Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

My Order No : [protected] dated on 31 Jan'2012 and and according to the order details the product is to be delivered before 21 Feb, 2012 but till date I have not received any information about the order shipment. As per the terms and conditions of the website

" Delivery

We offer a ‘9 Days Delivery Guarantee’ on all Battle products from the date of receipt of payment
For cash payment mode, delivery guarantee starts after receipt of cash
For cheque payment mode, delivery guarantee starts after cheque realization"

No information has been provided about the order other then the initial order confirmation mail. I have not received any other information and I mailed 4 times already (mail ids - [protected]@futurebazaar.com, [protected]@futurebazaar.com). I did not receive any replies for my mails. I also called twice (Ph No. - +[protected] as listed in the site). In the first call the customer care person was not able to give me proper information. When I called a second time nobody answered my phone call. I find this situation unacceptable and this situation is affecting me mentally as I do not know what has actually happened and what has been done with my money. Also I find it very disturbing that I can not hold anybody accountable for the situation and I expected a lot better from the site.

Regards,
Mrinal Kanti Dey

Hi,

I have done big mistake by getting to words of Hometown Hyderabad.On Feb 5th 2012 I had a visit to the store and Sales team had said I can make advance payment and get special offer which is available on that day. They had shown that they will be giving 40 % discount and additional free items. Sales team said once they take measurements of my apartment they will provide me the exact design based on which they will draft a agreement between Hometown & the customer. But later I felt that Hometown agreement is one sided agreement which is totally in favour of Hometown. Customer has left with no option of raising his voice just need to accept what ever and how ever Hometown delivers. More over entire payment has to be made with out even completing the work. So I decided to cancel my order as it was not confirmed by me. But when I approached the store manager Mr . chakradhar is denying for cancellation and more over forcing me to do business with them for Rs 1,90,000 else he cannot refund my advance amount of 10,000. Even though I have not been into any agreement with hometown on execution and final design Mr Chakrdhar is saying he has already placed my order so he cannot cancel. I had requested him to put the same response in written for which he denied. Later on my repeated request Mr Chakradhar said he need two days for sending email about my discussion. But two days has past but no response from Mr Chakradhar. Hometown company website clearly states cancellation policy but he not reday to accept.

http://www.hometown.in/info/cancellation_policy.html
But they are not honouring it. They are cheating me with out delivering anything for Rs 10000/-.

Please be cautious with Hometown. I could see many bad reviews all over web.

Given below is the complaint I made with Big Bazaar and I still have not received a reply from them.


Dear Sir/Madam,

I am a regular customer of big bazaar and I was very saddened and disappointed by an incident which took place at your big bazaar outlet in Poonam Mall,Vardhaman Nagar,Nagpur. I had gone for shopping with my family in Big Bazaar as i do every month and i purchased a packet of 400gm Govardhan cheese whose MRP is Rs.130 with a manufacturing date,August 2011. Since it is a bakery product, it has to be consumed within six months of the manufacturing date. As per my calculations, six months from august finish off in January. That product should have been off your shelf since it had crossed the date of expiry but it was still there on your shelves and unsuspectingly I purchased it because of my trust in your company. This happened on the 1st of Feb,2012. When i received the delivery of my products on 3rd February,2012 with the bill, I checked them and it came to my notice that the outlet had charged us Rs.160 for that packet of cheese which is Rs.30 more than the MRP. According to the rules set by the Government of India, no one is allowed to charge a single rupee more than the MRP, and I was charged Rs.30 extra which is highly incredulous. I am unhappy that you have stocked products which have crossed their expiry date and are selling it to customers which is a wrong practice and highly intolerable. I had taken up this issue with the outlet manager and I am highly dissatisfied with his answers. I used to constantly read in the newspapers about such incidents happening in various stores but such kind of incident happening in such a reputed store has flabbergasted me. I have lost the trust and faith I had in your store and I have been provoked to take up this matter in the consumer forum/weight and measurement department. Its my request to you to take this matter seriously and stop the sale of products more than the MRP and also which have crossed the expiry date in all your branches or you will face serious consequences.

Please look into the matter and take necessary action.

Hi,

Subject : Improper conduct and mishandling of the company's policy
I visited Big Bazaar on 18th Feburary 2012 in chinchwad pune around 5pm. My handpurse was checked and locked. Due to a phone call , i came out. I reentered , but at this time all my personal items like earrings , cosmetics , small wallets were put up with the white sticker whcih were inside my bag and my bag was then locked by the plastic string. I asked the security personnel that when my handbag is locked , then they should not put stickers inside on my personal items inside the bag. They said rudley get a gate pass if you dont want the stickers. The incharge of the outlet came and said this is comapny's policy. I insisted to show me the policy. On the policy itw as mentioned clearly that laptops , or baby bottles or water bottels which are carried should be sticked. I insisted to accept my complaint by providng the recived stamp of their coampny. But they did not do. I dailed the customer care number [protected] which was busy all the time. Manager in cgareg came and denied accepting my written appalictaion. he said you need to drop the email or call on the number. I dialed in front of him the number shared . It came engaged and he tried to fool me by dialing in the number [protected] which was ringing. I debated on this as well. Not only this, he said that we are putting stickre son customers jackets as well. Such insult was being done by the staff of big bazaar. My only point was that we open the locked bags in front of the bill payment counter . So why you are putting stcikers on the pesronal items inside the locked bag. Moreover now its communciated that our clothes would also be palced stcikers which is anmbarassing and humilating. I request you to please validate this case and assist me. thanks

Order number [protected].
Product: Dreamline Flat Tope, Size 14
FBID: 2561214

I places this order 1 am 25 Jan 2012. FB committed to deliver it by 7th Feb 2012.
But they were unable to do that.
After many emails & phone call follow ,I received the reply from FB on 11 feb that they dispatched the product by 11 the feb 2012 by Aramex courer with tracking no [protected].
For four days there was no change in the status of tracking no. On confirming to Aramex courier,they said the tracking number is invalid.
when I again complained to FB ,they then tried to forward the issue and then the product was actually dispatched.
I finally received the product on 16th feb 2012..the other blunder FB team did that they send wrong inferior quality product.
Again I called futurebazaar customer care,they told me to handover this product to nearest BIG BAZAAR outlet.they will send right one in replacement.

I handed over the wrong product received to BIG BAZAAR Ratan Mall, Agra on 16 feb 201 for order number [protected].
The name of employee is Thomas with employee Id-157189.
Contact details for BIG BAZAAR Ratan Mall, Agra[protected],3021476.

After so many hassles to reach customer care,I finally reached them and talked to Supervisor Mitesh who committed me to not only give right solution but also satisfactory one.but he was not unable to do that.

When after talking to other Supervisor Grishma who committed that Mr. Aditya Pathak,Escalation Manager FB will call me by today evening.He also didn't turned up.
I must say FutureBazaar have no professional ethics and commitment. its like andher nagari and chaupat raja. No one is responsible here.

To Highlight here ---
1- I didn't received the product on time and as committed.
2- When they said that they dispatched the product but actually it was not dispatched but when i done follow they were pressurized to dispatch the same.
3- I received the wrong product
4- After handing over the product to Big Bazaar Agra,when I ask for new product they said that its not in stock.
how its possible if you guys already committed and communicated that you have arranged product for me. either you were fooling me and then send wrong product or something fishy inside.

I HAVE BIG QUESTION..IS THIS THE STANDARD THE FUTURE GROUP IS LIVING ON OR WHAT?

To add, I really condemn Future Group for such irresponsible communication,firstly by not sending the product at right time and then after so many calls when I received the product.It was not the one which I ordered.

Its really shame and if one can communicate to higher management then they should realize that every time when I call +91-[protected],I have to wait for 20-30 min and then most of the time,the call is automatically disconnected.
Further,I have to pay STD call rates for calling you guys.
Till now I spended 10 times more the cost of product and the highest stressed time and it wastage ,the cost of product beared by me is 85/-
Think about it.

This stressed situation not only waste my energy but make me disappointed.

ITS SHAME!!!!!.....if this is kind of services been offered by Mr. Biyani's Venture..Iam sorry I wont turned up again after the completion of this transaction. Hope Mr. Biyani can hear this.

I also want that if you guys some shame left then for all these troubles,besides sending me right product..you should also complement or compensate me with some right thing.

Best Regards,
R Mittal

Order no : [protected]
payment status : payment confirmed
order placed on : jan 27, 2012

with reference to the above, i would like to warn everyone who comes across this post- DO NOT EVER EVEN THINK OF BUYING FROM FUTUREBAZAAR.COM" a bunch of frauds are running this company. my order has not been delivered till today, the 17th of february. consumer harassment forums like this are full of complaints against them and NAAPTOL. the most ill-behaviour on their part is that, they do not bother at all about responding to your calls or mails. when you call either it wont be picked up at all or the service representative will keep you waiting for 20-30 minutes. if you have any doubts about my comments just go through the ordeals of others described here and other sites.

because they are intent upon cheating, they dont have cash-on-delivery option. i am a regular buyer on homeshop18, yebhi, myntra, flipkart. but forget about this sort of ignoring the consumer once the payment is received, they apologize even for a day's delay!! and futurebazaar dont even bother to respond.

so, if you dont want to lose your money, please dont buy on futurebazaar!!

Dear Sir/Madam,

I bought a product from futurebazaar.com, they wrote it will be shipped. They wrote " ...You can find details of your order here: http://www.futurebazaar.com/user/orders/[protected]/" in an email. Now the page doesn't exist. It was bought on 27 January but now it is 17 Feb. The problem is on calling i am getting your call is on wait. Please help.

Thanks.
Abhinav

Hi,

This is Vivek Malakar. I ordered a product from Futurebazaar. Order number [protected]. I ordered for "Cinthol Deo Spray Musk 200 ml With 75 ml Deo Spray Free" but they sent me "Cinthol Deo Spray Musk 200 ml With Colgate Max fresh". I ordered the product just to get the Deo free. I sent a mail to them complaining about this but the reply I received is as follows,

"Namaste Vivek,

With reference to your below e-mail, I understand your concern regarding the free product delivered under the order number [protected] against the product "Cinthol Deo Spray Musk 200 ml With 75 ml Deo Spray Free".

As checked, I confirm that we arrange the product directly from the Brand and the same has been sent across to you. I further confirm the such offers are directly provided from the Brand with the different products as a complimentary products and the same has been delivered to you."

And I never expected this from Futurebazaar.

Vivek Malakar.
[protected]
[protected]

Order ID: [protected]

I have received Iron Box.

I purchased this item for gifting purpose.

Unfortunately it was not working after we open and tried to iron.

I was vexed up calling customer care and waiting in Que to speak to agent.

I would have spent more than 200 in calling customer care but unable to talk to customer care Rep.

Today i got connected to customer care and he saying i crossed 15 days return policy in just one day.

I have mailed them before return policy date only. BUT No response from them

emaild:[protected]@gmail.com



Your quick response is appreciated.

Hi

Every day i am getting the unnecessary promotional offer SMS from future bazaar. i don't wish to receive those type of SMS alerts. So please stop it immediately.

i want to cut it down from your side. i don't want the solution like "sending a SMS mentioning "DEALZ NO" to 575758." because it charge 3 rupees twice... still its coming...please help me

if you can't do i like to go Consumer court... please help me

I had purchased a TV cabinet from Big Bazaar, Baghajatin,Jadavpur,Kolkata-700 047 on 28.01.2012. Furniture deliver challan# 4020 dated 28.01.12 wherin the delivery lead time mentioned is 15 days from the date of purchase. The time period has already passed still the item is not yet delivered. This is a gross wrong commitment and misleading the customers for which proper action needs to be taken.

I purchased a Samsung galaxy note phone from big bazaar on 29 th of January 2012. . And requested for a soft copy of the bill. . It just requires seconds to send it. . But its been more than than 10 days and. I have not received the copy and.the person keeps telling I ll send it. And no proper response. the employees name is ranganath. I purchased the phone from lido branch of Bangalore. . Pls respond to this complaint as soon as possible.and send me the soft copycopy

I purchased Dressing table-Impiana from Hometown Marathalli,Bangalore on 5th Jan 2012. Home town promised to deliver on or before 20th Jan 2012. I kept calling & tried tracking the status of [COLOR=#009900 !important]the delivery[/COLOR] & finally they assured of the delivery by 4th of Feb 2012.
As expected,i tried reaching them again on 4th feb & couldn't get any response as [COLOR=#009900 !important]customer care[/COLOR] line is always busy. Its being a more than a month now and i haven't receieved my product where Hometown had taken the full payment as well as extra [COLOR=#009900 !important]delivery charge[/COLOR] on the day of purchase itself.
I still don't have worth point of contact to address my issue .
Please let me know how can i escalate this issue & get my money back.
The details of my purchase are:
Advance Receipt number: [protected]
Advance Receipt date : 05/01/2012
[COLOR=#009900 !important]product code[/COLOR]:[protected] DrsM Impiana ZT PB Lc Gd 302,WALNUT

Regards
Vikash Kumar-[protected]
#2219,2nd floor
17th A main,HAL 2nd stage
Indirangar,Bangalore
560008

Its already 10 days and those buggers did not send the fitter/carpenter to fix the Study Table purchased from them. I called them every single day and they would say that they will come tomorrow... but tomorrow never happens! I'll curse the founder Kishore Biyani a million times! They are not bothered about customer satisfaction. Had this been USA, I would have already sued them! This is not the first time I'm dis-satisfied by them. I'm writing this complaint out of frustration! And I know no one would care to take note of this complaint!

God help Big Bazaar to be a loser!

Order No : [protected]
Order Placed and full payment made on: Jan 27, 2012
Promised to deliver on Jan 31. 2012
Status says ready to ship on Feb 9, 2012

This is despite making 2 phone calls to their call center. They make false promises and the status stays the same. They haven't assigned any AWB number to my order - this means it is still with them.

This is the state of affairs at futurebazaar.com

Please be very very careful with these guys are they just do not respond.

I ordered for Food Storage Set, on[protected].
Recevied the Item in completely damaged state on[protected].
I tried calling them 5times the call count down begins from 19 or 15 it continues to 2 or 1 and call gets disconnected.
I have lost 100 RS approx for the the call as it is not a toll free number.

I need a replacement for that.

My order details are below.

Order No : [protected]

Item: Food Storage Set, 21 Pieces
FBID: 2576715

email: shailesh.[protected]@gmail.com

Dear sir,


I HAVE PURCHASED MATERIAL TH YOUR BIG BAZAR ON 05.02.2012 HEARE THEY HSA CHARGED VALUE MORE THEN MRP PRICE THIS IS CHITING/ FRAUD WITH ME I CALL TO YOUR BIG BAZAR FROM TWO DAYS BUT NO SOLUTION FROM his side


purchase
big bazar
TR NO 36230 TILL NO 5
RECIPT NO 0008452
DT
05.02.2012
Regards
geeta yadav
[protected]

I have placed an order on 31/December/2011, and my order Id is [protected]. When i placed the order the website was displaying the product was in stock. After some days i mailed them asking for the product, they stated its out of stock and will arrange for it soon. Few days back they called me saying the product is expected to arrive at ware house by February second week. today When i called their toll free number it saying its disconnected, and their website does not load. Its more than a month, still i din get my product in hand.

I had placed an order for the Avon Travel Airbag, order No.[protected], made a direct payment to the Futubazzar.com ICICI bank account, acct. No.[protected], IFC ICIC0000004FUTUREBAZAARINDIALIMITED, transaction No.[protected] from my ICICI bank account through net banking on 28/01/2012, the order was generated by one of their agent AZAM SHAIKH who gave me the order No. and who instructed me to do the payment by giving me their banking credentials which i have mention above to complete my order, as i was not able to complete the order on their website due to their 3rd party payment vendor application was not working for net banking payment and was giving error. Hence completed the fund transfer and called them back and provided the transaction no. to track the transferred amount.

Before this order I had placed another order for Truti Non-Stick Cookware set on 01/26/2012, and the funniest part over here is the order no. for this order was also the same as the above one, order no.[protected]. Here the amount was taken from my account, however the order was not completed. So when i called them they promised me for the refund.

I called them back to check the status for the Avon Travel Bag order, and they are telling me that the order is still incomplete, they confirmed that they received the amount for the product. I call [protected] spoke with Laxmi, Karishma, Viraj(twice), Franklin, Rishi, and at last Vinita(who placed my call on hold for more than 10 mins and disconnected the call at around 04:00pm on 02/07/2012) from their complaint department regarding the same.

I dont want a refund for this, I just want the product to be sent to the mentioned shipping address ASAP.

I bought new "Spaldings" shoes from "BIG BAZAR" of rupees[protected] discount) on 26/11/11 (Bill attached in picture). During sale of shoes the sales boy told me that if you have any kind of complaint we can change it in 3 months. The condition of shoes, today (05 feb12) is so bad. I complaint it to customer care and tried to replace the shoes, but the sales man didn't changed the shoes saying that sir your way of walking is not good (sir aap pair ragad kar chale hain). its so harassing buying a shoes from such a reputed company and they talk to us that we don't know how to walk.

Please find attached the sales receipt and the pictures of shows which looks so bad in 2 months only.

Hope u understand this case and take appropriate action..

Rajan