Feb 03, 2018
Updated by Manda Kadam Dear Manda Kadam,
Greetings from Airtel!
This is in reference to your email seeking information on the port out procedure.
I am disappointed to know that you have considered moving out of Airtel network.
As discussed, National Mobile Number Portability (NMNP) allows you to retain your mobile number in any part of the country even when you change your state or operator.
Port out steps are stated below for your reference.
1. Generate Unique Porting code (UPC) by sending an SMS PORT<Mobile no>to 1900.
E.g: PORT 9810XXXXXX to 1900.
You will receive an auto message from 1901 giving you an 8 digit alpha numeric unique porting code. UPC is valid for 15 days from the date of generation.
2. Once UPC is obtained, you will have to approach the service provider of visiting circle to whom you want to port in to and fill the application form with relevant documents.
3. Port Out will be completed within 7 working days. During this period, you will not be able to use the services for 4 hours in the night (from 10 PM to 5 AM) and the same will be communicated to you via SMS.
Request you to note,
1. The connection should be more than 90 days old with the existing operator.
2. There should no outstanding amount payable. Please dial *121# to know your outstanding amount payable.
3. There should be no pending cases/complaints/case in court with regards to your number.
4. The number should not be under contractual obligation with existing operator e.g. company owned company paid accounts.
5. For a number consolidated under myPlan Family, you will have to first deconsolidate the number. Post deconsolidation, the benefits of myPlan Family will not be applicable.
6. There should not be any ownership transfer request in process for the said number.
Thanks for reaching out to us.
Best Regards,
Harithasatya Gidugu
Service specialist
Bharti Airtel Ltd
Thank you for your reply.
I am also disappointed with you from changing your words or sentences constantly.
As discussed on telephone ([protected]), give me confirmation in writing waiver of my last bill Rs.811.94.
I think this is the less waiver amount that what you have unnecessarily charged me from my add on number to primary number.
I will be happy to be discontinue with false committed mobile services to move forward to best mobile services.
arti Airtel Ltd
Feb 06, 2018
Updated by Manda Kadam Dear Airtel Team,
Just spoke to your Executive on[protected], she has agreed to waive my last bill Rs, 811.094 and offered me a new plan Rs. 299/- including 1020 including local and STD calls plus 20 GB mobile data free and free unlimited family calls between my primary no ([protected]) and add on no.[protected] and agreed to same to confirm me on mail.
Same I have got waiver of Rs. 811.94 by SMS and monthly plan but I have not received any CONFIRMATION MAIL about the same.
Again, I would like to know what are the charges from 26th Jan 2018 to 5th Feb 2018, the period of the conversation regarding dispute.
I just called to 121, one of your executive told me that instead of Rs. 399/- rental of 30 days, you will be charged only Rs. 133/- for these 10 days.
Kindly give me confirmation for my new bill plan, waiver of last bill and charges for these 10 days of disputed conversation.
Awaiting your prompt reply.
