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Adidas Complaints & Reviews

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Updated: Nov 6, 2025
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S
shwetpriya
from Mumbai, Maharashtra
Jul 22, 2014
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Address: Gurgaon, Haryana

Hi there, Case 1: I bought shoes from NTS Pvt Ltd Ambience mall Gurgaon in the last week of February 14. The cost of the shoes is 9999. It's highly unsatisfactory that I bought a bad quality product by paying that handsome amount.Within four month the shoes started getting torn from joints. Please look into the attachment that shows the shoes condition. I highly appreciate if I get it replace. Hope the positive response. Case 2: I bought one another shoes from NTS Pvt Ltd Ambience mall Gurgaon in the second week of February 14. The cost of the shoes is 9999. I bought this shoe for my relative and as the size was not perfect I went the shop for size exchange, the stock was not available so they asked me to come in the month of march when new stock was supposed to come, in next visit also I didn’t get the size they asked me to wait for some more time and in my third visit all the staff of the shop got changed and they are saying I need to take permission from adidas for exchange, please grant the permission to do that. NOTE: Brand new shoes with receipt. Regards Shwet Priya
Aug 14, 2020
Complaint marked as Resolved 
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    S
    Subhojit Dey
    from Vellore, Tamil Nadu
    Jul 20, 2014
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    Address: East Singhbhum, Jharkhand

    I am a regular customer of adidas products but the defect caused in this T-shirt I bought 4 months earlier from a nearby store was embarrassing. I assure you that there was no carelessness on my part in washing the cloth or any such thing. You can understand by having a look at the pictures. I hope you will surely help me as soon as possible. Thanking You, Subhojit Dey

    Defective Product..

    Men's Running Lite Pacer 2 Shoes COLOUR: BLUBEA/TEGRME/CONAVY SIZE: 8 Product Identifier: M18053 SKU:[protected] Despatched Carrier Name : ECOM EXPRESS PRIVATE LIMITED Tracking Number :[protected]
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      S
      saurabh.sharma
      from Jaipur, Rajasthan
      Jul 13, 2014
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      Address: Jaipur, Rajasthan

      Hi Authority, I have purchased adidas shoe pair on 15/11/2013 worth Rs. 4599/- Now my both shoes upper side has torn at same side. I use this for my office only even not in rough use, It is manufacturing defect. Please guide me what to do with this. For reference attaching image of my both shoes and bill. Hope to hear good from your side very soon. Thanks and Regards, Saurabh Sharma +91-[protected]
      Sep 17, 2020
      Complaint marked as Resolved 
      no one taken care till now, and it been so old and I lost my all money :(
      Jul 19, 2014
      Updated by saurabh.sharma
      Hi Authority,
      I didn't get any revert from your side. Please reply me with some good answer. At least I should know what can be happened?

      Thanks and Regards,
      Saurabh Sharma
      +91-[protected]
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        D
        deepakbansal01
        from Moga, Punjab
        Jul 9, 2014
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        Address: Bathinda, Punjab

        i bought adidas shoes from adidas showroom bathinda (punjab) near court complex.The shoe is damaged.i have use only 2times.the shoes crack top side, please look in the matter as soon as possible & change my shoes. Regards Deepak Bansal Cont No[protected]
        Aug 14, 2020
        Complaint marked as Resolved 
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          M
          Malla Satya Prasad
          from Visakhapatnam, Andhra Pradesh
          Jul 3, 2014
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          Address: Visakhapatnam, Andhra Pradesh

          I purchased one set of quadis branded l-45014 [protected]a-1 from popular shoe mart shop no:3, 4&5, t.S.R.Complex vide bill.No:vst04-14pos 2635 date:[protected]. Within one month one of the chappala the bottom part was damaged and it was handed over to the shop for replacement. But the shop one is telling the size12 not available for replacement.

          My name : m.Satya prasad
          Contact no:[protected]
          Cut on Lining of the soul
          Cut on Lining of the soul

          Shoes replacing

          Cut on Lining of the shoes soul
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            A
            abmgangwar
            from Delhi, Delhi
            Jun 26, 2014
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            Address: Chhindwara, Madhya Pradesh

            I purchased adidas shoes on .and hardly I used fifteen days. shoes were torn badly. I complained adidas factory outlets, chindwara from where I purchased. but they could
            not do any kind of help regarding this.


            stock no.[protected]


            product description-
            ADIZERO TEMPO/1/SHOES/08/RUNNING/928894/01F7080AA29M/7


            MRP-6699 INR


            Purchasing price-5359.20 INR


            Bill no.-S13/966


            Shop address- Adidas factory outlet
            F.M. Ent, Shop no.-2.5, Kabra complex, Nagpur road, Chhindwara (M.P.)


            TIN No.- [protected]V


            Date of purchased-15/11/2013
            Aug 14, 2020
            Complaint marked as Resolved 
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              C
              chirag arya
              from Chandigarh, Chandigarh
              Jun 24, 2014
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              Address: Yamuna Nagar, Haryana

              I have purchased addidas shoes(Rs 2499/-) from radaur city.Shop Address(M/S Krishna Fashion (yehbi), Near Bus Stand, Radaur, Yamunanagar(hr).phone number of shopkeeper([protected]) my shoes has been broken with in three months... my shoes in under guarantee period... i have visit many times to shopkeeper to this problem.but he not return the shoes... he also not attend my phone call... plz solve my problem & take strict action. my email address([protected]@gmail.com)
              Aug 14, 2020
              Complaint marked as Resolved 
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                C
                Chakshu Baweja
                from Jaipur, Rajasthan
                Jun 18, 2014
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                Address: New Delhi, Delhi

                Sir/Madam, I bought this Adidas shoe pair and it worked fine until the mesh of both the shoes started coming out by itself. I have hardly worn this shoes but the mesh seems to be defected from the inside as it has started coming out. Am attaching the photos of the defective pair along with this mail, Please get it repaired or replaced as soon as possible. Chakshu Baweja Ph no.: [protected] Address: House no. 256 Bharat Nagar, Delhi - 110052

                shoes and shopkeeper

                I have bought Adidas phantom shoes. After some time that was crack but shopkeeper say company no manufacturing and repair claim any shoes. so kindly give me solution. what i do?
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                  N
                  n. kumar
                  from Bilaspur, Himachal Pradesh
                  May 28, 2014
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                  Adidas shoe showroom kangra (H.P) Mob-[protected], -[protected] I had purchase a shoes wide Article No- D70526 Size-8 B.R.Code[protected] on 24/2/2014. the shoes become defective with in two month. the owner of shop refused to take any responsibility and suitable action. the cost of shoe is Rs-3099/=
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                    P
                    Poojasawant
                    from Delhi, Delhi
                    May 17, 2014
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                    Address: Mumbai City, Maharashtra

                    This is regarding a Purchase Order placed on an authorized dealer of Adidas for female sports shoes. We had placed an order on your authorized dealer M/s Nijhawan Travel Service Pvt. Ltd. (located at Shop No. 5 & 6, Swarah Rekha, Linking Road, Khar West, Mumbai – 400052) on 24.03.2014 for supply of 13 Pairs of Adidas Female Sports shoes. (PO attached for kind reference) Our representatives had visited the shop and chosen the design of the shoes to be ordered. A person from the shop visited our office at BKC with the size scale to note the sizes of the 13 pairs required. Advance payment of Rs. 52, 611.00 was made to the dealer on 07.04.2014 and the shoes were to be delivered on the day the cheque was realized. Accordingly the shoes were delivered on 14.04.2014. However, out of the 13 pairs delivered four were of the wrong size and one pair was defective. This was informed to the dealer on 14.04.2014 itself. But even after a follow up of more than 2 weeks there was no response from their side. On 03.05.2014 we were informed that the sizes which we required are not available with any one of their Mumbai stores. So for the same which they have put up a refill from their Delhi warehouse which is taking time. They requested for a few more days time to deliver the shoes. On 06.05.2014 we were informed that the replacement has been received. They were asked to deliver the shoes at the same address on the same day. Finally the replacement was received on 12.05.2014. However again it was found that out of the 4 pairs delivered, one box of shoes contained one shoe of size 6 and one of size 7. The dealer was again contacted, but they responded saying that their karagir (worker) is not available today and no fixed date was communicated. We fail to understand why a worker is required for shoe replacement. We regret to say that this kind o[censored]nprofessional service is not expected from an established brand like adidas. These shoes were to be gifted to our female employees who had participated in the women’s marathon as a token of appreciation. We have all reasons to believe that running for the marathon was far more easier than purchasing these shoes. After such service we are sorry to say that we will not be dealing with Adidas in future for any kind of purchases. We request you now to either replace the shoes with the correct size immediately or refund us the amount paid to you and take back all the pairs.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      S
                      sourabh grover
                      from Pune, Maharashtra
                      Apr 29, 2014
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                      Address: New Delhi, Delhi

                      I understand we share a good relation from a good number of years, youve been making real nice shoes for me, however buying this shoe i feel ive been cheated, this is justa fancy looking shoe and quite uncomfortable. Its just beena day i purchased it and i already started to dislike it, spending 4999 on a shoe i can atleast expect it to be comfortable All i want to say is i dont want to stay with this lifeless shoe please replace the same for me, i can buy something even expensive to replace it, i want to maintain your rapport good in the market. Also the day i purchased it i traveled to bombay, please re place the same in bombay only Please call - [protected]
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                        H
                        harsha8282
                        from Mumbai, Maharashtra
                        Apr 8, 2014
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                        Address: New Delhi, Delhi

                        I had purchased a pair of Adidas Cushion 22 shoe in Jan 14. The sole of the left shoe within a month has started coming out from the main body of the shoe. the shoe has hardly been used till date. i was unable to go to the local store in Delhi as I am out of station.

                        I have been using adidas shoe for past few years and was very satisfied with the product. my last shoe was Cushion 20 which lasted for a good 2 years and thus I bought the Cushion 22 series.

                        Kindly help me out in the subject issue.

                        Harshavardhan
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          pratibha123
                          Mar 11, 2014
                          Resolved
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                          Resolved

                          Address: Ghaziabad, Uttar Pradesh

                          Hi
                          I bought the Adidas shoes for rs 4999 from :

                          adi Sports(India) Pvt Ltd
                          D-17 Ground Floor Raj Nagar
                          ROC Advocate Chamber
                          Raj Nagar Ghaziabad(up)
                          ph no:[protected], [protected]


                          on 15/10/2013 and after using it for only 4 months it has got defected.I am sending you the pics of the shoes and bill.The yellow circled part in the shoe pics is defected.I want my money back or provide me the new pair of shoe..
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          It can't be claimed as a damaged, as Adidas claimed policy is for 3 months after date purchase. And as per t and c, mess is damaged.Whichis not a part of claim.
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                            lalananth
                            from Gurgaon, Haryana
                            Dec 9, 2013
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                            Address: Mumbai City, Maharashtra

                            Hello, I've been using Adidas products since years, and I'm very sorry to say that I was really disappointed with one of the product with the Adi running shoes I bought. I bought an Adi running shoes two years back (NOT on sale) from Adidas Pattom, Kerala. Though it's been two years, I have used it only a few times that I could count the days I've used it. Only since last week, I've been using it almost regularly for jogging. And to my surprise, or rather shock, it tore apart on the front side. Had it been from wear and tear, I would have certainly understood. I'm sure I haven't used it even remotely to bring it into such a pathetic state. Also, being a regular user of Adidas, this is the fisrt time I have come across such a defect.Since it is a running shoe as the product says, being a customer I certainly do not expect it to come off like this in such short span o[censored]se. I would like to request the company to take care of my case. Address : Maj. Ananth Garrison's Officer's mess 10 Duxberry Lane, Colaba, Mumbai
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dec 09, 2013
                            Updated by lalananth
                            Hello, I've been using Adidas products since years, and I'm very sorry to say that I was really disappointed with one of the product with the Adi running shoes I bought. I bought an Adi running shoes two years back (NOT on sale) from Adidas Pattom, Kerala. Though it's been two years, I have used it only a few times that I could count the days I've used it. Only since last week, I've been using it almost regularly for jogging. And to my surprise, or rather shock, it tore apart on the front side. Had it been from wear and tear, I would have certainly understood. I'm sure I haven't used it even remotely to bring it into such a pathetic state. Also, being a regular user of Adidas, this is the fisrt time I have come across such a defect.Since it is a running shoe as the product says, being a customer I certainly do not expect it to come off like this in such short span o[censored]se. I would like to request the company to take care of my case.

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                              A
                              abin scaria
                              from Ernakulam, Kerala
                              Nov 29, 2013
                              Resolved
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                              Address: Kottayam, Kerala

                              I am a middle class consumer and i brought an adidas golba shoes for rupees1999 on[protected] for 6 month warranty and the shopkeeper told me that he will replace it if any damage occurs and when i brought that shoes for replacing he cheated me and said that it cannot be replaced and he pasted it with gum and gave it to me and i went with that and after that when today i went there he said that he cannot do anything and he will sent the shoes to company and such like fake offers made to a middle class consumer like me so please help me to replace my shoes as fast as you could
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                A
                                anoop kadyan
                                from Rajouri, Jammu and Kashmir
                                Oct 24, 2013
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                                Address: New Delhi, Delhi

                                I had purchased article 015813 APP, size 34 from adi Sports (India ) Pvt ltd, Rang puri, Mahipalpur, DELHI- 110037 counter on 2/2 /2013 with discounted price tag Rs 1469 . After one wash the colour of the pant/ golf trouser got faded . After 3-4 visits the counter boy accepted my complaint on 28/6/ 2013 and informed me that i will get a call from the customer desk with in week, but there was no call and finally on 04/7/2013 i went to the shop and i was told that engineer from NOIDA did not come, pl take ur item back nothing can be done now..
                                1. i got all proof of my statments .
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  J
                                  jitendertosavada
                                  Oct 15, 2013
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                                  Address: New Delhi, Delhi

                                  I had purchased one T-shirt on 6-9-2013 from Adidas, South ex New Delhi.T-shirt became damaged due to normal use for only one day.I have complained after 2 days on[protected] and sent it for quality check.There branch office took more than 1 month for reply[protected] and they told me that they will not replace the this T-shirt ..Store keeper is called me on[protected] and said please take return it without any maintenance.I cannot expect this kind of response from a company of international repute They have given me a reference number ADI13100226 Please look into this matter Jitender Tosavada [protected] cap.[protected]@gmail.com
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    umangdk
                                    from Mumbai, Maharashtra
                                    Oct 6, 2013
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                                    Address: Thane, Maharashtra

                                    Purchased Hispana Sandals..Now it is not usable as the adhesion from the supports at base has come out. I went to Adidas outlet at Vivinana mall, Thane West but they said that this is a different franchisee NTS so it cannot be repaired here. I had purchased it from Ved Star, RMall, Thane West and the shop has closed since then. If I am ready to pay money to `get it repaired if not covered under warranty period which has to be verified then why can't any franchisee assit in this Thanks Umang
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      huned
                                      from Savantvadi, Maharashtra
                                      Sep 29, 2013
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                                      Address: Pune, Maharashtra

                                      I am studying at victorious kidds educares school in Pune . My name is shabbir godhrawala .
                                      Our school provided us shoes from adidas. dealer,
                                      the shoes got spoilt very easily and now are torn.from the base, it is completely out from the soul
                                      we have purchased it in june 2013.
                                      our shoes model no is fty no :080003 art no 725681 03/12
                                      i want an replacement of the shoes

                                      regards
                                      shabbir godhrawala
                                      bhavani peth
                                      pune


                                      .
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        niranjanKum
                                        from Mumbai, Maharashtra
                                        Aug 19, 2013
                                        Resolved
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                                        Resolved

                                        Hi Team, I have purchased the UK 9 number shoe from Kathriguppe Adidas Showroom. While purchasing i was getting too pain in my legsduring the trails. Then executives said its just only in initial walk. But i dint see any changes even after the 6 times use. Getting too much pain in leg. Now this shoe is no use for me this cost around 2500Rs. Why cant the sales persons tell the reality. I want some leagal actions to taken on the Kathriguppe Adidas Showroom. For further details please contact me. Thanks, Nirnjan [protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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