Via.com / Flightraja Travels Complaints & Reviews

I had booked flight from bangalore to cochin on 28 apr 2019.'the airlines have cancelled the said flight and they have initiated the refund to via.com on 12 april itself. However i have not recieved refund from your side. It is highly objectionable that even after one week the amount is pending from your side. Kindly look into the matter and provide me with the escalation matrix inorder to take up the matter

I was booking 2flight tickets for me and my daughter for 28th april on indigo via flight raja. But after some issue i was cancelled our tickets. Indigo charged me 6000 rupes for cancellations charge. But rest of money till now i don't received from flightraja. They were no contact me. Pls i request, refund my exes rupees. My booking was 28th april. And my pnr no. Is cc29nv. My flight no was 6e563

I have booked a flight ticket through via.com and due to some issues i couldn't fly. However i have done the cancellation well before and now its been 1 month after my cancellation and still now i did received my refund. And when i mail them suhaib khan replied me t will be refunded within 20 days... And now he is telling go to the website...

Booking number fmnla30efmx57

I have done a booking yesterday for montigo resorts nongsa from 19th march 2019 to 22nd march, the booking went through all the way to payment successful & status appears thereafter as aborted and to retry
Retry the 2nd time again same message after successful payment. As per communication with my credit card company - merchant is on way to ask for payment. Please note that both amount of $1655.09 each should not be claimed by merchant

I booked a flight ticket in via.com and my booking PNR Nos. P9JW3Z, C9BNYM I booked a tickets on[protected],[protected]. I got a message from airlines that flight has got cancelled due to technical issue. And i booked another flight for my travel. Till now i did not get any refunds. Airlines is telling that they gave refund to via.com. Till no Via.com not refunded the money to my account, for clarification i am called to customer care, but number is wrong. Plz. help me to get the refund. Customer care executive did not give a proper reply.

I booked a flight ticket in via.com and my booking details fmnla2zzgi429. I booked a ticket on 7th march for 22nd march date of travel. I got a message from airlines that flight has got cancelled due to technical issue on 7th april. And i booked another flight for my travel. Till now i did not get refund. Via.com says the transaction can be solved from their website but till far i didn't got any solution. Help me out here and Customer care executive can i get a proper reply.

I have booked tickets online thru via.com and one of my passenger name i forgot to add in his christian name and immediately i email to them at sg support via.com and they told me the airline doesn’t allow to do amendment on it and i called the china airlines to check it out they told me they did not receive any email or calls from via.com. Via.com is not helping me at all and giving me such lame excuse just to earn my money, this is the first time i booked thru via.com and have experienced such bad service in my life, there singapore contacts are not contactable at all and i need to wait so long for their response thru email. Normally just add on a passenger christian name can be done thru any airline is just that there may be a charge but the staff are not helping at all! What can i do? Please advice

.. I have requested for a cancellation of my flight booking with the spice jet airlines. The ticket got cancelled and they have forwarded my refund amount to the via.com.
Till today i have not received my refund. I have tried many times ti get my refund amount through phone calls but their response are very poor.

A copy of ticket attached

Raj nandi
Pnr - ifs3jh
Mobile - [protected]

Do not use via.com! Two weeks ago i tried to book ticket via this website and it took one hour processing the ticket only to finally said "no ticket is available".

My credit card was subsequently charged for the ticket i didn't get. When i asked to process the refund, i need to send multiple emails over the 2-weeks span to ask for refund. Today is the 16th day since i made the purchase, and my refund hasn't come.

This website makes money out of the false transaction. It cheats on customers. Avoid via.com at all cost!

Jaihind this is capt Sudha, I booked ticket travelling Jammu to Hyderabad on 8th March...I cancelled my ticket through indigo CUSTOMER CARE...they refunded the amount.but I didn't get till now...nd they stating that they transferred amount to agency..agency not refunded...pls refund my amount/ necessary action please..yaar this is very bad..that I received 3rd time that showing small complaint..are you thinking this is small...you bloody ###..what do you know about armed forces...is this such a reminder you ppl are giving respect in this way...we are struggling here you ppl are sleeping happyly..nd everytime stating that this is small ...

I had booked a flight on airasia from chennai to bhubaneswar. But the flight got cancelled due to mechanical issue.
The flight details are:
Pnr-xlufxy
Date of journey -2nd dec 2018
Booking id: fmnja2tpiqecb
Flight no. I5-2389
Passenger name - ms arpita priyadarsini
Plz look into the matter and resolve this complaint by returning the money.
We contacted airasia nd came to know it has been sent to you since 4th dec 2018.

They emailed me that the airline canceled the flight due to operation and asked if i want to reschedule or cancel
I cancel the ticket with a fee of hkd 150.00 and they told me it will take around 30 days to process
It has been 1month, i emailed them and they said it could take up to 6months and will help me push the airline to process the refund
It has been 1 year!! And still nothing is processed!

Ref: fmnhk1003vnr3

I had done a booking in Go-Air G8-761 through this website to go from Bhubaneswar to Patna but due to some urgency I cancelled the ticket but didn't get money back but you should give me my money back as in my ticket it was showing refundable.Please look into the matter and return my money back as soon as possible.
Airline PNR - RNLQ7D
Reference .No - FMNLA2ZDP5K48

On dated 18/11/2018 jet airlines flight no. 9w -774 bangalore to pune itself cancelled by jet airlines due to non-operational reason. The pnr of the flight is bjcdyw the three passengers were going to fly from the same airlines. I have made tonnes of call to your customer care also send lots of mail to you, but till date you didn't back my refund. Booking reference no is fmnla2r2rn1p3, cancellation booking id is crn08ugkthz
Please find the new tickets, and inform me the refund status. Thanks.
Old eticket no.:[protected],[protected],[protected] new eticket no.:[protected],[protected],[protected]
I have made tonnes of call to your customer care also send lots of mail to you, but till date you didn't resolve my refund query. Today i called to your customer care one miss pick the call, i gave her all the details of
My refund request. After all the listening she reply me that, she talked with the concern cancellation department and they reply it will take 30-45 days to process, it's horrible. Already you have taken that much time, i have given all the details of cancellation. So do it as fast as
My mail id :[protected]@rediffmail.com

Respected sir/madam
Spicejet cancel the flight date 23/01/2019. My air ticket of spice jet flight with pnr no:- fmnaa2yapn40x rubyor fmnaa2yatqnsg sajid ali 23rdjan.2019. For delhi to kishangarh. But i had not got the refund from you. As spice jet airways informed me that they sent refund amount to you. Please inform me the status.
Thanks
Regards
Sajid ali
Mob. [protected]
Email :[protected]@gmail.com

I just booked a ticket on via.com. Later on it was noted that the return date exceeds the allowed stay period and have to change the return date by 2 days.
When i called into the customer care, the rep mentioned that he cannot see my details and asked me to call in during working hours.
Then i don't understand why you people have 24 hour customer service?

I am frustrated by the type of response and improper communications flows by via.com

At first, i received an email from via.com saying my ticket cannot be confirmed and either refund will be processed within 48 hours or you can customer care to know the status.

Then, after 20 minutes i received an email saying my ticket has been confirmed.

I would consider that if i receive an email mentioning "your booking cannot be confirmed", then i may have to book a new ticket since my previous request is failed.

When i called customer care to know why it was confirmed again, representative told that it could be sent by the airline system once confirmed..

Then why via.com has to send an email saying "your booking cannot be confirmed", before communicating with the airline?

Looking for someone to reply me and handle the issue.

May be a legal consumer complaint is needed for this careless company.

Hello,
Yesterday i buy emirates flight ticket and pay by debit card, the main problem is that i buy ticket for 15th february instead of 15th of january. The ticket payment was 632aed, when i pay one and get my ticket. Then again i not buy any ticket but they cut money from my account with out any information. So, please tell me about main problem?

Hi,
I have booked a flight ticket from via.com atl to ccu which was confirmed. I need to reschedule the ticket due to medical emergency. No one from customer support is helping to provide me the way out to reschedule the ticket. The via.com booking id is booking id: fmnaf2svjeo7s and airline pnr: whq8gs.
I need to reschedule the flight ticket to march 2019. I am trying to contact customer service since last one week but no one is responding on the phone or on the chat.
I need to reschedule the original ticket as soon as possible as the ticket is for 17th jan, 2019.
Please help!

Thanks

Dear sir, i had booked a flight ticket in via.com and my booking details : booking reference is fmnaa2vnnwmtc, and pnr is wb3kny i had booked tickets to fly from bangalore to pune dated december 11th in indigo i flight, but got a message from airlines that flight has got cancelled due to technical issue, hence i had to cancel my tickets in indigo and book in another flight, till now i did not get refund. Airlines is telling that they gave refund to via.com.. Plz help me to get my refund.

To
The manager,
Via.com delhi office,
Plot no.56, 1st floor,
Main rama road,
Industrial area, near kirti nagar metro station,
New delhi - 110015
Dear sir,
Sub: refund of cancelled ticket by the air line – jet airways – 9 w 152 trivandrum to bangalore. November, 25th 2018. Air line. Pnr. Khkp6a
Ref: via.com booking reference number. Fmnaa2qoyiqsh e ticket number.[protected].
On june, 30, 2018 i had booked jet airways (Via.com reference number. Fmnaa2qoyiqsh) for a journey from trivnadrum to new delhi (Ticket number.[protected]. Air line pnr. Khkp6a
Jet airways 9w-152 trivandrum - bangalore november, 25th 2018.
Jet airways 9w - 820 bangalore – new delhi november, 25th 2018.
On 25th october, 2018 i had received an sms message from the jet airways stating that due to operational reasons, the flight 9w-152 trivandrum to bangalore is cancelled and instructing to contact the travel portal to process the refund for that particular flight.
The jet airways had not shown a basic courtesy either to reroute the journey or to refund the fare through the via.com travel portal.
On my email request to [protected]@ via.com, for the refund, i have received a reply stating that it is the responsibility of the airline to refund the amount as the money is being transferred to the airlines account.
I cannot understand the logic of the airline policy of partial cancellation while both the tickets (Trivandrum to bangalore and bangalore to new delhi) are booked by the via com web portal on jet airways of 9w 152 & 9w 820.
Since the flight is cancelled by the airline due to operational reasons, and as i had booked the ticket online, paid by credit card through only via.com portal, kindly request the concerned to process the refund to my credit card account.