Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi BIG BAZAAR shoppers

Please check your bills when you shop from BIG BAZAAR MALAD WEST outlet ( opp malad west station)

The outlet overcharges you on many items sometimes more than Rs 10-15 per item.

I shopped last evening and on checking the bill against the actual products i found 6 items where the price was higher than the actual price of the product. They extra charge ca range from Rs 5 to Rs 20 per product on my bill.

When you approach customer service they willing return the extra money charged without checking the product . This made me realise that they too must be aware of the extra money charged.

Please be careful . check your bills and dont be robbed of your hard earned money.

If they overcharge you by 25 per person imagine the amount of profit they make each day with thousands shopping at the outlet each day.

Dear Sir,

I have ordered online to buy a pendrive from Future Bazaar.com on 26/01/2012 vide their order no. [protected]. They have sent the ordered item through Blue Dart vide Waybill no. [protected]. After approx. 20-25 days, when i contacted M/s Blue Dart for delivery, they replied that Item was returned to Future Bazaar because my address was not mentioned on the parcel. Again, when i tried to contact Future Bazaar over Phone, phone was just ringing. after a whooping 6 hrs. trial, i got connected to them over phone to listen that their system is not working! after that, i tried again and again but no body was there to pick up the phone. at last, i made written complain via email, which they replied that item has been delivered! actually item was returned to them only, which they thought is delivered to me! again i emailed them showing their mistake, but now they stopped replying at all.

Shall i go for Consumer court for justice and compensation? How does our government permit such big thugs? If they can not provide services to customers, what is their right to conduct such business? I need a concrete solution for this, because so many people losing their money in claws of these kind of business entities. they should be penalised heavily by competent authority.

I hope, this forum will bring justice to me and others who are being misled by Future Bazaar.

Thanking you,

Manoj Agarwal
108, Panchanantala Road, Bally (Nimtala), Howrah - 711 201
Mobile: [protected]
Email: [protected]@hotmail.com

The Big Bazaar Exchange offer is a fraud/scam. They did not provide the details of exchange in terms and conditions before the transaction. Nor did they write about their rule anywhere in T & C. " i get only BB coupons instead of cash which has 1/10th value of a rupee. This was NOT INFORMED earlier in any form. I sold 25kgs newspaper and clothes which could have been of some use for a poor which BB took by fraud. Help...

[Order ID: [protected]]


This website has such a fake commitment .. As already mentioned that above 500 rs no courier charge ,My order values Rs 1250, But still While delivering the courier man has charged Rs 200 for delivery.

My order no - [protected].

( I would never refer anyone to go for Futurebazar for any of the shopping )
This is the one of the worst experience i had in my whole life.

Regards
Sushil - [protected]

purchased dining table on 25/2/12, delivered on 7/3/12 n yet to be fixed.
nobody lifts telephones at big bazaar. when we contact fixing boys
each fellow gives cell number of another fellow.
most irresponsible replies.
very poor management at vizaj bigbazaar.

I had ordered a chair from Home Town outlet in Thakur Mall, Mira Road. While taking payment they took 100% payment but it has been two weeks that they have not been able to deliver one single chair. Whenever I call them they give some stupid reason and keep saying that it will take 3-4 more days. I got a call yesterday from them saying that it will be delivered today by 2 pm. And there is still no sign of the same. When I called the outlet the guy on the phone had no clue whatsoever. Later I received a call saying that the 'senior' person there says it will take 3-4 days more. Are we mad? Or supposed to waste all our time everyday just following up with these ? Where is your professionalism Home Town? This is pure harassment.

Don't purchase any product from futurebazar because they fraud with customers. I have a bad experience with them still continuing.

ex.
Your Order Details :
View the details of your order here. To view all your orders, click on the My Order Tab .
« Back to My Orders
Order No : [protected] Shipped To:
Payment Status : Payment Received

LC-II-116/24, Sailashree Vihar, Chandrasekharpur,,
BHUBANESWAR - 751021.
Orissa
Phone: [protected]
Order Placed On : *+Jan 11, 2012+*
Total Order Quantity : 2
Total Shipping Cost : Rs. 100
Total Order Value : Rs. 428.00

View by Product
View by status

Qty Product Description Product Status AWB # Courier Partner Amount
1 Trupti 3 pc Nonstick Gift Set
FBID: 2585075 Delivered [protected] Blue Dart Rs. 399.00
1 Garnier Colour Naturals Hair Colour, Black - 100 ml
FBID: 2589710 In transit +*[protected]*+ Blue Dart Rs. 129.00
Shipping & Handling Rs. 100
Order Total Rs. 428.00

1st - I was Order placed on 11th January 2012 but 1st product was delivered on February 25
2nd product was not delivered till date. When I am complaining regarding this matter they send the above AWB No. which is a wrong AWB No. See the tracking details they have provide me.

TrackDart ™ - Tracking Details
Numbers Not Found -* [protected],*
No matching Waybill/Reference Number/Order Number. The reasons could be 1 or more of the following:

* Incorrect Waybill/Reference Number/Order Number entry
Invalid Waybill/Reference Number entry.*
The Waybill number varies between 8 to 11 digits only. Please re-check the numbers you have entered.
For multiple queries, please separate each waybill or reference number with a comma only. e.g. 23553642,12345678,45892634
Incorrect Option Selection.
You may have selected a Waybill option and entered a Reference Number, or vice versa. Please re-check your entry option.
There is no information on the Waybill/Reference Number/Order Number you have entered.
Please try again later.

Still 2 months to be passed but till date they are failure to deliver my product.
Thanks

Hi
My payback card no is [protected]. I had gone along with my wife
to Big Bazaar to purchase some house hold stuff at around 0830pm on 03
Ma 2012. The address of the store is :

Fun-N-Shop Building, Fatima Nagar, Solapur Road, Pune Fatima Nagar,
Solapur Road, Pune.

At customer Service desk I asked about Payback redemption points. CSD
in charge Mr Vinayak Deshpande was too busy on his mobile to reply and
kept moving, even when I tried to stop him. After 10 mins I got a
reply from him about the scheme. Then after selecting the items, I
came back for redemption value of rs 1000/- and requested him for
Coupons. I was handed over the coupons by another employee after 10
mins of waiting, as this vinayak was still busy on his mobile. When I
finally reached billing desk, I was told that the coupons were
invalid. So I enquired about the same with mr Vinayak. He said the
coupons couldn’t be redeemed the same day. I said that he never
mentioned this while i was redeeming, he replied i never asked. I
asked where it was written in terms and conditions, to which he
started shouting on me PUBLICALLY. I asked for the no of his
superiors, reply was “call customer care, if you want something. I am
not here for you. there is no one superior to me here, do whatever you
want to do” and then he suddenly came up with “why did you abuse me”,
Not to get more humiliated by your staff, in your store PUBLICALLY I
told him “I did not abuse you still if you felt that I abused, I am
sorry” Now he came out of the counter to hit me saying “if you didn’t
abuse me, why are u sorry”. Some other employees came with him and when
I tried to make my way through, he said “we have 250 staff here, you
and your wife will not even be found out of this store” (DO YOU GUYS
HAVE “THIS” BEST AS BIG BAZAAR CSD, TALKING TO A CUSTOMER AND HIS WIFE LIKE
THIS).
Someone else came in (must be the store/floor manager) and said we
would do the needful, pl be patient. I again requested him that if I
had come today to buy some stuff why should I come back to redeem next
time, especially if the points have been deducted from my account. In
mean while Mr vinayak again came close in a position to hit me and
again shouted on top of his voice showing aggressive posture (pointing
punches and fingers) “Ye Coupon ab kabhi redeem nahi honge….Ukhaar lo
kya ukhaar loge” (These coupons will never be redeemed, DO whatever
you can, in a language not to be used with customers, specially not in
front of ladies!!). I requested this floor manager to take mr vinayak
away, to which he showed his inability saying he was best that is why
he was in CSD. I was encircled by lot many people and big bazaar staff were
shouting on me from all directions commenting in filthy,
unparliamentary language. Then few customers stepped in to help me
and got me out of big bazaar staff. I left my stuff there and told them I
would lodge a formal complaint against them.

My Complaints:

1. If the points cannot be redeemed on same day, why isn’t this thing
mentioned anywhere or why doesn’t CSD staff tell it to customers?
2. Why weren't my coupons stamped with store name and location and
date of issue, with a signature of CSD, if the columns are meant
for these things??
3. Who gives big bazaar and payback staff right to insult me, abuse me, try to hit me,
threaten me to my life, if I ask them about their superiors?
4. Isn’t CSD staff supposed to be available to customer then to be
glued to his mobile?
5. I want strict action against Mr vinayak, as he abused us publically
and threatened us to our lives. And then with support of big bazaar and payback staff he
made it look like I was the one to abuse him.

6. I want an action against big bazaar and payback staff persons who supported mr
vinayak, when he tried to hit me and abused me.

Please don’t ask me for bills, as I did not purchase anything there,
however the coupon no are: [protected], [protected],
[protected], and [protected]. I seriously doubt if you would
find my coupons in systems, as Mr vinayak threatened that these
coupons would not be valid any more. I want email and telephonic confirmation on the
action taken against Mr Vinayak, or else I would be force to serve a
legal notice to Pantallon Retail (India) and Payback for not ensuring security and
safety in their premise and supporting the staff who threatened me and
my wife to our lives.

BIG BAZAR offering Exchange coupon once we give them any old item.The skim is up to 30th April 2012.on exchange coupon they offer 25% discount except food product,on which they offered 10% discount. Accordingly they display their sale price on label at product display.

After verifying price customer approach cash counter for billing & payment,You will came to know the discount they offered is neither 25% not 10%.
very tactfully they make the fool their customer,I feel this is the only business they do with their customer.

For example I plan to purchase ''Miltida'' make Thermos MRP Rs.249/-, Their discount price was Rs.199/-,Exchange price with returning exchange coupon Rs.149/-(which was display on product label)

At cash counter their billing software system is design in such a way that you have to pay more than price display on product sale place.
Big Bazer price for Thermos was Rs.199/-.They offered 25% discount,which is Rs.49.75/-,Their software system accept only round of coupon nearest amount on lower side.Instead of discount Rs.49.75/-,they ask only Rs 40/- exchange coupon & Rs9.75/-for which they make round fig Rs.10/-which they charge from me.So insted of Rs149/-sale price on sale label,they charge Rs159/-from me.
So actual discount is only 20%.I was ready to give nearest higher value coupon i.e.Rs.50/- Their system is not design to accept Rs.50/- coupon.

This is for every product they sell under exchange skim in entire store..

Just take a account how many customer they deal & how much bill they generate by this system,how many customer they make fool in every minute.I approach to customer care counter,which is BIG BAZAR big time pass counter.

No responsible person approach to me for this complaint,No body take responsibility for such complaint.No any board or explanation display any where which will give information to customer about billing method under exchange skim.

After looking all complaint now feel the time has come,all customer should come together to teach lesson to BIG BAZAR,for their false commitment with customer,making fool to customer.

Order number: [protected]

Placed order on Feb 1st and I still havent received all items in the order. Customer service agents know only how to make false promises of "Items will be received in the next 2 days".

I am very very disappointed and in the process of complaining with the consumer court if I don't receive my items by Monday or Tuesday next week.

I had purchased Professional Hair Clipper from Future Bazaar before 15-20 days and I received that product damaged. So we send it back to them now they are not giving me refund whenever i asked them they tell i will get in next 48 hours. My name is sheetal amin

Hi,

I have placed a order on 27-Jan-2012 (Order# [protected]) at futurebazaar.com but still I am waiting for the delivery of my order I have placed the order because it was suppose to deliver till 10-feb-2012 But when I contact to customer service they told me that It will deliver till 18 Feb, When I contact again to customer service then they are saying "due to an overwhelming response for the ordered product we will deliver it on or before 1-Mar-2012" but still there are no update on the my account section.

I am not able to understand why these guys are taking order if they are not able to deliver these orders, If the orders in shopping cart is not in their control then refund the order amount to customer if they want.

But I am not getting any thing neither the refund nor the products. As the name suggests Futurebazaar, I hope they will deliver it in future if my luck works.

I think this is the perfect slogan for futurebazaar "FutureBazaar - Just place your order and we will ship it in future with no time line :P".

Great brand with great service what else I can say about it, Place your order If you have money and time to waste on placing order and following up these peoples.

Thanks
Manoj

I have ordered order number [protected] for "Polyshape Pet Deluxe Container,Set Of 4 - 125ml on 28 jan 2012 but till now i am not getting any shipping details from futurebazaar neither they delivered my product.its one month over and they are not arranging or delivered product other online shopping portal like snapdeal,yebhi,letsbuy delivered their order hardly in 3-4 day but futurebazaar is really a fake online shopping portal which need to close ASAP beccause they wont deliver product to their customer neither they reply or take any action regarding complaints. I have complaints 2-3 time but they are not responding .one time they replied that we arrange the product ,but how much time did they take to arrange the product...so Shamefull to futurebazaar that they are not arranging from last one month or they are giving just FAKE statement .
WHEN WILL I GET MY PRODUCT??

I had placed an order with futurebazaar.com for:
Set of 2 Trek ThumbDrive UDP 4 GB Pendrive
Order total: Rs. 375
Order #: [protected]
Dated: 26 Jan 2012

Order was COD and I was not home when the courier was delivered. The bill with this order was for Rs 825 and that amount was paid to the courier guy since the bill was from Futurebazaar.
I immediately sent an email to futurebazaar at [protected]@futurebazaar.com pointing out that the invoice was incorrect and that I have been charged the extra amount of Rs 450/-. There was no response to the email for 4-5 days and I called up customer service to complain. They took all details and promised to get back to me. No response again for some days so I called again and was told that no complaint was entered in their system. I lodged the complaint again and was told that refund would be processed by 20 Feb 2012. I called again on 23/24 feb since there was no refund made and I was told to wait for maximum 2 more days. When I called again after no refund was made I was told that their systems are down and I should call again, and the phone was put down. On trying again they said that they dont have any update now.
It is quite disappointing and frustrating to not being able to contact anyone senior to resolve this issue and the customer service team has absolutely no interest in helping or resolving the issue expect somehow finish off the call and postpone the customer for a few more days so that when he calls back then someone else will take the call and the cycle is repeated. I have confirmed that they have the complaint registered in their system for the refund and that they do have the correct account details for processing the refund.

Hi.. today i did a purchasing of Rs.2000 at FBB Triton mall, Jaipur. Even yesterday also did purchasing of Rs.3500 , but today i unexpectedly i got to know that fbb's standard is down grading day by day. One of the salesman there told me that yes it has a 25% discount ( on showing the kid shorts to him ). But in the bill the discount was not their ( MRP. Rs.379 , Size: 3-4 yrs). When asked to revert my money back they denied it completely ,i asked them to give me a written paper with their rules or whatever. They called their Supervisor Mr.Rathod ,who is not even good to be a helper in that store, in front of him one of the salesman was laughing on me , i just warned him not to do this ,but the supervisor was quit as nothing going on . Well he didn't got whatever i said ,and when i said i will file a case against you guys and go in consumer court, he said no worries sir you can go anywhere ,first take your bill and go from here. Dude its like the major difference in the standards and management . I am gonna take a legal action against them for sure , Please everyone if you have such kind of complaints with these bull stores ,than just boycott them. I purchased in one another store in the same mall of Rs.26,000 on 14th Feb , and today i purchased a wallet of Rs.500, they were the same as they were, it doesn't matter for them how much i spend or so , they just know how to behave with a customer . I purchase lots of clothes , thousands of spending every month a clothing and accessories, i often use to go to fbb, but now will not even look at it.

We have purchased the furniture on 27 Jan,2012 and the Manager of Big Bazar, Bhubaneswar promised to deliver the same within 15 Days and demanded 5 Days as grace period. we have agrred to that and bought most of the furnitures from there. But it has been 20 days passed there is no reply from Big Bazar , Bhubaneswar. Ther are dealying the order and not picking up the phones. Moreover they said to file a complaint or do as we like. They are not bothered. The attitude was like a Gunda that whatever you want to do you can do. We are suffering withot furniture. Big Bazar is doing large scale retail operation but it shouldn't be too aggreesive in selling that it can't keep its promise.

My Order No : [protected] dated on 31 Jan'2012 and and according to the order details the product is to be delivered before 21 Feb, 2012 but till date I have not received any information about the order shipment. As per the terms and conditions of the website

" Delivery

We offer a ‘9 Days Delivery Guarantee’ on all Battle products from the date of receipt of payment
For cash payment mode, delivery guarantee starts after receipt of cash
For cheque payment mode, delivery guarantee starts after cheque realization"

No information has been provided about the order other then the initial order confirmation mail. I have not received any other information and I mailed 4 times already (mail ids - [protected]@futurebazaar.com, [protected]@futurebazaar.com). I did not receive any replies for my mails. I also called twice (Ph No. - +[protected] as listed in the site). In the first call the customer care person was not able to give me proper information. When I called a second time nobody answered my phone call. I find this situation unacceptable and this situation is affecting me mentally as I do not know what has actually happened and what has been done with my money. Also I find it very disturbing that I can not hold anybody accountable for the situation and I expected a lot better from the site.

Regards,
Mrinal Kanti Dey

Hi,

I have done big mistake by getting to words of Hometown Hyderabad.On Feb 5th 2012 I had a visit to the store and Sales team had said I can make advance payment and get special offer which is available on that day. They had shown that they will be giving 40 % discount and additional free items. Sales team said once they take measurements of my apartment they will provide me the exact design based on which they will draft a agreement between Hometown & the customer. But later I felt that Hometown agreement is one sided agreement which is totally in favour of Hometown. Customer has left with no option of raising his voice just need to accept what ever and how ever Hometown delivers. More over entire payment has to be made with out even completing the work. So I decided to cancel my order as it was not confirmed by me. But when I approached the store manager Mr . chakradhar is denying for cancellation and more over forcing me to do business with them for Rs 1,90,000 else he cannot refund my advance amount of 10,000. Even though I have not been into any agreement with hometown on execution and final design Mr Chakrdhar is saying he has already placed my order so he cannot cancel. I had requested him to put the same response in written for which he denied. Later on my repeated request Mr Chakradhar said he need two days for sending email about my discussion. But two days has past but no response from Mr Chakradhar. Hometown company website clearly states cancellation policy but he not reday to accept.

http://www.hometown.in/info/cancellation_policy.html
But they are not honouring it. They are cheating me with out delivering anything for Rs 10000/-.

Please be cautious with Hometown. I could see many bad reviews all over web.

Given below is the complaint I made with Big Bazaar and I still have not received a reply from them.


Dear Sir/Madam,

I am a regular customer of big bazaar and I was very saddened and disappointed by an incident which took place at your big bazaar outlet in Poonam Mall,Vardhaman Nagar,Nagpur. I had gone for shopping with my family in Big Bazaar as i do every month and i purchased a packet of 400gm Govardhan cheese whose MRP is Rs.130 with a manufacturing date,August 2011. Since it is a bakery product, it has to be consumed within six months of the manufacturing date. As per my calculations, six months from august finish off in January. That product should have been off your shelf since it had crossed the date of expiry but it was still there on your shelves and unsuspectingly I purchased it because of my trust in your company. This happened on the 1st of Feb,2012. When i received the delivery of my products on 3rd February,2012 with the bill, I checked them and it came to my notice that the outlet had charged us Rs.160 for that packet of cheese which is Rs.30 more than the MRP. According to the rules set by the Government of India, no one is allowed to charge a single rupee more than the MRP, and I was charged Rs.30 extra which is highly incredulous. I am unhappy that you have stocked products which have crossed their expiry date and are selling it to customers which is a wrong practice and highly intolerable. I had taken up this issue with the outlet manager and I am highly dissatisfied with his answers. I used to constantly read in the newspapers about such incidents happening in various stores but such kind of incident happening in such a reputed store has flabbergasted me. I have lost the trust and faith I had in your store and I have been provoked to take up this matter in the consumer forum/weight and measurement department. Its my request to you to take this matter seriously and stop the sale of products more than the MRP and also which have crossed the expiry date in all your branches or you will face serious consequences.

Please look into the matter and take necessary action.

Hi,

Subject : Improper conduct and mishandling of the company's policy
I visited Big Bazaar on 18th Feburary 2012 in chinchwad pune around 5pm. My handpurse was checked and locked. Due to a phone call , i came out. I reentered , but at this time all my personal items like earrings , cosmetics , small wallets were put up with the white sticker whcih were inside my bag and my bag was then locked by the plastic string. I asked the security personnel that when my handbag is locked , then they should not put stickers inside on my personal items inside the bag. They said rudley get a gate pass if you dont want the stickers. The incharge of the outlet came and said this is comapny's policy. I insisted to show me the policy. On the policy itw as mentioned clearly that laptops , or baby bottles or water bottels which are carried should be sticked. I insisted to accept my complaint by providng the recived stamp of their coampny. But they did not do. I dailed the customer care number [protected] which was busy all the time. Manager in cgareg came and denied accepting my written appalictaion. he said you need to drop the email or call on the number. I dialed in front of him the number shared . It came engaged and he tried to fool me by dialing in the number [protected] which was ringing. I debated on this as well. Not only this, he said that we are putting stickre son customers jackets as well. Such insult was being done by the staff of big bazaar. My only point was that we open the locked bags in front of the bill payment counter . So why you are putting stcikers on the pesronal items inside the locked bag. Moreover now its communciated that our clothes would also be palced stcikers which is anmbarassing and humilating. I request you to please validate this case and assist me. thanks