Eureka Forbes Complaints & Reviews

Some people who understand himself more than god, similar we have a story with auqagurad area manager name is ritesh pathak ([protected]) i have explained simple query to change the filter of my machine, which is bought 1 year ago. We started communication as normal way, after further discussion showing me to attitude, arrogant behaviour, he doesn't know how to speak with a customer, continuous debating stupid stuff instead of solving a customer...

I have booked dr aquaguard and paid an amount of rs.20, 490/- online with reference no. 10833364 dt. 26.5.2019. But, since the sales executive has failed to get my booked product installed at my home, i have cancelled the order vide my complaint ref no.[protected]. I got the call from customer care and they informed me that they will come back to me. But, since i did not get any response from them, i registered compliant no.[protected] again...

I am so surpised to see so many complaints on this forum for the same service center named, ion exacense pvt ltd (Aquacare) which is located in utarahalli, bangalore. Please be careful with these cheaters. I am unable to find a more appropriate words describe the kind of people who work there and their decency or professionalism. I want to repeat once again that there are multiple service centers in bangalore who take up these kinds of service...

Sr: [protected] was raised on 29-may-2019, its been days the help desk couldn't arrange for a technician after many calls (More than 25 calls) been made to the eureka forbes help desk, reasons after reasons were given, escalation after escalation was done from their end (Just a make up story), however, they couldn't arrange a technician to resolve the reported issue after days. Surprisingly one of the technician was around the area and he...

I am purchased one dr. Aquaguard magna hd uv (Nxt) water purifier on 06.07.2018 (Invoce enclosed). It was out of order on 28.05.2019. I contacted your service centre at agartala on 29.05.2019 accordingly your service people visit my premises on 30.05.2019. After checking they told filter of the same machine is blocked and need change. Though it is under warranty they demand cost of the spare. Myself contact over phone to your local represntative...

I have purchased a ro water purifier system (Model eureka forbes enance) from your direct sale office on april 2018 for rs.16, 500/- and had a one year warrenty period with free service. But just after 1 month of warranty period i got problem with ac-dc adapter. When i contact the service people, they said you have to purchase a new one for rs.2250/- or replace this faulty one for rs. 1000/-. Which made me more sad and irritation. My question...

I bought this machine in feb.
I bought it with one precondition that it should be having tds in particular range. They suggested me the aquaguard genius plus model. Which they promised it will deliver.
Since, april the tds is not in the range which their machine is showing. They have been trying to fix the issue but it is not rectified yet. They are norm attending it now...

Sr:[protected] was raised on 29-may-2019 for aquaguard geneus ro water purifier not working by calling the customer care [protected], the product is under amc. Called the customer care on regular intervals for days to arrange technician, the technician is not arranged. The customer care executive is careless and says that he is escalating the issue to higher authority and cannot do any thing apart from escalation. As eureka forbes has failed...

I have placed an order for "EUROCLEAN" on 15.9.2018 and issued a cheque for Rs 10, 690 on 15.9.2018 and the payment was realized on 17.9.2018. The product was not delivered even after a month. So, I claimed for the refund amount as I did not receive the product even after a month. I have sent innumerable e-mails requesting for the refund amount. The customer care service is very poor. I have been mailing regarding this issue from October...

This is not the eureka forbes used to be a decade ago, bought dr. Aquaguard genius + model which is the top varient of premium segment worth ₹ 24000/- they shipped faulty water purifiers that too twice, spoke with all authorities, no reply on refund my amount. Surprisingly the call center toll free number given on website is of some mobile service provider. There is no qa/ qc screen the printing of a box pack machine had fault shockingly,...

We have a dr. Aquaguard magna hd ro-uv. You very well know the price of this model and sadly it hasn't even worked properly for even 2 years since it has been bought!!! - even after paying regular amcs.

The machine has not been able to collect and store water and it keeps displaying the phone symbol. 2-3 times complaints have been raised. Your salesmen (Because they are not technician - 0 technical knowledge!!!) is everytime...

Water purifier machines ka complaint 17-05-19 time 10.50 am, 2nd complaint[protected] time 12:30 pm, 3rd complaint 24-05-19 time 10:45 am. Complaint attending person name ashish, mob. No.- [protected] and today took to akash, mob. No.- [protected]. But till 5:35 pm no staff has attend the complaint. And tel. No. - [protected] no body attend the complaint. Please look the matter urgentally.
Amc invoice no. 20a0012093 ref. No.[protected]...

On 23rd may 2019, (5 days back) i registered complaint to eureka forbes through email that my filter is not working. I got a reply that my service request no is [protected] and that the executive will visit within 2 working days.
2 days went off, no one came.
I followed up again on the same email chain stating that no one had come to see the filter. Again i got a reply that the executive will visit maximum by next day and that...

Hi, my name is NAVIN Makwana . I have bought aquaguard from Vijay sales. The installation was done on 22may, 2019, but then after there was a leakage problem since then we are contacting to our customer service but no one has come to visit, The customer care only says that your complaint is register. My mobile number is [protected] if you can't give service then please take your aquaguard and return our amount otherwise I will register a complaint...

Service request no: [protected]. Worst service by eureka forbes. I bought kordfree vaccum cleaner of eureka on 14th jan 2019 against comparison with dyson and your sales person mr. Ramesh singh and mr. Koli have assured to provide best possible service when they were on sales call
But in just 4 months span my machine is already repaired once and it took 6-8 days for your service person to identify this problem. Next incident happened...

Water purifier machines ka complaint 17-05-19 time 10.50 am, 2nd complaint[protected] time 12:30 pm, 3rd complaint 24-05-19 time 10:45 am. Complaint attending person name ashish, mob. No.- [protected] and today took to akash, mob. No.- [protected]. But till 5:35 pm no staff has attend the complaint. And tel. No. - [protected] no body attend the complaint. Please look the matter urgentally.
Amc invoice no. 20a0012093 ref. No.[protected]...

My complaint open for 15 days, no one turned up, it got finally completely down for 24 hr and we were one mercy of tenant for water. Up service head mr deepak and shailesh tiwari has given fake time line to resolve it.. They never called me to update any thing... Even they were not taking call of there customer complaints... It got resolved after 16 days..
Horrible service... Service head o[censored]p do not know how to talk to customer...br...

I had done AMC of my UV+RO in May'2018. All the payment I had already made through check. The last service of my AMC is due in the month of May'2019. I had called many times to service engineers for my last service. Service engineer said somebody will come and do the service. But nobody came to do the service neither anybody is picking up the call now. When ever I'm calling to customer care no body is picking up the call. As the matter is...

It have been 11months from the date of purchase, aquaguard showing sign of service, service executive came and said candles to be changed, i asked it should be at free of cost as it is in warranty period. He said i'm adjusting candle to work change next month and went off. Does eureka forbes provides replacement in warranty period or just let the warranty period expire...

Dear madam,

I have purchased security system for my home in sept 2018 (Initial advanced in june 2017) from your representative manesh, sr. Territory executive, padivattom, kochi.

Whenever i call he does not pick up my calls. This is more of cheating the customer. Till date, no news... I have contacted another person mr. Sreejith... Last month. He said he will do the needful but till date no update.
br...