Blue Dart Express Complaints & Reviews

i had sent a document via blue dart on the 3rd of april. as it was urgent they assured me it wud reach the next day. the destination was a government office. I expected, since they insist on a mobile no. for prompt, for them to atleast make a phone call on one of the 4 phone no.s provided to inform us abt the delay in delivery or atleast a note saying tht they had come. since nothing was made i called there automatic tracking service which informed me tht no details were available. on contacting the helpline i was connected to a rather rude Mr. Kartikeyan who proceeded to tell me that they had access to the even the central govt offices in the country and it couldnt happen that they were denied. at which point i told him that his records say that they were turned back. he says they couldnt inform us about it as the persons in the field dont have a phone to call customers and when they return back to the main office at 7pm it is too late to inform the customers about the delay. the next two days being holidays were wasted too. i was so put off by his tone bordering on arrogance and there lack of any responsibility. i must say even though am in indian and we are known for our hospitality - we make the worst customer service ''executives'' the world over. i knw theres no point complainting - we are damned with bad service without them and damned with them too.

Blue dart is not delivering my ICICI Bank credit card. they told that there is no building number. but when a bank can grant my credit card with out building number then why courier can not deliver?

Dear sir
Yet I,Bhawesh Kumar have not received my Pan Card ( CKZPK3900N) which has been dispatched on 3rd march 2012 by Blue Dart couriers Express Ltd. by Docket no-[protected]. Please sure me that what is the reason in late delivery.

Thanks & Regards
Bhawesh Kumar
[protected]

Dear sir/madam
My shipment by blue dart courier (Waybill Number : [protected]) from Bareilly (U.P) to Angul ( Odisha) is dispatch from 13 march 2012 and reaches on 23 days . It contain food item which my sister send to me on Hoil but due to so late delivery ( 11 days ) it is not fit for eatable . and they charge 1400 Rs for the courier the same .
When I want to know the reason for the same they are not replying . so for your reference I am attaching copy of my mail to blue dart .
So I want compensation Rs 8900 (1400 Rs for courier and 7500 Rs for food ) for the same.
My mail id –
ankur.[protected]@yahoo.co.in


looking forward


JAI HIND

This is Manish Jain and I sent a LCD TV from PUNE to Rajasthan on 19/09/2011 the waybill number is [protected].
They damaged the LCD screen and it looks like that something very hard thing just crushed into it , and simply screen got a very bad design on its face. Now Blue dart says that we dont give guarantee to deliver tv..etc...we already have written letter from you.
True Of course very true but Do you remember BLUDART( big MNC name, really !) that you took 1550 Rs also from me .

This is perplexing what blue dart says "we can deliver your TV but safe or not we ca not guarantee , but we will take our charges ( for what you are taking charges ) load the item into the truck and send them in the name of GOD, may this item reach safely.

you should not provide service at all if you can't guarantee for that , for what you are taking money ....if can deliver then you should not run the service bahgvan bharsose ( just later say oh we have written letter from you sucks !)

Dont use BLUEDART guys , it is pathetic.

I have placed an online order for Accu-Check Glucose meter, which was supposed to be delivered by Blue Dart Courier Service. The order details is as follows:

Order Date: Mar 11, 2012 04:59:56 AM
Order Number: 136343
Payment Mode: Online Payment
Order Status: Courier Dispatched
Additional Details: BLUE DART COURIER vide docket no.[protected] and Dated : Mar 13, 2012


Here are the main topics of the complaints:-
1) The product is yet to be delivered.
2) The DHL customer service is not providing any correct information about the delivery date, time.
3) Also, the customer service executive mentioned that they have the consignment (probably), and without any proper reason they are deliberately deferring the delivery.
4) The phone calls to the customer service is chargeable. And several calls worth a finite amount is being utilised by me to call them, and it is becoming increasingly irritating and difficult to track the package, with such lies.
5) The product was brought in due to emergency health needs. But the deferred reception in the consignment is causing more problems.

The customer service number used is:
22881234

Details:

Address BLUE DART EXPRESS LTD
KANAK BUILDING
3RD FLOOR
JAWAHARLAL NEHRU ROAD
(OLD CHOWRINGEE ROAD)
Location KOLKATA
Pincode 700071
Telephone 22881234
Fax [protected]
Email [protected]@bluedart.com

On 13 th of this month State bank of India,Card Division,New Delhi sent a credit card to me vide Blue dart reference number EV[protected],but till date the mail is not delivered to me till date.Please look into this matter and inform me the latest position of the mail.


Mohan John.P.F

My mobile numer is [protected]

My land line number is[protected]

The office of Bluedart has the most irresponsible employees who are ignorant of the company functionality and services. The customer care executives at the 24 hour customer care services have no clue of the in-charge of Bluedart at hyderabad. The madeenaguda office is almost nonfunctional. I have tried to contact the office through three different numbers and there was no response. Even after endless phone calls there was no response. However I was assured by the 24 hour customer care executives that the office was very much functioning. My courier, which was to be delivered on Saturday 25th Feb 2012 was delayed by three days and has not reached the destination even after mentioning the urgency of receiving the consignment.

My Credit Card was coming by Blue Dart Courier

My courier came to my office when it was a holiday & I wasn't available.Monday onwards I am calling Blue dart to deliver it but it is still not received till yet.I am waiting from last 8 days and my courier is not delivered to me.Its a standard charted credit card.I called many times to blue dart executives ,they replied It will be delivered today,tomorrow.....I am still waiting .Why the concern person are avoiding?? Its in Noida 62 hub it will be delivered ....delivery guy is coming.....I heard it many times BUT it is not DELIVERED .Can someone will take responsibility for Inconvenience caused to me ?????????

I have ordered a pearl jewellry from home shop 18 few days back...on 15th of february 2012,the homeshop 18 customer care gave me a call and asked whether the product was delivered to the mentioned address...I said no.they gave me the consignment no. and told that they have already sent it by blue dart.and gave me the land line no. of blue dart(tripura).I called but no body responded.yesterday(21st feb)I went to Blue Dart and collected the product.The Blue dart even didnot gave me a call and when I asked them they responded that they donot bear the responsibility of delivering the product to the mentioned address.Please take some proper steps to avoid the same problem with other customers.

I had ordered two different items from two different companies namely bag it today and payback through internet and gave my detailed address and telephone numbers, 10 days after my order placement i got a call from blue dart courier office at Jalandhar confirming my location, and confirmred from the caller that he has understood the address. on same address i am getting all my mails and all other courier parcels. the address is that of an Army Office in Jalandhar cantt which has its own pin code and is in the heart of the city. I was told that my parcel would be deliverd the next day but when the parcel did not reach me for three days i contacted the company which sent the parcel and in both cases my complaint was taken down and i was also given contact number of the local blue dart office, i tried for a complete day but nobody picked up the phone, on second day the phone was picked up and the person told me that they would revert back to me and the parcel would be delivered that very day. However today after seven days i got e mail from both companies that my parcels have been received back by them undelivered. I am extremly sorry to inform you that if this is the way your company delivery is effected then god only can help your company which you claim is the best in the business. By the way this is a second instance, a similar thing had happenned about a month back when i had ordered products from naaptol.com and your delivery agent misbehaved and called on phone and told me to come and collect the packet from a gate , one km away from my address and refused to come and deliver it himself.
Please take neccesary action if you want your companies reputation to be maintained. BY THE WAY MY ADDRESS IS MENTIONED BELOW AND THE INCIDENTS CAN BE CONFIRMED AS ALSO THE ADDRESS CAN BE VERIFIED TO BE A VALID ADDRESS.

COLONEL SANJIVE SIROHI
DIRECTOR RECRUITING
HQ ZONAL RECRUITING OFFICE
RAMA MANDI ROAD
JALANDHAR CANTT
JALANDHAR - 144005
PUNJAB

icici bank sent me a card through bluedart awb no-[protected] blue dart says that u r not available at ur home & twice they send the card but both time full day i am at my home & other member of my family are also staying witm me.You employee wrongly opdated on web site I also mark a Complaint to icicibank.Blue dart complaint no-190931 i have experiance a very poor service i call ur customer care 5 times & they wrongly commit that u recived before 6.30pm.kindly update me on [protected]

Today i got a male from tradus Your Order Has Been Delivered for order details given below.


Details of Order No.2118057
Item ID Product Courier Airwaybill No
1487867 Samsung 4GB Micro SD Memory Card Bluedart [protected]

but still i not received this item.I go 2-3 days in Bluedart courier but they are not able to find this item.

I had applied for an AMEX card which was supposed to be delivered by Blue Dart on 1st feb.Instead of contacting me for the delivery, blue dart has informed AMEX that the adress was inncorrect.This is just a fake reason,the delivery man had never communicated me on this.I am in severe distress as I need the AMEX card for travel.Please help.My shipment number is [protected].

DEAR SIR
YOUR DELIVERY MAN IS DELIBERATELY VISITING TO DELIVER MY PACKET AFTER OFFICE HOURS IN THE OFFICE AND DURING THE DAY HE IS VISITING RESIDENCE SO THAT HE CAN PROVE THE RECEIVER NOT AVAILABLE AT GIVEN ADDRESS. NOT READY TO DELIVER THE PACKET TO MY LAND LORD OR FAMILY MEMBER. IN SPITE OF REQUESTING HE DID NOT LEAVE ANY CONTACT NUMBER OR PRE-INFORMATION ABOUT RE-VISIT FOR DELIVERY OF CONSIGNMENT NUMBER AW [protected] DATED 27TH JANUARY 2012.

YOUR TOLL FREE NUMBER [protected] AND [protected] ARE USELESS NO ANSWER AT ANY POINT OF CALLING I WOULD HAVE CALLED NUMEROUS TIME BUT TO NO AVAIL.

IF YOU DO NOT WANT TO DELIVER PLEASE RETURN IT TO THE SENDER. PLEASE NOTE IF THERE WILL BE ANY FRAUD RELATED TO THIS CONSIGNMENT IT WILL BE SOLE RESPONSIBILITY OF BLUE DART. IF CORRECTIVE ACTION NOT TAKEN I SHALL DRAG YOU IN COURT.

I WISH SOMEBODY TAKE APPROPRIATE ACTION IN THE MATTER

WITH THANKS AND REGARDS
s k gupta
[protected]

I HAVE SENT TWO COURIERS BY BLUE DART ON 19TH JANUARY, ONE TO MANIPAL UNIVERSITY AND ONE TO MANGALORE NITTE UNIVERSITY.. BOTH OF WHICH HAVE NOT YET REACHED.
THESE ARE IMPORTANT DOCUMENTS OF MY APPLICATION TO THE MD/MS MEDICAL ENTRANCE EXAM. IF NOT REACHED ON TIME I LOSE OUT ON WRITING THE EXAM THIS YEAR AND ALSO Rs. 3000 DRAFT EACH FOR MANIPAL AND MANGALORE UNIVERSITY.
I WAS TOLD THIS IS THE FASTER THAN SPEEDPOST. THIS IS HIGHLY UNPROFESSIONAL AND NEGLIGENT ON THE PART OF BLUE DART.
KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL.
DETAILS:-
COURIER CODE - [protected] ,COURIER TO NITTE UNIVERSITY,MANGALORE.
COURIER CODE - [protected] ,COURIER TO MANIPAL UNIVERSITY,MANIPAL.
SENT BY- BLUE DART, 39,DARYACHA BUILDING, HAUZ KHAS VILLAGE.NEW DELHI-110016.
SENT ON[protected]
PHN NO. OF BLUEDART -[protected] / [protected] /[protected]

The PAN card department sent me a PAN Card on 14-Jan-2012 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by me in the application. The Blue dart PCMC, office Pune got this on 16-jan-2012. I have contacted them personally and every time they are telling, we will deliver it to you shortly, but still I didnt get the delivery for this. This is very important for me to receive my PAN card urgently.

Regard,
Mandar Kulkarni
[protected]

I was consignee to shipment with Blue Dart consignment number [protected]. The shipmet apparently arrived in 12th january 2012 at rajkot but it was not to delivered me until nowadays. When I contacted the Bangalore office, it was told me nonsense reason and promise me to deliver that day but no-one delivered. Blue Dart was too lethargic and irresponsible to deliver it on time. I need some help to deliver my parcel.............

Hi,

On 29th dec'11 sent a parcel to my billing address from Bajaj Finserv Ltd Bangalore to my billing address through Blue dart express Ltd, today 9th Jan'12 still I have not received my parcel. My parcel reqd urgenly inform to Bule dart however they are not looking on it. please help me. my Waybill No:[protected], Reference No:3427130.

Confirmation mail attached which is sent from bajaj Finserv Ltd to me.

Regards
Amar Sarkar
[protected]

A Document was sent from delhi on 31.12.11 with thr understanding that it will be delivered by 2nd jan. However on non receipt the local office was contacted and non receipt at local office was confirmed with promise of del on 3rd afternoon. At 1530 hrs the office was contacted. Got busy tone for 1 mins after that some one just picked up th phone and kept it off the hook??????????????ph nbr [protected]. On contacting the central office in delhi, the answer was nikal chuka hai mil jayega and kept on hold. No customer relations or manners.