Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Anant,

This is with reference to your order number [protected].

We are sorry to know that the courier partners were asking for the additional amount for delivering the products as the pride of the order was erroneously reflecting higher.

Let me confirm that we are re-dispatching the products from our end so that the same can be delivered at your shipping address at the earliest. We will also track the shipment till its final delivery and assure you that the order will be delivered to you at the correct offer price.

I can understand that the recent experience you had is really unfortunate but I request you to give me a chance to rectify and bring a satisfactory conclusion to this matter.

Regards,
Aditya Pathak
Team Customer Support

Dear Anant,

With reference to your order number [protected], let me confirm that the product has been dispatched from our end via Bluedart courier airway bill number [protected] and as per the status on www.aramex.com the product is already delivered at your shipping address on 17.04.2012. Hope the delivered product is found as per your expectation.

Best Regards,
Aditya Pathak

hello everyone,,,,
Give attention to this mail.even i encountered the same problem. beware.........
what ever discount they display will not be reflected in the bill counter.
i have made one more observation tat prices in big bazar(Bglore) are listed without the vat. so adding the vat prices are same like the other ordinary shops.

Firstly isse sasta is available at many places.
Secondly they have cheated customers. When i applied for credit card they told me that interest will be charged after 50 days and that too ony Rs. 50. But after a month i.e. after 30 days they sent me a bill adding Rs. 160 as late payment charges, sevice tax, processing fee, etc.

This is precisely what happened to me also (at Trivandrum Big Bazaar). The discounted price + VAT will come to MRP. Hence they are cheating the consumer by saying that there is discount.

Dear Customer,

Hi, I am Priya from Future Group. I will take this up with the concerned store so that such an incident does not occur again. Please write to [protected]@futuregroup.in with your contact details, invoice details, details of the store you visited and the reference number 2672. An agent will get in touch with you over this issue.

Regards,
Priya,
Future Group Care

Dear Customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya,
Future Group Care

100 % TRUE
FOD & GROCERY SECTION MUST BE SACKED

Big Bazaar — price issue

I have purchase clean mate naphthalene ball the offer price was 99 but the salesman charges the printingprinting price which was 120

Today I shopped at BigBazaar for Rs 1500 and realized the fact that what ever there was discount on each item has covered by VAT.

Now I don't understand logic of saying Discount when buyer actually is purchasing at More than MRP.

Dear Mr. Naik,

I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you. Request you to kindly revert with your order number to enable us to communicate with you.

Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Thanks and Regards,
Aditya Pathak

Dear Customer,

Hi, I am Priya from Future Group. I will take this up with the concerned teams and therefore request you to write to [protected]@futuregorup.in with your contact details, invoice details, details of the store you visited and the reference id 2659. We'll get in touch with you over this.

Regards,
Priya,
Future Group Care

Dear Customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya,
Future Group Care

Future Bazaar, Future Group — Worst Experience in Shopping with Futurebazaar

The telepathy continues & dissatisfaction reaches to its peak now. Having bought 'Classic Bed', (on 15th December 2007 wide 'Article No.[protected]' worth 15, 999 INR) have broken down today all of sudden while we were asleep.
Also, in past in each and every item of yours i have found some complaint or the other.

Future Bazaar (Big Bazaar) — Items never received

Hi,

I have ordered an car kit item from online shopping of Big Bazaar (www.futurebazaar.com) on 22 june 2008 for Rs. 2400. And yet still today date 11 july 2008 i have not received the items as they cheated me. I called on their customer care number[protected] many times and every single time i was told that " Sir the product is in shipping...and soon will be deliver to you". As i have verfied this from courier company also name Aeramax and they said " SIr there might be some problem with big bazaar(future bazaar) side." So now i got sick of this. So please do help me in getting my amount back along with all expenses occured while in whole process..

Thanks,
Anand Verma
[protected]

Dear All,

I would like to bring to your notice that india's well known brand 'FUTURE BAZAARC.COM', the online shopping destination is making fool of customers and running fraud online tranasaction ICICI account for transfering payment of products.Though my case is just of Rupees 178 only, but I its a case of breach of trust, credibility and faith in such top online shopping brands of india.

I placed an order for microsafe containers worth rupees 178 thru future bazaar and paid the amount in their specified online transaction ICICI bank account no.[protected] on dtd. 11.01.2011 but there is no product delivered to me. I made variuos reuest thru their cutomer care but they all turned waisted.My transaction details are as below:

ORDER NO. [protected]
ORDER PRODUCT: MICROWAVE CONTAINERS
TRANSACTION ID: IR05983913

Cutsomer care told me they have not received my payment. So i have sent an e-mail to their customer care ID [protected]@futurebazaar.com with bank statment copy clearly showing amount debited to their specified account from my account. But no reply from them till date.

One day I received a call from them that my product is outstock. so we are refunding your ammount back. Again till date no refund is shwing in my bank statement...

This all is showing how they are cheating people with fraud ICICI account.I am rtying to contact their top excutive so that thsi issue can taken care at higher level or in consumer forum..

If any one has any idea how to contact their top executive them please help or conatct me at below contacts:

Regards
Vijayendra Singh
New Delhi
Phone. No.[protected]
e-mail: v.[protected]@eil.co.in

Dear Mr. Singh,

This is with reference to your order number [protected].

As discussed, I confirm having received the payment against the said order at our end. Unfortunately the stock for the ordered product has already been exhaust. We hence were unable to process the said order and cancelled the same at our end. The refund cheque for the amount charged to you has been dispatched via Aramex Courier Airway Bill Number [protected]. The tracking information may not be updated in real time and usually takes a day to become available. So, if you don't see tracking information, don't worry it will appear soon on www.aramex.com.

Let me assure you that the refund cheque will be delivered at your billing address by our logistic partners.

Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We ensure that all the order placed online are fulfilled as per customers satisfaction but occasionally an imperfection does slip by, as it unfortunately happened in this case.

I am extremely sorry for not being able to process your order this time and for the inconvenience caused to you due to the entire incidence. As discussed let me assure you that you are a very valuable customer to us and your satisfaction is what we aim at. As a testament to our appreciation of you as our customer, we are sending you a Futurebazaar discount coupon on your registered e-mail address. Request you to kindly redeem the same and give us an opportunity to serve you.

Best Regards,
Aditya Pathak

Futurebazaar India — Product not delivered

I had placed order for an item from Futurebazaar (ezone.futurebazaar.com) on 14th Feb,2011 which was scheduled to be delivered by21st Feb. The order no. is [protected] & the order is of a Mobile handset. It is 26the Feb today and I have got nothing in my hand. When I brought this to notice of their customer care, they told me that the package must be delivered within 25th Feb & failed to do it. I don't know what will be about my package but I can clearly tell you that "THEY ARE THE WORST ONLINE SHOPPING SERVICE I HAVE EVER SEEN". Pls. anyone wants to buy something from them, think twice before doing it.

Dear Mr. Mukherjee,

This is with reference to your order number [protected] for "Motorola ZN300 GSM Handset".

I am sorry for the inconvenience caused to you regarding the delay in delivery of the ordered product. I confirm that the product under the said order have been dispatched from our end however regret to mentioned that the shipment was lost in transit by our logistic partners.

As discussed, I have placed a replacement order number [protected] from my end to be dispatched on priority. The product under the replacement order has been dispatched via Aramex courier airway bill number : [protected]. You may track the shipment on : www.aramex.com

Let me assure you that I am personally tracking the shipment till its final delivery and keep you posted regarding the status of the shipment.

The recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated. I once again apologize for the inconvenience caused to you in this regard and appreciate your patience and cooperation in this matter.

Best Regards,
Aditya Pathak

Dear Sir/Madam,

I receive mail from future bazaar of daily deal offer on 06 May 2011, in which I tried to place order of Mitashi Wireless Headphones at an unheard price of Rs. 479 (Order Number is [protected]), but unable to complete the order through online because of some problem with Net Banking and Debit Card.

I talked on online chat for assist to place the order, Mr. Deepesh from sales come up with my details and failed transaction and said: (below is the chat conversation between me and deepesh)

Deepesh: Yor order number is genrated now you will recive your product within 7 days.
Mansor: can u please let me know the address where u delivering the product?
Mansor: any acknowledgement?
Deepesh: I have a check.
Mansor: please check
Deepesh: Product will deliver to billing address.
Mansor: right
Mansor: when can i expect the product?
Deepesh: Is there anything else I may help you with?
Mansor: is there any charges for delivery?
Deepesh: Within 7 days.
Deepesh: No we don't charge.
Mansor: can u please share the acknowledge slip with me of my order
Deepesh: You will be getting with the product.
Mansor: the amount of the product is 479 right?
Deepesh: Yes

And now today 10 May 2011 yet to receive any response from them or my product, I have contacted today and asked about my order and they said (Sorry Mansoor but mistakenly we have not placed your ordered)

And suggested me that we can newly placed your order but the buy price will not be the same as before it was, I told him that this is your mistake and I wanted the same product with the same price.

They told will contact you later.

I asked them to share your official email address so I can sent you email remider but they said you can send email to [protected]@futurebazaar.com.

Still am waiting response from them.

Please let me know what can I do for this?

Regards,
Mansoor Rashid
Still waiting

Dear Mr. Rashid,

This is with reference to your recent experience while placing an order online.

I am extremely sorry to know that you were unable to avail the offer of "Mitashi Wireless Headphones" as you were facing issue while complete the payment process of placing an order.

As per our discussion, I understand that you wish to get the product at the same offer price. Hence as a special gesture I have gone ahead and placed an order on your behalf for the said product selecting the payment mode as Cheque/DD. The order number for your reference is [protected]. The details for making the payment have been sent on your registered e-mail address. Request you to kindly make the payment for the order and we will be glad to process the same.

The recent experience you had is really unfortunate but let me assure you that what happened in your case is not typical of FutureBazaar level of customer service. I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated.

Best Regards,
Aditya Pathak

Dear Aditya,

Thanks for processing my order as I received your email with all details of payment,

I have deposited check at HDFC BANK yesterday evening, request you to please verify and let me know when can you able to deliver my product.

If there any issue with payment please do not hesitate to reach me on my cell as you have my number.

Thanks for your support.

Regards,
Mansoor Rashid

Hi,

I have not received my product yet for below mention order and it is going to be 2 months now. Order was placed on 26th Jan. It showing as in transit for last 3 weeks.

Order No : [protected] Shipped To:
Payment Status : Payment Confirmed

AON HEWITT, TOWER A, TECH BOULEVARD, PLOT NO. 6, SECTOR-127, NOIDA,
Noida - 201301.
Uttar Pradesh
Phone: [protected]
Order Placed On : Jan 26, 2012
Total Order Quantity : 1
Total Shipping Cost : Rs. 50
Total Order Value : Rs. 108.00

* View by Product
* View by status

Qty Product Description Product Status AWB # Courier Partner Amount
1 Head & Shoulders Smooth Silky Shampoo - 400 ml
FBID: 2589511 In transit [protected] Aramex Rs. 208.00
Shipping & Handling Rs. 50
Order Total Rs. 108.00

Dear Mr. Gupta,

This is with reference to your order number [protected] for "Head & Shoulders Smooth Silky Shampoo - 400 ml".

I am extremely sorry for the inconvenience caused to you due to the delay in delivery of the product. Let
me confirm that the product has been dispatched from our end via Aramex courier airway bill number: [protected] and as per the status on www.aramex.com the product is already delivered at your shipping address on 12.03.2012. Request you to kindly check and confirm the receipt of the order at your end.

I once again apologize for the delay and hope you will give us second chance to prove ourselves.

Best Regards,
Aditya Pathak
Team Customer Support

Dear Mr. Raman,

This is with reference to your order number [protected].

I am sorry to mention that the stock of the product "Yoga Mat" under the above mentioned order has been exhausted. We have tried to arrange the additional unit of the product from our vendors however were unable to arrange the same and hence have gone ahead and refunded the entire amount for the product. Kindly find below the refund details for your reference.

Reference Number :[protected]
Refund Date : 30.03.2012
Refund Amount : Rs. 179/-

As discussed, let me assure you that the refund amount will reflect in your forthcoming card statement.

Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated in future.

Best Regards,
Aditya Pathak
Team Customer Support

Dear Mr. Agarwal,

Hi I am Priya from Future Group. I apologize for the inconvenience caused. We have received your complaint. We'll check on your concern and get back to you shortly.

Regards,
Priya
Future Group Care

Future Bazaar / Zen Stone Plus Mp3 Player — Free gift not provided.

I had placed an order for Creative Zen Stone Plus 2GB Mp3 Player vide Buyer’s Order No: [protected] dated: 14.09.2008. At the time of placing an order there was an offer of free gift (Creative Zen Stone Plus Skin) on the site which prompted me to purchase the product. The gift is costing around Rs.700/-.
However while sending the product, they have not given the free gift. When I inquire, they said they cannot give the free product and in it place they are providing a gift voucher of Rs. 200/.
I feel cheated by their behavior because
(i) they have not provided a gift product of Rs.700 and given a gift voucher of Rs.200 only.
(ii) The gift voucher will only be valid if I again make a purchase from them only by one month. This means I cannot make use of the gift voucher for purchasing anything from others except future bazaar and the purchase has to be made in one month.
I need clarification.
Please help
Sukanto

Big Bazaar Ameerpet, Bakery — No proper Chef in Bakery

We stay side to Ameerpet Big Bazaar, its very bad experiance to buy any bakery product from bakery ameerpet big bazaar.Its not only the first time we faced, since from six to seven months the product and the quality has been worest.Last month my son suffered from wometting after consuming the Pizza, pasrty and puffs from bakery, and it seems that day the pastry was spoilled my son has tried two variety of pastry but it was spoiled.and the chef has given the money back, we stopped goeing to bakery.Yesterday my friend has gifted me a plum cake, i never had in my life, Its good to buy things road side but not in Ameerpet big bazar.If the management is transferring the staff please provide a good chef in place of him.The main chef who has opeaned the bakery here was a very good chef and in nature also. We used to enjoy in festivals time also, and according to the festivals he used to meke things and, he used to make things apart from the menu what u have now.After him another chef came but no use he spoilled things and taste too.Right now a tin fair chef is their he is totally dummy he is fit for nothing, he has no manner to speak. No taste in cookies pastry breads pizza.The pizza what he is makeing not even a dog can eat that. I am sorry to say that word, its not only me each and every people who stay in our apartment and our surroundings say the same.Now no one goes to bakery to eat something.
When my son was admitted every one supossed to trash the bakery but i stopped them all. He had some food stuff from bakery even his friend has womitted what their eat in bakery.Every week we go to big bazaar to buy the house hold things, now we do not see any people haveing any thing in bakery.Its only new people now who have food stuff in bakery.Either the management has to take the action to close the bakery or give a new chef to that bakery, so that people could not face the problem what we have faced.We told many times to the food bazaar floor boys, their say no one is concern here only from mumbai the people are concern and their even not go their to eat something, their go out.Already lot of people from my surronding not goeing to bakery.Because of bakery do not spoil big bazaar name.SAVE BIG BAZAAR FROM THE HANDS OF BAKERY, OR CHANGE THE CHEF WHO IS RUNNING THE BAKERY NOW.IF NO ONE IS THEIR THAN DO NOT TRANSFER ANY ONE WHO IS DOEING WELL OR EITHER YOU CLOSE THE BAKERY. SAVE BIG BAZAAR

Future Bazaar — Not delivered even after 20 days of order processing

I placed an order at Future Bazaar making the payment through credit card and recieved a mail saying the order is processed and even after 20 days of the processing of order i have not recieved the order. Future bazaar executive called me up asking me to confirm whether i have recieved the order or not. he didnt even bother to wait to hear the reply. Its pretty clear from the way the executive has talked to me that the order is not yet dispatched and he was just bluffing to check whether the order was dispatched or not. I think that future bazaar is the last place to do shopping

Big Bazaar Credit Card — cancellation of my credit card

i repeteadly told your customer care when they asked for payments that i want to cancel my credit card for last 6months.but no one reply me for that.but still i get my outstanding bill after adding interest and bank charges. why i will pay.i awlays told for final settelment against my card to your guys who came for collection or advice for my pmt status.everey one told me ok sir i will see. but next morning new one come and told same words.I WANT TO CANCEL IMMEDIATELY AND WANT SELLTEMENT (NOT AGAINST FOR BANK CHARGES WHICH YOU HAVE CHARGED EVEN I ASK FOR CANCELLATION)

Futurebazaar.com — Accepted order, which is available with them

Hi,

I order one Camera from FutureBazar.com, but after one day they canceled my order... Read the below chain of mails of our communication :

Dear Mr. Pahuja,

Greetings from www.futurebazaar.com.

This is with reference to our series of prior correspondence and telephonic conversations with regards to your order number [protected].

We confirm that the above order was placed on 28.04.09 for the product "Nikon Coolpix S550 Digital Camera" by making the payment of Rs.3445/-.

To ensure the safety and security of your financial information and prevent unauthorized use of your account, Futurebazaar.com performs security checks. Accordingly, the verification details were requested from you. The credit card details were erroneously asked instead of your bank account details in the verification mailer sent to you. The same has already been confirmed in all our earlier correspondence.

We realized that the offer price of the product was erroneously mentioned as Rs.3, 250/- and hence the order was cancelled on 29/04/2009. The reason of cancellation was communicated to you on the same evening via e-mail. The amount was also refunded on the same day and the screen shot of the refund was forwarded to you in our e-mail dated 30/04/09. We re-confirm that the order was cancelled due to pricing error and not due to
non-receipt of the information from the bank.

FutureBazaar.com strives to provide accurate product and pricing information however pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we will not be able to process the order and hence the same has been cancelled. You may confirm the same by visiting the ' Pricing Information ' section under the ' Terms and Conditions ' link on the site.

Futurebazaar accepts orders for products which are readily available at our end however in a scenario where an overwhelming response is received for a specific product, we meet the requirement by arranging the product from our vendors. The said product was de-listed from our web site as our technical team was working towards rectifying the pricing error. In the meanwhile, it was conveyed by our vendors that the above
product can not be made available again as it is now been an obsolete model. We never intended to sell an obsolete model and hence the product was not listed on the site again.

Regret to inform that Futurebazaar does not have a compensation policy hence we shall not be able to process your request for the same. We also tried calling you on your mobile number [protected] to discuss the above however there was no response.

We always believe in providing the best services to all our customers. This e-mail is to render a personal apology and to assure you that we are going to try and improve things so that such experiences can be avoided in future. We hope to be a company that makes every effort to correct and not repeat mistakes that we make.

Assuring you of our best services.

Thank you and enjoy shopping!

For help or information please contact us via phone or email.

Email: [protected]@futurebazaar.com
Phone:[protected]
We will typically respond within two working days.
Best Regards,
Harshada Shevde
Team FutureBazaar
www.futurebazaar.com

-----Original Message-----
From: Ravi Pahuja ()
- Hide quoted text -
Date: Tuesday, June 09, 2009 06:42 PM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com
- Hide quoted text -


Hi,



I do not think you people are going to understand unless and until there is some legal action.



What a nice joke you played with people...Read extract from your last email below:-



"As the Product Expected to be Arranged"

So you put the product for selling...



Sorry not acceptable to be...



There is not one single mistake you people have made. Please find the list of few below:



1. You asked for my card details without bothering to check which medium I have choose to make the Payments.



2. You said my ordered was cancelled as the bank has not provided the details.



3. You said ordered was cancelled as There was some Price error.



4. You said As you Dealer said this was an Obsolete model which mean you were intended to selling an obsolete model.



5. You are selling which is expected to arranged, but not arranged.



Do I need to add more to list... ????



I need compensation for all the harassment I have received. So that in Future you never commit this kind of mistake again.


I have come across few more people, with same kind of similar problem faced by them in my office also.

Regards,
Ravi

On Tue, Jun 9, 2009 at 16:13, Customer Care <[protected]@futurebazaar.com> wrote:

Dear Mr. Pahuja,

Greetings from www.futurebazaar.com.

With reference to your below e-mail, we confirm that the product " Nikon Coolpix S550 Digital Camera " was expected to be arranged by our vendors hence the same was displayed on the site and the order was accepted.

The order number [protected] was placed by you on 28.04.09 at 6.08 PM and was cancelled within 24 hours i.e on 29.04.09 at 12.39 PM from our end as the error related to the pricing of the product was realized.

It was later communicated by our vendors that the said product is obsolete and can not be arranged. Accordingly the product was de-listed from the site and the same has not been listed thereafter.

We are sorry and are taking many steps to ensure such an issue does not repeat in future.

Assuring you of our best services.

Thank you and enjoy shopping!

For help or information please contact us via phone or email.

Email:
Phone: (
We will typically respond within two working days.
Best Regards,

Team FutureBazaar
www.futurebazaar.com

-----Original Message-----
From: Ravi Pahuja ()
Date: Monday, June 08, 2009 04:30 PM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com

Hi,

How you can accept order without verifying if your supplier have the product or not.

Either pay the compensation for all the hell you brought to me or face the legal action.

Regards,
Ravi
On Fri, May 22, 2009 at 21:13, Customer Care <> wrote:

Dear Mr. Pahuja,

Greetings from FutureBazaar.com

This is with reference to your below e-mail and our telephonic conversation regarding order number [protected].

Firstly we apologize for the not so pleasant experience you have had with the above mentioned order.

Further we once again wish to confirm that the order was placed via net banking and not credit card as erroneously mentioned in the verification e-mail dated 28.04.2009. We understand the concerns raised by you regarding the verification process however be assured that these documents are been requested from customer to verify the transaction details at our end and to avoid any fraudulent misuse which may occur while performing online transactions.

We at FutureBazaar.com strive to provide accurate product and pricing information however pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FutureBazaar has the right to refuse or cancel any orders placed for that product, unless the product has already been dispatched and hence all the orders with similar pricing issue have been cancelled.

As there was a pricing error for the product, it was delisted from our website. There was no further supply from the vendors end for the said product, it being an obsolete model and hence is not available now for purchase. We will strive to ensure that such Pricing errors are not repeated in the coming time.

You are a valued customer and we apologize once again for all the inconvenience this incidence may have caused.


We understand that the usual high standards of our services were not met in this instance. We look forward to receiving your further orders and assure you that they will be processed without any hassles.

Assuring you of our best services.

Thank you again and enjoy shopping!

For help or information please contact us via phone or email.

Email:
Phone: (
We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com



-----Original Message-----
From: Ravi Pahuja ()
Date: Thursday, May 21, 2009 08:58 AM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com

Hi,

Please read my mail below and read your last replay on this.
What you people are doing ?

STOP HRESSEMENT OF CUSTOMERS

This is my last warning to you.. after this I have no options but to seek legal option as you people do not want to take your customer's seriously and I want to not a customer who will leave you.

Reply me properly, Please Please Please

Below is my email on which I asked for reply...

Hi,

This is look like total fraud to me. I need answers of questions provided below..

1. Why you asked for Verification Details(Card Details), when I ordered via NetBanking?

2. I have not seen the same CAMERA on you site avilable after the day I ordered.
I need details how much CAMERA you have sold and on what price, after I ordered my CAMERA?

3. If you were not having CAMERA of same model then how you accepted the order for the same ?


Regards,
Ravi




On Wed, May 20, 2009 at 19:13, Customer Care <> wrote:

Dear Mr. Pahuja,

Greetings from FutureBazaar.com.

This is with reference to your below e-mail.

We are in receipt of your e-mail dated 19.05.2009 08:30AM. The details requested by you are already addressed in our response dated 19.05.2009 at 7:51 PM.

We once again like to assure you that the offers listed on the site are genuine and there is no intention of deceiving customers. However we apologize for the fact that your order was cancelled as the pricing of the product was erronously mentioned on the site. The amount charged to you is already refuded from our end on 29.04.2009.

We are currently implementing enhancements to our website towards elimination of such unpleasant instances. Let us once again assure you that what happened in your case is not typical of FutureBazaar level of customer service. We appreciate your patience and co-operation in the above matter and once again apologize for all the inconvenience caused.

Assuring you of our best services.

Thank you again and enjoy shopping!

For help or information please contact us via phone or email.

Email:
Phone:
We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com


-----Original Message-----
From: Ravi Pahuja ()
Date: Wednesday, May 20, 2009 08:20 AM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com

Hi,

Can you read my previous mail again and then reply on points I have asked.

I am sorry to say but now I think even after this I am not geting proper reply then I have to seek legal options as this look like fraud to me.

Regards,
Ravi

On Tue, May 19, 2009 at 19:51, Customer Care <> wrote:

Dear Mr. Pahuja,

Greetings from FutureBazaar.com

With reference to your below e-mail, we wish to inform you that the order number [protected] placed by you was under verification and hence the documents were requested by us. We once again wish to confirm that the transaction was performed via net banking and not by Credit card which was mentioned in the verification mailer.

Further, the ordered product "Nikon Coolpix S550 Digital Camera" has been de-listed from the site as the same is discontinued by the brand. The said product is an obsolete model and hence is not available for purchase for any customer.

We also wish to confirm that the order placed by you was cancelled as the pricing for the product was erroneously mentioned on the site. The product was listed on the site and hence the order was accepted however we were unable to process the order due to the pricing error.

Your satisfaction is extremely important to us and we apologize for the inconvenience that has been caused.

Assuring you of our best services.

Thank you again and enjoy shopping!

For help or information please contact us via phone or email.

Email:
Phone: We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com

-----Original Message-----
From: Ravi Pahuja ()
Date: Tuesday, May 19, 2009 08:30 AM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com

Hi,

This is look like total fraud to me. I need answers of questions provided below..

1. Why you asked for Verification Details(Card Details), when I ordered via NetBanking?

2. I have not seen the same CAMERA on you site avilable after the day I ordered.
I need details how much CAMERA you have sold and on what price, after I ordered my CAMERA?

3. If you were not having CAMERA of same model then how you accepted the order for the same ?


Regards,
Ravi



On Thu, Apr 30, 2009 at 20:51, Customer Care <> wrote:

Dear Mr. Pahuja,

Greetings from FutureBazaar.com

First and foremost we regret for the inconvenience caused to you due to the error at our end. We do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to our website towards elimination of such unpleasant instances

Further with reference to your below e-mail, we wish to confirm that the transaction against the order number [protected] was performed via net banking and not by Credit card which was mentioned in the verification mailer. The order was under verification and hence the documents were requested in our earlier e-mail.

We at FutureBazaar.com strive to provide accurate product and pricing information however at times the pricing or typographical errors may occur. Regret to inform you that in such scenarios we are not able to process the order and hence the same has been cancelled.

We confirm having refunded the complete order amount charged to you for the product. Please find attached the screen shot of the same for your reference.

Be rest assured that the refund will be transferred directly to your bank account and the credit will reflect in your next bank statement.

We understand that the usual high standards of our services were not met in this instance. We look forward to receiving your further orders and assure you that they will be processed without any hassles.

Assuring you of our best services.

Thank you again and enjoy shopping!

For help or information please contact us via phone or email.

Email:
Phone: We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com


-----Original Message-----
From: Ravi Pahuja ()
Date: Thursday, April 30, 2009 11:10 AM
To: Customer Care ()
Subject: Re: Order Status [protected]

Hi,

This was my first transaction with FutureBazaar.com and I can not believe on that you people are saying. Sorry, but your argument is not acceptable to me.

What are you saying ? Please read your mail again from a consumer propective and then tell me, is this fine what are you saying?

First you tried to mislead me that I need to send verification details of my card but When I asked as I made payments via netbanking then Why I need to send my card details then no reply on that and now you have started new story of rare pricing error.

I simply ordered one product, which I need.Thats simple from my side.
Please send my ordered product on the mailing address I have mentioned.

Regards,
Ravi Pahuja

On Wed, Apr 29, 2009 at 18:21, Customer Care <> wrote:

Dear Mr. Pahuja,

Greetings from Futurebazaar.com.

This is with reference to your below e-mail and our telephonic conversation regarding the order number [protected] for "Nikon Coolpix S550 Digital Camera ".

At the Outset, let me apologise for the inconvenience caused to you.

We understand your concern regarding the verification process of the transaction performed online. We wish to confirm that the documents are required to protect your interest and to avoid any fraudulent transaction online.

Due to a rare pricing error, the Offer Price of the above mentioned product was erroneously displayed as Rs. 3, 250/- and the discount accordingly calculated at the Cart level. The said product has been temporarily de-listed from the site and our technical team is actively working towards rectifying the error.

Regret to inform you that we will not be able to process the above mentioned order and hence the same has been cancelled. The refund of the amount charged to you against the said order is done from our end.

Please be assured that the credit will reflect in your forthcoming bank statement.

Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We hope this matter will not prejudice your view of shopping on www.futurebazaar.com and we look forward to assisting you with your Orders.

Assuring you of our best services.

Thank you again and enjoy shopping!

For help or information please contact us via phone or email.

Email:
Phone: We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com

-----Original Message-----
From: Ravi Pahuja ()
Date: Wednesday, April 29, 2009 12:52 PM
To: Customer Care ()
Subject: Order Status [protected]

Hi,

While checking the order status for my order [protected] this shows "Cancelled". But I have not "Cancelled", then why this is displaying "Cancelled"?

Please let me know the reason and the current status of my order.

Also I am waiting for my item I have ordered, please send the item as amout is already deducted.

Regards,
Ravi

Dear Mr. Pahuja,

Firstly please accept our sincere apologies for the inconvenience caused to you. It concerns us that you were disappointed with your shopping experience.

As per our telephonic conversation today and all our earlier communication (via call & email), we once again confirm that the order number [protected] for the product "Nikon Coolpix S550 Digital Camera", placed on 28.04.09 was cancelled due to a rare pricing error on the site. Immediate actions were taken at our end to delist the product from the site and the amount against the said order was refunded the very next day (i.e on 29th April 09).

Please be assured we never wanted to deprive any customer, however in an incidence like this we were unable to process the order and sincerely apologize for the same.

Let me further clarify that the Terms and conditions on the site clearly specify as below:
FutureBazaar.com strives to provide accurate product and pricing information however pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we will not be able to process the order and hence the same has been cancelled.

It is indeed unfortunate that you choose to distrust our intentions and integrity. We urge you to kindly repose your faith in our services and cooperate with us in our endeavor to serve you to your satisfaction.

I request you to show confidence in our competency again, with the assurance that such errors will not be repeated.

Best Regards,
Farhana Kazi
Team FutureBazaar
www.futurebazaar.com

Hi,

I told you to please confirm that you were having camera physically available in your stock, while accepting the order, which I do not see in your reply.

Please confirm that...

What you mean that you have written in term and condition?

Who's mistake is this and why other person is suffer for your mistake.

I do not want to talk to you people more as I have fed up with you people. I our last conversion I asked you to confirm "that you were having camera physically available in your stock, while accepting the order", which again I do not see here...

No Regards,
Ravi

Big Bazaar / Liberty Bed — Damaged bed not being replaced.

Dear Sir

I have purchased a liberty bed from Big Bazar, VIP Road, Kolkata.
That bed was damaged when delivered at my address, and I complained to
Mr. Primal Saha a dept manager. Many time i contacted to him and other
person at BIg bazar to replace the damaged portion.

They have neither replaced the bed nor responding me now.
It has been more than 5 month, so please do needful and take necessary
action to replace that immediately.


Details:
Item Purchaged: Liberty Bed.
Name: Amit Mishra
Bill no: T14/38154
Date:03.05.09
Delivered date: 10.05.09.

Futurebazaar — Order not delivered in 7 days.

This is to share my ever worst experience of online shopping came with Future bazaar.



I placed my order (order no. [protected]) on 7th Oct 09 and till 14th Oct 09 there was no delivery of the product. When I called customer support then they came to know that there was some error when I placed my order. It means no one was aware whether there was any error or not and if I would have not called for next 20 days also then no one would have taken care about the error, while the money was transferred from my credit card same day.



And executive whom I talked told me that rectification of error will take 48 hours and then after rectification of error order will be dispatched to me. It means previous 7 days wasted and then 9 days more will it will take for the product to reach upto me. It includes 16 days process.

Dear Mr. Tyagi,

This is with reference to the order number [protected] for 'LG MG 396 WA Microwave Oven' placed on www.ezone.futurebazaar.com on 7th October 2009.

The above order was processed for dispatch however the ordered product was found defective at the time of dispatching the same from our warehouse. Additional time was required to arrange fresh stocks of the ordered product and hence an alternate product ‘ Samsung G273V 20L Grill Microwave ’ was offered to you on 14th October 2009.

As per our discussion, the approval for the alternate product was received from your end on 14th and a replacement order was placed accordingly on the same day. The order for the alternate product was processed on priority and was dispatched via Aramex Courier airway bill number [protected]. The alternate product was delivered at the shipping address on 15th October 2009 and the same was confirmed over the phone on 16th October 2009.

Let us assure you that what happened in your case is not typical of our level of customer service. We are truly sorry about the inconvenience caused to you with respect to the above order. With confidence that you would give us second chance to prove ourselves we apologize once again for the entire episode.

Wishing you and your family a very Happy Diwali and a Prosperous New Year!!!

Assuring you of our best services.

Thank you and enjoy shopping!

For help or information please contact us via phone or email.

Email: [protected]@futurebazaar.com
Phone:[protected]
We will typically respond within two working days.
Best Regards,
Team Customer Support
www.ezone.futurebazaar.com

Big Bazaar Chain — no entry in the store as a student

i am a student..
we had visited the metro mall ..situated in kalyan ..we are total 10 students ..we go there for buying football on 11th June 2010 Friday around 12..at bigbazar .
but they had refuse us to send inside the store as we are students .
They told us as we are entering the stores we have to make the bill of atleast 1000 rs.
100 rs each per person .or we have to give 500 rs to the bagage counter .
and they are started raising their voice ..


request you to please take immediate action on this matter

Futurebazaar — Cheaters Bar

I Brought a samsung laptop through future bazar using my credit card. While placing order there a offer like MTS Data card free. after calling them 5 - 6 times they were telling that no free data card with laptop.

really this is cheaters bazar....

Futurebazaar India Ltd. — Non-receipt of Order

I had ordered and apparel (Order No. [protected]) from Futurebazaar India Ltd., on 6th August '10 and accordingly made payment of Rs. 200/- vide cheque no. 950648 dtd 6.8.10 through ICICI Bank towards the purchase.

Futurebazaar India Ltd., has encashed the cheque. However, till date I have not received the apparel ordered for.

It seems that Futurebazaar India Ltd., is a fraud company and after several calls made to them by me and false promises of delivery within the next 7 days or 72 hours I conclude that customer's should resist from falling prey to such companies.

They are neither permitting me to purchase another good of the same value.

Dear Ms. Dsouza,

First and foremost request you to accept our apologies for the inconvenience caused to you against the order number [protected].

Let me confirm that the said order was registered with us via Cheque / DD mode of payment and the amount was also received at our end. However in the interim period due to an overwhelming response the stock for the product "Annabelle Women’s Formal Top, Navy, XL" was exhausted. We have tried arranging the product from our upcountry warehouse and vendors however the same could not be arranged and hence the order had to be canceled.

We have gone ahead and refunded the amount charged to you for the order. As per the confirmation from our bankers, the refund cheque has already cleared and the amount has been transferred to your account.

Let me assure you that we treat issues like this very seriously and will take corrective measures to avoid such unpleasant incidence in future. Your satisfaction is one of our primary concerns and I apologize once again for the entire incidence.

Looking forward to see you again on Future Bazaar.

The same happened to me

Futurebazaar And ICICI Credit Card — Misuse of Credit Card no 44** **** **** 1014

Dear Team,

My self Rohit Khanna. i am using ICICI credit card no mentioned above. somebody Misused my credit card and shopped two time online shopping at Future bazar.com through my credit card as on 02.11.10. time 12.50 pm and 1.06 pm amt rs 4190/- and 4990/-

Kindly do the needful and stop the delivery of product He/she purchased.

For ur reference transaction Id is mentioned below as per bank detail.
Transactioned ID
225514
828914
My contact no is [protected]

Dear Mr Rohit,

We have made a note of your mobile number and our customer care executive shall surely get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Futurebazaar — FUTUREBAZAAR

I purchased one laptop from future bazara. But after 5 days of order confirmation they told order is cancelled. Even after confirming the cancel they did not return money till now (their customer service told it will be done within next 48 hrs) after 4 days of cancellation. when i called them they told it is not been inititated till now. Dont know what to do next.

Future Bazaar / HP Compaq Laptop — ORDER NOT RECEIVED WITHIN 1 MONTH

Dear Sir,
I have placed an order of HP COMPAQ LAPTOP on the website of www.FUTUREBAZAAR.com on 29 oct 2010 and I paid 24990 rupees for the same order on same date by credit card. There was mentioned that they will deliver the product within 7 to 15 days but is 28 nov 2010 and I didn't get my product delivered. The order number of my product is [protected]. Please take some necessary action on FUTURE BAZAAR.com.
My email id is: [protected]@yahoo.in
Mob.No.: [protected]

Dear Mr. Jeewan,

This is with reference to your order number [protected] for " HP Compaq 420 Notebook Laptop" and " Seagate Freeagent Portable Hard Drive".

I confirm that the said products have already been dispatched from our end via Aramex courier airway bill number: [protected]. Our Courier Partners are unable to deliver the product at your Shipping Address due to the area constrain hence there has been a delay in delivering the said products.

As discussed, I am coordinating with our logistic partners to arrange the special delivery of the products. Let me assure you that the necessary action will be taken at my end to arrange the early delivery of the same. I will keep you updated regarding the status of the shipment.

I appreciate your patience and co-operation in the above matter and once again apologize for all the inconvenience caused.

Best Regards,
Team Future Bazaar

Futurebazaar — Worst Online Shopping & Really bad services

Myself Devdatta Rane,
I had Booked Videocon LCD TV on 19/11/10.Order No.[protected]
Payment was made in cash which was deposited on 20/11/10 in ICICI Bank.
After 20 days have gone i am still waiting for the product to be delivered,on 7/12/10. i get a call from the Customer Support that their vendor`s are not having stock so they would like to return the amount and cannot complete the order .so i really want to know what should i do?
I hope appropriate action should be taken against Futurebazaar for such kind of pathetic services and non compliance of terms and conditions.

true

Dear Mr. Rane,

This is with reference to your order number [protected] for " Videocon VHL22SBSMS 22 inches LCD TV".

I would like to confirm that the said order was successfully placed with us by selecting the Cheque/ DD payment option. The amount was received at our end however by that time the stock for the product was already exhausted.

As discussed, I am offering you an alternate product and the details of the same has been sent on your registered e-mail address. I request you to kindly confirm your acceptance for the alternate product offered so that the order can be processed.

The recent experience you had is really unfortunate but I would request you to give me a chance to rectify and bring satisfactory conclusion to the issue.Please accept our humble apology for the inconvenience caused.

Best Regards,
Aditya Pathak

Futurebazaar — Horrible Service - DO NOT BUY from these guys

We bought an LCD TV on the 19th of November and it was delivered on the 27th of November without the base stand. This meant that we cannot use the TV until the stand arrives. It is now two weeks since the complaint but the problem is yet to be resolved. Even requests for a refund is not being answered.

These guys are incompetent and right now, based on the complaints on this forum, can be classified as borderline frauds.

I would strongly recommend AGAINST buying anything from futurebazaar.com. Your money will be taken but no service will be rendered in case of any trouble.

Dear Sir,

I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you. Request you to kindly revert with your order number to enable us to communicate with you.

Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Thanks and Regards,
Aditya Pathak

Futurebazaar — false promo code and aggressive marketing

i decided to buy a camera from future bazaar...i was offered a promo code through a email which gave me a discount of rs 500 i enquired about product through phone but due to some technical problems and slow computer networking the promo code was not functioning as told by their customer care but they then promised that i would be getting the discount and they would sort this out as soon as possible in between i told them not to book the product for me ....suddenly after two days i got call from futurebazaar they told me that i have not paid money for the order i have placed ....i was shocked to hear this as i told not to book the camera until i get rs 500 discount.
then came their aggressive marketting for 8 days straight i got calls 3-4 times a day that i will have to pay the money for the product i booked i told them that i would not buy the product until i get rs 500 discount but they insisted that i still have to pay the money as i have booked the product (which i did not tell them to book).
well to god grace i never agreed to pay for the product which i never booked and i was made aware of the scam and aggressive marketting in time. well till date 2 months have passed and i have now already bought a camera from market but i still get calls from futurebazaar asking me where did i buy the camera??? ...when did bought it??? why i bought it???
well i would say finally they have harrsed me enough and i have decided never to buy anything from future bazaar i think with this kind of marketting skills they will not get anywhere and they will lose customer...i hope this inspires all those people who are drawn by discount and free promo gifts and for me i will never buy anything through internet.... just go and buy it from market its much simpler and for future bazaar better luck next time.

Dear Sir,

I am extremely sorry to know about your experience while interacting with us. I would personally like to get in touch with you to discuss the concern so that corrective measure can be taken to avoid such incidence going forward.

I am unable to track any details from your name and hence request you to kindly revert with your order number or contact details so that I can call you back. I once again apologize for the inconvenience caused to you in this regard and hope you will give us second chance to prove ourselves.

Looking forward to an early reply from your end.

Thanks and Regards,
Aditya Pathak

Futurebazaar India Ltd — non delivery of product ordered

Dear Sir
I had placed an order with futurebzaar.com and duly made the payment as on 08.03.2011. I was offered a product " whirlpool split a/c" as replacement which initially I had refused but had agreed subsequently. I was eagerly awaiting the same, however to my horror, when i checked my account as on 14.03.2011, i found that the amount has been refunded back to me as on 10.0302011 without any intimation whatsoever.

I did not expect such double standards from a company like futuregroup. When i complained to the customer care, they informed me via e-mail to make a payment at the existing price (which is obviously much higher) than the time i had placed an order. They did not even have the courtesy to call and inform me in this regards.

I expect the commitments given to me to be honoured and the same or similar replacement model offered at the price which had been payed by me earlier.

expecting a positive and early response.

Thanks,
SN Parasrampuria
#[protected]

Dear Mr. Parasrampuria,

This is with reference to your transaction performed online.

I am sorry to inform that the order number [protected] was not successfully captured in our records due to a rare error at the payment gateway. We had coordinated with the banking partners and have managed to trace the payment against the said transaction. However unfortunately in the meanwhile the stock of the ordered product was exhausted.

As discussed I regret that the fresh stocks could not be arranged and hence the amount charged to you for the transaction has been refunded. I also understand that you are upset as you were unable to avail the previous offer however let me confirm that that the Battle for Air conditioners is live online with a wide range of Air conditioners at the compatible offer price. I hence request you to kindly visit our site and place an order for the desired Air conditioner and we will be glad to process the same.

I once again apologize for the inconvenience caused to you in this regard and urge you to kindly repose your faith in our services and cooperate with us in our endeavor to serve you to your satisfaction.

Best Regards,
Aditya Pathak

Futurebazaar — Miss guiding to Customer

I am writing this mail to you for your miss guidance to the costumer. I am trying to purchase a LCD TV, FBID: 2577215 since three months till yet. Your home page (http://www.futurebazaar.com/Product/Electronic+Deals/TVs/Videocon+VHL19SBS%2FSB...⇄ always shows this product is available but once I try to proceed for the payment of this particular item it shows sorry this product has been sold out (http://www.futurebazaar.com/checkout/shipping.jsp?_requestid=56540). As a professional you should not miss guide to the costumer. Now I am planning to go consumer forum because it is serious issue, I have all the records (mails and conversations) with me. I have also made connection with your support team a number of time and they have assured me that they will look in the serious matter but still the situation is same and no action has been taken so for. At least you should remove this particular item from you page or you should give the right status for the product. Looking to hear soon from you in a positive direction.

Dear Mr. Rai,

As discussed, I understand that you were trying to place an order for the product " Videocon VHL19SBS/SBH 19 inches LCD TV + Free Weston 2060 DVD Player" however were getting sold out error while placing the same.

I am sorry to mention that the said product is presently not available at the warehouse located near to your location hence "Sold Out" Message is displayed while placing an order for the same. I hence request you to kindly visit our site to place an order for an alternate product and we will be glad to process the same. Kindly feel free to contact us in case of any further assistance required in placing an order. I hope to remain at the end of your mouse and provide you with a seamless shopping experience.

Best Regards,
Aditya Pathak
Team Customer Support

Future Bazaar — DELAY IN DELIVERY

SIR I had purchase a sensai sutk usb travel kit on[protected],Which was being delivered within 7 day .But it is not delivered yet. whenever i call the customer care number ,they keep the call in hold .Yesterday they replied me that they will delivered till[protected].so it mean i should stay at to fetch that product

Dear Customer,

I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you. Request you to kindly revert with your order number to enable us to communicate with you regarding the same.

Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Thanks and Regards,
Aditya Pathak
Team Future Bazaar

Dear Customer,

I once again request you to kindly revert with your order number to enable us to communicate with you regarding the same. Let me assure you that your satisfaction is our primary aim and I will appreciate your cooperation in this matter to get your concern resolved at our end.

Thanks and Regards,
Aditya Pathak
Team Future Bazaar

FutureBazaar — no response from customer care

I had got a discount coupon for late delivery of my ordered product and that too they gave me only one discount coupon in place late delivery two times. again the customer care had said that i'll be receiving the other coupon in a week, but i have not received any. anotherthing using the discount coupon i am unable to place an order , everytime the payment gateway says "duplicate+order id" screenshot attached. and when i am trying to contact them, there is no response from the customer care. i have not received any acknowledgment too from their end for 2 of my mail regarding coupon and inable to place order problem.

Dear Mr. Zubair,

I am sorry to know that you have not received the Future Bazaar Discount coupon against your order number [protected]. Please accept our humble apology for the delay.

Let me assure you that the necessary action will be taken at my end and I will revert with the discount coupon within the next 72 hours.

Further, I understand that you are facing difficulty while placing an order using your discount coupon. I have tried contacting you regarding the same however were unable to get in touch with you. I hence request you to kindly revert with your alternate contact number to enable us to get in touch with you.

Your satisfaction is extremely important to us and I once again apologize for the inconvenience that has been caused.

Best Regards,
Aditya Pathak

Future Bazaar Fbid: 2584395 — Status Unavailable of Purchased Product

FBID: 2584395

I had made a online purchase of FBID: 2584395 for 4 pcs Nirlep from Future Bazaar on 21st October 2011. My Amount has been deducted from my Debit Card as well as Credit Card.
I had complaint them regarding the issue and they have revert back to me 'FutureBazaar=568-306' and inform me through mail that they will update me by 25th October 2011.
But I have not received any update from their end.
My order no is [protected] as per their record.
And they have not refund my amount nor they have sent me any confirmation about my order.

And I request Future Bazaar to please revert me on this issue.


Thank your for your support and co-operation

Dear Mr. Sarang,

This is with reference to your order number [protected].

I am sorry to mention that the said order is not successfully captured in our records due to a rare error. However the payment for the same has been received at our end.

As the order was not captured in our system I have refunded the amount that has been charged to you for the transaction.

Further to our discussion, I thank you for confirming the receipt of the refund amount at your end.

I regret the inconvenience caused to you in this regard and hope this matter will not prejudice your view of shopping online.

Best Regards,
Aditya Pathak

Futurebazaar — delay in delivery

I have ordered a 16 GB Transcend Micro SD Card from Future Bazaar on 1st January 2012. I have not yet received the product even though I have paid full in advance. Everytime I write to the customer care, i am informed that the product is out of stock, whereas the product is still shown live in the futurebazaar website (keeping the other prospective buyers in dark). Its been 22 days since my purchase and the product is not yet delivered. Kindly be careful while dealing with future bazaar.

FutureBazaar — Canceled order abruptly by Futurebazaar

I placed an order for Esprit Women's watch in Future Bazaar website. he made me wait for 16 days, i made calls to customer care, wrote emails, he told me that they don't have stock and will deliver the product as soon as the stock is updated. And on 16th day he put an email saying the price coated in the website for the watch is incorrect and canceled the order. This is ridiculous and very frustrating to wait for so long time and getting the order canceled without proper procedure. Who is he to cancel my order, and if he says the price is incorrect how am i responsible for that?? My order number is [protected], placed order on 5-jan-2012.

Dear Sujata,

This is with reference to your order number [protected] for "Transcend 16 GB Micro SD Memory Card".

I am extremely sorry to mention that the stock of the said product has been exhausted due to an overwhelming response for the product. I have tried arranging the additional unit of the same which caused the delay however regret to mention that I an unable to arrange the same and hence have gone ahead and cancelled the order for the above mentioned product.

The refund for the amount charged to you against the product has been initiated by us. Please be assured that the refund amount will reflect in your forthcoming bank statement.

Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated in future.

Best Regards,
Aditya Pathak
Team Customer Support

M S AMJAD — REFUND AMOUNT

TODAY I BOOKED MY TICKET FROM PRODDATUR TO BANGALORE THROUGH INDRA . MY TICKET NUMBER IS 19613936 AND SERVICE CODE IS 50204. DUE TO SOME EMERGENCY I CANCEL MY SERVICE PLEASE REFUND MY RESERVATION AMOUNT AT EARLIEST. MY MOBILE NUMBER IS [protected] OR IF NOT CONNECT PLEASE ADD ZERO BEFORE THE NUMBER.

Dear Mr. Singhal,

This is with reference to your order number [protected] for "MM-22 PRAM PRAM".

I am extremely sorry to know that you have received the product in a damaged condition. Let me confirm that we make sure that the ordered product are delivered to the customer in a good condition however in rare cases the products get damaged in transit as happened in your case.

As the product was found damaged at the time of delivery we have gone ahead and refunded the amount charged to your for the product. Kindly find below the refund details for your reference.

Reference Number :[protected]
Refund Date : 26.03.2012

Please be assured the refund amount will reflect in your forthcoming card statement.

I once again apologize for the inconvenience caused to you in this regard and hope you will give us second chance to prove ourselves.

Best Regards,
Aditya Pathak
Team Customer Support

Hi

I have received today the wrist watch which is not functional, i wanted to gift it but now i am realy angy as this kind of service is not accepted.
My order number is [protected]. Custermer service team is saying they will pick up the product in 10 days than in antoher weak or so they will process refund. For COD they can arrange cash from courier service but for refund they cant ask the Courier boy to give money back and take the product. This is rubish.
I want my money back within 5 day. IF YOU PEOPLE CAN TAKE MONEY THROUGH COURIER BOY Y, YOU CAN ALSO ARRANGE REFUND THROUGH TEAM AND HAVE YOUR RUBISH PRODUCT BACK.

Rakhi

Dear Customer,

Hi, I am Priya from Future Group. Request you to write to [protected]@futuregroup.in with your contact details, details of the store from where you purchased the SIM, the invoice details and the reference ID 2546.

Regards,
Priya,
Future Group Care

REFerence id 2485,
I m kapil agrawal, my other contact no. Is [protected], as i confirm
you first that my airtel sim which i have m.n.p. From BIG BAZAR
PACIFIC MALL MATHURA U.P. dated 07.12.2011
after than my number continue working approx 2 month, after than my
sim card hasbeen rejected, so i complained to Mr. Ajeet, big bazar
paci mall, mathura, he checked and give me new blank sim[protected]
[protected] dated 05.03.2012 after submitting my photo and zerox of
my voter id card for proof, i have complained also dated 13.03.2012,
again 23.03.2012, again 28.03.2012
but till now dated 29.03.2012 my sim is not working,
I HAVEBEEN ALSO TAIK TO MR.ANIL SHARMA JI, SALE MANAGER, LUCKNOW AT
[protected], I THINK HE IS NOT INTRESTED ABOUT THIS, BECAUSE EK JARA
SE KAAM SIM RE ACTIVATION ME (due to own department mistake) 24 DIN
ABHI SHAYAD KAM HAI, , yadi meri mistake hoti to shayad 2- 4 SAAL BHI
SHAYAD LAG JATE...
between the mar month i have shopping big bazar and i get t24
talktime, which i cannot use without my sim work..
i m very angry with your service and my clint would not make me call.
Mere number ko jaldi suru kare otherwise i will go to consumar
foram...

my shopping is From-------BIG BAZAR PACIFIC MALL MATHURA.U.P.

DATE 28.03.2012 14:57
RECEIPT NO----.0009628
TILL NO. -----4
BILL AMOUNT----2287.85 Rs.
FREE TALK TIME----35

DATE 28.03.2012 14:52
RECEIPT NO----.0009627
TILL NO. -----4
BILL AMOUNT----825 Rs.
FREE TALK TIME----15

DATE 14.03.2012 16:47
RECEIPT NO[protected].
TILL NO. -----5
AMOUNT----453 Rs.
FREE TALK TIME----10

DATE 14.03.2012 16:53
RECEIPT NO[protected].
TILL NO. -----5
AMOUNT----788 Rs.
FREE TALK TIME----15

DATE 11.03.2012 16:17
RECEIPT NO[protected].
TILL NO. -----6
AMOUNT----466 Rs.
FREE TALK TIME----10

DATE 11.03.2012 16:19
RECEIPT NO[protected].
TILL NO. -----6
AMOUNT----256 Rs.
FREE TALK TIME----0

DATE 14.03.2012
RECEIPT NO[protected].
TILL NO. -----3
AMOUNT----75 Rs.
FREE TALK TIME----0

SHOULD I NOT GO THERE FOR SHOPPING, , , , , , , , , , , ,
WHAT WILL YOU DO... REPLY ME FAST

Dear Customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya,
Future Group Care

recharged rs10+10=20 on 25/01/13 through big bazar marketing but amt not added to balance

Dear Customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused due to the delay. Request you to write to [protected]@futuregroup.in with your contact details, details of the store you purchased from, details of the invoice and the reference ID 2486. An agent will get in touch with you over this.

Regards,
Priya,
Future Group Care

Dear Customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya,
Future Group Care

Dear Customer,

Hi, I am Priya from Future Group. We will look into your concerns from our end. We request you to write to [protected]@futuregroup.in with your contact details, details of the store you visited, invoice details of the purchase and the reference ID 2485. An agent will get in touch with you.

Regards,
Priya,
Future Group Care

REFerence id 2485,
I m kapil agrawal, my other contact no. Is [protected], as i confirm
you first that my airtel sim which i have m.n.p. From BIG BAZAR
PACIFIC MALL MATHURA U.P. dated 07.12.2011
after than my number continue working approx 2 month, after than my
sim card hasbeen rejected, so i complained to Mr. Ajeet, big bazar
paci mall, mathura, he checked and give me new blank sim[protected]
[protected] dated 05.03.2012 after submitting my photo and zerox of
my voter id card for proof, i have complained also dated 13.03.2012,
again 23.03.2012, again 28.03.2012
but till now dated 29.03.2012 my sim is not working,
I HAVEBEEN ALSO TAIK TO MR.ANIL SHARMA JI, SALE MANAGER, LUCKNOW AT
[protected], I THINK HE IS NOT INTRESTED ABOUT THIS, BECAUSE EK JARA
SE KAAM SIM RE ACTIVATION ME (due to own department mistake) 24 DIN
ABHI SHAYAD KAM HAI, , yadi meri mistake hoti to shayad 2- 4 SAAL BHI
SHAYAD LAG JATE...
between the mar month i have shopping big bazar and i get t24
talktime, which i cannot use without my sim work..
i m very angry with your service and my clint would not make me call.
Mere number ko jaldi suru kare otherwise i will go to consumar
foram...

my shopping is From-------BIG BAZAR PACIFIC MALL MATHURA.U.P.

DATE 28.03.2012 14:57
RECEIPT NO----.0009628
TILL NO. -----4
BILL AMOUNT----2287.85 Rs.
FREE TALK TIME----35

DATE 28.03.2012 14:52
RECEIPT NO----.0009627
TILL NO. -----4
BILL AMOUNT----825 Rs.
FREE TALK TIME----15

DATE 14.03.2012 16:47
RECEIPT NO[protected].
TILL NO. -----5
AMOUNT----453 Rs.
FREE TALK TIME----10

DATE 14.03.2012 16:53
RECEIPT NO[protected].
TILL NO. -----5
AMOUNT----788 Rs.
FREE TALK TIME----15

DATE 11.03.2012 16:17
RECEIPT NO[protected].
TILL NO. -----6
AMOUNT----466 Rs.
FREE TALK TIME----10

DATE 11.03.2012 16:19
RECEIPT NO[protected].
TILL NO. -----6
AMOUNT----256 Rs.
FREE TALK TIME----0

DATE 14.03.2012
RECEIPT NO[protected].
TILL NO. -----3
AMOUNT----75 Rs.
FREE TALK TIME----0

SHOULD I NOT GO THERE FOR SHOPPING, , , , , , , , , , , ,
WHAT WILL YOU DO... REPLY ME FAST

Dear customer,

Hi I am Priya from Future Group. I regret the inconvenience caused to you would like to inform you that your New SIM is not valid.Kindly visit at store for further assist.

Regards
Priya
Future Group Care

hai sir,
On 5th of october I had purchased goods for an amount of 3500 for which I am eligible for 35rs free recharge on t24 sim connection and they taken 50rs for first recharge and told me will get 75rs additional talk time and 100sms per day for 1 year but recharge was not done. t24 sim card no [protected] bigbazar kachiguda Hyderabad..

take action

From august 12 month 2011 my purchased television LED KORYO TV In the name of Praveenkumar.S.Kelur.Has screen and sound problem . I given a complaint after 2 months.Repair person come to my home and check the television and he removed a board of electronics circuit attached new board . But that board also not correct. so he attached that old board and said when new board will come i coming for repair. After that i am going to big bazaar and asking about this complaint they are tell it will come soon . after at the month of December 2011 the another board. But the television not work. after that i went to big Bazaar along with television Hubli and gave for repair and taken receipt and token number at month Jan 2012. i asked Big bazaar person he said that we doing replacement and giving you new television. Still now they are telling we are not giving you the guaranty for when they replacing the television.

Dear Customer,

Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you. I will take this up with the concerned teams and assist you in the resolution of your issues. We would require a few details like your contact number, details of the store where you purchased the TV from, the invoice details and the reference id 2474. An agent will get in touch with you over this.

Regards,
Priya,
Future Group Care

Dear Customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya,
Future Group Care

Dear Customer,

I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you. Request you to kindly revert with your order number to enable us to communicate with you.

Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Thanks and Regards,
Aditya Pathak

FutureBazaar — Misguide regarding the product payment

Dear Team,

My self Anil Kumar. I ordered one laptop from Futurebazar.com by credit card EMI on 31st Oct, 2010. My order no is [protected]. i'll pay the down payment of Rs. 11334/- by IVR System. The payment deduct from my account on same time. But till date i cant get any satisfactory result from future bazar team. i called many time on there customer care. some of executive told they got the payment, and some of told we are not geting the payment. everyone is just misguide me. i am facing a lots of problem.

Kindly do the needful.

Regards,
Anil Kumar

Dear Customer,

I am extremely sorry to hear about your experience regarding your recent order. Let me assure you that at Futurebazaar, customer satisfaction is what we aim for and certainly would like to extend the same to you. Request you to kindly revert with your order number to enable us to communicate with you.

Looking forward for an early update from you end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Thanks and Regards,
Aditya Pathak