| Address: Karur, Tamil Nadu, 639002 |
| Website: airtel |
I got a new connection from airtel on 12.12.15.My number is [protected].I recharged with rs.300 & i also recharged with a data pack for Rs.100 on the same day.
I again recharged with Rs.100 on 14.12.15.As on 14.12.15 morning, my accountbalance was Rs.384 in main account.I used internet, my entire data was
used up & without any notice my entire balance of Rs.384 was detected for the internet usage.I contacted the customer care. They asked me to sms STOP
to 1925, i did so & received the deactivation confirmation message.(see the jpeg image).
Again i recharged with a new data pack.After exhaustion of my data pack, this time also(21.12.15),
Rs.40 was detected from my main balance even after the deactivation confirmation message.Again i ve sent STOP sms to 1925 & now also i got the deactivation confirmation message.
Let me have the following clarifications-
1.whats the role of 1925 here.Even after confirmation message, my main balance
got deducted.why?
2.According to TRAI, when a data pack was taken up by the customer, no amount
should be deducted from the main balance without customers explict consent.
Also alert sms should be sent in steps.But no such alerts were givenup for me &
the entire main balance amount of Rs.384 & rs.40 was looted by the company
without my knowledge.I kindly request you to take necessary action to get my
money back in my main account.
Contact person -Prabakaran, [protected]
[protected]@gmail.com
Yours,
D.Priya
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 27 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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