got debited from My SBI card.please refund the amount.
[protected]

I have booked upsrtc bus ticket on 21 march 2020 from anand vihar to lucknow but that transaction was unsuccessful (Information provided by customer care executive) due to this upsrtc have deducted rs 2618.00 from my hdfc bank credit card account and even after more than 1 months my money is not refunded to my account. Complaint also registered on 'http://www.upsrtc.com/frmGrievances.aspx' with below details :-
Docket no: gu0rm00065610, username : amitipec09 (Upsrtc loginid), ref no (Hdfc):[protected]

1. User name — from guest login

2. Transaction date and time — msg came at 03:20 and 20/03/2020

3. Amount — 2618

4. Route — delhi to gorakhpur

5. Passenger name
1. Shivansh
2. Zeeshan

6. Journey date — 20/03/2020

There is almost 23 days still no reply came from there support side, i'm regularly mail to them.

Kindly check and revert me back.

Thanks

Dear sir/ma'am,

On 20th march 2020, i was booking a bus from anand vihar bus terminal to firozabad amounting to rs. 521. I have made successful payment and money got deducted from my bank account but tickets were not booked. I tried to reaching to upsrtc customer care but obviously it was not working. No support were given to me yet.
Bow it's already 15 days and i did not got any refund in my account. Seriously how we can say that our hard earned money is safe. Even government sites are doing this kind of things.

Passenger name - kuber sujalpuria
Age 21
Mobile no.[protected]
User id. Kajali

I request you to please refund my money as soon as possible.

With due respect i beg to say that i tried to book a ticket from lucknow to delhi on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1367 was deducted from my credit card as per enclosed bank message and credit into upsrtc account. Please resolve the issue of transaction of rs.1367 on 15 march 2020 and refund my money and revert to my credit card.
Username - sushil7045
Transaction - upsrtc1111746

Account details.
Username - Prateek19051
Hello I have booked ticket two times from Alambagh to Anand Vihar on 14 March through upsrtc online portal but my money got deducted and the ticket didn't get booked and yet i didnt get the refund till yet. I have contacted on their number but no response and also mail them but still no response from their side.
I am attaching the bank statement for both the deduction.
1st transaction amount is Rs.1314.
And second time it was Rs.1473.
Kindly refund my money.

My name is mrityunjai singh. I was trying to book ticket from kaisarbagh to meerut on 19 march 2020. But ticket was failed and balance was deducted two times one from my debit card and one from my credit card. Refund in debit card was received on 27 march but refund in credit card still not received. Please do necessary action.
My upsrtc user id is mrityu07

I have tried to book ticket from anand vihar to kanpur on 22 march on 22.30 bus cost ₹686.00.

First time when i tried and booked and made the payment through credit card but there was no ticket generated or confirmation message received.

Second time i tried and follow the same process, same thing happened again, no ticket generated. So the total amount got deducted of ₹1372.00 & i still haven't received any message ot mail that the refund has been issued or not. Also the bus got cancelled due to lockdown.

I have already sent many emails but not received any response & also contact customer support, still no response. So please help me in this matter.

Name - rahul yadav
Upsrtc user name - yra8ul
Contact no[protected]

Sir i had booked my tickets on red bus app in scania a/c (2+2) seater
Ticket no are
Tp4p94544680,
Tp4p60163166
But due to corona precaution lockdown
The bus has cancelled
But neither i get any refund massage nor refund
Moreover in red bus booking section it is showing that journey has been completed
So i requested you to refund as soon as possible or send me refund massage until unless my money has not been refunded.
Thanks

On 20.3.2020, i booked ticket for 2 from delhi to kotdwar ac janrath, at 5.31 pm. The amount of 836 was deducted from my account. It was fine till it redirected me to main page. I didn't got my ticket and when i logged in and checked "my booking" section, it was showing nothing. The amazing thing was that haven't recieved any mail regarding booking, all i got was mail and text regarding the deduction of money from my account.
Its okay, sometimes it happen but the most irritating part of whole story is, no one is attending the call when i trying to contact customer care. I can understand due to covid-19 there must be some restriction but atleast they can send me a response to a mail which i sent them on 20.3.2020. Please time for refund is not an issue here but uncertainty surely is. Please can someone inform me what actually happen, where my money is gone? What the status of my ticket/money?

The description of transaction was

Upsrtcmumbaiin-20/03/20 19.51:16/3331

I beg to say that i tried to book a ticket on upsrtc website with registered user name - akashakki123 but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1403.00 was deducted from my account as per mentioned below details and credit into upsrtc account.

Upsrtc id - akashakki123

Merchant name - upsrtc

Merchant txn id - [protected]br...

I was booking ticket from https://upsrtconline.co.in website from anandvihar
to Basti on 7 march 2020 amount deducted from my account but ticket was not booked . When I contacted customer care service o[censored]PSRCTC they told transaction is failed so ticket is not booked and your amount will be credited to account automatically within 7-10 days but until now i didnt got my money.

Total Amount :- 1437

I was booking ticket from https://upsrtconline.co.in website from anandvihar
to Lucknow on 6 march 2020 amount deducted from my account but ticket was not booked . When I contacted customer care service o[censored]PSRCTC they told transaction is failed so ticket is not booked and your amount will be credited to account automatically within 7-10 days but until now i didnt got my money.

Total Amount :- 905

I booked ticket for my journey from anand vihar to bareilly for the date[protected]. I booked the ticket once the amount was deducted but the ticket wasn't booked. I tried once again and again the same thing happened. I hve to travel tomorrow and still i don't have the ticket to travel and i am also short of money to book tickets again kindly refund my money i. E 1520

Hi,
Today 2nd march 2020, i've booked a bus of timing 10 am.
First thing was that bus was late for about 40 mins and when i asked person on ticket counter he just responded in rude way and send me to another counter.
On next counter lady was sitted she was responded me and said "muje nhi pta kyo nhi aayi aur nhi ayi yp mai kya karun" and she was enquiry incharge over there.
None of the person neither litterate...

I had purchased a ticket from kaushambi to bareilly satellite for 16.2.2020 (Shatabdi ac) amounting for rs 467. (Ticket no:14521085; pnr no:blys[protected] but with any prior notice or phone call or email. They cancelled this bus. So i had to board another bus and pay by cash. But this amount which was paid online should have been refunded but its already feb28 and there are no signs of any refund.. I had tried to call at their provided complaint number no one picks up the phone and they even dont resppnd to any emails.. This is a online fraud by a government agency. Either they sort this problem or i drag upsrtc to consumer court

From bareilly to baheri state toll plaza is located in dohna, which had placed about 6-7year ago. Now there is no any new work held on this road but state govt is placing a new toll plaza on baheri, which is just 35 km far from dohna. If the govt is taking toll on this road at dohna then why a new toll plaza is forming at baheri?
Kindly resolve the proposal of forming new toll at baheri.

I have booked my ticket on 18th january 2020 for agra to dehradun through guest user but due to certain reasons the pnr number could not be generated and the amount was deducted from my account. I have not received the refund yet. I would like you to provide with the refund as soon as possible. I have been trying to contact you for 20 days now. And it is really upsetting that i have to ask for my money again and again. The services are very laid back as the contact no. Is busy and i am not able to contact them anymore.

Respected sir, in my locality(vijyant khand-4, Gomtinagar) the road was reconstructed and all of sudden in the midnight a speed breaker was made (which is higher in height and not painted) before house number 4/565. I was coming from somewhere in the night, my son was driving the activa (he came from ghziabad and was not aware of speed breaker) the activa jumped and I fell down badly on the road. My leg tilted, muscles torn apart and now I'm bedridden. I want that speed breaker to be remove from there so that no one else get hurt again.

.I booked my tickets for journey from Delhi to Rishikesh but now I want to cancel the ticket.
the website has no provision. the same problem has also been reported in other posts.

Kindly do the needful. Date of journey is 20.12.2019.

Now, they shall not refund proper amount citing delay in cancellation and other issues..

Please help. its urgent,