Airtel Complaints & Reviews

I take connection of postpaid 3g internet in jan 2015 Many times i have raised complain regarding that i am unable to use 3g internet service. After all customer service miss guide and not give proper response. Even they didnt send bill so i was stop payment. When i deposite payment my airtel services was stopped by company. So i raised complain but there was no resolution complain No is 61426656. All over my issue is that they did not provide service but they are sending bill every month. I have totally mentally disturb with airtel services

-------- Forwarded message[protected] From: Ramakrishnan T A Date: Thu, Mar 26, 2015 at 4:54 PM Subject: Re: Your airtel Bill for Number: [protected], Bill Date: 06-Mar-2015 To: [protected]@in.airtel.com I may inform that I do not want to continue the broad band internet connection . I have already informed the the same to your office No [protected] . Today also I have requested . Hence please disconnect the service today itself. I have already paid the March bill also. Please refund securty deposit amt TA Ramakrishnan relationship No [protected] On Sun, Mar 8, 2015 at 7:30 AM, wrote: This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. ---Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 08/05/2015 09:42:18 PM Subject: Re: Re: [|BAL|Ref14923227|] I was in Cochin and I retired from my service on 28.2.15. I was staying in rented house and as I have retired from my job, I have to vacate the house and accordingly on 26.3.2015 as detailed in the email; [see in the trailing mail itself ] I have contacted your Office/ customer care, on several times and spoken and conveyed the matter to the customer executives during feb 2015 & March 2015 and also I have sent email on 26.3.2015 to your bill desk from where I received the mail. The Mob No I have surrendered to the office. I have not availed land phone also. you may study / verify my email dt 26.3.15 for further details. I once again inform you that do not try to cheat the customers by demanding amount for the unused / unrelated period. April & May 2015 and not to create untoward incidents. . On Fri, May 8, 2015 at 4:50 PM, wrote: Dear Customer, Greetings from Airtel! Thank you for writing to airtel. I am unable to process your request since neither your airtel mobile number nor airtel landline number along with the STD Code is mentioned in your email. Please respond with your ten digit airtel mobile number, land line number or DSL id and I would be delighted to assist you. [protected]Original Message[protected] From :'[protected]@gmail.com' To :'[protected]@in.airtel.com' CC:' 'Subject :'Re: [|BAL|Ref14923227|]' Referring to your trailing mail, I have already informed your office about my shifting on 26.3.15 itself vide my email to [protected]@in.airtel.co and tele contact to [protected] and HENCE NOT USING THE FACILITY. I HAVE ALSO ASKED YOUR OFFICE THAT WHETHER MY CONNECTION CAN BE TRANSFERRED & CONTINUED IN TRICHUR. BUT I HAVE BEEN INFORMED BY YOUR OFFICE THAT THERE IS NO AIR TEL BROAD BAND SERVICE AT TRICHUR AND HENCE NOT POSSIBLE TO TRANSFER. I HAVE TAKEN BSNL CONNECTION AT TRICHUR AND FROM APRIL ONWARDS I AM USING THE SAME AT TRICHUR. AS SUCH THERE IS NO QUESTION OF PAYMENT OF THE Rs. 1556.20/- AS I WAS NOT IN ERNAKULAM AND HAVE NOT USED THE SERVICE ALSO. YOU HAVE TO REFUND ME THE SECURITY DEPOSIT URGENTLY. THIS I AM FORWARDING TO YOUR CHENNAI OFFICE AND TO CONSUMER FORUM. RAMAKRISHNAN On Fri, May 8, 2015 at 11:28 AM, wrote: Dear Ramakrishnan, Greetings from airtel! This is with reference to your email requesting to stop services on your airtel fixed line number [protected]. I tried reaching you at your mobile number [protected] and landline number [protected] to verify regarding cancellation. As verified in our records we have not in receipt of any request towards cancellation to [protected]@in.airtel.com. Hence, the connection in active status. However, I registered your request for cancellation. Your Reference number is 55593432. Please quote this in any future communication. Your request will be completed by 7 days. Rental will be seized from 08-MAY-2015. Incoming and outgoing calls will be barred within 7 days of placing the request. Your current amount due for bill dated[protected] is Rs. 1556.20/-. You can make the payment through any of the convenient modes of payment. Further, the final bill for the current bill cycle will be generated on[protected]. Rental applicable will be calculated on prorate basis. We hope to have you as our customer soon again. Best Regards, Ambika V Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airt This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Ramakrishnan T A May 9 (1 day ago) to 121 Hey Mr.Mahesh, I am not supposed to pay the amount demanded by you repeatedly for the unused period. Ramakrishnan T A May 9 (1 day ago) to 121 please expedite refund of the security deposit to me . all the tele companies including BSNL are returning the security deposit at the time of surrendering and why not itr is applicable to your AIRRR TELL? If you are not returning the amount I will fight & go to the maximum consumer protection level till I receives. let us see amakrishnan T A May 9 (1 day ago) to 121 No question of payment of Rs.1556 unused amount. you have to refund me the deposit amount. Ramakrishnan T A May 9 (1 day ago) to 121 Mr Pratap. You have agreed & admittted the delay in cancellation and noted your remarks in your mail as below: I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. How you can demand payment for the delay caused from your end from customers. Is it justifiable. Pl note that I can not pay the amount for fault of your staff. If you are still demanding, I may give the details to media / news paper agency about the harassment to the customers. [protected]@in.airtel.com May 9 (1 day ago) to me Dear Ramakrishnan, Greetings from airtel! This is in reference to your email inquiring about the bill plans for your airtel fixedline number [protected]. We would like to inform you that, as checked in our records we are not in receipt of request regarding cancellation of services before 08-MAY-2015 for the above mentioned airtel fixedline number. Hence, we are unable to provide the billing adjustment. Further, your request for cancellation of your airtel fixed line service is already registered with the reference number 55593432. Your request will be actioned by 7 days. Request you to note that rental will be seized from the date of registering your request i.e 08-MAY-2015. Incoming and outgoing calls would be barred within 7 days of placing the request. Further, the final bill for the current bill cycle will be generated on[protected] and will include the rental on a prorate basis along with usage charges. There is an amount of Rs. 1556.20/- due on your account for the bills dated[protected] and[protected]. For further queries, please do email. Best Regards, Balakrishna B Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 09/05/2015 09:26:23 AM Subject: Re: [|BAL|Ref14998457|] Hey Mr.Mahesh, I am not supposed to pay the amount demanded by you repeatedly for the unused period. On Fri, May 8, 2015 at 10:22 PM, wrote: Dear Ramakrishnan, Greetings from airtel! This is in reference to your email requesting us to terminate the services and billing related on your airtel fixedline number [protected]. Your request for cancellation of your airtel fixed line service is already registered with the reference number 55613060. Your request will be actioned by 07 days from the date of request registered. Request you to note that rental will be seized from the date of registering your request i.e[protected]. Incoming and outgoing calls would be barred within 7 days of placing the request. Further, the final bill for the current bill cycle will be generated on [protected] and will include the rental on a prorate basis along with usage charges. There is an amount of Rs. 1556.20/-due on your account for the bill dated [protected]. Further, regarding billing we have registered your request and the reference number is 55613060. Let me assure you that the issue would be resolved by 08:00 on[protected]. Thank you for choosing airtel. Best Regards, Mahesh R Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 08/05/2015 09:42:18 PM Subject: Re: Re: [|BAL|Ref14923227|] I was in Cochin and I retired from my service on 28.2.15. I was staying in rented house and as I have retired from my job, I have to vacate the house and accordingly on 26.3.2015 as detailed in the email; [see in the trailing mail itself ] I have contacted your Office/ customer care, on several times and spoken and conveyed the matter to the customer executives during feb 2015 & March 2015 and also I have sent email on 26.3.2015 to your bill desk from where I received the mail. The Mob No I have surrendered to the office. I have not availed land phone also. you may study / verify my email dt 26.3.15 for further details. I once again inform you that do not try to cheat the customers by demanding amount for the unused / unrelated period. April & May 2015 and not to create untoward incidents. . On Fri, May 8, 2015 at 4:50 PM, wrote: Dear Customer, Greetings from Airtel! Thank you for writing to airtel. I am unable to process your request since neither your airtel mobile number nor airtel landline number along with the STD Code is mentioned in your email. Please respond with your ten digit airtel mobile number, land line number or DSL id and I would be delighted to assist you. [protected]Original Message[protected] From :'[protected]@gmail.com' To :'[protected]@in.airtel.com' CC:' 'Subject :'Re: [|BAL|Ref14923227|]' Referring to your trailing mail, I have already informed your office about my shifting on 26.3.15 itself vide my email to [protected]@in.airtel.co and tele contact to [protected] and HENCE NOT USING THE FACILITY. I HAVE ALSO ASKED YOUR OFFICE THAT WHETHER MY CONNECTION CAN BE TRANSFERRED & CONTINUED IN TRICHUR. BUT I HAVE BEEN INFORMED BY This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Ramakrishnan T A May 9 (1 day ago) to 121 Hey Mr. why you are bluffing and telling utter lie. You can very well see the email I have sent to the billing department and requesting to cancel the services on 26.3.2015. Before that I have informed you that I have talked to your customer care executives also to terminate the service and the same was noted as informed over phone also and over & above to confirm the same I have send / reminded by sending mail on 26.3.15 . As such your contention that you are not in receipt of request regarding cancellation of services before 08-MAY-2015 for the above mentioned airtel fixedline number is baseless remark . you are advised to refund me the security deposit immediately. Ramakrishnan T A May 9 (1 day ago) to 121 Any customer makes any requests / representation to any of your department, it is the responsibility of your people to share with/ or inform the concerned department bymutual co-ordination. It is purely your internal maTTER for which customers can not be blamed. I know very well that so many people / friends have the opinion about the very poor cheating service of AIR TEL earlier they have experienced in the case of post paid mobile service also. Innocent people will fall in your trap . This is not the way to make profit Mr. Ramakrishnan T A May 9 (1 day ago) to 121 I am expected to respond and reply to the mail from where I have received / originated. In this case I have received the bill due mail; from [protected]@in.airtel.com and hence I have replied and informed to them clearly on 26.3.2015. I am not supposed to bother about Balakrishna OR Mahesh or any other guys. Ramakrishnan T A 4:31 PM (51 minutes ago) to ebill, appellate.sout., 121 REMINDER! REMINDER ! REMINDER ? URGENT DESPITE OF MY REPEATED REQUESTS BY MAIL AND CALL, I AM YET TO RECEIVE THE SECURITY DEPOSIT BACK FROM YOUR END. As per your terms & conditions mentioned in the bill under Head - " OTHER INFORMATION " which reads as follows:: In case of permanent disconnection, security deposit amount will be refunded within 60 days of disconnection. Else interest @ 10 % will be paid. YOU ARE ONCE AGAIN ADVISED TO REFUND ME THE SECURITY DEPOSIT IMMEDIATELY WITHOUT NECESSIATING ANY FURTHER REMINDERS. As I have already requested for permanent disconnection and discontinuation of the service during the month of March 2015 by various telephonic request to the customer service Executive through your toll free No and also through your land No [protected] AND confirmed / informed you on 26.3.2015 by e mail also, There is no question of payment of bill amount for the unused period during which I was not in station also. [ I have vaccated my house at Ernakulam on 26.3.2015 itself permanenetly].

I have been taking up this matter of poor voice quality & signal for last 6-7 months with your team but surprised with such a casual approach.On one side Airtel boosts of Customer satisfaction on other side no one seems to care about the misery of customers. In this regard please refer to my Service Request number 60594809 and communication with your team between Jan, 2015 - March, 15. I have two mobile nos [protected] & [protected] which are used at my residence at S Block 479, Greater Kailash-I N.D. Both these nos use top smart phones and it is certainly not hand set issue.We use 3G plans. In fact most of Airtel users in neighbor also have similar complaints but no one is listening at Airtel.Simple response is we have referred to engineering department as it is a Tower issue.

Dear Airtel India, This has been my worst experience with any service provider. I use your mobile app and made online payment to pay outstanding payment of my broadband connection. Payment was done on 09-Apr-15 for Rs 3623.64 and same was not updated in your records and after few mails and calls (even I informed that payment is done) the connection was disabled. I shared my bank account statement and mobile app screenshot (still showing in successfully payment history) but still your team was unable to find details and my connection was disabled again. Even I shared my credit card number to the team but of no use. This is pathetic... I have spoken dozen no of times with as many people (junior, senior and billing department). Everyone only promises (including your written email) but OF NO USE. WORST PART... since day 1 I have been telling your customer care that in my mobile app my payment is still showing in the history (attachment was shared twice) and asked them to check internally however of no use. No ONE even made the attempt to check why is it getting featured there. You ppl have WORST of SYSTEMS if a simple reconciliation like cannot be done that too on customer request/complaint... Axis Bank team confirmed that the payment is already settled. Yesterday when I said that please cancel the connection... team responded sir please dont do that... We will ask someone to call first thing in the morning.. no call yet.. I called the customer care again... informed that I have got transaction details and it is already shared over the email but the answer was Sir although it was sent yesterday night we will need 4 working hours to reflect here so I can't help you... I will check and ask someone to call you in next 2 hours... 2 hours completed and no call... I even called the call center 5 minutes back... but same response ... Sir we are working on this... are you guys trying to harass customer by doing all this. My old ticket no: 55382652... and new number 55643676... I just need two help from you: 1) Please stop this connection for me and I will not make any outstanding payment for this pathetic service 2) please share what is the process to lodge the police complaint for this as I would like to follow the process like you guys are treating me as customer on the name of your internal process... cant handle this anymore

Sir, This for your kind information that I am a customer of Airtel for more than ten years with mobile No. [protected]. But unfortunately your services are showing extremely worst result by reckless deduction of money from my main balance even though I am not using your Internet services at all from my mobile. If this sort of affairs continues I am sure you services will hit dooms day very shortly K.K. Ghosh M-[protected].

On my number [protected] airtel nexgtv was activated for rs.20 for my 5 days on 4 may 2015. After that i replied to deactivate this service that was STOP TO 155223 at 9.09 A.M 4 may 2015. When today 10 may 2015 i recharge my number with rs.250 the same service cut rs.125 from main balance... i called customer care two time but no one helped me...even the seniour person disconnected the call by saying that it was your mistake... Respected sir, if you want please check my sent messages on 4 may 2015 i sent a sms STOP TO 155223... even after that your company deducted my balance...please sir do something for me...

My airtell mobile no:[protected]. As my due date for 3g internet is due on 9/5/2015 I tried to renew through net banking but that option didnot work. So allthe way I went to the show room of Airtel in vanasthalipuram, Hyderabad and contacted one Mr.Naresh for recharging 3g. In stead of recharging for 3g he recharged for talk time. Above all he said there is no possibility to recharge for Rs.102 (300 Mb for one month) which I am doing every month. Moreover his attitude is quite impertinent and evasive even when I told him that every month I am recharging 3g for Rs 102(300MB). He further said that there is no intertnet balance in my account which is very much there. In the Light of the above suitable and appropriate steps may be taken to reprimand the staff concerned to be attentive to the problems of the customers.

The signal shall be full, but one cannot use the network to call even for a minute. Even when the #-G Internet facility is activated, one seldom gets the H+ network. Only during the night time of 11:00 PM one gets the 3-G signal. This problem is in the city of Mangalore. The area being Gandhinagar 5Th cross. If one calls the cell via the land-line, one can hear his own voice in the call. Regular complaints to the customer care has never given any results.

I have applied for a new airtel 3G sim as i had previous aitel 2G sim.I have got the new 3G sim after 15 days and after getting it till now the sim is not activated.When i call the customer care they told me to contact the dealer & improper photo is the reason for the delay.But when i contact the dealer he has told that he has not received any such queries for airtel office regarding photo problem.Is the way of working of the india largest telecom network.A phone number is so important in the present time.So please dont repeat the same with other people

i got airtel roaming recharge done for 188 from paytm, which clearly stated all incoming calls free, and outgoing at 1.2p per sec whereas, im being charged Rs 80p per min for local outgoing calls, and Rs 1.15 per min for STD outgoing calls when i called up paytm, they say this issue will be handled by airtel and they cannot help me with it. whereas airtel customer service says that there is no issue and im getting confused with the rates. outgoing at 1.2p/sec does not mean all outgoing calls. this is highly unacceptable and very disappointing,

i was registered under star super advantage scheme, but without notifying me i am off it. ur office in vaIdara keyur communication, kothi char rasta says they cannot put me back into the scheme because of some technical problem. talked to the manager here

very poor service had been provided by Airtel customer care executives. They never pick up the phone. And even by change if they pick up they might just say system service is low or have some technical problem. They put the call on hold most the times. Very disappointed by your service. !!

I'm very disappointed by your service. My current bill dated on 6th March, 2015 shows me an amount of 1236 Rs. According to your customer care executive they have charged 800 Rs for using 80 Mbs extra which did not included in my data plan. I didn't receive any alert message from Airtel and despite this I've checked several times on the day before my bill renews. It showed a data usage of 1005 Mb out of 1024 built in plan for past 2 days. It even showed usage of 1005 on 3rd may a day before my bill renews. And after that according to my phone app it showed I hardly used 10 Mb and your system shows I had usage of 80 Mbs extra. This is really absurd. Apart these I don't care about your system I've screenshots with me about the data usage. Please sort it out as soon as possible. I hope that Airtel gets my point. And yeah if this continues I don't feel like using Airtel service anymore. Please take action against it.

Dear sir, This is for you informing tha we have taken post paid Airtel connection 3 month before because airtel agency called have good offer tha time agency person told me 1GB internate have free every month that's way i have taken this connection but when activatet connection it is all [censored] that time i have called to customer care person Mr Chethan patil pick the call he is told me i will give you 960MB data every month but when we receive bill come 1600Rs per month now i need to be pay 2882.81Rs i requesting you pls help me some one person Regards, Praveen kumar S Mob[protected]

I migrated to Airtel postpaid from Prepaid on hearing lots of fake offers given by marketing executives. Later on seeing huge bill amounts I wanted to move back to prepaid where I was made to stick to postpaid for 3 months as the showroom executive told that's the process. Now I've paid all my bills and asked to be migrated back to prepaid and my postpaid numb was deactivated on Friday late noon where in, the prepaid numb was activated only after 3 full days leaving me without any service. I put a 3G internet booster for Airtel the subjected number. It has been 2 days but still I didn't receive my booster. The worst part is when i called customer care a girl called Divya told that there is no such transaction id which i received. These are the related messages I've received. Your airtel mobile [protected] bill payment txn id 5072423 of Rs 255.0 has been initiated. Please keep the txn id for future reference. Your airtel mobile [protected] bill payment txn id 5072423 of Rs 255.0 is processed successfully. The amount will be credited to your account within 48 hours.Get discount coupons every time when you pay through myairtel app. Click airtel.in/myairtel. The recharge was done via Airtel android application. There is not even a reply when I dropped to Airtel mob app email address. Please try to help me out.

There is two numbers with CUG connections.One person stays in chandigarh and one in delhi, there is problem in calling, whenever chandigarh person calls on delhi numbers it says that particular number is not valid.But it works from delhi side.Its getting frustating.And i am not getting solution of this problem from last 2 months. i keep on contacting customer care people, but they sometimes reply so bad and escape it to get it done.

whoever calls me, my phone is shown switched off even if its not. after a while i get to know that somebody called me since i get the message that i have these missed calls from these people. my phone is never kept off, but due to network problems it is shown off.This problem is last 2 month's. Name- Surender Singh Mobile No.- +91-[protected]

Need to close a post paid number but not responding any status on the same. Given a mail confirmation on the closing the same to AIRTEL but not responding till now from yesterday. Kindly help on this. Previously they have misplaced my security deposit to another unknown number as a refund without my approval or notification. This is worse now so i wanted to close this number. i even got a confirmation from them there is no due on the number to clsoe the same.

I did 3g pack top up of Rs.199 through online. But top up has not happened and Rs.199 is debited from my account. On top of that the line goes blank every 3secs while speaking making is it very much irritating for me and for other person on the other side. Mobile no: [protected]

I am Udit Gupta with mobile number [protected]. Few days back, I had requested to port my number from Tata Indicom to Airtel. Your executive Mr Monish with mobile number [protected] called me and asked my requirements and as per my requirements, he gave me some plans. As per our conversation, he said in RS 399 I will get 800 LOCAL AND STD CALLS WITH 300 SMS AND 1.5 GB OF DATA. But now I am very surprised to see that after portability I got only 600 MINS AND 1 GB of DATA. Now even he is not taking my call. After getting frustrated while calling again and again from last 3 days, I have been totally disappointed. This is really unexpected and surprising for me from such a reputed company like AIRTEL. Please activate my plan as he told or give my money back.