Eureka Forbes Complaints & Reviews

I am registering complaint on behalf of my mother (Neelam chaurasia, bill no. Pos/gn/01095) who had purchased aquaguard uv +uf on 1/5/19 from vee plastoline, lucknow. At the time of purchase seller didn't told my mother that it is not ro water purifier. Seller didn't allow her to taste water when asked it. Trusting on brand she purchased it. After installation when she tasted water purified from purifier she was quite disappointed as it taste...

I have registered a complaint about the repair of my guard uv water purifier. Complain no:[protected] on may 14. The technician named sanjay (Mob:[protected]) came and told that the kit is not working as it is not powering on. He took the kit and went away and told he shall return the kit after repair in two days from keonjhar. After two days he is not responding to any phone call. So i want my kit back the model number is eureka forbes aquasure...

I have already provided all my details in the subjected reference i'd. But again i will reiterate the same story, i have brought eureka forbes water purifier last year but from the last 6 months i have changed 4-5 time ro filter but still the same story. Every time to your technician come and change and go. After some days same problem. I am fed up now so dropped email to deepa, she is also not helpful. I will not recommend anyone to take...

Pathetic customer service from Eureka Forbes. The PF container connected to the water purifier (Aquagaurd) is of bad quality. In every few days it starts leaking, after a lot of hustle with the service desk, there is always a delay with technicians being assigned. They say the SLA is 24 hours, I'm waiting for 2 days now and the technician have not come to check yet. They ask us to change it, again we need to pay for it and it does not hava...

I have a new contract signed with euroka forbes ro for 2 years in march. As a prerequisite for the contract they are supposed to install new candles. The company is refusing to do the same & actually technicians trying to “sell” these with full support from management.
This company is a. Complete fraud and now when i am asking them to cancel my contract they are refusing to pick up my phone.
Thanks
Nipa dutta...

Today serviceman came to solve problem of water purifier (Which was showing fault 1 and no water was coming).
He changed filters and pcd.
But again it is showing same fault and water stopped coming.
When i called serviceman and office of bhopal, they told that he can't come today he will come tomorrow. What i will do today for my drinking water?
Poor service..!!
I am very disappointed by eureka forbes service.br...

I had very worst experience in eureka forbes.. Marketing and service peoples in eureka very worst in theni district tamilnadu.. All are speaking lie only... When u buy once after that they show the face.. Easily cheating in water purifier products. I ordered ro purifier but they r supplied uv motor when the installation onwards water not taste.. Now i complaint the machine no one responded.. Now am going to consumer court with bill. Plz stay...

Defective since 11/04/2019. First complaint no [protected] lodged on 11/04/2019. No effective response. Second complaint no [protected]. No action taken. Amc from 03/05/2018 to 02/05/2019. Not yet attended by the service provider located at tutu's tower, palarivattom, ernakulam, kerala. Few technicians came at 3 occasions and expressed inability to repair due to non availability of some parts. Further repeated phone contacts with the service...

I have registered a service request on 03/05/19 to eureka fobs through helpline number. Service request no.[protected]. So far no one came to resolve the issue. I contacted helpline number in regular interval for service. They always promise to send service person within a day. Even yesterday also i contacted helpline number in vain. Another service request no. Is [protected]. I am totally disappointed with the irresponsibility of the company....

I have bought eureka forbes green ro two years back. Initially it operated well but after 3-4 months, i discovered ants floating in the storage tank. The service person just cleaned the tank and covered the lid with a plastic to avoid ants and insect enter the tank. From then it didn't created much problem. Last month servicing was done, changed all the filter candles and secured the tank with duct tape on march 31st, 2019 for rs. 1650. Today...

I purchased a aquaguard enhance ro from vijay sales janak puri last week. I was told the installation will be done within 24-48 hours.

It has been over 6 days and after numerous calls to the aquaguard service station number i am writing this complaint.

This company does not deserve our money. I wish i would have bought kent ro instead.

I have sent emails to the escalation matrix and did not received...

Hello,
I had recently bought a vacuum cleaner from eureka forbes. The sales person convinced us to buy a machine named i clean. (Demo of the model we bought was not given). The next day itself the machine turned off abruptly while i was using it on the floor. So i called the sales person and he told me to open the top net and use it. I did the same yet the machine kept of turning off after every 5-6 mins. So i called the customer...

Dear sir /madam, i am very sorry to say this but it is true that your amc service is very worst. Your service person call every day for renewal of service and after renewal no one is interested in doing service only send sms our technician is coming this happened third time. I have done my amc on feb.2019 no one is doing service at your end now we are going to take a serious action against your company. And i want your management mail id...

At the time of verifying about this product for purchase, their sales team has said to us, it will give 6000 Litre of water consumption once you install it, after that we have to change the filter and then again it will come around for 6000 Litre. I have bought this product from Eureka Forbes Limited (Ponnurangam Road, R.S. Puram, Coimbatore, Tamil Nadu, India - 641002). I have attached the Invoice for your reference.

Based...

My name is kamal advani. I have purchased dr aquaguard classic plus model in july 2018. My machine was stopped and i requested a technician visit. A technician visited my home and check the machine and he said we need to change the filter and it will cost me around rs.1950/- but i refused to pay because i said at the time of purchase, your representative committed us to provide free 2 services and to exchange the parts including filter in...

Hi there,

I purchased a water purifier, revival nxt in the month of january 2019. Day before yesterday the power supply got disconnected and i called up the local vendor who got the unit installed at my place, he said that attender will come tomorrow to attend my problem. However next day the attendee turned up late and that too without equipment and testing tools required for the said check up process. When i talked to the...

I irfan khan had purcahsed a eureka forbes aquaguard purifer last 10 days inhave been calling their hotline number for a technician to visit as the wayer leaking from the machine and considerable amount of water has been wasted due to this ibkeep get messages like the one below.

Dear friend. Your service request no. Is [protected]. Our technician will pay you a visit within the next 2 working days to attend to your request....

I have entered into amc for two years in 2018. The amc expires in 2020. I get regular messages on service update to my cell no [protected]. Later i receive a msg that the service is completed. The contact details provided are always out of order. My water purifier wasnt serviced for the past 15 months. I have to fight with a service man and get it done last month after 15 months of contract. Today i recd a msg that the service is due and later...

Dear sir,
We gives amc to eureka forbes of our ro sytem. As per conditions he will take care of ro system for one year. And will change one set of membrane and filter. But after changing this set our ro is not working from day first. We gives them feedback about membrane not working, but now they says that we change membrane as our condition, but our machine is still not ok than how we will say that you change ok membrane. Now they...

Dear sir /madam
I poornima s kori ordered for a euroclean wd x2 which was delivered on 20/12/2018 mr raju claimed as manager & sales person mr anjannappa. N. Employee id 09107240 as mentioned in the bill, while delivery they had agreed to give the accessories which were short while delivery and the same has been given in writing the
With reference to the above i fee very sorry to express that inspite of calling frequently there...