Airtel Complaints & Reviews

Re: [|bal|ref25007965|] bill not paid in my complaint airtel not working my fixed line connection broadband internet cut, speed slow, and dead in 14 days dear balasubramanian,

Greetings from airtel!

This is in reference to your email informing us about internet services not working on your airtel account number [protected].

I have registered your concern and the reference number is 63856960. Let me assure you that the issue would be resolved by 24 hours.

For further queries, please do email. I will be delighted to assist you.


Best regards,
Abhilash p
Service specialist
Airtel

Airtel connection fixed line broadband not properly working in 25/12/2015 to 08/01/2016 at 14 days.Your airtel engineer comes to my office 29/12/2015 replace the modem and take old modem and collect rs/ 2000 money. The original complaint is cable falt. Some places wire damage it looks like something is indeed wrong with your connection. Your engineer cheating the customer and wrong way to misuse airtel name and collect the money. I call your engineer no response me. My business contacts and online network sources blocked in 11 days and my business is a heavy loss.And something waist wrong of pay. So we can work with you to resolve this issue. Or i go to the police and file the criminal case and register the india consumer complaint. My airtel customer complaint references no[protected]/01/2016 and[protected]/01/2016my 25/12/2015 old complaint
My airtel broadband id[protected]_tn-high speed monthly plan -100gb - 8mbps speed. The two days 25/12/2015 to26/12/2015 below 4mpbs slow speed in my net connection. So my business contacts and online works heavy loss and my online transactions stopped and my money network sources blocked.My income of payments locked. My business is a heavy loss of pay. Take quick action my speed ingress and my high-speed monthly current plan and i wand-100gb -16mbps speed.I continue airtel network what i do?
With reg-
Balasubramanian m p

Sir i have successfully recharge accidentally on my old airtel sim no [protected] for INR.249.however, the above said sim shows registration fail on my mobile. can you pls kindly reimburse the said amount on my new airtel sim [protected].
Thanks

I wish to make the following update to my initial complaint:
My blackberry services was finally restored on the 27th December, 2015: 11days after renewal of my bis! The least I expected of the network was to have my 30days access start counting from that date. Yet I received notification that it will expire on 16th January, 2016. I therefore called the airtel customercare in Nigeria on the 13th January 2016 and on insistence, got connected to one of the supervisors name Benedicta. Our conversation was cut short by network but we completed discussions when she called back with this line +[protected]. Painfully, since that day I have not been able to access data services. Only calls and sms services work on my line till date. After 16th January, when my I received network 'deactivated' message, I have severally renewed bis and data services for one day (cautious about subscribing for more than one day at a time because i want to see if the services are up and running!) and never succeeded in accessing data services via my line on any device (blackberry, android phone, modem).
I have severally called customer care here in Nigeria and the problem still persisted till today. I was first told by an agent today that i could not browse because my line has no active data even though my line showed 80MB when I checked. I was surprised to learn today from the last customer care agent that I could not browse because my line has been barred from data services!
Why was I barred from data services because I complained? Why does the network collect my money for subscription from my line when she had barred the line from access to data services?
I need answers, please, and need them fast!
Dr Yerumoh

Actually whenever i call airtel customer care they cut the call in between, upto 3 4 times it had been done with me and they give wrong information. I did the online recharge of 3g net and i got the validity of 15 days instead of 30 days and i filed a complain they accepted that and said your money would be refunded in 10 days now they are saying it is not in your record its not valid transaction, its very disgraceful i m gonna change it as soon as possible

This is to reference to our complaint no 63768900 dated 19 th january 2016 against our telephone [protected] is comletely dead from last 5days .in spite of our repeted calls to your company at phone 44444121nobody has taken any further action . the above telephone no [protected] is in our company for more than 8 years.today it has come to our knowledge that our telephone no 41222650 has been given as new connection to prince cosmetics p.s.lane chickpet bangalore-53.and our phone is till dead.regarding this matter new complaint has been regestered and complaint no is 63911372.kindly refer in this matter.

Hi, I am Suresh.A from Pune. Yesterday i had noticed one of my airtel prepaid sim was missed. So please block the Sim card immediately.

Airtel number-[protected].

If any clarification pl call - [protected]

I have paid my bills submitted all the documents 20 days ago but still my request of national MNP is not processed and I had also mail the case to their appellate then also no such solution to my problem.

When I was on line suddenly video club advertising coming on my mobile by mistake touch video club. Deduct 99 rupees in my account. Pl refund my money immediately thank you pl response

We villagers of kamata, borigumma block of koraput district face 3g network problem from 10 days. Airtel is now start its 3g service in odisha and also in our area from Dec 2015 But unfortunately from 11 jan 2016 we are faceing 3g network problem. It is totaly not working now. We have also network problem. More then 50, 000 people use airtel sim ang Internet users rapidly increase here. But airtel failed to give better service here. So plz solve problem immediately.

Dear Sir,

I have lost my mobile along with the Airtel sim card. Please block the out going & incoming calls from the below mentioned number so that it cannot be used by unknown person. Please do this as soon as possible.

Number: [protected]

Thank You,

Dear,
Sir/Madam, My prepaid mobile no is [protected], I need incoming call details from
Dec"15 to Jan"16, please send me on [protected]@yahoo.com.

Regards
Sulata Debnath

Dear,
Sir my prepaid mobile no [protected], please send me incoming call details from Nov"15 to Jan'16.

Regards
Sulata Debnath

Dear Concern

I got a call form airtel by requesting the port the no to airtel, also describe the plan.i selected a plan of 399 monthly rental.(600 local/std min, 1 gb 3G data after that 2G unlimited, 300 msg).but your guys informed me to delay of process
because bill of last month about to generate.after 15 days i got the msg for
porting. I changed the sim .when i called a no automatically it goes to
verification department. i told them the correct information.as i submitted the document.but he told me that its not correct information because airtel is running franchise.they are providing the wrong information. this thing i went to know when i went to airtel store situated at sector 31 market gurgaon (122001) .as per the store manger told me:-"we have not called you for port the no.Our franchise are did so.he also told me that we can not provide the same plan as they guys told you.its the legacy plan" .due to this my no is not working from last friday(15/01/2016).and this no. is registers every where even in banks transaction also .so that i can not close this sim at any cost.even i yours guys told me i can not go back to vodafone back.from last Friday I am visiting your airtel company outlet sector 31 market gurgaon(122001) continuously .but i did not get any solution.

My prepaid connection was disconnected with wrong reason and causing me inconvenience. When I received the msg saying that they are going to disconnect my number because non usage in last 90 days, I sent email with details. I received reply immediately saying that they verifyed the usage and ignore the msg and balance Rs.1 only and recharge. When we try to recharge they said it is disconnected. I sent email again and received reply saying that it is disconnected and the can't do any thing. Now I am in USA and helpless to do anything. Why should I suffer for their mistake? This number connects me to all my bank accounts and to all my family and friends in India.My email [protected]@yahoo.comDear Customer,

This is in reference to your email inquiring about your airtel mobile number [protected].

We would like to inform you that, currently your number is active under airtel prepaid connection.

We would also like to inform you that, we have verified and found usage in last 90 days. Hence, we request you to ignore the message you have received.

We have verified and found current available balance in your main account is Rs. 1/-. For international roaming service to be active, we request you maintain a minimum balance of Rs. 99/- for each month in use.

International Roaming Service is a default service active for all Prepaid subscribers. Monthly rental of Rs. 99/- for 30 days is applicable and would be deducted from your balance once you latch on to the international roaming network.

Since your balance is low, I request you to recharge your number through airtel web to avail exclusive offers http://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

International roaming charges would be applicable as per the tie-up network/network latched onto. For details on tariff, visit http://www.airtel.in/mobile/prepaid/roaming/international

While in roaming, you can latch on to the coverage either by selecting Automatic Roaming or Manual Roaming. In case, you are unable to latch on to the tie-up network automatically, please select the network manually.

1. Select phone settings menu on the handset

2. Select Network selection option

3. Select Manual or Automatic option

Your phone display will either show the operator's name or the operator's code number.

In case of Manual Roaming, the network searches for the available operators in that area and then latches on to the strongest network available.

You may select the network as per our tie up operator listed on our website.

Please note:

1. Manual Roaming should be used when you do not latch to the network automatically.

2. You can only login with the service operators with whom airtel has tie-ups.

3. Login to www.airtel.in to know more about the tie-up networks and international roaming packs

4. *123# would not work while in international roaming.

Visit www.airtel.in/myaccount to check your balance or recharge account.

We would also like to inform you that, services to your SIM would be discontinued if there is no usage found on your airtel mobile number for 90 days. Usage could be with respect to an outgoing call/SMS/data usage. Beyond the 90 days period, in case of no usage seen, charges of Rs 20 per month would be deducted from your main account balance towards service extension. In case of insufficient balance, your number would permanently disconnected.

Thank you for choosing airtel.


Best Regards,
Vidya Sagar
Service Specialist
airtel


"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc:
Sent: 20/01/2016 10:56:29 PM
Subject: Prepaid number [protected]

Dear sir,
I received a msg on my mobile saying that the phone was not used last 150 days
so we r disconnecting it to day. I am trying to reach ur customer service but
could not . I am in USA and sent msgs and receiving as well. How come u say
that I am not used my mobile. Plz do needful.
I[censored] check my number I sent a msg on 24.12.2015 and being charged later I try
to send msg it saying msg sending failed. Let me know the telephone number to
reach you because I tried many times [protected]. I got only automated msg only.
Yours sincerely,
Vijayalakshmi


Sent from my iPhone

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I had to convert my airtel postpaid to prepaid. For that, I visited to Airtel Relationship center at Vimannagar Pune. One of the sitting representative told me that Conversion process is halted for next 10 days and will be continued after 10 days, because of some issue...
I asked him about issue, he told me, some of customers did not convert to prepaid successfully. So Airtel is working on it...

Then, I asked him again.. "Are you sure, It will take next 10 days ?", He replied, "He is not sure"... I was doubtful on his talk.. So After half an hour, I visited to Airtel relationship center at CAMP and he did my work...

But, I wasted my 2 hrs behind this...because of Vimannagar office representative.. I request to Airtel to take serious action against them... Otherwise nobody will trust on you...


I experienced same previously also for converting prepaid to postpaid at Ramtekadi office...

Hi Team,

I am using [protected] Contact number last time at approx 11 PM on 21-Jan-2016 i have recharged with 100 rupees and got 100 Rupees ftt and today morning i show that amount was deducted by Airtel.
i had spoken with customer care representative but they are telling that the was amount was deducted for internet use but that time i had 24 Mb internet and i used in whole night only 20 mb and right now me also have 11.35 MB data because i got 10 MB data as night cash-back.
it was a fraud i want the refund of my amount.
please go through the mail and solve the concern ASAP.

BR//
Rakesh Kumar

Dear sir
I am prabhudas bhukya my phone no is [protected]
Iam any service actived in my phone so pls return my amount
2 time call customer service they not reply correclty
Ref. No[protected].[protected]

I have recharged through the app for the amount of rs 100 two times but it was not successful for that reason I contacted to the customercar but they are irresponsible...

Hi
My name is Lovelesh Gautam mobile number [protected] as according to my bill plan i have 1024MB Data and my daily consumption is 35MB but in the middle of month Airtel shows i have consumed 100% data i have facing this from last 8 months and i will show all the screen shots to Airtel they will waveoff each month but problem not solved yet.

I visited India on 1 January 2016 and arrived at village called sabhra. I bought a prepaid card number on 3rd Jan to communicate but unfortunately the connect was only provided on 10 Jan because I understand that air tell agent who collects the document did not come to the village to collect till 9 Jan 2016.
I thought the airtel service was the best with many towers all over the country to provide the best communication means in India but I was to have thought that. Now I can strongly say that the service by the air tell ground is Zero and below standard.
If you need more information to investigate the matter you may call me on my hand phone +[protected]. I also intent to refer the matter to ministry of telecommunication to further investigate the matter to show that many Indian has to suffer at the hand of the service provided who are inefficient and taking matter into their own hand thinking that majority of the Indian nationals are uneducated and does not know where to lodge their complaints to get good service from the service providers.
Fr Karnail