Blue Dart Express Complaints & Reviews

I have placed an online order for Accu-Check Glucose meter, which was supposed to be delivered by Blue Dart Courier Service. The order details is as follows:

Order Date: Mar 11, 2012 04:59:56 AM
Order Number: 136343
Payment Mode: Online Payment
Order Status: Courier Dispatched
Additional Details: BLUE DART COURIER vide docket no.[protected] and Dated : Mar 13, 2012


Here are the main topics of the complaints:-
1) The product is yet to be delivered.
2) The DHL customer service is not providing any correct information about the delivery date, time.
3) Also, the customer service executive mentioned that they have the consignment (probably), and without any proper reason they are deliberately deferring the delivery.
4) The phone calls to the customer service is chargeable. And several calls worth a finite amount is being utilised by me to call them, and it is becoming increasingly irritating and difficult to track the package, with such lies.
5) The product was brought in due to emergency health needs. But the deferred reception in the consignment is causing more problems.

The customer service number used is:
22881234

Details:

Address BLUE DART EXPRESS LTD
KANAK BUILDING
3RD FLOOR
JAWAHARLAL NEHRU ROAD
(OLD CHOWRINGEE ROAD)
Location KOLKATA
Pincode 700071
Telephone 22881234
Fax [protected]
Email [protected]@bluedart.com

On 13 th of this month State bank of India,Card Division,New Delhi sent a credit card to me vide Blue dart reference number EV[protected],but till date the mail is not delivered to me till date.Please look into this matter and inform me the latest position of the mail.


Mohan John.P.F

My mobile numer is [protected]

My land line number is[protected]

The office of Bluedart has the most irresponsible employees who are ignorant of the company functionality and services. The customer care executives at the 24 hour customer care services have no clue of the in-charge of Bluedart at hyderabad. The madeenaguda office is almost nonfunctional. I have tried to contact the office through three different numbers and there was no response. Even after endless phone calls there was no response. However I was assured by the 24 hour customer care executives that the office was very much functioning. My courier, which was to be delivered on Saturday 25th Feb 2012 was delayed by three days and has not reached the destination even after mentioning the urgency of receiving the consignment.

My Credit Card was coming by Blue Dart Courier

My courier came to my office when it was a holiday & I wasn't available.Monday onwards I am calling Blue dart to deliver it but it is still not received till yet.I am waiting from last 8 days and my courier is not delivered to me.Its a standard charted credit card.I called many times to blue dart executives ,they replied It will be delivered today,tomorrow.....I am still waiting .Why the concern person are avoiding?? Its in Noida 62 hub it will be delivered ....delivery guy is coming.....I heard it many times BUT it is not DELIVERED .Can someone will take responsibility for Inconvenience caused to me ?????????

I have ordered a pearl jewellry from home shop 18 few days back...on 15th of february 2012,the homeshop 18 customer care gave me a call and asked whether the product was delivered to the mentioned address...I said no.they gave me the consignment no. and told that they have already sent it by blue dart.and gave me the land line no. of blue dart(tripura).I called but no body responded.yesterday(21st feb)I went to Blue Dart and collected the product.The Blue dart even didnot gave me a call and when I asked them they responded that they donot bear the responsibility of delivering the product to the mentioned address.Please take some proper steps to avoid the same problem with other customers.

I had ordered two different items from two different companies namely bag it today and payback through internet and gave my detailed address and telephone numbers, 10 days after my order placement i got a call from blue dart courier office at Jalandhar confirming my location, and confirmred from the caller that he has understood the address. on same address i am getting all my mails and all other courier parcels. the address is that of an Army Office in Jalandhar cantt which has its own pin code and is in the heart of the city. I was told that my parcel would be deliverd the next day but when the parcel did not reach me for three days i contacted the company which sent the parcel and in both cases my complaint was taken down and i was also given contact number of the local blue dart office, i tried for a complete day but nobody picked up the phone, on second day the phone was picked up and the person told me that they would revert back to me and the parcel would be delivered that very day. However today after seven days i got e mail from both companies that my parcels have been received back by them undelivered. I am extremly sorry to inform you that if this is the way your company delivery is effected then god only can help your company which you claim is the best in the business. By the way this is a second instance, a similar thing had happenned about a month back when i had ordered products from naaptol.com and your delivery agent misbehaved and called on phone and told me to come and collect the packet from a gate , one km away from my address and refused to come and deliver it himself.
Please take neccesary action if you want your companies reputation to be maintained. BY THE WAY MY ADDRESS IS MENTIONED BELOW AND THE INCIDENTS CAN BE CONFIRMED AS ALSO THE ADDRESS CAN BE VERIFIED TO BE A VALID ADDRESS.

COLONEL SANJIVE SIROHI
DIRECTOR RECRUITING
HQ ZONAL RECRUITING OFFICE
RAMA MANDI ROAD
JALANDHAR CANTT
JALANDHAR - 144005
PUNJAB

icici bank sent me a card through bluedart awb no-[protected] blue dart says that u r not available at ur home & twice they send the card but both time full day i am at my home & other member of my family are also staying witm me.You employee wrongly opdated on web site I also mark a Complaint to icicibank.Blue dart complaint no-190931 i have experiance a very poor service i call ur customer care 5 times & they wrongly commit that u recived before 6.30pm.kindly update me on [protected]

Today i got a male from tradus Your Order Has Been Delivered for order details given below.


Details of Order No.2118057
Item ID Product Courier Airwaybill No
1487867 Samsung 4GB Micro SD Memory Card Bluedart [protected]

but still i not received this item.I go 2-3 days in Bluedart courier but they are not able to find this item.

I had applied for an AMEX card which was supposed to be delivered by Blue Dart on 1st feb.Instead of contacting me for the delivery, blue dart has informed AMEX that the adress was inncorrect.This is just a fake reason,the delivery man had never communicated me on this.I am in severe distress as I need the AMEX card for travel.Please help.My shipment number is [protected].

DEAR SIR
YOUR DELIVERY MAN IS DELIBERATELY VISITING TO DELIVER MY PACKET AFTER OFFICE HOURS IN THE OFFICE AND DURING THE DAY HE IS VISITING RESIDENCE SO THAT HE CAN PROVE THE RECEIVER NOT AVAILABLE AT GIVEN ADDRESS. NOT READY TO DELIVER THE PACKET TO MY LAND LORD OR FAMILY MEMBER. IN SPITE OF REQUESTING HE DID NOT LEAVE ANY CONTACT NUMBER OR PRE-INFORMATION ABOUT RE-VISIT FOR DELIVERY OF CONSIGNMENT NUMBER AW [protected] DATED 27TH JANUARY 2012.

YOUR TOLL FREE NUMBER [protected] AND [protected] ARE USELESS NO ANSWER AT ANY POINT OF CALLING I WOULD HAVE CALLED NUMEROUS TIME BUT TO NO AVAIL.

IF YOU DO NOT WANT TO DELIVER PLEASE RETURN IT TO THE SENDER. PLEASE NOTE IF THERE WILL BE ANY FRAUD RELATED TO THIS CONSIGNMENT IT WILL BE SOLE RESPONSIBILITY OF BLUE DART. IF CORRECTIVE ACTION NOT TAKEN I SHALL DRAG YOU IN COURT.

I WISH SOMEBODY TAKE APPROPRIATE ACTION IN THE MATTER

WITH THANKS AND REGARDS
s k gupta
[protected]

I HAVE SENT TWO COURIERS BY BLUE DART ON 19TH JANUARY, ONE TO MANIPAL UNIVERSITY AND ONE TO MANGALORE NITTE UNIVERSITY.. BOTH OF WHICH HAVE NOT YET REACHED.
THESE ARE IMPORTANT DOCUMENTS OF MY APPLICATION TO THE MD/MS MEDICAL ENTRANCE EXAM. IF NOT REACHED ON TIME I LOSE OUT ON WRITING THE EXAM THIS YEAR AND ALSO Rs. 3000 DRAFT EACH FOR MANIPAL AND MANGALORE UNIVERSITY.
I WAS TOLD THIS IS THE FASTER THAN SPEEDPOST. THIS IS HIGHLY UNPROFESSIONAL AND NEGLIGENT ON THE PART OF BLUE DART.
KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL.
DETAILS:-
COURIER CODE - [protected] ,COURIER TO NITTE UNIVERSITY,MANGALORE.
COURIER CODE - [protected] ,COURIER TO MANIPAL UNIVERSITY,MANIPAL.
SENT BY- BLUE DART, 39,DARYACHA BUILDING, HAUZ KHAS VILLAGE.NEW DELHI-110016.
SENT ON[protected]
PHN NO. OF BLUEDART -[protected] / [protected] /[protected]

The PAN card department sent me a PAN Card on 14-Jan-2012 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by me in the application. The Blue dart PCMC, office Pune got this on 16-jan-2012. I have contacted them personally and every time they are telling, we will deliver it to you shortly, but still I didnt get the delivery for this. This is very important for me to receive my PAN card urgently.

Regard,
Mandar Kulkarni
[protected]

I was consignee to shipment with Blue Dart consignment number [protected]. The shipmet apparently arrived in 12th january 2012 at rajkot but it was not to delivered me until nowadays. When I contacted the Bangalore office, it was told me nonsense reason and promise me to deliver that day but no-one delivered. Blue Dart was too lethargic and irresponsible to deliver it on time. I need some help to deliver my parcel.............

Hi,

On 29th dec'11 sent a parcel to my billing address from Bajaj Finserv Ltd Bangalore to my billing address through Blue dart express Ltd, today 9th Jan'12 still I have not received my parcel. My parcel reqd urgenly inform to Bule dart however they are not looking on it. please help me. my Waybill No:[protected], Reference No:3427130.

Confirmation mail attached which is sent from bajaj Finserv Ltd to me.

Regards
Amar Sarkar
[protected]

A Document was sent from delhi on 31.12.11 with thr understanding that it will be delivered by 2nd jan. However on non receipt the local office was contacted and non receipt at local office was confirmed with promise of del on 3rd afternoon. At 1530 hrs the office was contacted. Got busy tone for 1 mins after that some one just picked up th phone and kept it off the hook??????????????ph nbr [protected]. On contacting the central office in delhi, the answer was nikal chuka hai mil jayega and kept on hold. No customer relations or manners.

Hi,

I haven't received the shipment and also haven't received any call from bluedart to confirm my address till now. Without any confirmation they have updated their status. Today morning their update was

Waybill Number : [protected]

Pickup Date : 14 December 2011
From : NEW DELHI
To : KOLKATA
Status : Late Arrival At Destination. Contact Customer Service

Now on tracking the shipment their site is showing:

Waybill No : [protected] Reference No : 72_4280349
Pickup Date 14 December 2011
From New Delhi
To Kolkata
Status Cnee'S Add Incorrect/Incomplete/Not Loca
Contact Customer Service


Dont know how may I receive the value of my money invested.

--
Regards,
Abir Roychowdhury

Call: [protected]

Hi,
Docket No: [protected]. (FROM LETSBUY.COM)

I never came across in my whole life with such a harsh man serving customers. The corieir deliveryman should atleast smile and introduce himself saying this is the order for Mr. So and So. This man rushed into my office reception and asked the receptionist: "call mr. anil to come with Rs 550" !! Receptionist said several calls made before too, he says "Give us the money then only we will give the parcel' !!! When I presented myself at the reception, this guy is relaxing on the sofa with his face covered with his arms. when i introduced myself, he sits there itself and with other hand he showing signal, as if to "gimme money"!!! Not even a word, just mimics. !! Is it a goonda looting or delivery??? I was there with my wallet opened for paying, but this attitude, for sure brought me down. Then when I took the parcel and said let me see it, he jumped up and hold it saying "dont open"!!... What the hell is this??? Are we looters who wont give money?? I ordered the stuff I need, after knowing its amount and how to pay it... To meet a customer, these fools should atleast be given some kind of training, greet customer, introduce, or atleast present it in a neat way. Everyone at the reception was astonished with this.. I said :"chetta... we even have an option to return this stuff". He took the parcel and said: "Ok return it. Bye" !!! Are you doing a service or should the customer beg at your feet to get the parcel????? To whoever you have subcontracted the delivery, let this be notified. No uniform, no identity card, and not even a polite smile. Leave it all... at least dont piss on the customer... I will never ever be a customer of Bluedart again... this is my final decision.

If you have least concern on a customer, you better axe this guy... or mentor him... otherwise, if he goes to any place other than an office, with this attitude, he surely will gets beaten... It was my goodluck that i was in office... Better not to spoil your fame.. with these kinds of sub-contracted cracks...

I had ordered a gift through flipkart, and they selected Bluedart courier service to ship it.
The item had been moved to Bluedart on 25th of November 2011. I had called up the Bluedart Cochin office on 26th to know the status.
I was informed that, the item will be reaching their office on saturday evening, and it will be delivered on Monday(28th Nov. 2011) as Sunday is a holiday.
I requested them to deliver on Monday evening after 4:30pm, and i was told that they will intimate this to Vyttila office.
I checked with Cochin office again on monday and they told, the item is in Vyttila office and i can check with them.
When I checked with Vyttila office, they told the item can be delivered on Tuesday only, as they got it on Monday morning only. (Cochin office gave WRONG INFORMATION and FALSE PROMISE. Also, very delayed movement of item between your branches. It took 4days (3 working days) to reach from Mumbai to Vyttila)
Its not delivered on Tuesday also, as it is harthal there in Kerala. But all private vehicles were running on Tuesday. (This shows the employees have NO DEDICATION to their duty and also, give FALSE PROMISES which they never even try to keep.)
Every time I had to make someone waiting at the addressed place to collect the item. And, it doesn't feel good as it is a gift.
Moreover, they were saying they can't locate the address. The address I gave them is the one I used to give everywhere and nobody had issue in locating it.

From this experience I feel that Bluedart is the worst courier service, as they give WRONG INFORMATION, FALSE PROMISES and have NO DEDICATION to their duty.
I'm not sure about other branches of Bluedart, but this is the impression I got from Cochin/Vyttila office.

I had sent one courier from Gurgaon to Delhi on 23rd Nov, its been 6 days status is still showing "in transit".When i called them they said they have not received it ever.I have the receipt with me but i guess the courier boy has misplaced it.I called them 4 times, every time i got a reply that they have arranged a call back fro, their senior but no course of action was taken.
it was an application form, the deadline was 30th Nov.i have no option to send it thru courier now.

PLEASE AUTHORITIES TAKE APPROPRIATE ACTION AGAINST THEM

I received a telephone call from M/s. Bluedaart Couriers, Koonamthai, Edappally, Kochi a few days back that they have received a courier from HSBC containing credit card. The address was my residential area which is 30 km away from Edappally. They also told me that they do not have delivery service in my area and as such asked me to collect it from their office. I am on leave up to[protected] after two major surgeries after an accident and i intimated them my inability to travel. On[protected], I received a phone call from Bluedart, that I could collect the material from their office. For me, it was for the first time that I was going to a courier's office to collect credit card and unfortunately I did not take any identity card with me. The person called me also did not tell me to bring identity card. Upon reaching their office, I was told to show the identity card and then only they can deliver it at their counter. It goes without saying that I was totally handicapped after Total Hip Replacement surgery and spine surgery. Still I managed to reach their office with the help of a walker. For the identity card, I told them I have two debit cards o[censored]nion Bank and Canara besides the mobile phone which contains the records of the calls made. None of my requests was acceeded to. Then I told them to come to my office which is only 7 km away from their office and i can prove myself as Ravikumar. This was flatly refused on the ground that they do not have time. I, then suggested them to come to my residence in my cab, I would show them all identity cards and i would drop them back to their office. This was also flatly refused. I am a senior financial executive in the rank of a grade=1 officer. Because of the surgeries, I cannot wear pants & shirts except Dhoti and T-shirt. On seeing me in these attire, they might have thought that I am a layman or beggar. Meanwhile I found an offer that those who are booking flight through HSBC cards, a cash back of Rs.1000/- will be available up to[protected]. My accident took place at Nagpur and my case is posted in Nagpur High court on 8th DEc 2011. For to and fro Nagpur one has go embargo 4 flights. So i will get a discount of Rs.4000/-. Hence I went to the office of Bluedart on[protected] with 5(five) identity cards i.e. Ration card having photo emposed, Pan card, Driving license, Voters card, Health family card issued from my office. But utter to my dismay and astonishment, none of these cards were accepted and Was told that the card could be delivered at my office only. Then I took them to my office and my collegues identified me and I thought the problem is over. The representative of Bluedart then noted my I card number in their delivery note and told me to collect he card either from HSBC or HQ of Bluedart. Since I am a peace loving man and considering my status, I did not utter a word and allowed them to go. After 15 minutes when I called the Blue dart office, I was told that my name could not be tracked. When the staff of the courier company came to my office and everybody told them that I am one of their executives and after noting my I card number, I felt funny in their reply that my name could not be tracked. After one hour I contacted HSBC and they told me they received message that the addressee refused to take delivery. I think this is to be treated as one of the best jokes and these people are more suitable for some circus company as Jockers. Now my question is who will bear the cost of my travel for two days to Edappally and Ernakulam and the loss I am going to incur (Rs.4000) besides the pressure and mental agony suffered by me. I think your front office is to be trained about customer relation and HR management. Kindly intimate the action taken in this matter.