Airtel Complaints & Reviews

I am suffering from the same problem as i have read in other complaints on this website. I had an account of Airtel broadband with the number [protected], for which i requested discontinuation of services in the month of October, 2009. I got around 15 calls from Airtel customer care to confirm for the disconnection of services. After that i got a service disconnection call and i was in peace that the connection no more exists.

It was in January 2010 that I again started getting calls from Airtel that some payment has not been cleared. I unwillingly had to pay Rs 750 after the Airtel people assured me that it would be the last payment. Again in March 2010, i get a call from a lady from Airtel for still pending amount. Again, with the assurance of it being the last payment, i paid Rs 500. I have the receipts of the same and an application signed by the Airtel representative that it is the LAST payment. Now, on 13th April, 2010, i again got the call for the payment not cleared. I mean is it the way Airtel treats its customers...i have been harassed by the company and it is enough. I never thought of it being such a bad experience with Airtel. I request the Airtel team to show concern towards this and help me get out of this problem.

Thanks

I want Know The Whole Details of the following unknown number
[protected]
please reply soon.
Name of the Mobile Owner Number
Address
Location
and other details.

respected sir,
As i am using airtel network mobile number [protected].now i am using the airtel gprs one month pack.airtel customer care told as your downloading speed is 40kbs to 60kbs and also i should contact the GPRS technical department they also told in our transimitting speed is 40kbs to 60kbs. but now i am receiving only 5 kbs .in this speed is not enough to utilizing 2GB in one month period.so please increase the speed .

I am a customer of your company from last 4-5 years. I have a mobile connection no [protected]. I am facing a very huge problem to contacting your customer care from last week. i want to activate mobile office in my mobile. your executives already has provide this service to me but i am not accessing for this. i called many times at your customer care they has not given proper guideline for this. I am now really fully un-satisfied with your services.
Now i want to disconect my connection and i was go to M/s Komal Traders Sri Ganganagar(Your Distributor) for this. This connection is on the name of my firm M/s Guraya Ram Kishori lal and they ask me for Letter Pad of above firm, Balance Bill Amount and my ID proof. when i provide the same then they asked for certificate of propritorship of above firm which i dont have. I want to clear that i have not given any certificate on the time of issuing of connection. So please tell me the procedure to disconnect my connection as soon as possible. I feel very free mind after your reply...

i recharged my mobile no [protected] with a voucher of rs 21.this voucher gives free national and local sms for 30 days.suddenly the operator has started charging rs1 for every sms.i lodged a complaint at the airtel customer care number:121.they said that by 13 april 130 pm my complaint will be redressed.but still the problem stands as such.they have no clue.i want to reclaim my money that they have charged for my smses and to see that i get free sms as per the scheme.looking towards speedy resoluyion.

dear sir/madam

i have recharged my economy pack by rs 300 at 1:30 p m but there is no connection yet . i talked to customer care they are saying that there is a technical problem and they will charge Rs 100 for that . it has been only 1 month since we have subscribed for dth connection and such problems are arising.which is not expected from you.

kindly look through this soon

thanks
vineeta

customer id [protected]

I am continuously getting messege from 555630 .Please STOP this service because its of no Use for me. Help me out..

sir
irctc sent me a dongle through your courier but it is not done by your service ,please give me your office no near by me and i search at that place...........

Dear sir,
Airtel friends chat is one of the worst servive, i ever seen. Why don't TRAI ban this service. This is spoiling the young age. For this many relationship going to end. Please sir stop this service. This is the way to waste money nothing else.

sir
my name is reena kumari ,i have a prepaid connection of airtel ,my cell no.is [protected] .sir i never told the company office of ranchi. to activate the service of missu alert 53030 but they activated it and for this they are deducting 5rupees for every five days. i tried several time to contact customer care executive of airtel but they dont pick my phone .i also send the sms several time but they are sending the sms that my sms cant be processed.

This is regarding the incorrect call charges incurred on my last bill dated 27/02/2010 on an Airtel Postpaid Corporate Connection for CSC Noida. Number is [protected]. I have been using this number for more than 4 years. On November 2009. I requested for disconnection. After calling so many time Retention team held me and said that they would convert it to prepaid connection. One of the agent from Airtel came and collected the id proofs for the conversion and handed me a new SIM for prepaid and I was told that conversion would be done in next couple of days which never happened. Finally, on Feb 2010 this number got disconnected which was confirmed by the customer care.

When I received last bill dated 27/02/2010. I was surprise to know that there were calls made to US and Europe which was worth Rs 4666.20 however my credit limit was only Rs 2800.00 which I failed to understand how it could be possible with such a credit limit. I made a call to the nodal officer to resolve this issue however there was no help provided to me.

As per my understanding calls can only be made with the other SIM through SIM Swap. Since all the time the SIM ([protected]) was in my possession. Therefore no one has made call from my end. The last call I made from this number was on 26/11/2009. If it was a SIM Swap how they did it without my presence.

It looks like the above mentioned documents were used for SIM Swap without my knowledge.

Please let me know what all options I have since I don’t want to pay for something which I did not use.

Your help would be highly appreciated.
Thanks

,I have a very bad experience about my airtel broadband. Its number is 4171925. I have activated airtel landlines connection before three months. After this I need to transfer it to Broadband but I have got it after a very long time near about 10 days approx. Now I have droped a request to shift my connection. Airtel gives adds on each bill about easy movement. But after the maximum time I haven’t got any solution. When I call customer care about this. They logged a call time and I got a new reference number with a new increased committed time. So I am totally fur state. I wanna give a message to all my frnds that never use Aitel services in life.I am giving you all details here for reference. on 7th April I logged a ticket for shifting my connection, I got 12th as my max time for this work, on 9th I have logged a call again because I didn’t get any call from Airtel regarding my that call. But nothing happen. on 9th I have also call retention dept for this and they assure me that they will do my work within 24 hours else they will disconnect my connection but nothing happen. on 10th April after 24 hours I have called airtel again and I got next 24 hours for my work. Now I called Airtel Today 12th April on the deadline given by Airtel and I got a answer that they can not transfer this connection. I need to pay my all dues and they will disconnect my connection. If I logged a call on 7th then why I need to pay these 5 days dues to Airtel. Is it my fault ? Its Airtel responsibility to inform me shortly about my concern. If I didn’t call today then I need to pay all dues till that day when they give me ans ? Its totally a bill increasing concern nothing else.

Regards
Yogesh Hooda

Hello,
I have an annoying problem with my Sim card. Every time I send a message, I receive a service reply. Every time I call also. As I have the 150 sms free plan, I send a lot of sms per day. Long one. If I send around 500 characters (4 sms) in one sms, then I will receive 4 times the service reply... Just to tell me that my balance account has NOT changed. I could forget about it, if it wasnt using my "received sms" tone! To cancel it i just press any key, but 4 times it will come, so 4 times I have to press any key.
I just want to cancel the service reply. I looked on the internet and it seems that it's not a common problem.
Is there anything I can do against that?

I am using my Airtail perpaid connection mainly for internet browsing. Neither I use any other value added service nor I want to. But the company forcefully activating this services i.e. caller tune, miss calls alert etc without my knowledge and deducting charges from my balance. The customer care do not take this complain seriously and it is also very difficult to contact with them.

Sir,

Problem occured by service station that they are sending the messages from number 55555.. Last generated bill have 5 massages & charged Rs.15/- (3/- Rs. per sms). Mobile - 1110 NOKIA. Mobile No.[protected].

So please accept our request and deactivate the message sending process urgently...and restore my detected money.

N. Satish
[protected]

Hi,

I am Hari, i requested for the connection of Airtel Broadband on Feb -01-2010, after making a payment of 500 rupess towards installation charges, i was asked to pay another 1000 rupees on Feb-10-2010 towards Bachelor Accomodation security deposit. I paid the amount and got the receipt for the 1000 rupess ( Reciept Reference : 09-10/BAL/HYD-CENTRAL ;RF HYD[protected]. Amount is taken by the Airtel Executive, Noor ( [protected] ). After the entire amount is paid, i was said that there is no feasibility for the connection in my area and the order for braodband cannot be completed. I requested for the cancellation and asked for the refund of entire amount.(500+1000). I was promised to recieve a cheque of 1500 with in 15 working days, but i didnot recieve the amount even after 45 working days. I made the complaint again for the refund of the amount on 31st of March (Complaint Number :[protected]. After which i got a cheque for a refund of 500 rupees only. When called the customer care for the remaining 1000 rupees, i got the know that there is no entry created regarding the Security Deposit (Bachelor Security )made, also claims that they are not responsible for the amount of 1000 rupees. Please help me out to get my refund amount back.

My Customer Account Number : 257315
My Mobile Number : [protected]

My Latest Address : CSC India Pvt Ltd, Building 4, Raheja IT Mindspace,Madhapur, Hyderabad-81

I have an Airtel prepaid connection with number [protected].
I am subscribing the SMS Pack of Rs.21 from last two month by 777#.

At present this SMS Pack is active on my number.
From today 12.04.10 afternoon, charges of 1:50 paise were being deducted per
SMS i was sending.This fault is frequently & repeatedly happening with me. This is the forth time i m facing this problem.

I have talked to customer care executives and send mails to the nodal officers, but they are only irritating me by excuses and casual response.

Why this is happening again and again. Last week i sufffered loss for 4-5 days
and again this has happened.

The services of Airtel Technical stall are not enough capable to provide
good support to your customers.

I am fed up with their casual response to customers. I want my all money back and a penalty charge to be imposed on the service provider for lots of inconvenience to me and for their casual way to the problems of the customers.

Respected Sir,

I am the customer of aligarh sicne last two years
15 days before (26th March) i have lost my mobile so i also lost my Airtel connection number.

My number is [protected] i have lodge the complaint against the loosing cell and number, I want to issue duplicate SIM agianst the [protected].

I have taken the duplicate SIM from the Centre point Distibuted AitTel office on 10/04/2010, so uptil now SIM not in working mod.
Now, They are saying me that deatil of this number is not matching with you so the u this number can not be issue you again


But i am sure i have taken this number form the shop (in aligarh), two years before,

Lat year also i have lost my mobile and same number, So no mproblem was occur at that time in issuing the duplicate SIM agianst the number same number.


Plz sir help me in reissuing the duplicate sim against the number [protected]

Air Tel is automatically assigning unwanted application on mob no. [protected]. Such as FnF, Airtel mobile TV, and Airtel picture post. When ever we make a call to Customer Care they said that these services are activated by customer. This is rubbish. Every time we have to pay for that unwanted applications. More over we get such confirmation only when charges is deducted form our account. So many time we mention that we don't any such application. But nothing is changed. Now we have only two option either we change our services provider or file a legal complaint against airtel for automatic update.


Thanks And Regards
J.R.Bhatia

Dear Sir,

I have taken a new SIM of Airtel prepaid in month of october,and have submitted all my necessary documents along with it.i.e.passport size,PAN card etc.After 4 months Airtel service provider banned my outgoing call without any prior notification that the necessary documents have not been submitted.Since I am a working lady and inspite of my busy schedule I submitted my documents once again to the nearest airtel Service centre.They assured me that the outgoing call will be strated within 24 hrs.I have submitted my documents on 31st march 2010 but till now my outgoing call have not been started.Inspite of calling them twice a day and telling my problem nothing have been done.I have suffered a lot because of this and this had also affected my clients.Still now my outgoing call have not been started,may i know the reason behind this.
With regards,
Anamika.