Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

HAY I AM HARMEET SINGH BHATIA FROM INDORE...I HAVE PURCHASE SOME PRODUCTS FROM BIGBAZAR RATES ARE SHOW IN PRODUCT RS.23.00 BUT CHARGE IN BILL 35.ONE PRODUCT PRICE RS.84.00 AND BUY1GET1FREE BUT THEY CHARGE FOR 2 RS168.MY BILL RECEIPT NO.0010022 ST;4750 CH:12433 DATED.01.02.2012.AFTER COMPLAIN THEY ARE NOT REPLYING ME. MY VEIW.....ISSE JHOOTA AUR LOOTERA KAHIN NAHI.

Following Orders with Future Bazaar.com were placed and were cancelled by them unilaterally on 25.1.2012, but even after 8 days the amounts have still not been refunded. Order Nos- [protected] & [protected].

Further, 4 more Orders (Order Nos: [protected], [protected], [protected], [protected]) were also placed on 25.1.12 but the same have not been delvrd inspite of my repeated requests.
Phone calls to Complaints- Customer remains n hold for 15 mins & gets disconnected. My emails n Phone calls have resulted in no action.

No one lifts the phones at your Jogeshwari, Vikhroli and Marol Office.

Sir,

This is to bring to your notice , that we had purchased a dettol hand wash from BIG BAZZAR Vadodara on 31/01/2012 , after coming home we checked and found MRP mention on product is Rs. 147/- you have charged Rs.167/-

When we called up Customer care executive, no satisfactory reply received and were advised to visit stores and brief them.

We stay 10 kms away from your Stores , both working, pay for parking , other expenses.

Surely we are not going to visit you stores for no fault on ours.

We are enclosing herewith copy of our bill and product.

if we do not receive your satisfactory reply within seven days, we shall be forced to approach consumer forum for the wrong done to us.

Regards,

Ashok Mirani
Vadodara
[protected]

I am writing to complain about the awful experience that we are having with Hometown Marathalli, Bangalore.

We ordered a kitchen cabinet on 14 January 2012. An item was delivered to 26 January 2012, despite the promise that the item will be delivered on 22 January 2012. Mr Ramesh came to assemble the product on 28 January. This is when we discovered that the wrong item was delivered.

We made several phone calls - to the call centre and the store. We spoke to the Sales person Mr Satish who assured that we had ordered this cabinet and there was no way the store made a mistake. Luckily Mr Ramesh remembered the location of this item in the shop and was able to convince Ms Reshma Pinto that indeed the wrong item was delivered. We got an email from the company acknowledging that we got the wrong shipment and the it would be picked up on 29 January and the correct stuff would be delivered on 31 January.

On 29 January 2012, we got a call from the driver at 6:30AM in the morning asking for a pickup! Ironically, hometown offices open at 11:30am. Given the timing, we asked for him to call back later and never heard from him.

On 31 January we are supposed to receive what we actually ordered and there is no communication. The call centre executive Mr Manjunath could only confirm that a pick up will happen (no time is mentioned) and we MAY get out cabinet tomorrow or day after. After annoying attempts to reach senior executives later in the evening I got a call from Mr Gideon saying that they regret the problem and someone will come to pick up the delivery. No one called or showed up to pick up the wrong item.

Today is 1 Feb. I can't get through the hometown customer service centre for the past half hour. I have sent emails and feedback to their team. No response.

Terrible customer service. Won't even give me my money back let alone a reimbursement for all the inconvenience caused. Thoroughly incompetent management.

Megha

Order no: [protected]

Dear Sir,

As a good will gesture from ICFAI, I got an Rs.500/- worth of gift voucher. Which I thought I would redeem from Big Bazaar, Ameetpet, Hyderabad, but the experience of shopping at Big Bazaar with this Voucher has been nothing less than a horror trail.

Before starting with my shopping itself I asked couple of ladies at the cash counter if the gift voucher was valid and they gave me a positive response.

Hence I went on to shop for merchandize worth approx Rs.2000/-. But when I went to the cash counter to pay my bill, to my utter shock they said that the gift coupon is not registered. I failed to understand how Big Bazaar group can issue a gift voucher that is not registered.

The Cashier told me to go to the Customer Service desk. The customer service desk at Ameerpet was one of the most hopeless Customer services I have ever encountered; they are only good for Packing, not for handling customer queries.

Only after yelling at the Guy at service desk, I got the contact of Manager Mr. Ravi. (I was asking for his mobile number, but no one seems to know it at big bazaar.) I had to go to his office and wait for 15 min. Finally the gentleman was there. He assured me that he will get the issue resolved in 15 min. Therefore I waited and waited and waited for 1 hr to get a call for one of his executive saying they are sorry about not able to do any thing about it for the time being and they will revert back to me later on this issue. (Lady Executive explains Ravi that this is the issue with all of these RV)

The whole of Sunday was lost just to avail this Big Bazaar coupon worth Rs 500/- over and above that spent Rs. 300/- worth of petrol and time (invaluable). What was most depressing was the service at every level (not adding an adjective to the kind of service).

I would request ICFAI (guys that I know) to kindly stop issuing these voucher to any one and spare them of the ordeal that you need to go through redeeming it.

Thanks,
Mandar
[protected]

Dear Sir

Every time I go the these shops/malls in the city they charge extra for polythene carry bag giving excuse that government has instructed them to but in my opinion they should be providing paper bag to customer so that we can save the environment.

Thank you.

sir,
I had bought a PHILIPS sandwich maker from BIG BAZAAR ,PATNA . on 25 jan 2012.on reaching home when I opened the packet ,I found the lower body of sandwich maker broken .On contacting the PHILIPS service centre at patna, they asked me to take the damaged product back to BIG BAZAAR . When I took the product to big baazaar , the sales men were blaming me for the damaging the product. They were so rude and loud . I fail to understand that I had bought jam bottles that day from big bazzaar and they were intact but a sandwich maker which I think was not made of GLASS CRUMPLED ! ! Then they called their manager and to my utter shock he told me that I should have checked the product proprely before buying because there was so much rush that day and it was not possible to check every electronic product they were selling. AND ITS NOT THEIR POLICY TO DO THIS. .and ASKED ME TO GO ANYWHERE I WANT TO BUT HEwill NOT REPLACE THE PRODUCT., a heated argument followed then. Then, I asked him to return my broken product . ,and when I started reading my guarantee papers, my bills, one sales man offered to change my product because they thought I might complain to higher authorities or so .He did change my product ,but at the end I am really pissed off by rude and so un proffesional behavior by your so called manager. I swear not to visit your BIG BAZAAR again. YOU PEOPLE JUST SELL THINGS WITHOUT CHECKING AND EXPECT CUSTOMERS TO CHECK EVERY CIRCIUT OF ELECTRONICS. I COULD HAVE DONE SO IF I WAS AN ENGINEER. AND NOT EVERYONE A ENGINEER IN THIS WORLD... KINDLY GET YOUR POLICY CLEAR ON EVERY ADVERTISEMENT YOU MAKE IN NEWSPAPAER THAT CUSTOMERS WILL HAVE TO BUY ELECTRONICS AT THEIR OWN RISK, IF THEY DONT KNOW THE INTRICACIES oF THE PRODUCT they are buying because you people dont bother to check them before selling .
DR ROOHI SINGH

PATNA
dr.[protected]@gmail.com































































































dr.[protected]@gmail.com

This is about the Big Bazaar outlet at Aditya Mall in Indirapuram, Ghaziabad. It is one of the the biggest in size in Indirapuram and lowest in terms of polite consumer behaviour. Recently, they started a drive to ask customers to bring their own bags to carry the purchased stuff or buy plastic bags at a cost. So far so good. However, their environmental sensitivity is limited by their convenience. They will not pack the stuff purchased in any bag you give them - which incidentally are their bags bought earlier from them. What's more, the packing staff is so rude to throw the bags you give them as trash. Recycling is also an important aspect of environmental protection is conveniently forgotten. And while they rank disgustingly low in consumer satisfaction, they definitely are loyal to each other as the billing staff fully supports and encourages this attitude. They do have a farce of feedback forms more to waste paper than anything else since no complaint is ever addressed. At one time they used to call themselves Apna Bazaar, how ironical is that??? While some of the staff is well behaved and tries to address issues in a constructive manner, there are several who make all such efforts meaningless. After all, one dirty fish spoils the entire ponds, and Big Bazaar, Aditya mall has recruited several such dirty fishes. Nobody expects the customer to be treated like a king, but one does expect basic human dignity and decency ... totally lacking at Big Bazaar, Aditya Mall.

I purchased a pair of shoes from future bazaar online,when i purchased the shoes it was in stock and the customer care called me up to let me know that i would need to pay the cash at the bank for which i did the very next day,however its been a long wait approximately 2 months and the product is still not arrived.I called the customer care several times and now they tell me i will have to cancel the order from my side for which i have refused,This is to also let people know that the customer care are a bunch of liars and cheats they never give you the right answer or information.I WOULD PERSONALLY SAY FROM MY END DO NOT SHOP FROM FUTURE BAZAAR ONLINE THEY ARE TERRIBLE AND THE LAST EXPERIANCE EVER HAD WITH THEM.

This is to inform you that today i.e 25th jan 2012, I had visited to BigBazaar, Fathehabad Road, Agra there i had collects the good in bulk and had gone to the billing counter, where my bill was done but before the bill was printed by the cashier Mr. JataShanker Mishra came and says that this goods would not be billed. He called two or three persons and said that your billing will not be done and insulted me infront of your staff as well as infronts of other customers.

In the meanwhile, he called my brother and ask for certain commission which my brother refuses. He then said that "dekhta hu tumahara bill kaun banata hai". while in the mean time two or three customers come and there bulk goods was billed (even you can saw in your billed records). when I saw feel really embarrassed and insulting in front of my family and others customer.

I feel really shock, that in todays world where the customers were preferred, where people such like Mr. Jata Shanker Mishra doesnot want the customers to really come back to their stores in which they were only employee not an employer. They only think about their benefits.

This would not happens to other customer and I am your customer thought to complaint about the mishbehaviour of your employee so that the senior officer of your company could take some action over such kind of people. If such would happen then let me know.

Regards
Dr. vishal Singhal
A 13 Keshav Kunj
Partap Nagar
Agra. 282010
M. No : [protected]

SIR, Date: 19/01/012

With due respect I would like to bring to your kind information that PAYBACK CARD no [protected],
India's largest loyalty program of BIG BAZAAR, BHANGAGARH GUWAHATI 781005 was not given to me on 06/12/2011 when I cleared my Bill of Rs. 1474. My receipt No is 0028276 on 06/12/2011. Sir, I went to BIG BAZAAR as like the other day I go there. I paid the bill in cash at 17:10pm to the Cashier Sahjahan Ali and I purchased 33 ITEMS from the Ground Floor.

The Cashier misbehaved with me and my wife and then he took many advantages o[censored]s and partially gave the PAYBACK card to a guy who was indecent and was standing infront of my wife . He uttered to me some Assamese Slang words that I feel very ashamed if I say you now. My question is why I was issued the PAYBACK CARD on 07/01/2012 by Cashier Parag Dutta and why on 06/12/2011 I was victimise. Sahjahan ali the cashier didnot issue me the PAYBACK Card on 06/12/2011 and he insulted me infront of all other Customers. Please take necessary steps in this regard. Please give me Justice.

I have bought 4 furniture's of Big bazaar. When I was buying those, I was apprehensive that after I buy the things I may not get the after sales service. i am in a transferable job. But at that time they said that whenever I get transferred I should inform the Local Big bazaar office and they will come and fix it.

Till now i have asked the Big bazaar fitters 3 times to come and fit my things but nobody came. I also asked the office to send the people but they said we have to contact the fitters directly.

my entire investment is a waste. I had to get fitter from outside to fit it. But it had all gone waste and now the furniture is not being in a good condition (Not working)

Please help me. I request you.

Regards

Sougata Dutta
ph- [protected]

This happened for more than 3rd time.The salesman at big bazaar , ahmednagar are extremely arrogant as well as non-cooperative.
Whenever anything is needed salesmen not available . One has to search them and after searching also they don't pay attention to you.
Many salesmen even don't know where the product is placed and even the product availability.
On top of it on billing counter salesmen never have change available . They ask us to find change from anywhere or by another product to round of the cost of products.
I just like big bazaar because it has everything under one roof and you need not search for anything but if I'M getting such kind of treatment again and again then the local market is preferable.

This was my first purchase from Home Town.

Purchased Date - 14/01/2012

SONY LED
SHOE RACK

I AM VERY MUCH DISSATISFIED WITH THE WAY THEY ASSUARE FOR THE DELIVERY OF THE PRODUCT.

Delivery Failed on the Date promised - No Issue.
Nobody contacted me about the NON-DELIVERY - Very Bad. Not Expected.
Reason for the NON-DELIVERY - Different persons gave different explainations which were very contradictory.

2 Days WAIT for the Delivery of the Product but the PRODUCT was delivered in a PACKED Condition without installation. I had to contact the Home Town people on my own and get the way of installing the product on the same day.
Several Phone calls........Several People to contact...........what a mess.....ALL ON MY OWN INTEREST.
Installation would have delayed if I would have NOT taken any step ON MY OWN.

The above explaination was for the Product SONY LED which has been installed but not satisfied with the installation as it has some defect.

Another product SHOE RACK purchased, came after 2 days still lat my home in the packed condition. 2 days more to wait for the assembly. The assurance of within 48 hrs is actually NOT WITHIN - it is ACTUALLY 48 hrs......................

Hi,

This is to state that the staff of Big Bazaar is very unhelpfull today 14th Jan 2011 ( 11:30 to 12:30 noon) there were only 2 counters working in the entire premises.
More that 15 customers were waiting and out of the 2 counters 1 has some technical fault.

After complaining for the same the staff was not ready to open other counters rather they said its your wish if you want to buy you hav to stand and wait.

The reason they gave that they dont have enough staff, this is a regular feature in Allahabd.

Please rectify this of please close this branch as Public is being harresed....

I ordered Washing Machine on Dec 25th 2011. i paid Full Amount to machine.

Till now they not delivered,

Daily i am calling the management office, they told today will deliver, & evening will deliver & tomorrow morning will deliver. this same reason they are telling daily.

somany complaints i saw in internet also but they are all not given any complaint to Consumer Court.

iam ready to face with Big Bazar.

BIG USELESS BAZAR.. & BIG CHEATING BAZAR


S.Karthick Singh,
+[protected]
mysore

Dear Sir,

I purchased one T.V table(sugar trolley) from big bazar in express avenue at royapetta,Chennai on 26/10/2011 for an amount Rs4999/-.During purchase they informed that they will deliver the product within two -three weeks time and assemble the product.They deliver the product but till now nobody from big bazar came to assemble the trolley.when contacted also i am not getting any positive from big bazar employee.
kindly take necessary action and send some body to assemble the trolley.

with regards
Biswajit Ray

Bought three wash basins vide cash memo number T72/354 dated[protected].
One of the wash basin model number [protected] was found to be damaged as informed to us by plumber Mr.Sumit Ojha sent by big bazaar, ranchi. After repeated reminders and personal contact with the personnels of big bazaar, ranchi Mr.Ananjan Khatua, ASM and Mr.Gurucharan Das, Sr, they finally instructed me to bring the wash basin to big bazzar and to surrender it on[protected] and assured me that as soon as the particular wash basin is available at big bazaar ranchi I shall be informed, but no communication was made from big bazaar, ranchi to me.
In the mean time I visited ranchi for some official work and I also went to big bazaar ranchi to remind them about the replacement of my wash basin, but the personnel present over there refused to listen to my complaint and told me that there is lapse of two years, since the purchase of the article, so they will neither replace the article nor refund the amount.
Kindly, go through the details of the purchase and do the needfull.
Contact me at
Dr.Rajiv Ranjan
Ujjawal Enclave, Flat No B-112,
Pugmil Road, Hazaribagh-825301
Ph no:[protected]/292070
Mob no: [protected]
Mail: [protected]@gmail.com

Hello,

We have purchased Sansui 32inch LCD from Big Bazaar ,Sitabuldi Branch,Nagpur , date - 25th Dec 2011.
They delivered defected piece and when we asked for replacement they told the same is not available.
It is more then 10 days now and the complaint is still not addressed.
Please look into this.

Thanks ,
Neha
[protected]

I had registered a complain with customer-care center of non-heating in the Microwave oven. Their service men came and told that a part has to be changed. 20 days have passed and they have not replaced the part and rectified the problem.

Gentlemen my suggestion is never buy any Koryo product from any place, because you will be a sufferer like me.