Airtel Complaints & Reviews

Hello Sir,

I got a call some days before from +381.
First time i received in morning around 2pm, but no one talked from other side.
After a week again i received call at night around 11pm, but this time i didnt attended it as its quite different number. It may contain some threat.
I informed about it to customer care, they replied "the call was not from our side & suggested me to have police complain".
So i'm in panic to whom so complain.
I would like to draw your attention, and trace out the number.
My number is[protected].

Regards

Dear sir

I have purches airtel prepaid sim card last month (No -[protected]).But last two week incoming and outgoing services totally stop .

Kindly arrange reactive this sim card very urgently

With Regards

jegan.S

my mobile number is [protected] and it is my very old and permanent number then how airtel compony does block my number what is the reason pls start my number emediately....

I am getting miss calls from number starting from 54321 like:
[protected]
[protected] etc. since last week.I can not call the number also

I am extremely dis-satisfied with the blackberry services as provided by Airtel. I requested for a new Blackberry plan and was advised that the most economical plan would be the 499 plan. On contacting the technical support help desk, I was advised that I should upgrade to the 899 plan, which I did. I was out of town for over two weeks, during which my phone was switched off. On returning back I received a huge bill, when I was clearly advised that the 899 plan would be limited to just that amount, 899.
As if the experience of being cheated by a service provider was'nt bad enough, than began the ordeal of "poor customer service". One would belive that the congolmerate that Airtel claims to be, would atleast be sensitive to the feelings of long and loyal customer of over 10 years. I contacted the help desk and raised a compliant. A customer rep with poor communication skills and zero customer service skills assured me that my complaint would be resolved in 48 hours. I patiently waited for a phone call, convincing myself that this was an error and could easily be rectfied. Not only did I not receive a call back, I received a message confirming that "my issue was now resolved". I called back the second time to register a complaint, to face the same "sheild of policy" issues. This time, after 24 hours I recieve a "voice of customer" survey asking me if I am satisfied with the resolution received to my complaint. No phone call, no inquiry on my complaint, yet they have the audacity to ask me to rate the quality of service received. Infuriated with the entire experience, I decide to contact their nodal officer. After a 15 min wait I am discoonected with an IVR message stating just how busy their officers are. One would think with the level of customer service provided, they should be putting in overtime! I finally managed to get a hold of an officer, "Tripti" who cannot be identified by any other form (emp code, etc) again due to the "policy sheild". I can honestly say that in all my years (over 10) of customer service i have never met another representative with such poor customer service skills. One would think that the front face of a company when dealing with complaints would be more understanding and honest. She made the unfortunate mistake of confirming that my 899 plan wa activated and deactivated at 5:15 pm on the day that i set up the BB services, the same thing that I have been stating and re-stating through the last week! She then tried a hasty recovery to cover up, to which I insisted that I will cancel my services and refuse to clear the bill, unless by some miracle/ hand of God, she can pull up the recording of my interaction with the agent on the said date and prove that I did not accept the agents offer for an 899 plan. I am still awaiting a resolution.One would think that a brand name like airtel would atleast have a forum for formal registration of complaints. However. post this ordeal I think they just dont care about the "Customer".

Respected Sir,

I am holding a PF account no.DL/16967/007237.My Name is sukanto Bhattacharjee,Residing in mumbai send my etire details to EPFO office, It is almost 2 years. I haven`t been recd. my PF yet.
I would like to request you kindly process the PF pending case asap..

If anything is pending from my name please mail accross to me , so that i can send the required documents again....

Thanks & Regards
Sukanto Bhattacharjee

Respected Sir,

i am using Airtel from last 7 months. and in these 7 months the deduct lots of my balance from my cellphone no. [protected].
Recently they deduct Rs.75/- from my cellphone. Sir the service is rediculous. they always do the same.
and when we make complaints towards this to customer care no. of Airtel they never behave good.
sir i am very poor man i purchase cellphone to talk with my parents.
Please help me... if you can.

with regards
Farman

We had requested Airtel on March 4, 2010 to cancel 2 out of the three lines we have under one Account

I have received my bill for the Month of march, dated Apr 04, 2010 for the period from Mar 02, 2010 to Apr 01, 2010, and could figure out that my request/ directions were not adhered to.

I therefore called their customer service department and spoke to Piyush. He told me that the request was received on Mar, 13, 2010 (whereas it was received on March 04, 2010), but the lines have still not been cancelled. Apparently, there was a retention call made, and someone at our office, as claimed by them now, and we had agreed to continue the service. This is totally incorrect and untrue. I Kunal Mehra, am the only one handling this office, and it is my mobile number that you have on the records for any correspondence. On hearing this preposterous lie, I asked that I get a Supervisor on the line.

I have just spoken to someone who is supposedly a Supervisor at the Airtel call centre, called Danish Siddiqui. This bloke did not at best have adequate English Speaking Skills to be on the phone leave alone become a Supervisor. I have no intentions to point out the ineffeciencies in their system or to tell Airtel how to recruit, but I am concerned about the service I have been provided. In whatever broken English I could fathom, I learnt that this guy had neither any intention nor did he have any capability to help me out, and simply was taught to tell the customers to write another e-mail to follow up.

If you want your cutomers to send you a mail for every follow up on a written request, your company too should have sent me an e-mail stating that you guys have managed to speak to us and retained the numbers, and thus have put a closure on the so generated request number for the intial request for the cancellation of two of the three landline numbers. It only goes to show how much of time is valued in Mr.Mittal's company.

Well the Bottom-line is, WE ARE NOT GOING TO PAY THE RENTAL FOR THE MONTH OF MARCH FOR THE TWO CONCERNED LINES AS THERE WAS NO RETENTION CALL

I will be forced to forward this complaint to the DoT, and the TRAI if this is not looked into and resolved in the next 7 business days. I will also be willing to send a copy of this to a well known daily national news paper, and of course have my lawyers take up in the consumer courts.

I got a Post Paid SIM (SIM No [protected]) for data card from Indira Nagar Airtel Relationship Centre, Bangalore yesterday. The staff told me that the SIM will be activated today (16/04/2010) by 11:00 AM. Since, it was not activated, I contacted the customer care (both [protected] / [protected]). They told me that the number is not yet registered and asked me to wait for some more time.

I tried to contact the concerned Airtel Relationship Centre[protected], which was given by their staff yesterday for any query. The again told me that the number will be activated by 1:00 PM. That was also just for an eye wash.

Again I contacted them in the afternoon. However, when I contacted, the staff told me that he is dealing with only Blackberry and denied to tell any information (even the alternate contact person then disconnected). I tried to call several times after that, but they just lifted but did not speak at all.

I never expected that the Airtel customer care would do this, since it has a good name in the country. So far there was no solution.

These people speak so nicely when we go for get new services (Upto getting money). But after payment, they never do as they assured. I requested the customer complaints forum to publish this and take necessary actions, if possible.

With warm regards,

V Ramachandran
83/2 First Floor, Church Road
Murugesh Palya, HAL Post
Bangalore - 560017
Mob: [protected]

Dear Sir / Madam,

Myself Gautam Nirmal, an MBA, residing and working in Dubai at present.

I am holding Airtel no. +[protected] currently on international roaming in Dubai.Though i have not received any calls, Airtel charges me 100 Rs per minute mentioning incoming calls and so far it has deducted INR 500 from my account on this.

Further when i requested Airtel to provide me details of incoming call numbars, it has given two numbars as below.
+[protected]
+[protected]

Out of which the first numbar is not registered and another numbar is not in service. It is widely accepted and known fact that a person can not receive calls from the numbar which are not registered and not in the service.

May i please request your esteemed organization to investigate and reach to the truth in order to brake cellular companies to charge unnecessarily from general public.

I trust i shall get optimum justice following your investigation.

Thank you in advance.

Kind Regards,

Gautam Nirmal
Dubai, U.A.E.

dear
sir/mam
mere dwara sep 2008 se airtel company ka postpaid no [protected] liya gaya jishe mere dwara 1 april 2010 ko sari formalities karne ke bad airtel office dehradun dwara pre paid karya gaya aur 2 days ke bad no chalu hone ki baat kahi gaee lekin abhi tak mera no chalu nahi hua hai airtel office dehradun ki employee miss Sahin([protected]) se ph bat karne per mujhe 1 din wait karne ki bat kahi jati rahi lekin 15 din bit jane ke bad mujhe kaha jata hai ki mai kahi aur pata karu jis karn mera business bahut loss ho chuka hai please meri problem ko solve out kare

bijendra bisht
tourist guest house
munikireti rishikesh

I went in for a post paid to pre-paid conversion of my airtel number through the Airtel Relationship centre located at SV Road, Borivali (West) in Mumbai. I was made to go there 9 times to get the work done with utter negligence on the part of the executives sitting in that office simply saying that it is not possible to be done today, etc. sort of statments on a number of occasions when I went there. When it was finally done by giving the amount required to do so, I asked the executives that please check the forms for completeness so that I don't have to come once more begging for your services. My fear turned true when my services were blocked by Airtel without any warning call stating (through an SMS) that the pre-paid enrollment form hasn't been submitted. Without submitting the form, Iam sure my pre-paid services wouldn't have been activated. Though I went to the centre again and they simply said that nothing can be done and I'll have to re-fill the form with all the documents to be attached. I went back home, fetched the required documants and filled the form as I needed the number to be activated. The services started after a day and then suddenly again it has stopped with no incoming and outgoing call facility, that too without any warning call or anyhting. Just an SMS again stating that as per Govt. norms we haven't recieved your pre-paid enrollment form and hence discontinuing your services. I've lost faith in airtel and just wanted to keep my number active so went there 11 times for the same.
In this course of time, I've lost a number of very important business calls, taken leaves from my office at least 7 times for half a day to get my work done. So in all, I've lost several thousand Rupees to go and beg at Airtel's door to get my work done without any concern being shown by the Airtel Employees.
Suggestions, what to be done, anybody?

AirtelLive(AL) Bolly Subscription

Dear Sir/Madam,

In last 2 months I got a Message twice in my mobile as -
""you have been renewed for bolly subscription serviec from Airtel. you have been charged Rs 10.""

I've not activated any Subscription services from Airtel, and there is Info available to deactivate it. please Deactivate it as soon as possible, because unnecessarily i have been paying 20 rs from last 2 months

Mobile: +91 [protected]

Thanks in Advance

My Airtel DTH subscription id is : [protected] which was activated on 21st March2010 for Ultra pack. At the time of receiving the package details, I was verbally as well as over email confirmed about a goodie bag free when I subscribe for this annual package on 15th March 2010. I paid for the same on 16th March 2010 online. Till date I have not received the goodie bag as promised. When I sent an email, i received a response on 29.03.2010 from Shail Shekhar Jha that I will receive a call shortly from their concerned department, which has not yet come. I called today, 16.4.2010 to their call centre. The phone was disconnected twice by a lady called Diana. The third time, when the call was ultimately received by another CRE Rekha(thats the name she disclosed when I demanded that I make a note of her name), she was extremely rude and informed that the offer was valid only for January and February 2010. When I tried to explain to her that I received the committment on 15th March 2010, how could she now say that the offer was till February 2010. Further, she refused to escalate the call to her team leader and while I was still speaking on this issue, she kept saying "Thank you for calling" and willingly disconnected the call.

I tried to call the nodal officer of Airtel as mentioned in their website - Andhra Pradesh Priendu Narayan Chakraverty[protected] , but the number constantly came busy. To my surprise, when I tried most of the other numbers of various nodal officers of Airtel in the country, the mobile numbers mentioned - eg: Arunachal Pradesh Biddyut Bikash Goswami [protected] , Bihar Rana Biswas [protected] do not exist when dialled.

I wish to pre warn all unsuspecting and prospective DTH customers to rethink before selecting Airtel DTH so that you dont face the same trouble and insults that I am currently being faced with despite being their customer for a very long time for Official CUG services of their mobile phone.


I

dear sir,

i have been enjoying the airtel services on my sony ericsson W810i bearing no. [protected] for couple of years. i am a lifetime prepaid customer using the nop service from the very beginning of my connexion.

in the past i knew the above stated service was offered as unlimited. yes it was truly unlimited. my average data transfer per month through it was nearly 1gb.

but recently airtel announced that its using fair use policy in the nop for the sake of everybody's benefit.unlike vodafone, there are no official shout about the data limit a customer can transfer per month.
the only statement i read from the airtel desk is- the speed will be rationalized if a customer hits the data-transfer-limit.hence his/her data transfer rate will be adjusted/reduced till the end of that month so that all others can enjoy the service without any troubleshoot.

but i think it would be better if you open the hidden box out of this policy chest,i.e, whats the maximum data transfer limit per month a customer can enjoy?
plse answer.

My relationship with Airtel is over 7 years now and I feel being cheated by them twice in last 6 months.

Today, I had an interaction with Supervisor Kishore and Escalations Manager Shiva to address my issue, both of them were saying that, 'we understand that it is a miss from our end and we are limited'. Here is my issue, Airtel sent an SMS stating that as Holi special offer, we are giving you 1 paise/second - any network plan for RC 6/- which is valid for one year. Before proceeding with the recharge, I called Airtel Helpline and the representative confirmed the same. Sadly, the offer last only for 45 days and now Airtel claims that it was linked to your last Value added recharge which expired yesterday and so this offer also expires.They are asking me to recharge with RC 27 to continue availing 1p/second offer.

My question to Airtel is why didn't you explain the same to me earlier and as you admit that it is a miss from your end, what is stopping you to give me what was promised??? It not a matter of me again doing a new recharge to continue availing this offer, I don't have any trust or faith in Airtel that it will deliver it's promise. Adding to it, the customer support experience was pathetic.

If any of the Airtel officials are reviewing it, please do explain the customer clearly about your promotions and offers rather than saying that we have an IVR which states it.

I have many corporate nos. From airtel and geting faulty billing in some nos. like cug charged by one rs per min. Rentel also charged double accordingly i complaint to airtel and also get responce call many times that problem will resolve witin 24hrs and one call inform me to resolve issue in 48 hrs further due to wrong billing i stoped payment for bills and now get call of Rahul from airtel and when i talked with ref. of bill no of wrong bills this fact also clear to airtel and he inform me that call me again on 8th of apr at 10.30 with proper solution but i not get call again as agreed. At total of this i get loss heavily as all nos. Are with marketing boys and all are disconnected by airtel even my complaint registered.

I had submitted my payment of Rs 2024.00 on dated 01/04/2008 , through HDFC BAnk debit card at Airtel off in Kanchan Bagh , indore . My Receipt No is[protected] . My ph No is - [protected], According to the company official they received the payment on 07/04/2008 . Still they discontinued my services , stating I had not submitted my payment , Giving them proper clarification, even after that they discontinued my sevices from dt : 14/04/2010 , I was travelling and my family was not reacable to me for 17 hours till I returned back home . Severe misconduct from the comany's end giving immence discomfort and poor customer services.
I sincerluy wish to sue them for their rediculce behaviour and would like to show this through print media . Seeking support from the consumer forum to penalise them for the discomfort they had given to me .

Ashish Baghel
Ph No - [protected].

I AM GETTING HARRASSSING SMS DAILY FROM AIRTEL DIGITAL TV FOR RENEWAL, WHICH I WILL NOT RENEW

SUNIL KOTAHRI

Day by day balance in my prepaid mobile (Airtel) is reducing without any usage of service and making out going call