Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Hi sir,

This is swarupa, i booked the ticket on “12-july-2014” apsrtc online booking website, money is debited (978 rs) from my account, but ticket is not booked.
I want to book complaint against apsrtc.No customer care for online booking.

My details are below:
Name: swarupa
Mobile number: [protected]
Date of transaction: 12/07/2014
Amount deducted: 978.00 (Rs.489/-, rs.489/-)

Please do it need full sir, 3 or 4 times, i attached bank statement and sent it. But also no use
Please refund my money asap.

Thanks in advance,

Dear Sir/Madam, It is the dangerous journey for the students and employees who are going to their corresponding job/studies to vijayawada at 8 : 00 AM because so many passengers are going by the only bus which is available at 8:00 AM morning that runs between Thulluru - Vijayawada. At the time the bus reaching PENUMAKA village it comes with already filled status. There are so many passengers yet to catch that bus in yerrabalem village, penumaka village, undavalli village, undavalli center, tadepalli. Kindly Run the extra bus during that time. The attached photo is captured at penumaka in December 2014. Thank you.

Respected sir, This is to inform to the management of APSRTC that i T.RAJESH made online reservation on 16/01/2015 from GOOTY to BANGLORE TKT no 37550618 service no 52206 Seat no 18(M) Fare 378, and the schedule time is 21:30, UID - 2445. I was waiting for the bus since from 9:00 o clock even i had emergency meeting on the next day i could not get any concerted person of RTC at GOOTY depot and at 10:30 pm a boy wearing white shirt and kaki pant has come and he was also not able to solve my problem i was continuously calling the customer care and Depo manager at the customer care people confirmed me that the service is not available . Later at 12:00am i started again with my journey.After all these things the customer care people informed me that the information about that service will be updated online by depo manage till this date they did not update and now when i am approaching these people they are not at having any information and they keep on talking on phone asking various informations.By all these situations i am very much irritated to travel in RTC this is my first and last return complaint in this issue, if possible try to solve my problem.

I'm Jeen Gladius C. By seeing the attachment you will come to know my problem. On 22nd Jan 2015 I trawled in your Depoe bus from Bangalore to Madanapalli. I gave Rs 500/- note to Conductor he returned Rs 200/- & He wrote Rs121/- on back of the ticket. After reached Madanapalli I asked for change he told "I don’t have change". I asked “please wait i will get it from out from bus stop”. He agreed. After I got down to get change he went with out giving my luggage (Fruits). Please help me with my money, let him have that fruits. I'm escalating this because he cheated me with out giving my money and not waiting for at lease 2 min. Please take shirt action against this. Regards, Jeen Gladius C [protected], [protected]

Dear Sir/Madam, My name is P. Srinivas Rao residing at Ibrahim Bagh, Vasavi College. Bus having number AP29Z 757 is collapsed my house top three times as of now and for once they paid fine also. Driver of the bus is Narsimha and conductor name is Mallesh. Today also at morning around 8.00 AM same has been happened and they are simply negligent and saying sorry for the damage. Please consider the compliant and do the needful. Thanking you sir.

Dear sir/madam This is arun to day iam book a ticket from khammam to hyderabad but the which i selected seat is avialable and my money was deducted from my account then i suppose to think call to the helpline center num, [protected] at the helpline center they r not help us they cut my call three times that person name is shiva they said my money will come 12 working days and they are help less my compliant num is 97965961, and they are not rudy to said their employee id when i said i will go to consumer foroum they said where ever u want to go we are help less. please kindly help me and teach lesson to these people. please hlep me because i dont have money to book other ticket for that i need your support please sir/madam respond as soon as possible Thanking you P.Arunkumar [protected]

I stopped at vanastalipuram signal on 18/01/2015 night at 7:30pm an RTC BUS was there in front of me I maintained distance to the bus suddenly the bus came back I blowed horn but the driver is busy in giving change to people and he did not hear finally it came back and hit my car .I stopped the bus and asked the driver he is telling that it is not his mistake and its my mistake to stop back of bus and carelessly he left the bus is coming to Hyderabad from KDD and the bus number is AP29Z1847 . The driver is very careless and the passengers are also telling that he is busy in giving change to customers to the bus .I took my car to service center and they are telling that it will charge 10000 to get it repaired . Who will pay the amount for repairing my car .Please consider my complaint at higher priority and do some need full to me. The bus driver is speaking very rash and asked me to put a complaint with the depo and he is also telling that he don't care at all, his way of speaking is also not good he is telling that we should not stop behind bus at all is this the correct way to tell .

IN LOCAL BUSES IN HYDERABAD THE MANAGEMENT OF TSRTC PROVIDED LADIES SEATS IN A VERY GOOD WAY.WE APPRECIATE. UN FORTUNATELY THE SEATS FOR SR.CITIZENS AND P.HANDICAPPED ARE PROVIDED AT DIFFERENT PLACES IN DIFFERENT DEPOS.SOME BACK SIDE SOME DEPOS FRONT SIDE SOME OPPOSITE TO ENTRANCE OF BACK SIDE. WE REQUEST TO SEE HOW PHYSICALLY HANDICAPPED WILL ENTER FROM BACK SIDE WHEN BUS IS HAVING FULL AND PERSONS HANGING THE SAME THE CASE WITH SR CITIZENS. SO WE AS I SR.CITIZEN KINDLY RECONSIDER THE ALLOTMENT OF SEATS FOR SR.CITIZENS SO THAT WE MAY NOT SUFFER WHILE ENTERING OR GETTING DOWN. AN EARLY ACTON MAY PL BE TAKEN

Hi, MySelf is Arun. I have booked a ticket in APSRTC website from Banglore to tirupathi on 18th of december. The ticket number is 36558965. Unfortunately the bus service is cancelled by the APSRTC and i got message to cancel the ticket . I forgot to cancel the ticket and booked another bus to travel.After 18 days i saw my credit card bill and came to know that amount is not refunded. I called to customer care of APSRTC they told that according to APSRTC rules the ticket must be cancelled within 15 days, if iit is not cancelled within 15 days the amount will not be refunded. This is not fair. If i forgot they can deduct some percentage in the amount and they have to refund the amount.The told they wont refund entire amount. OR else when i called customer care they can cancel it manually and they can refund the amount back.I have seen the APSRTC refund policy also. If the service is cancelled by APSRTC, the person can cancel the ticket.It is not mandate to cancel he can cancel but the cancellation will not be allowed after 15 days. There is no term in rules lilke they wont refund the amount. They can cancel manually and can refund amount back. But there is no manual cancellation there. They must refund the amount back to me since they failed to provide the service what i have paid. I demand an explanation from APSRTC and total amount refund back to me immediately OR else I will demand penality from them. I request you to help me in getting my refund money back to me. Regards, Arun..

Hi, I am one of the commute of APSRTC from peddapuram to kakinada. Today on 10th jan, 2015 bus driver has not stopped the bus at Maharani college, Peddapuram. The bus no is AP 11Z 2564 from Kakinada to Eleswaram, and depot name is Eleswaram. That bus is not full, so many seats are there and we have two members stopped that bus. This causes bus driver's irresponsible way. Please take an action. I will look forward for your reply.

Myself Indira, always travels to and fro Bangalore and Karimnagar. 1.There is only one bus which departs from Bangalore @18:30 PM (service number 7080) and also one bus departs from Karimnagar @15:30 PM(service number 7079). and these 2 buses are AC class. 2. Above 2 mentioned service numbers are having very very poor maintenance in it. 3. Bus fare almost(1400 rs/-), but the maintenance is very bad. 4.Bus will stinks too much, blankets will smell full of sweat, lot of mosquitoes and bed bugs. 5. Journey timings are almost 13-14hrs but the passengers has to bare all the night with full of mosquitoes and bed bugs. 6. I am almost travelling since 3 and half years but there is no improvement in the maintenance but the price of the ticket are getting increase. 7.The same bus fare with private travels, but the maintenance of them is very tidy. Private travels will provide clean and tidy blankets. There is no matter of mosquitoes and bed bugs. 8.why Government buses are serving this way taking this much amount of bus fare. 9. Karimnagar being a district and there is almost only 2 buses daily to and fro (bangalore and karimnagar). For getting tickets it will very difficult. 10.W.r.t this there is bad fate to arrange a special garuda buses which contains all the above things init(stinking blankets, mosquitoes and bed bugs.) and thsi special GARUDA bus fare is 1808 rupess). 11. This is the fate of karimnagar passengers...

Sir, I am travelling from Vijayawada to hyderabad on 08.01.2015 the service number is 3549 stating time at Vja is 14.40 hours, The conductor cum driver service bus has continuously operating video with three films and heavy sound. requested driver many times to reduce sound or stop the video but hr denied which made us serious problem kindly look into this and take nrcessaru action.

I have tried to book a online ticket from Rajahmundry to vijayawada for the date[protected] through APSRTC online service on[protected]. The amount of Rs.150/- deducted but ticket is not booked. when i booked two tickets from . Please refund the amount to my account. My e-mail id is krish407.[protected]@gmail.com and my phone number is [protected]

Sir, I booked ticket on line from Chennai to Kadapa, to travel on 12.12.2014 on chennai Pulivendula service in APSRTC and the service has been cancelled and you gave the following details for the refund, but till date the amount of Rs.242/= has not been credited to my account. APSRTC REFERENCE NO: [protected]. BANK REF: [protected]. MY mail ID: [protected]@gmail.com. Thanks & Regards, RAMA SUDHAKAR.N

Dear APSRTC Team, I have Travelled from Barkatpura to Infosys in the Volvo Bus, 2 days back they charged 65 Rs. And Today I boarded different bus and conductor raised the ticket from Tilak nagar to WiproXd and charged 70 Rs. When asked the conductor why the price is increased in 2 days, she was saying the difference is might due to the depot which bus belongs to. When I checked the tickets the boarding and Get Down points are wrong. Is it really you have different charges for the different depot buses, and why are the stations are wrong in the Ticket. I think is new way misleading people by the conductors. Most of the people Don't check the stations in the ticket and end up in paying high than the actual. You need to check with specific Bus Conductor in the below number bus, two times i boarded the bus she has issued tickets with wrong stations. Bus No : 08002VLV DRV:UPL BUS:28Z0018 WB-15626 CON:209328 FX60200514 MCNO:UPL151

I want to give following details first : Incident happened in - Location - hyderabad Bus route - 126M Time 11.15 A.M Bus no - Attached in picture and conductor PIC also attached. Incidence - I boarded the bus at MIG bus stop kphb phase-6 and ask a Ticket to Mindspace/Raheja It park. Ticket cost is 12 RS.I gave 20 rs and ask for balance 8 rs. Conductor told me he didn't has 8 rs change with him and make a mark on my ticket backside for 8 rs balance. When bus reached Hitech I asked for 8 rs balance.Then whole thing started. Mr. Conductor was not willing to give my remaining money back. "He asked me to go back home and bring 2 rs change so that he can give me 10 rs" "He told me not to board the bus i[censored] didn't have the change" "He asked me to come in front to collect the money as he was standing there very comfortably" "I went to his place and ask for my money still he was not giving it" "I warned him that I will complaint against you, He said he don't care and nothing can be done against him" "He started talking to me very ruthlessly, harshly and in a unethical way" "I strongly opposed him for his behavior then suddenly and strangely Mr. conductor got change in his pocket from No where and gave my balance 8 rs back" "I asked him to tell me his name or govt. Id no ... He refused" Then I took his photograph and captured bus no. as well. I am posting this with a faith in the SYSTEM and expecting justice for a common man. I hope my voice would reach to the right ears and no one else will suffer like this. It;s not the first time when a conductor is not willing to give back balance money to the passenger .It happens almost everyday. Genuinely, If conductor doesn't have change that is fine BUT if he/she is having change but still not giving the passenger this is bluff, dishonesty and unethical.Please help to improve this for the sake of COMMON MAN" -Br Pankaj Sharma Email- [protected]@gmail.com

I have tried to book ticket from Rayachoty to Vijayawada on[protected]. The amount was deducted from my account But the ticket was not booked. The same is the case on[protected] when i tried to book tickets from Vijayawada to Rayachoty..The remittance details are as follows. 1).Merchant Website : apsrtconline.in Date :[protected]:37:18Merchant Reference Number : [protected]EBS Payment ID : 31585564Payment Amount : 500.00 INRCustomer Name : venkataramireddy mukthapuramCustomer Email : [protected]@yahoo.comStatus : Incomplete 2).Merchant Website : apsrtconline.in Date :[protected]:01:22Merchant Reference Number : [protected]EBS Payment ID : 31755346Payment Mode : State Bank of India NetbankingAmount : 999.00Customer Name : venkataramireddy mukthapuramCustomer Email : [protected]@yahoo.comStatus : SUCCESS Contact no.[protected]

Dear sir/madam, This is regarding our travel experience with one of the Bodhan depot bus from route Hyderabad to Bhodhan on 20th December 2014 4pm on bus number AP29Z878. (One man service) The driver put the bus on platform and waited for the bus to fill with passengers for 15min and the bus was full bby 3:40pm. Once the bus was full, we went to ask for ticket, he said he wanted to leave for lunch for10 min. All passengers patiently waited for it. Once he was done in 15 min, he came back to sort out his personal luggage for 10min. Once again, passengers approached him for tickets for which he saod he wanted to go have a tea. Passengers grew impatient and agitated as he left for tea as 40min were wasted sitting in the already full bus. After a total 45min of wasting passengers time, the driver moved the bus from platform and parked it aside to start giving tickets for 15min. He denied to give his name as more than half the passengers with small kids argued with the time wastage. We hope that such irresponsibility of the driver wouldn't go un-noticed and unpunished for wasting the precious time of the customer. We all travel to reach our destination with a purpose and on time. Request you to make it possible.

Respected Sir, I am Ravindra, who was working as a Govt.teacher. On[protected] I booked a ticket from secbad to Ongole. my ticket No is 36514738.seat No is 21. UID is 6655.I boarded at L.B.Nagar stop.I requested the Driver cum Condutor to awake me in Ongole. But he did not do that.When i awoke my self at 2.30 A.M and i asked him he did not respond properly. He dropped me on the Highway at a village name called Shanti nagar between Ulavapadu and Kavali. I suffered alot in the midnight. No buses were stopped there. i walked more than 10 k.m s to the next busstop and there i catched another vehicle and reached my native place. I requested the conductor at Miryalaguda busstand to awake me at ongole. So I kindly request you to take necessary action against the driver cum conductor who indirectly suffered me a lot that midnight. Thanking you sir. yours faithfully Ravindra, D.No.1-95A, Gopalnagar 4th line last, Ongole, prakasam-523001 Mobile No-[protected] E-mail: kravi.[protected]@gmail.com

I am trying to book the rtc tickets through eTicket login, by entering source and destination, and 2 adults and 0 childs i tried for an hour to book the ticket but its showing an error "Please enter valid No. Of Adults and Child details" even after entering valid numbers. Please find the attached screens