Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Sir/Madam,
I purchased sofa set and centre table in Hometown, punjagutta, hyderabad for Rs. 50,000.00. There is a manufacture

problem in sofa set delivered to my place and it is not exactly the same as displayed in showroom. Upon complaining the same,

concerned executive visited my place for investigation. He agreed that, there is problem and it needs to be replaced.

Talking about centre table, the product ordered by us is completely different from the product delivered to our place. Even

product number is reflecting fine in the bill but, wrong product is replaced.

Executives promised me that, the items will be replaced by 15th of December. Now, none of the executives are responding to my

concerns and i am completely helpless. Kindly, please take necessary actions and do the needful.

Below are the order details for your reference.

Invoice No[protected],[protected]
Invoice Date - 14-NOV-2011
Delivery Note - [protected], [protected]
Buyers order number - [protected],
Dispatch document - [protected], [protected]

The above mentioned complaint is already registered with Department of Administrative reforms and public grievances and the

registration number is DOCAF/E/2011/01195.

In big bazar Tofu is being sold as Paneer . They label the item as paneer and bill it as tofa . The product is sold at rates of paneer and the customer is misguided . This is happening in Great india place mall Noida.
With many people not knowing the difference between the two they are easily fooling them .

Its very sad to know that a big outlet can have such a careless cashier and even the manager who is not care full at the time explaining the order which is to be billed. I have made an advance for a dining table and wanted to have an installment facility and according to the manager only 10% had to be paid by me for an advance order but the cashier have made a bill of full amount and have charged my card. The manager present out there did not had anything to say and he was very calm regarding dealing the problem which the cashier made.

The debit card transaction was supposed to be void but the same was not done as "it takes long time to get settled and there would be no one to have a follow up with the bank regarding the same" same was told by the manager present out there. It is not at all acceptable as its an bigger mistake done by the cashier and the manager both and it is big concern.

Cashier ID: TALEBR
ADV Receipt no: [protected]
Code: DTS4 Maya SW Im Bs Brown

Please treat this as there is it important and a concern for the money.

Kiran Dhar
+91 [protected]

I had booked a Kurlon mattress last week with Hometown Vikhroli, which was supposed to be delivered on last sunday i.e. 18th Dec'11. I am still waiting for the mattress, its been three days now and theres no update from them. I have been calling those bunch of from howntown since sunday and yet its not delivered. Each time i call they pass it on to some other person and i have to start allover again, explaining why i had made the call... I have made around 150 calls in last three days and I guess I have spoken to almost every individual working at hometown, but no output.

What i want now?
Either give me refund or deliver the mattress with an apology letter, otherwise i wont consider the delivery.

Big Bazaar is known to cheat customers like the inflated bills charging more than MRP. This is out of my experience over 16 weeks in buying at BIG CHEATING BAZAAR at Chennai, Saligramam Stores. Each and every time by rotation they change the products to inflate the bill amount. And each and every time I have to bring it to the notice of billing clerk and ask for refund of excess bill amount / reversal of excess bill rate to MRP. More over they also lure customers by loyalty reward program and one such fraud which is going on now in BIG CHEATING BAZAAR is to enroll people for "PAYBACK" membership to which they assure reward points for buying at their group of stores. But they never credit points to the customer as their online system is always faulty by which it doesn't get reported to PAYBACK to credit points to the consumer who has this reward program card!!!!!!
Made purchases at the above mentioned stores from 17.11.2011 to 19.12.2011 for the total value of Rs.3261.84 Ps, but so far no credit of reward points to me till date. No proper response from customer care Manager Mr. Socrates, nor Mr. Venkat Prasad stores Manager was available to resolve the issue.

Moreover they also lure customers by different offers through "CONNED" advertisements in leading dailies and deny what is due when the products are purchased.

Its an Incident of Sunday dec 18,2011 when I went to watch movie at Metro Junction Big bazaar at Kalyan at 9 am show.
A guy calling himself Sudhir Kadam (I don't believe) as a gate keeper and few of his companions abuse me and my cousin with such a bad words that I cannot mention.
They have no fear of what they were doing with a customer and was telling me that they have a local mafia support named DABANG ( stupid ).None of them wearing their IDs but wearing big bazaars blue attire.One who has Id hide it while entering into quarrel(vinayak I guess).
When I try to take pic they try to beat me as other guards were just enjoying the scene. I prefer to make sure a future group manager(HR) people know this as this incident made me very disappointed that in future I and my relatives won't be visiting such a place where a company don't care about their customer and make sure my well wisher should know this to avoid such places.

Krishnakant Kamte
Software Engineer
([protected])

Dear Sir,

I had to reach out to you again because of the similar issues again.

I purchased 1 Sofa set, 1 dining table set from eZone, Manisquare. With in the warrenty period the sofa was deformed and the dining table started rusting.
Even after a lot of follow up they did not respond until I raised a formal complaint here.

Now they sent a person to fix the rusting in Dining table, but after removing the rusting I can see the coating is also gone. After that they told me (Sukanya from Eastern Region and Aniket from eZone) that they will only be replacing the frame. I think when I bought the table I did not buy the table frame separately so I don't think I should not get the frame only replaced. Rather than the complete table need to be replaced.
Need to see the reason why the entire table is not replaced.


They picked up the sofa from my home to fix the same (as I was informed that they will polish the sofa as well, so they need the sofa). I got the sofa yesterday ack with partially fixed and the damages are even worse, the PVC is damaged and Mr. Aniket said that he will again fix the sofa. Need to understand the reason why the sofa can't be replaced. He informed me that the sofa was serviced by a non-professional and now he is sending a professional to repair. Is it the way Future group treats the customer.

Ms. Sukanya informed me during conversation that they can't repace the sofa (due to manufacturing defects) as it is under warrenty. If they start doing the same, then they have to close the business. I need to understand who gave the right to Future group to play with customers by providing extremely bad quality products?
I believe,if Future group need to close the business because of this reason, they should and they don't have any authority to play with customer by providing extremely bad quality products and services.

PLEASE HELP ME TO GET THE ENTIRE SOFA AND THE DINING TABLE REPLACED.

On 9th of november I ordered 3 products from futurebazaar.com site and today is 15th december but still I have npt revieved my parcel. Whenever I call the futurebazaar people they just have one answer your product is ready for shipment. Every single person just say this . It is a warning to all the people do not purchase anything from futurebazaar. It was my big and drastic mistake to order something from them.

ON 7-11-11 IN BIGBAZAAR(AMEERPET) HYDERABAD, THE WORKER SWIPED THRICE FOR WHICH I GOT REFUNDED ONCE..... IT HAS BEEN 45 DAYS ......... THE BIGBAZAAR PEOPLE ANSEWRS ME RARELY AND THEY SAID ATLAST THE AXIS BANK PEOPLE SAYS THEY GOT ONLY ONCE......... THE BANK PEOPLE SAYS THEY NEED LETTER FROM BIGBAZAAR...... THEY ARE NOT GIVING VALUE TO THE CUSTOMER...................... TOTALLY I LOST 700 RUPEES + LOTS OF CALLS AND MONEY.+ WASTE OF TIME.............

I have Purchased a washing machine from Big Bazaar Sangli. In spin mode it makes noise like aeroplane. Made a complaint. Then several phone calls. The service provider never says no. But never turns up.
Complaint Request id : 4/26/2011SASCO1-314420

Now the outlet of Big Bazaar in Sangli has been closed.(What else will happen if they will provide such bad quality goods and worst quality service?)

What can I do now? Will Mr. Biyani spare some time for such issues instead of writing books and boasting himself?

Otherwise People will catch him at public place. (Even Sharad Pawar was not spared)

Shyam Marathe
[protected]

I had ordered for a deo (Order No: [protected]) on 10-Nov-2011.

I hadn't received my product yet.

On 23rd Nov when I checked the status (Courier Partner: Quantium, AWB # FB0027437) It was shown as following

[protected][protected][protected][protected][protected]

ORIGIN SHIPPED 22/Nov/2011 11:39:07 NEW DELHI
OFFLOAD /BAG MISSING BY AIRLINES 23/Nov/2011 19:30:00 NEW DELHI OFF LOAD DUE TO SECURITY REASON
[protected][protected][protected][protected][protected]

I had informed customer care ([protected]@futurebazaar.com) immediately. They assured me that it will be shipped by Nov 30, 2011.

On Nov 30, I got a call from them & clearly told that 'I haven't received the product' & written them a mail also.

But everytime they are replying as 'you have confirmed the receipt of the product "Yardley Deo Lily Of The Valley, 150 ml" as per your telephonic conversation with Ms. Ashwini. Hence, request you to kindly confirm the same.'


I told them clearly that I hadn't received the product & written clear mail also. I told them to check telephonic conversation (if they have the same) recording also.

But no help. Till now I haven't received my product....

Could you please look into this & kindly take action to resolve the same...

As usual I & my Mother in law had been to big bazaar for our monthly grocery. At the time of billing she stood to give out the items while I had been to the other floor to take some other item.

By the time I reached I found the person (Mr. Hemant Pardeshi) sitting at the billing counter talking rudely to my mother in law. When asked for the reason he said the sodexo passes are only for food items and not for other items like soaps, shampoos. He was offending her for not knowing about this.

I then asked him to settle this matter as we had never faced such situation before. His behaviour still continued to be rude. Moreover he was throwing the items after billing in which one packet of grocery tore and when asked to put in another packet, the lady standing for collecting the items asked us to get a packet from somewhere. How can she ask a customer to do such things when you have so many staff appointed.

After all this...when people started telling him to hurry up he offended us in front of all public that it is because of our mistake.

I told him that I will complaint about this matter and he said to go ahead.

I would like make one thing very clear to you that we have been coming to big bazaar every month for the past 5-6 years...not because this is the only mall..but just because we are now comfortable shopping there. But if such type of behaviour is enetertained in your organisation then we have other options.

Please ask your people to learn to talk to customers..the customers would be wrong many times, they may not know many things..but there's a way of handling customers.. This was just not acceptable.

Cashier name: Mr. Hemant Pardeshi
Time : 19.31
Date : 7th Dec 2011


From,
Gloria

I had made purchases at Big Bazaar, Milan Mall on 06/12/2011 for Rs. 1577.75. When checked with the bill I found that I was billed very much in excess of the offer price. I have tried calling you but nobody answers the phone. Kindly give me alternate numbers to report my complaint.

My Receipt no. is 0048549
St:4783 ch:166333 Tr:84221

06/12/11 20:26


Cashier name Pravin Manjarekar

The details of the complaint against the billed item are as under:

1. [protected]
BGRY WHTE PP 1K Rs. 129
Rs. 25/ worth Muesli with the pack but the Muesli not received

2. [protected]
MAGGIE MULTIGRNZ 320G Rs. 124
offer was Rs. 92/ for 2 packs

3.[protected] Rs. 93
DETT SOAP COL 3*12G
Price quoted on pack is Rs.78/- that is Rs. 15/- off

4.[protected]
GEMINI SF OIL PP LT 4Packs Rs. 340
offer was Rs. 78/- per pack

Kindly explain why I have been cheated by such a reputed organisation as yours. Please let me know immediately. My address and phone numbers are as under:

C/501 Silver Square
Kalina Santa Cruz (East)
Mumbai 400 098
Phone no. : [protected] or [protected]

I am awaiting your quick response failing which I will be compelled to report the matter at the appropriate level.

Prescilla D' Souza

i bought a slider bed from Big Bazaar , on 1st december 2011. they delivered the product on 2nd December 2011, which was a slightly different model , they said it was latest design. I found the bed broken on 3rd december 2011. When we complained to them , they say that they will replace the set in 2 weeks time . I want full refund . please someone advice and help.

Order no [protected] which has been shpped via ARAMEX(the most pathetic courier service) on 24 november with AWB# [protected] . it has arrived in the destination city and yet is not being delivered from past 4 days. everyday the status update is "on hold" . this same problem was faced by me with one of my previous orders with futurebazaar and was given assurance that it would not happen again, what kind of assurance do u give when u cant see to it that it really doesnot happen????

1) every customer who shop at big bazar in kolkata are being charged for the plastic bags which the retail outlets use for packaging the bought items citing a certain notification issued by ministry of environment. this charge could be avoided if the outlets used paper bags. but the retail outlets simply turn a blind eye to this practice.
2) also, chinese garlics which are banned by the GOI are being openly sold at these outlets.
what steps and/or actions could be taken regarding the above mentioned practices?'

I WAS an old customer of Big bazaar Old madras road. But after today's experience I decided not go to any Big bazaar any more. The people at the counter are very unprofessionally and sub standard, I think Kishore Biyani needs to teach there employees some basic courtesy how to talk to customer.

The arrogance with which they are treating customers I am amazed. They are behaving as if there doing favor by billing the item we purchase. Most of the counter people are fowl mouthed. The only thing that I can say to Mr Biyani is all the worst for your future ventures.

Dear Sir,

I am mallikarjuna from bangalore, i don't know who is the right person for this issue, i request you to please guidance for getting my sister PF amount. just i explain briefly- my sister working in Big bazaar bangalore (hebbal) branch nearly 2 year, last 2010 march she has resigned to her job, after 3 months we have applied to PF, first time they are submited to pf office blindly they have told your PF forms are rejected, than again we have open new account with canara bank & submit again PF forms 2nd time also we are received same reason from them, than i ask proof for reject the forms, they told no you are submit blank check and or bring one number from bank manager, i forget that number name than i will bring that number from bank manager & submit it again, after 2 months i ask to related HR but there is no feedback from their, in these period total 4 HR persons changed & i have explain this problem every time, than one day my brother also strictly asking them on 14 jun-2011 when we have discussing strictly they have promise with us, within two days we have sent you acknowledgement, than only they have submit that pf forms & we will get acknowledgement on 16-jun-2011. after 3 months i check my sister account again same problem, again i will ask to new HR, they told no sir zonel office persons also not response to what i to do? still we are waiting for that but its not coming, already 2 years gone for this, so now what i am asking to you,

what is the Procedure for submit the PF forms?
how much days they have taken for submit the forms & after submit the forms, how much days they wont to be credit the amount?
where it is solved?
who is the right person for this?
once we will get the acknowledgement that is final i think, but still we are not getting this amount & still how much days we are waiting.

i don't know what is this procedure & what is the basic problem where it is create zonal office/PF office i don't know.

please dot mind sir, please guide me ASAP.

now finally we have decided send one legal notice from advocate.

Sir,
On 26/10/2011, I had booked a bedroom set that includes a queen size bed, a wardrobe cabinet and a side table, at Furniture Bazaar section of Big Bazaar, Poonam Mall, Wardhaman Nagar, Nagpur. I made a payment of the full amount of Rs. 18,999. I was told by the store manager, Mr. Dilip Agrawal, that the bed was immediatley available, but the wardrobe cabinet and side table were not available. He assured me that the same would be supplied after 15 days. Now almost a month has gone by, but they have not yet provided the goods. I am being told that the goods are stocked up at the Cargo Hub at Nagpur and will take another 20 days. I was not even informed about the reason for the delay and was told only when I repeatedly called them. This is absolutely ridiculous and irresponsible customer service by Big Bazaar who make tall claims of good customer service. Kindly advice.

Pramod Prasad
Nagpur,
Ph - [protected]
Email - [protected]@gmail.com

Dear All,
This is to inform you that on 15-11-11 I purchase some woollen cloths from your big bazaar from sahara mall gurgaon at the time of purchasing I saw a damage cloth then I called a executive to remove that cloth from the stock and I purchase the same colour cloth for me also but by mistake that executive put that damage cloth in my packet on next day when I saw that damage cloth I went to your store i ask the executive to replace that pcs but they don’t have same colour pcs than I select a different cloth for me but this one is costly than the previous one then after all this he is asking me for more money then I reply to him that i want to talk to your manager then he says that he is the manager and he don’t allow me to change the cloth. Now u just told me that when i have a bill and that pcs is damage then why can’t you change the product and if you are unable to do so then pls told me so that I can go through the legal process. I want solution in just 24 hr otherwise my lawyer send you a notice for all this

Attention :- Name of that executive is Mr Ramesh

With Regards
Ashish sharma
[protected]