Airtel Complaints & Reviews

I had raised (Insurance claim) request to get my Mobile phone screen crack fixed. I had explained in detail the exact reason which led to Mobile display screen crack.

Airtel representative (8 days after collecting my phone) called me and informed me that the insurance claim was rejected due to negligence. The reason they gave was keeping inside a pant pocket without zip was not recommended. Also, I was informed that someone may have hit me and device fell.

I don't understand how the insurance team can presume details on how the device got damaged. I asked them to give me in writing describing the above detail. However, they sent the below e-mail.
"

We regret to inform that your device claim of Rs.11183.0 has been rejected by the insurance company due to Claim is not admissible due to negligence | No proper care of handset has been taken by insured to safeguard the property..
"

I feel Airtel is cheating people by rejecting genuine claim by giving some lame excuse. I do see many people who claimed insurance given the same copy paste excuse.

Please help me in getting justice. I am willing to take it appropriate forum to get justice. Please advice.

We already recharged but not activated.So please activate my dth
my account number is.[protected]. So please activate my account number urgently.our account have balance .So please

Hi, this is mrs kumud singh from lucknow having airtel prepaid connection no. +91-[protected]. I lost my mobile yesterday in lucknow, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card with the same number (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure. Kindly contact at [protected]@gmail.[protected]@gmail.com
Thanks,...

Sir we had requested foe static ip from airtel . we got it but for some reason the stopped it due to some fault then we called around 20 times 2 mtnhs have been wasted we talked to around 20 to 30
floor supervisors manager n all bt no result and now heights is the are sending bill with static ip cost added how is that possible . we r just tired we are gonna go for a case of public harrasment we called them for around 30 times each one said 24 hours max will be taken bt 2 months r gone and no response i have all the details of instruction id amd names to whom we have talked so far around 20 to 30 ppls and moreover we are now being charged also for it we are not going to pay bill any because static ip is not being provided to us its our right we can have

Once the service / call center people heard about my intention to surrender the connection, they are battery of questions like, why do I want to cancel, can you transfer the line to any of your relatives or friends, we can give attractive discounts for next 6 months etc etc. When all my answers are not favourable, inspite of doing doing something, they simply disconnect the line.

What do I do now?

Deepesh Bhagat
Hubli

Please note that my mobile number is [protected]. My account had enough balance. I just travelled from mumbai to patna, and there was a suprising deduction of international roaming which is absurd. I want to compensation or i will take action against airtel.Again i recharge rs. 90 with full talk time out of which 56/ was deducted against international roaming. Address the issue at the earliest

Hello Sir,

Since begining of 2017 January, 4G signal streanth is very less in Mahadevapura and Bigbazar stop (ITPL) area. I have complained Airtel about the same. But no body called or issue is not resolved. I don't know what they think about their open network and coverage. They are not responding to complaints also. Now they removed my airtel longin account also.

We have discussed with your retailers and purchase a airtel plan. he told to us of Plan of Rs.452/-plan of 90 days 1Gb data 4G L/S call free for 90 Days but our internet not working and when we want to outgoing Call showing massage there are no sufficient balance kindly recharge your account. This is not fair
Kindly resolve my problem
Name - Charan Singh
Mobile- no.[protected]

I got 4G Hotspot with 6 months advance rental plan. But i got good speed first month and then got very poor speed even unable to open normal site. then i complain on 28-jun-2017 (complain no.[protected] but still no resolution and the airtel costumer care executive (#######) put the call on hold for 20-30 mins when i call them. I would suggest to all, don't go for any airtel connections.

Airtel broadband accounts no: [protected].

My broadband plan was upgraded based on a call i got from Airtel customer service mantioning it was a free upgrade and that I will not still be paying the same bill as earlier. But my bill amount went up from Rs.1363 to 1777. I have requested your customer service on phone to change back to the original plan i had last month itself. He promised that it will get done and I will get confirmation in a 4 days. That
did not happen. And I got an even higher bill of 1823 RS. for June. I have written to Airtel and no response has been received.
I wish to pay nothing more that RS.1300 and am perfectly fine with my
earlier plan. Kindly revert and also correct the billpayable in July, as it was a delay from your side for not correcting my bill plan. Hope I don't have to follow up
on this again.

Nalina
Airtel landline: [protected]

I am using no [protected], and yesterday I want to get the information about my bill waiver on your customer care no [protected], and your assistant talk me very rudely and also dont give me any information about my waiver, so therefore I want to register a complaint against that girl whos pick the customer care no [protected] because of her very rudely behaviour with me.please take an strict action against her for nonsence and unaceptalbe behaviour with a customer.

Hi
I got a msg stating that in 499 recharge u will get a benefit o[censored]nlimited calls and internet for 70 days. With extra 1.25gb for 4g handset and SIM for 28days.. the msg never mentioned that i[censored] don't have 4G SIM u will not b benefited of internet for 70 days and nt the recharge service center said anything...so I recharged it.. and within some 25 days I started getting msgs saying that my internet is going to expire in 3 days.. so I called the customer service he told me to ignore the msg and also said that my validity will b till 15th Aug.. I was fine and again i got t same msg to recharge if i want to continue the internet services.. so again I called the customer service he said the same thing like t previous guy said... i hardly use mobile data coz i have WiFi at home so just to check I switched on the mobile data and the data chagres got deducted from my main balance... again I called the customer care I told him everything and now he says that I don't have 4G SIM that's y I will not b benefited with internet... i was so frustrated but he was cool he even told me if I upgrade the sim then t internet services will resume...
So again I called up CC today wanted to know y t different CC says different things and about t internet... who doesn't get frustrated if one has to call so many times.. she was so impatient and she is not letting me talk she is like blah blah blah.. and suddenly my call got transfered and there I got to talk with supervisor.. he said the same thing that I don't hv 4G SIM and I was like y don't u guys send us the clear msg .. he said msg me T&C likha hua hota hai bus wahi hai.. he also said go to airtel office and talk to them and he disconnected the call. he and the previous girl was so rude .. but one cannot go through what's written inside it... so how m gonna know what's the T&C apply means... I may have misunderstood the msg but I wouldn't have been so frustrated if the first CC guy would have said what they r telling me.now..

Hello,

I was told on Customer Call that, we will receive all HD channels, for infinity pack. Payment done. But still Airtel is not able to provide ALL HD Channel [eg : Sony SAB HD, Comedy Central, Star Gold Select HD. Mind you this is only an example, there are more channels not received, so please don't again ask questions as if you guys not aware what channels].

I have open various ticket to get this issue resolved, even asking not to close the ticket without confirming with me, but still all the tickets are closed related to

this issue. Every time I have to spend about an hour over the call, attached the mobile call duration screenshot.

What I came to know from your OWN department that Airtel has to provide an additional device that will attach to the Dish in order to receive ALL HD channel. Since this is WIP, so this issue exists in at-least West Bengal and Maharashtra.

SO why is Airtel advertisment and Callcenter misleading the customers, taking the payment and not providing the services [attached screenshot from your portal]? Why is there no disclaimer or correct information?

Also your service engineers forcefully ask for the Customer Satisfaction Code that appears on the TV screen and then close the ticket.

When do you expect to provide the FULL service?

Regards
Mayur

Dear service team,

Hi, this is Mr SAKET KUMAR from NEW DELHI having airtel prepaid connection no. 0091-[protected]. I lost my mobile today in BENGALURU, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. kindly contact at ksaket.[protected]@gmail.com
Thanks,

I have made a recharge through my myairtel app after porting of RS 349/ after an SMS came to me o[censored]nlimited calls and 1 GB data/day for 28 days. To my surprise the it has gave me only 1 GB data for the whole 28 days. When I call customer care they made a blunderous statement of it changes for every day and every number and she can not help and she cut the phone.

I have ported my sim from telangana state to westbengal, , , in kalyani municipality nadia westbengal airtel store, , , , my old sim network has no service but my new sim is also showing no service, , , i have went to airtel store for 10 to 20 times they are saying irrelevant answers we cannot do anything there is a system problem plz rectify my problem mobile no [protected]

Dear sir,
There are many problems with mobile signals. We receive very week internet signal or no signal. A new mobile tower is required at my village for good and strong 4g signal. We are facing froblems in chating, browsing, downloading and calling also.
I can arrange land for it. Please reply if possible.

Amit tiwari
Email. [protected]@gmail.com

Rental 499Unlimited call free local+std roaming incoming free par day 100msg 4g handset par 15 Gb nat.. Life time and coll forward coll daiwat Free he 499 ke rental me. this comment your company sele person name is deepak & number this [protected] but found data is 5gb then resovl my problem I send this problem you nodel officer but you don't take nay actions. thanks & regards. guru Nidhi tiwari. (+91)[protected]

Dear sir last 29 days im requesting in your airtel office and your coustomer support but they are all helpless
Aitel no [protected] are no forwaded anh call and sms last 29 days

How is this possible

So please any body can tell me what i shuld be do against airtel company...

What is the responsibilty of airtel company against coustomers... I think airtel is very helpless. Useless company. I want to suggest everyone

This is my personal number and airtel have suspended my services due to somebody had made a complaint of marketing call from my number which was not done. I have written email to airtel attaching my postpaid bill where it clearly shows that the complaint date and time of call made was wrong.
This means anybody can raise a complaint and block any number without taking proper justification from the caller. What about the other customer who will loose their business or the loved ones tries to contact you on your suspended number is case of emergencies and without taking proper justification they just block the number.
This is not fare at all.
Kindly help me to activate my number [protected]
Thanks
Ritesh sahu