Airtel Complaints & Reviews

Sir / Madam, Date of incident: Jan 3 2016 Today I have been charged extra for my call rate for my no [protected] (Kerala). I had earlier recharged Rs.46 for my call rate for 35 p/s. But this morning (around 10 am) I have been charged Rs. 2.50 for a 4 min call which should have costed me instead Rs 1.40. And calls after that. I had reported this problem to a Airtel CC personnel, but he hung up on me. I request a refund for the loss incurred. Thanks & Regards, Jasdeep

I got a new Airtel prepaid sim on 31 Dec 2015 the dealer said it will take a day and the sim will be activated. But now even after 4 days i have tried putting sim in my mobile and it still does not have any network. I am having a lot of trouble because i don't currently have a sim and i Needed it ASAP i got it from a dealer of Peer Gate road bhopal i gave him 65rs/- a cloured photo and a photocopy of my adhaar card. Please resolve the issue asap

Dear sir I am using your airtel post paid network my name is Rahul I was complaints 31st dec 2015 1:33pm but wait for call they are telling for 8 days kindly help me above airtel officer...

I have broad band connection of airtel from last 3 years. earlier i was paying 999 for 30 GB of data, now some other operator in my location offered a better plan so i asked Airtel to tell disconnect procedure . their support team called me up and offered a RS 799 plan with 45 GB of data and asked me to activate from next billing cycle (26 to 27 Jan 2016). Now when new cycle has been started, my smart byte is showing only 5GB data not 45 GB. when i contacted customer care they are saying that beck-end team has Done it so we don't have any idea and back-end team is not providing any solution . i tried to reach "nodal.[protected]@in.airtel.com", "[protected]@in.airtel.com" but no getting any single solution . front end support team is throwing the ball to back- end team and Back-end team is not providing any solution . i have exchanged more than 30 mail with airtel from last 10 days, but not able to get it resolved. my open ticket no are :63222446 and LB[protected]

Sir on 13th dec 2015, i have placed the request to shift my phone to another address. old address - plot no A184 street 31, smriti nagar, bhilai-490020 new address- plot no 306 street 2, smriti nagar, bhilai-490020 Its a shameful thing that without doing anything, they send an mail to me that your phone has been shifted to new address. after giving the request for shifting, i have not received any phone call from their side, and nothing has been done so far. regarding phone no [protected] and the Reference no. 62556022. whenever i call 121 customer care they make one bahana after another but nothing has been done so far aditya singh contact no [protected], [protected]

I have DTH account for tv with airtel.before going abroad I requested them to put my connection in safe custody so that my monthly subscription will be saved.they did not agree as I have paid 12 months subscription in advance and they used money without providing service.now subscription period is over and I requested them to put in safe custody for 3 months as my money is still there.they agreed but now they are not responding to my email.last year there was no balance and I went abroad and they did not charge me anything.if you have balance with them then they will take advantage of grabing your money.bsnl is putting telephone in safe custody by charging 50 rs per month.but they do not agree.

I was using Airtel 3G data services for my iPad. The mobile data card number is [protected]. On 21st Oct, I requested for termination of the connection. On 24th Oct 2015, the service was stopped and on 26th Oct 2015, the connection was terminated. This has been confirmed by Airtel over email. Yet, they have sent me an invoice for the month of Nov 2015 and Dec 2015. I have exchanged multiple emails but to no conclusion. Requesting help, how should I take this discussion forward and what is the forum where i can take my concerns. I will not be paying for services that i have not taken. Regards Randeep Singh +91 [protected]

My name is Rohit Yadav and im a vodafone customer. i placed a request for porting to airtel. This was done through an agent from whom i got a message([protected]) which said contact on [protected] and speak to sameer. I got this message many times in the last 2 months and this time i called them. They said they will send an executive to my house for the documents. I gave them my documents and the process started. I kept getting many calls for porting even though i have already placed a request. Its clear these peole randomly call just anyone. then after few days i got a message that my request has been cancelled as i havnt paid my bill which i had already paid and now they said they will have to repeat the whole process. So again they started everything. Now on 30th dec night my vodafone number was shut down and airtel number wasnt activated. and today its 2nd jan and my both numbers are not working. Iv been calling airtel everyday and they just say give us 24 hours of time and the issue will be resolved but nothing is being done. I spoke to their mangaer and he told me 24 hours but now its been 72 hours and nothing has been done. I just spoke to jatinder sharma, who is a senior team leader and he said that my application had one thing pending and thats why my number isnt working whereas the manger said everything is fine and it will start soon. This is a height of harassment. IM not able to use my phone because of them and cant contact anyone and no one can contact me as my number isnt working for the last 4 days.

I had taken the broadband plan about 7 years ago or more plan kk_turbo 1299 unlimited plan with no FUP, , the same was upgraded for 2mbps price of the plan also changed for Rs1549 plus taxes..and was running for about 3-4 years and suddenly on 24th of dec 2015 the speed changed to 512 kpbs and a Cap of 25gb has been put without my contact, , which was not there previously, , had complained the same on 25th dec and the complaint number is 62993314, , there is no response fro the backend team not a single person from air tel has been contacted me or when i call the customer care they always say i will be contacted by back end accounts dept, , so I request the plan to be put back as before.. Name Arasu kumar.k, , user id tblr019416_kk, , ph no:[protected] Arasu Kumar.k

Hi team,

I have tried all available resource to escalate this matter however there is still no update. You can refer to various email sent to airtel and response received.

I was shocked when i recvd message from airtel customer support that stating network coverage is fine. I am pretty much sure that team who is sending these messages is not educated at all.


• net

•
• 10/19/15 at 1:06 pm
To
• [protected]@yahoo.Co.In
Message body
Dear mr. Kumar,

This is with reference to your e-mail dated 6th october 2015; regarding network coverage problem on airtel number [protected]. We apologize for the inconvenience that you have been facing due to network issue in t-318 g baljeet nagar, delhi-110008. We understand how upsetting this must be and we appreciate your patience in this matter.

You have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your vicinity once the site is installed, network strength will improve considerably.

If you have any further queries/concerns, please contact us at [protected]@airtel.com

We will make every effort to revert with a resolution as soon as possible.

Regards
Manmohan singh
Customer services
Bharti airtel limited


• net

•
• 12/16/15 at 1:23 pm
To
• [protected]@yahoo.Co.In
Message body
Dear sir,

This is with reference to your communication dated 16th december 2015, wherein; you complained regarding weak network coverage on airtel mobile number [protected].

As per your telephonic conversation with undersigned on 16th december 2015, this is to apprise you that we are in process to resolve the highlighted concern and will update you on the progress for the same, latest by 21st december 2015.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Seema
Customer services
Bharti airtel limited

From: ashish
Date: 16 december 2015 12:51:49 am ist
To: "sunil. [protected]@bharti.com", "appellate. [protected]@in. Airtel.com", "[protected]@bharti.In", "compliance. [protected]@bharti.In", "corporate. [protected]@bharti.In", "[protected]@bharti.com", "nodalofficer. [protected]@in. Airtel.com", "gopal. [protected]@in. Airtel.com", "ceo. [protected]@bharti.com"
Subject: re: regarding airtel mobile number [protected]

Hi team,

Its been more than 2 months there is no progress on compliant. I will be waiting till december and in case matter is still not resolved.

I will make sure i will share all email trails with media, trai and my solicitor to proceed further with inconvenience issue faced bcoz of network reception, charges claimed by airtel and many more issues.

This will be my last email.
Sent from my iphone


To
Sunil. [protected]@bharti.com appellate. [protected]@in. Airtel.com [protected]@bharti.In compliance. [protected]@bharti.In corporate. [protected]@bharti.In and 4 more...
Message body
Hi team,

I hope you are aware of current situation as your technical engg has visited my location and he is aware of worse network situation.

Plz share further update

Sent from my iphone

On dec 16, 2015, at 12:51 am, ashish [protected]@yahoo.Co.In wrote:


Hi team,

Its been more than 2 months there is no progress on compliant. I will be waiting till december and in case matter is still not resolved.

I will make sure i will share all email trails with media, trai and my solicitor to proceed further with inconvenience issue faced bcoz of network reception, charges claimed by airtel and many more issues.

This will be my last email.
Sent from my iphone

On oct 6, 2015, at 11:05 pm, ashish kumar [protected]@yahoo.Co.In wrote:

Hi team,

I have contacted airtel support services on number of occasions and there is no response. Today i recvd reply from airtel ([protected]) and person i spoke with informed me over the call that he is aware of issue and will be sending details to his senior manager to immediate attention and after few minutes. I receive text message stating times network connectivity is working fine for that moment. I was laughing as i was in my office noida and there are network repeater and signal enhancer installed. Its really funny and i am sure these people are not at all educated to understand level of issue. I had a word with ritika few days back and she told me that she will reply within 2 working days and still there is no update and number she provided is out of service.

Plz look in this issue on priority. — forwarded message — from: net [protected]@airtel.com
To: "[protected]@yahoo.Co.In" [protected]@yahoo.Co.In
Sent: tuesday, 28 july 2015 12:11 pm
Subject: regarding airtel mobile number [protected]

Dear mr. Kumar,

This is with reference to your complaint to dot with the reference number darpg/e/2015/08713 dated 11th july 2015, wherein; you complained regarding network issue for your airtel mobile number [protected].

You have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and the same will be done with-in 90 days. Once the site is installed, network strength will improve considerably.

In case there is any suitable place for site installation, in or around your premises, we request you to provide us with the necessary details.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Tarun arora
Customer services
Bharti airtel limited

Complaint related to the Airtel officials of showroom at Hazratganj (Halwasia) Lucknow, U.P. I am a govt. servant. I went to your showroom on 02/01/2016 and requested for a prepaid net connection. Mr. Atul was busy on mobile and paid very little attention to me. Any how I requested him to help. He asked to submit ID and address proof. Me, a govt servant, residing in a govt. house allotted to me. I submitted the letter of allotment dully attested copy. He (Mr. Atul) went up-stair and came back. He told me that this address proof will not work. The reason, he told that the person sitting above (Mr. Aauesh) has refused. I requested to have a discussion with the person concerned. Mr Atul told that he (Mr. Aauesh) does not deal with the public. This rough and rigid behaviour, which is not expected, compelled me to come back without getting a connection of Airtel. Pl take necessary action and inform me too. My mobile number is [protected]

Applied for Airtel broadband connection twice. 1) Account no. [protected] Date:18th Nov 2015 Agent Name: Pankaj.. Took my documents Twice and fees once. 2) Account No.: [protected] Date 16th Dec 2015. Agent Name Pushpendra took my documents but i have not deposited fees this time I lodged complaint (No.[protected] against my first application and got to know that the DP in my area is full so connection can not be made. The second agent told that a new DP has been installed so connection will be done this time. Though the amount is refunded but still i am worried about my documents. I have submitted my driving licence, Voter ID and one photograph each time

I have obtained a SIM form Airtel on 2009. When obtaining the SIM i given my driving license as my proof. Myself and my family using it for about 7 years continuously. Meanwhile whenever i called customer care for the verification they used to check my ID, DOB and address. Recently we wished to change to nano sim and approached a AIrtel customer care office they said the SIM is under someone else name and address also different. We couldn't understand this that how a existing customer number details can changed with out their knowledge. This is sensitive issue. I wrote to their customer care and higher officials still no solutions. They keep sending their pre format emails as replies. I want airtel to produce my proof which i submitted during my SIM obtaining and explaining for this proof change

From 9th December 2015 my broadband and landline was not working properly and I had made around 20 complaints and nobody ever turned up. They have not worked out on my problem yet. My landline[protected] Fraud airtel is dragging me and they are not even taking down my termination request . These cheater has to punished

Since three weeks my broadband data is being stolen. have contacted airtel they made a few suggestions to add mac address of all items connected to wi-fi and change the password. i did all of that and still my data is being sabotaged. i do not know if it is a system wide issue with airtel. have been a long time customer of airtel. seems to me they are not really keen on resolving this issue.

My telephone no is[protected] i have applied reconnection on 11.11.2015 and after that reconnected broad band only and voice not connected with in a week broad-band is not working ihave made so many complaint now the voice is working.broad band is not working for the past 20 days.Line man came and said line is ok only configuredafter that another engineer came and sit in my house and configured and said it is line problem that should be corrected, This is the working method of your presonals due to this i have not getting broad band connection which affect my on-line trading. with this condition kindly arranged to take immediate action to resolve my problem With kind regards P.Muthuswamy NO 9 8THstreet nehrunagar west civil aerodrome post coimbatore 641014 Cell no [protected]

With reference to Mob. No. [protected] which was issued as per my chosen, last 7 days for new post paid connection from Delhi Gate Air Office, Udaipur. I have contacted to Mr. Jitendra & Moh. Hanif representative. After submission of all required documents till today I have not received network on the above Mob. No. SIM. Response of Airtel officials at Udaipur is not appreciated. An early action is requested please.

TINYTV services on 30/[protected] &SUPERMODLES CLUB services on 1-1-2016 activeted without request. and debited Rs35 and Rs49 respectvely.pl credit Rs84 .thanks

I am suffering from problem of message block since one month. I contacted to customer care centr of airtel but all waist of time.I also made complain on line, complain no. is PR[protected] BUT NO ACTION.

Respected Sir i need my call log(incoming, outgoing calls with date, time and call duration) for the months of july and august of 2013.it is very important and urgent(legal issues).please send the above requested details to the email: [protected]@gmail.com hoping you would consider my request and oblige yours sincerely R Satyanarayana Advocate