Airtel Complaints & Reviews

I have been a cug loyal customer of airtel for almost 5 years now but they have disappointed me with their services and fraudulent charges. They had charged me falsely before as well and when i complained about it they had refunded me with the data which i didn't use.
But the story continues and their replies are also pathetic, i am going to port my cug plan but wanted to show that how airtel is never helpful or willing to solve their customer complaints.
Really disappointing
I had mailed them with a warning of leagal action but still they chose to not take any actions on it instead asked me to wait till the time bill is generated.
I had all my background and net useage tracked which was not event 300mb when airtel started sending me messages that my net is exhausted, when i decided to ask them to show me my data useage they asked me to wait till the next bill cycle and as soon as the cycle ends their accounts department starts calling up for payments.

I recharged for Rs.349 on March 25th for free voice calls and for free 1GB internet per day.
But it seems the pack is not yet activated for this number : [protected].
Please help to check and response back as soon as possible.

I tried to contact airtel customer care. But I am not able to reach them.
Meanwhile please help to provide some valid customer care number and consider this issue as critical.

99/- cut for international roaming without my knowledge. I haven't activated any such plan. I require a refund. Please help me out.
Onita. [protected]@gmail.com
I'm in india and it's not possible for me to connect internationally anywhere.

I would like to know the reason behind this deduction. I have a prepaid account. I have the airtel app too but it's of no use. How can airtel deduct money without any reason. I'm extremely dissatisfied. I need some action fast.

I have been complaining to airtel with regard to mobile signal strength within my office. We are in the heart of chennai and i have approx 10 connections besides airtel braodband. They claim to be the fastest in everything. No one is attending to my issues. My mobile no is [protected]. Previous complaints are still pending and not closed also. Will they take such a long time to rectify this? May be they are fast running behind new suckers like me to claim the slot position no 1. I would like to award them too, fast in running out issues without solving.

Namaskar sir mera airtel mobile number hai [protected] Sir Aaj Mere account se Rs 22 Deduction kar liya gaya hai aur mujhe khabar tak nahi mila humse bina puchhe 22 rupya kaat liya gaya mera aapse sadar niwedan hai ki meri yeh complaint darj kar mujhe mera 22 Rupya refund kar diya jaay Sir hum log garib aadmi hai mera saath Aisa dhoka nahi kiya jaay mera 22 Rupya refund kar diya Jaay sir bus yahi mera aapse request hai

I am yr prepaid customer for the last so many years but pained to inform that recently on my Airtel no [protected] ERO service was activated on 28.3.2017 at 19.52 Hrs. without my confirming the service to activate.and immediately Rs 35/- was deducted from my account. I did not confirm for activation. Such fraud usually being done by airtel . This type of fraud has happened in past too with me. I am now losing confidence in Airtel and I am seriously thinking to port to another service provider. My son who was also a victim of such fraud changed the service provider. This​ is for yr information .

Respected sir / madam
I want to know all the incoming and outgoing calls of my airtel prepaid no.[protected] it's urgent. Would you please send me the details in my email id www.[protected]@gmail.com
It's really very urgent i want to get details of all of my specially incoming calls. Would u send it to me.

I have opted for airtel broadband fibernet connection on 22/03/2017 (wednesday), subsequently i received call from the customer executive enquiring about the address and contact information.I have been informed that your airtel executive will collect the advanced rental amount of Rs. 2100 on 23/03/2017 (Thursday), the same amount has been paid and received the airtel bill aswell. Also i have received a message from AD-AFIBER via my mobile as
"Thanks for your interest in AIRTEL FIBER BROADBAND, please call us for any support. Call[protected]"

My complaint (AIRTEL) and the reference number is 80542254

The executive information has been provided below:
Name: Raja
Mobile number: [protected]
Exec. Code: 45111997
Airtel Receipt CAF NO: TNPC2860
Airtel Receipt Bill NO: 8260

New connection is not received yet and if I enquired AIRTEL customer care, there are saying previous AIRTEL employee has hacked "AIRTEL" network and stole the datas.
I just want to save them from this fraud.

Please take a action on my complain.

Thanks in advance.

Regards,
Sathiyaseelan S
[protected]@gmail.com

I hv bought [protected] pre. No with validity of 2037. During last few mnth i didn't use it. I had lost this sim then i bought dup. Sim but suddenly it stopped working. When i went pre. Office they said that this no. Has been dead. I want to use this. I want use no. With u so plz activate my sim. My alternate no [protected]

Mobile with sim stolen from Mambalam railway station. Cell no [protected]

I have recharged of 345/- (unlimited call to all network and 1GB data per day for 28 days) on 23/03/2017.

But I got a issue while calling as my call was disconnected with a message like "there is no balance please recharge". So i called to airtel customer care and told him the same thing, he replied that this is not unlimited plan there is a limit (1200 minute per week) after that you need to recharge again or wait till next week.

Airtel 4g is not working in my phone. The customer support guys informed me about 2 weeks ago saying this will be fixed within 24 hrs! after that i have called the customer support guys about 100 times already. Now i wanted to escalate it to the supervisor and they just cut the call! Irresponsible!
The airtel website to complain also does not work! Its like they just dont want to listen any complaints. I'm so disappointed with Airtel!

It is to inform you that I recharged my airtel no UP East([protected]) with rs.348 on 29/03/2017 according to which I should get 1gb of data per day for 28 days and unlimited L+std calls for 28 days.But I am unable to call anyone and I do not get benefited of free calls.I got only 1gb of data per day.I complaint earlier at [protected]@in.airtel.com but I didn't got a reply.Complaint reference no.( PR[protected].
Also yesterday(30/03/2017) I recharged my no with rs25 Full TT and I only made one call which cost me rs1.15.When today(31/03/2017) in morning I checked my balance, it was all gone.
I am regretting the choice of opting for airtel.I got all proofs of recharges and their fraudster if needed.

Regards,
Shashank Dubey
Airtel([protected]) UP East

I recharged thru airtle app my phone no.[protected] of rs 345 thru my jackpot offer thru which I should get 1gb net extra then 1 GB thru 345 as more than 200 recharge gives jackpot of 1gb extra data.please add it to my account and inform me also.in airtels app no complaints feature is there and 198 do not have any complaint lodging system n this should be default feature.I'm using Jio sim too but quality of Airtel is number 1 I used Airtel for calling despite of free calls available at Jio sim, I thank Airtel for maintaining its quality n standard, I can rely on Airtel for coming year.best of luck Airtel to retain no.1 position again in this year.

Last saturday 25th March 2017, i went to airtel store for changing the circle from karnataka to kerala, they told i will have to raise request for porting. I raised and they gave a new sim, they asked for 100 Rs/- but airtel gives advertisement that 4g sim is free, when i asked they told i will get the talk time and i also had balance of nearly 150+ in my old sim, i asked about that balance they told number is same so i will get it. Today 31st March 2017, my old sim is deactivated and new sim is active now when i checked balance is only 5 rs/- when i called customer care they told they dont know and i will have to check with the store i bought. services are really poor and they cheat customers like this. I bought the sim from Airtel Store, Civil Lane Road, Padivattom, Ernakulam, Kerala. I need my money back, if you cant do it please dont give fake advertisement and cheat customers.

Hi

I have Recharged for 350 Rupees in Airtel App Still I dint Get My amount, Even I couldn't able to Contact Customer Care, Please Do the needful as soon as Possible,

Tranaction Ref No: IGABBCBUW7

Dear Sir,

Our Relationship No: [protected]
Fixed Line Number : 044 xxxxxx43

We wish to inform you that we do not require the broadband connection anymore which is in the Our Relationship No: [protected], . Hence forth you may disconnect the line with immediate effect.

Reason : shifting of place

Kindly send us your line of confirmation for the closure of broadband connection..

Regards,

Hello,

on airtel website i saw recharge of 349 which offers 1GB 4g data daily. but now i see 500MB data in my data balance. where is rest of my data. are you fooling people just to get recharge money. i checked all terms and conditions and it says 1GB 4g data daily. i have captured screen shots if required for proof. i checked each and every point on airtel website before doing the recharge

where is my rest of data..?

mobile number is [protected]

Hi,

I could see an amount of 99 is deducted as "International roaming" charges for a couple of times, dated 31/03/2017 ... The service provider is AIRTEL. I would like to complain about it and need my money back (an amount of 99) to my current account.

I raised a complaint regarding the same issue earlier and Airtel have reverted the money back ...

But still dont understand why you need to deduct the money and create unnecessary trouble to the customers ...

Thanks,
Rudra Prakash. S,
0091-[protected]

It has always been a pain dealing with Airtel Customer Service. I have a prepaid connection and 2 Internet 4G Routers. Until recently, I bore the brunt of bad service and even worse resolution of issues because I didn't have an option. I have donated a lot of money to Airtel despite their ineptitude. However, my recent experience with Airtel told me that Airtel isn't incompetent as much as it wants to con people of their money. This is the final straw. I am going to make sure I discourage people from signing up for Airtel and also ensure that people switch out.

I travel abroad at least twice a year. In order to ensure I have connectivity at all times I signed up for the INR 4011/- offer from Airtel. (Check the Image below)

Screen Shot[protected] at 09.42.11

I paid the amount and got a confirmation only to be sent a message saying my main account didn't have balance and they needed to charge me a rent so I should recharge some money there. I recharged with INR 500/-. The service didn't work. It didn't work for the entire period of my stay. I recharged for various amount to make it work based Airtel's messages and it didn't work. I had already paid Airtel over INR 5000/- by now. I complained on Twitter. No response. I wrote to customer care. No response. Finally, I wrote to the Nodal Officer at Airtel for Mumbai circle. (Always remember to write to Nodal officers in telecom companies. It's always worked for me.)

The resolution offered to me by the Nodal officer was that they would transfer the INR 5000/- back in to my account. I agreed immediately. However, I realised later that all they did was add INR 5000/- to my Airtel Main Balance account and not refund it to my card account. Here is what the problem is, I recharged for international roaming, a service which Airtel wasn't able to provide me. Now they want me to use the INR 5000/- for a service I did not sign up for!

Moreover, despite writing to the Appellate Authority (supposed to be the highest escalation you can do at a company) the only response I kept getting is that there is no provision to refund money. This is a nice way to extort money from people. Get them to pay for a service you can't deliver. Then tell them that we can't pay you your money back so use some other service of ours. This is wrong on all levels. (Funnily, the person responding from both Nodal office and the Appellate Authority office is the same - Mr. Mohit Goswami. This means the Appellate Authority and Escalation Matrix is a joke at Airtel. I'm sure TRAI would be thrilled to know this if they do care. The Mailbox of Airtel Appellate Authority becomes full routinely. Imagine the number of complaints!)

However, here is where this situation becomes even worse. Tired of this, I decided to Port my number. I sent a SMS on 1900 to PORT out of Airtel to Jio. I get a call from Airtel offering me unlimited calling at INR 149/- for one year to make me stay. As I discovered during that day, Calling in India has become practically free. Every telecom network is offering insanely cheap plans to retain customers. For e.g. at INR 499/- Airtel Postpaid customers get Unlimited calling and Unlimited data. If you're paying a single rupee more than this to Airtel, my suggestion is to get your plan changed or PORT to Jio or any other provider offering a better plan.

In this scenario, Airtel is forcing me to use and pay for a service which is FREE across India including their own network or costs 1.5% of the cost they want me to pay for it. They even refuse to deduct the balance in my account and give me data instead which they are distributing at pittance to stop customers from switching to Jio. Also, if I PORT my number I lose the balance in my account anyway.

If this is not cheating and a malpractice what is?

A lot of people have asked me why I'm raising such a hue and cry for a small amount of INR 5000/-. My response is that INR 5000/- is not a small amount in my eyes. As a CEO of a profitable start-up I know that more than anyone else. Also, this needs to stop. If customers keep donating money to big companies who fleece them without raising a voice it will encourage more Sales heads to encourage such practices so that they can reach their Sales target.

I will try to reach as many people as I can through this platform. Next goal is to reach someone at TRAI but before that make sure this piece reaches IIM Calcutta alumnus and CEO of Airtel Gopal Vittal. I have also filed a complaint with Department of Telecom here.