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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Sep 23, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 16

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A
Ajayorrohit
Aug 2, 2020
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Dear sir,

I booked a ticket from farrukhabad to kaushambi. Money deducted from my account but ticket not booked. Please clear the issue and refund my money
My user name — ajayorrohit
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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    G
    goyalabhi151
    from Meerut, Uttar Pradesh
    Aug 2, 2020
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    I was booking 4 tickets from meerut to agra for 01.08.2020 but ticket not confirmed and my payment rs. 1748 deducted twice. Please refund my money to the original payment mode asap
    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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      P
      Pankaj281016
      Aug 1, 2020
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      Address: Kaushambi

      The bus driver and conductor not wearer mask
      Also they were not tell to some body for wear mask
      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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        S
        sirjack
        Jul 31, 2020
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        Address: HQ, tehri kothi, MG marg, lucknow 226001

        User id - sirjack
        Email id - [protected]@gmail.com
        Payment gateway - google pay
        Amount - 1150
        As i was booking 2 tickets from kaushambi to farrukhabad for the date 31/07/2020 8:30pm on 30-july 8:57pm. Amount was deducted but booking not successfull.
        I tried to contact the helpline number and through email but no response from upsrtc.
        Please help me as i have not enough money to book the ticket again.
        Kindly help me to get my refund
        +2 photos
        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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          C
          Cheten2486
          Jul 31, 2020
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          Address: MD office puvvnl, Bhikharipur DLW varansi

          I have booked ticket from varanasi to lucknow by volvo timing 1600 hrs twice. Money deducted twice but ticket not booked.
          +2 photos
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            S
            sirjack
            Jul 31, 2020
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            Address: Upartc
            Website: upsrtconline.co.in

            User id - sirjack
            Ticket from kaushambi to farrukhabad for date 31/07/2020 8:30pm.
            Booked on 30/07/2020 8:57pm
            Amount - 1150
            Payment gateway - google pay
            Email id - [protected]@gmail.com
            Neither any employee o[censored]psrtc picking up the helpline no. Nor any reply of the email i have sent to upsrtc.
            Please help me what actions should i take.
            +2 photos
            Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
            Jul 31, 2020
            Updated by sirjack             Booking unsuccessful but amount deducted.
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              S
              Sharma@987
              Jul 30, 2020
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              Address: Uttam sugar mill ltd roorkee uttarakhand

              I book online 02 nos ticket from muzffarnagr to lucknow for date 31/7/2020 but our balance is cut and ticket not book so pls refund my amount
              +1 photos
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                H
                Himanshu Vatsal
                Jun 16, 2020
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                Address: LUCKNOW

                My following bookings has been cancelled by your end (UPSRTC) but the money is yet to be refunded.

                PNR: XAGI[protected]
                PNR: XALM[protected]
                PNR: XALM[protected]

                and the following bookings were cancelled by me, but the refund has not been initiated yet

                PNR: XAGI[protected]
                PNR: XALM[protected]

                It has been more than 10 days since the cancellations, yet the refund has not been initiated. Your customer care phone numbers are of no use as they are busy all the time.

                Kindly initiate the refund of my cancellations and oblige.
                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                  R
                  Rohan0001
                  Jun 7, 2020
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                  Address: Jogipura punjabi quater
                  Website: www.upsrtc.in

                  I booked the ticket of bus from upsrtc
                  From badaun (Up) to kaushambi.
                  Date of traveling - 13/03/20
                  And cancelled it on -12/03/20
                  But as they are showing that only 20 rs will be deduced and remaining 417 will be debited to your bank account with a month.
                  But the amount is yet not received
                  The cancellation voucher is :[protected]
                  Name-rohan narang
                  Ticket numbr[protected]
                  Pnr no. - kasb[protected]
                  My email :- [protected]@gmail.com
                  +1 photos
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                    U
                    udai tripathi
                    May 25, 2020
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                    Booked a ticket wish user Id-udaitripathi on dated 22.03.2020 but the same was not booked and Rs. 1316/- amount got debited from My SBI card.please refund the amount.
                    [protected]
                    +1 photos
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                      Y
                      yadavamit2896
                      May 10, 2020
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                      I have booked upsrtc bus ticket on 21 march 2020 from anand vihar to lucknow but that transaction was unsuccessful (Information provided by customer care executive) due to this upsrtc have deducted rs 2618.00 from my hdfc bank credit card account and even after more than 1 months my money is not refunded to my account. Complaint also registered on 'http://www.upsrtc.com/frmGrievances.aspx' with below details :-
                      Docket no: gu0rm00065610, username : amitipec09 (Upsrtc loginid), ref no (Hdfc):[protected]
                      +1 photos
                      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                      May 10, 2020
                      Updated by yadavamit2896                       Below is the Credit Card Payment Screenshot. I have written mail to UPSRTC but no response till now.
                      May 10, 2020
                      Updated by yadavamit2896                       With due respect i beg to say that i tried to book a ticket on upsrtc on 21 March 2020 but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount Rs 2618 was deducted from my credit card as per enclosed bank credit card statement.

                      I am sorry to inform you that 45 days lapsed, inspite of my repeated request and emails to UPSRTC and what’s app to upsrtc help line no but neither refund amount Rs.2618.00 nor any reply is a matter of great shameful.
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                        S
                        Shivansh1
                        Apr 13, 2020
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                        1. User name — from guest login

                        2. Transaction date and time — msg came at 03:20 and 20/03/2020

                        3. Amount — 2618

                        4. Route — delhi to gorakhpur

                        5. Passenger name
                        1. Shivansh
                        2. Zeeshan

                        6. Journey date — 20/03/2020

                        There is almost 23 days still no reply came from there support side, i'm regularly mail to them.

                        Kindly check and revert me back.

                        Thanks
                        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                          C
                          ca kuber gupta
                          from Dehra Dun, Uttarakhand
                          Apr 4, 2020
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                          Dear sir/ma'am,

                          On 20th march 2020, i was booking a bus from anand vihar bus terminal to firozabad amounting to rs. 521. I have made successful payment and money got deducted from my bank account but tickets were not booked. I tried to reaching to upsrtc customer care but obviously it was not working. No support were given to me yet.
                          Bow it's already 15 days and i did not got any refund in my account. Seriously how we can say that our hard earned money is safe. Even government sites are doing this kind of things.

                          Passenger name - kuber sujalpuria
                          Age 21
                          Mobile no.[protected]
                          User id. Kajali

                          I request you to please refund my money as soon as possible.
                          Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                          Apr 06, 2020
                          Updated by ca kuber gupta                           Here are the screenshots of deduction of Rs. 521.
                          I request you to please refund me as soon as possible.

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                            S
                            Sushil7045
                            Apr 3, 2020
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                            With due respect i beg to say that i tried to book a ticket from lucknow to delhi on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1367 was deducted from my credit card as per enclosed bank message and credit into upsrtc account. Please resolve the issue of transaction of rs.1367 on 15 march 2020 and refund my money and revert to my credit card.
                            Username - sushil7045
                            Transaction - upsrtc1111746
                            +1 photos
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                              P
                              Prateek1905
                              Mar 31, 2020
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                              Address: Sultanpur, Uttar Pradesh, 228001

                              Account details.
                              Username - Prateek19051
                              Hello I have booked ticket two times from Alambagh to Anand Vihar on 14 March through upsrtc online portal but my money got deducted and the ticket didn't get booked and yet i didnt get the refund till yet. I have contacted on their number but no response and also mail them but still no response from their side.
                              I am attaching the bank statement for both the deduction.
                              1st transaction amount is Rs.1314.
                              And second time it was Rs.1473.
                              Kindly refund my money.
                              +3 photos
                              Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                M
                                Mrityunjai
                                Mar 30, 2020
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                                Address: b11/8 lekhanagar, Meerut, Uttar Pradesh, 250001
                                Website: www.upsrtconline.co.in

                                My name is mrityunjai singh. I was trying to book ticket from kaisarbagh to meerut on 19 march 2020. But ticket was failed and balance was deducted two times one from my debit card and one from my credit card. Refund in debit card was received on 27 march but refund in credit card still not received. Please do necessary action.
                                My upsrtc user id is mrityu07
                                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                  Y
                                  yra8ul
                                  Mar 27, 2020
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                                  Address: A-8, Narmadeshwar Niwas, Sector 62 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201309

                                  I have tried to book ticket from anand vihar to kanpur on 22 march on 22.30 bus cost ₹686.00.

                                  First time when i tried and booked and made the payment through credit card but there was no ticket generated or confirmation message received.

                                  Second time i tried and follow the same process, same thing happened again, no ticket generated. So the total amount got deducted of ₹1372.00 & i still haven't received any message ot mail that the refund has been issued or not. Also the bus got cancelled due to lockdown.

                                  I have already sent many emails but not received any response & also contact customer support, still no response. So please help me in this matter.

                                  Name - rahul yadav
                                  Upsrtc user name - yra8ul
                                  Contact no[protected]
                                  Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                                  Mar 30, 2020
                                  Updated by yra8ul                                   Pfa

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                                    Z
                                    ziyaul123
                                    Mar 23, 2020
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                                    Sir i had booked my tickets on red bus app in scania a/c (2+2) seater
                                    Ticket no are
                                    Tp4p94544680,
                                    Tp4p60163166
                                    But due to corona precaution lockdown
                                    The bus has cancelled
                                    But neither i get any refund massage nor refund
                                    Moreover in red bus booking section it is showing that journey has been completed
                                    So i requested you to refund as soon as possible or send me refund massage until unless my money has not been refunded.
                                    Thanks
                                    +3 photos
                                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                                    View replies
                                    Username - aithani02

                                    I have booked 2 tickets from Anand Vihar to Haldwani,
                                    Amount was deducted from my account but no ticket is booked.
                                    My upsrtc account shows no ticket as booked. My Tickets amount Rs. 1162.00,
                                    Please refund my money back.
                                    Reply
                                    I have booked a ticket on 15/03/2020 from lucknow to delhi from my credit card but money deducted and ticket also not booked but still no money is refunded in back to my account.
                                    Username- sushil7045
                                    Transaction- UPSRTC1111746
                                    Amount- Rs. 1367

                                    refund not received till now - Comment #3670413 - Image #0
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                                      A
                                      Aritra Daddy
                                      Mar 23, 2020
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                                      refund status

                                      Address: 110094

                                      On 20.3.2020, i booked ticket for 2 from delhi to kotdwar ac janrath, at 5.31 pm. The amount of 836 was deducted from my account. It was fine till it redirected me to main page. I didn't got my ticket and when i logged in and checked "my booking" section, it was showing nothing. The amazing thing was that haven't recieved any mail regarding booking, all i got was mail and text regarding the deduction of money from my account.
                                      Its okay,...
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                                      A
                                      akashakki123
                                      Mar 22, 2020
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                                      Address: Uttar Pradesh State Road Transport Corporation. HQ, Tehri Kothi, MG Marg. Lucknow - 226 001, 226028

                                      I beg to say that i tried to book a ticket on upsrtc website with registered user name - akashakki123 but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1403.00 was deducted from my account as per mentioned below details and credit into upsrtc account.

                                      Upsrtc id - akashakki123

                                      Merchant name - upsrtc

                                      Merchant txn id - [protected]

                                      Atom txn id[protected]

                                      Amount-rs.1403.00

                                      Bank name - hdfc upi

                                      Bank ref no[protected]

                                      Txn date/ time[protected] / 15:15:55

                                      Please resolve the issue with my previous transaction of rs.1403.00 on 21st march 2020 and refund my money and revert to my account.

                                      Regards,
                                      Akash
                                      [protected]
                                      +3 photos
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