Blue Dart Express Complaints & Reviews

Blue Dart Couriers, Thrissur is the absolute worse delivery service I know of. Twice they had delayed for more than a week my delivery after the shipment had already reached Thrissur. Now they have sent back a shipment citing wrong address, while I know for a fact that the address given to the sender was absolutely correct. They never answer their phones and never answer on-line complaints. This situation needs to be remedied.

Blue dart courier Kollam office has delivered consignments to my address with pincode no 691014 about 20 times in the last one year. Now they are extremely reluctant to deliver the stuff and started threatening to return it to the place of origin if I fail to collect it from their office. I want to know whether 691014 is with in the service area of Kollam Blue dart. If it is not why have they delivered it 20 times?. If it is not a delivery area Blue dart should send standing instruction to all their booking offices through out the nation not to collect any item for delivery to 691014. This would be better than booking the item and transporting it to Kollam office and behaving rudely with the customer and finally returning it to origin. What do they achieve from this? is not this non productive and results in mere wastage of time and energy?.Does Blue dart have any advantage in returning the stuff back to its origin accepting to deliver it by collecting cash from the consumer?
Girish.P.T
Executive Director,
Kerala State Institute of Design,
Chandanathope P.O,
Kollam,
Kerala 691014

Hi
I have purchase one mobile phone handset ( Samsung galaxy Y pro duos B5512 )from buythe price .com through online .I have received the box from blue dart courier , but inside the box phone is not there , only one broken tali received inside the box . pls do action immediately . I want my phone .Becouse I already pay for this .
NOTE : courier boy Phone No : [protected]
Blue dart way bill no : Blue Dart - [protected]
Order no : BTP1182598
Order Information

Name : Partha Kuma Deb
Order ID : BTP1182598
Email : [protected]@gmail.com
Order Date : [protected]:57:44
Payment : Prepaid

Partha Kumar Deb
[protected]

I purchased an item online on 13-Sep-2012 and it was shipped on 17-Sep-2012. As Blue Dart promises, it was supposed to reach me in 2 days. I did not even get a phone call from The Blue Dart office(Adyar, Chennai) that my packet has reached. It was through the shopping website that I saw the status of my item. I saw the status in Blue Dart website as "Delivery Attempted-Consignee Premises Closed". Even then, I did not get even a single call or message from the them till 22-Sep-2012, ie., the 6th day after the shipment. I was so frustrated by then and made a call to the regional customer service number. The guy who answered told me that the re-delivery of the item has been scheduled for the same day, and so I could expect it any moment at my doorstep. When I asked if the delivery boy will give me a call, he replied "We don't provide that service as the delivery boys are not provided mobile phones by office; and if you still want to fix an appointment with us, it will take a few more days". I could not wait for more days, so I told I will rather wait for the delivery that day. The whole day I was at home but nobody from Blue Dart turned up there. From this, I can make out that the delivery was in fact not at all attempted. Then I could contact their customer care only on 24-Sep-2012, the previous day being a Sunday. On 24th, when I called, the same guy picked up my call and told me "it will be delivered very soon. Please be patient and don't be in a mess". What an etiquette! Not even a sorry for being this late or a proper answer. The next day morning when I called, I explained to the girl who picked the call that it was said to be re-delivered on 22-Sep. She was like "who gave you this information?". Then she told me that they will deliver it that day after noon. And that being a working day, I had to go to office and could not stay back at home for this. All she said was "It will be delivered today. We can't fix an appointment. Or either you come and pick it up at our place". I have bought so many things online, but this is the first time something is being delivered through Blue Dart, and I had such a frustrating experience that I don't even feel like buying from that website fearing that they will send it through Blue Dart again.

420 Blue Dart Courier Location: Kolkatta, South 24 Parganas, West Bengal, India
Not Delever My Document Last 8 Day
Not Delever My Document Last 8 Day
I Have Not Received My Letter Last 8 Day
Complaint Regarding Late Delivery and False Excuses Provided.

I Was Consignee to Shipment With Blue Dart Consignment Number [protected] The shipmet Apparently Arrived
In Pune on 18/09/2012 But it Was Not Delivered To Me Until 24/08/2012 And Tel me Blur Dart Answer My Home Rented
When I Contacted the...


Pls Give Me Details My Currier
My Mob No-[protected]

Gour Krishna Shyamal

Hi All,
I heard that BlueDart WAS serving highly secure logistics service.
My HDFC CREDIT card has vanished with the Bluedart and in the tracking system they have mentioned as Delivered.
Are they giving the card to some one and updating as delivered??
and the Customer care telephone number [protected] was only for getting the Ring, and not for attending the call.
I tried calling them about 50 times, of these around 30 times bell rang and other 20 time it was engaged. :) and no one attend the call for me :P
Are they caring their Customers.....or else is that a number of Public telephone booth.
There was another guy who called me from Bluedart, when i tried calling him back on the number93872127XX, he was not attending ....he he he he.....
Good PATHETIC service which i am suffering for the SECOND time.

Regards,
CUSTOMER

AWB No. [protected]

Sir,
I got a call today morning from your Customer Care asking for a convenient time to deliver the consignment against the aforementioned AWB at my address. I requested him to deliver the same before 9.30 AM or after 6.00 PM, as nobody will be available at this address other than this time, due to personal / official commitment. But the person who was on the phone was very arrogant in his talking and behaviour, refused to accede my request. He insisted that he can arrange for delivery only between 12 Noon and 4 PM, as their field staff will be available only accordingly. He will send his personnel for one week's time at his convenient time ie. between 12 Noon & 4 PM and if the consignment is not received, it will returned back. Please note that after having incurred an handsome amount for the product and returning back for a simple cause, will be a sheer harassment from your part. I trust that Blue Dart is an Internationally / Globally accepted reputed firm, but I did not expect such an indecent behaviour and sheer harassment from your Customer Care Deptt.
Therefore, you are requested to see that the consignment is not returned and fix up an appointment with me to deliver the consigment.
Looking forward to your early response.

S. RAJESH NAIR
Mob: [protected] / [protected]

Hi Concerned,

The BLUE DART Way Bill no [protected] is not recieved to me in Bangalore, when I have sent am email in the contact us in the blue Dart Portal, look at the formal template response sent by them.
from: [protected]@bluedart.com
to: [protected]@gmail.com
date: Tue, Sep 11, 2012 at 6:04 PM
subject: FW: Contact Us : Udayakumar V S

Dear Sir,

We thank you for writing to us.

Please be informed that the shipment was attempted for the delivery and however we found that there was no such consignee residing at the given address. Further as per the standing instruction provided by the shipper, we have returned back the shipment to the shipper.

Further we kindly request you to get in touch with the shipper regarding the redespatch and do confirm us one the shipment is redespatched as we shall arrange for priority delivery.

Kindly write back to us should you require any clarification as we would be glad to assist you.

Regards

A.George

Hi,
I have bought an item from future bazaar online system and they have sent the Parcel to Ranchi City Jharkhand on 3rd Sept, but it has not reached till now, I was communicated by Blue dart that the parcel will reach to the place on 6th of Sept as it has reached the destination city on 5th, but even by the end of 8th Sept it has not been delivered. The reasons I got from the call center of delhi was:
for 6th Sept: Parcel has not been delivered because of heavy rain
for 7th Sept: Parcel has not been delivered as it is raining a lot
for 8th Sept: Parcel has not been delivered and I (blue dart) cant call there local office as no one is picking the call.

I am tired of calling from UK to India. I spent hell lot to track my parcel still no answer. The local office of Ranchi Bluedart does not answer the call I have tried cling them from 5th till today 8th of Sept and I am tired of it.

I just want to know where is the parcel have they stolen Items from it which I expect from the cheap mentality of Bluedart

My complain no of Blue dart is 216957
and my email address is [protected]@hotmail.com

FAKE STATUS UPDATE ON BLUE-DART SITE :::
I PLACED THE ORDER ON 2ND SEP AND FOR DATE 5TH AND 6TH IT SHOWS AS A FAKE STATUS UPDATE
“Delivery Attempted-Consignee Premises Closed” WHILE I WAS AVAILABLE IN MY HOME FOR THE COMPETE WHOLE DAY AND THE DAY BEFORE THAT.AND MY PHONE IS FULLY CHARGED.
TWO OF MY QUESTIONS
• WHY THE HELL IS PHONE NO GIVEN IF BLUE-DART GUYS ARE NOT SUPPOSED TO CALL THE CONSIGNEE, NO PHONE CALL FROM THEIR SIDE FOR DELIVERY ??
• WHY NO RECIEPT MESSGAE IS DROPED AT MY HOME IF BLUE-DART GUYS ARRIEVED AT MY DOOR STEPS??

IT IS LOUD AND CLEAR THAT THEY ARE LOOGING INCORRECT STATUS INTO THEIR SYSTEM..
AND MAKING FOOL OF THE CUSTOMERS.

I should tell that this is the worst courier service I have ever seen. These blue dart couriers have failed to deliver the product three times totally and in addition they have send back the products to the sender telling that no one was available to collect the order at the delivery point and the address was incorrect.This lazy service providers haven't even tried to contact me through the telephone.It is a shame to that they couldn't deliver the product at specified time to a residence which is just one and a half kilometer away from their office.Moreover they expect the receiver to go and collect the products from their offices.I guess they don't know what courier services are meant for.I am highly irritated for their carelessness and failure to deliver the courier.I am maintaining a level of decency since this is a public forum.In my opinion this courier company has lost its dignity and they are no longer eligible to run the service.Kindly do the needful to compensate for my loss of time and money.I am giving the details of my orders too.Thank you.

Order no 1: OD[protected], Sender: flip kart.com, Expected date of delivery: 21st of august
Order no 2:[protected], Sender: snap deal.com, Expected date of delivery: 31st of august
Order no:3:[protected], Sender: snap deal.com, Expected date of delivery: 31st of august

Dear Sir,
This is regarding my order no 7348590 which was despatched by rediff shopping on 22nd of August. It is still pending with Blue Dart Bellary. I have repeatedly told the courier that I will be available at my residence after 4:30 pm and since nobody is at home before this time I have requested him to make the delivery by 4:30 pm on any working day. He first agreed then today ( 29th august) he tells me that he cannot deliver at this time as it is after his duty hours and that I should collect the parcel from the Blue Dart office. I am new to Bellary and do not know the area, besides I have a very busy schedule hence I cannot personally pick up the package. On top of this I am being charged a hefty amount as shipment charges.

It is requested that I receive my package without further delay AT THE CORRECT TIME THAT I HAVE MENTIONED THAT I WILL BE AVAILABLE AT HOME.

Yuvraj Singh

I got sms from stanchart that my credit card despatched th. blue datrt courier dt 25/07/2012 awbill [protected] when i didn"t get it on 26/07/2012 than I call to [protected] & register my request & call to [protected] dt.27/07/2012. today(28/07/2012) I called to ghaziabad office they told me that they returned the courier without any reason
Thanks & Regards
Sanjay Sharma
B-128,Jeevan Vihar Sector-16 ShastriNagar,
Near Razapur fly over
Ghaziabad
[protected]

Blue dart service is very bad,Mr Satyaranjan raha ([protected]) the employ at blue dart office at kolkata airport don't know how to talk with the customer, his attitude id very bad and he is threatening to us that from the next time the material will be missing, he is misguiding the customers. and the customer care of blue dart is also very bad they don't have any details of consignments.

Dear sir,

I wish to highlight the high handed attitude and rude behaviour of BLUE DART delivery staff. This person when shown an ARMY IDENTITY CARD issued by the ARMY AUTHORITIES refused to accept it as a proof or evidence. He categorically stated that he will not accept this as proof of identity.

What more insult can one heap on the ARMED FORCES AND THE ARMED FORCES PERSONNEL. This is what BLUE DART AS AN ORGANIZATION IS IMBIBING IN THEIR STAFF.

THIS IS GROSS INSULT AND A BLOT ON THE ARMED FORCES. The Identity card of the Armed Forces apart from being a identity proof not only grants admission to various Government and other sensitive Military establishment but is universally acceptable as a proof by all institutions like Banks, Government Agencies etc.

I am pained by conduct of BLUE DART executives. This attitude has been repeated many times.You may like to look into it. Awaiting your response.

Please inform all your executives and staff to instruct all that identity cards issued by Army Authorities must be accepted as a proof of Identity of the person.

Colonel Shouche

To,

Income Tax PAN Services UNIT,
National Securities Depository Limited
3rd Fllor, Sapphire Chambers,
Near Baner Telephone Exchange,
Baner, Pune – 411 045,
Maharashtra
Tel:[protected]
Fax:[protected]
[protected]@nsdl.co.in

SUB: Request to dispatch my PAN Card to My new Address;

Ref: My PAN Card No. BLNPB3116M



Dear Sir,

This with reference to above PAN card, I am to submit that, my pan card has not been delivered to my home address by Blue Dart.

Kindly note, you have dispatched my PAN Card to my home address by Blue Dart Courier via way bill No. [protected]. The Blue Dart has not be able to deliver the same to the said address making accuse that none of person was available to collect the PAN Card.

Please be informed, I have checked the status for delivery of PAN CARD on www.bluedart.com against Way Bill No. [protected]. Status is shown as "Returned to back to Income Tax Pan Services Unit since none of my family members was available at the said address. This status is totally wrong since none from Blue Dart Courier has not come to the said address. My wife a home worker and three children are all time available at home.

Kindly note, several times, I tried to contact Blue Dar customer care at [protected]/52/53/54

but failed as even after dialing all required numbers -no response comes --. The same message is coming again & again. This is just irritating and befooling the customer...Universal number means it must connect immediately to resolve the problem...but it is not so.... I understand once you are grown up as big company, never pay attention to customers only try to make strategy to earn money from the customers.

We as a layman do not have time to file writ petition or spare time for such things but depend on you only...


You are therefore requested to look into the matter and send the PAN CARD most urgently to my office address as below:

Consulting Engineering Services (India) Ltd Limited
57, Nehru Place, (5th Floor), New Delhi – 110019
Tel:[protected]

For any query regarding dispatching address, please contact me over mobile: [protected]

Also, penalize or disassociate with the Blue Dart Courier immediately for negligence of delivery boys and field staff members and mal administration existing in such so called big Courier Company.

Please intimate me the actions taken against the Blue Dart Express Ltd. So that customers may not get mentally harassed and tortured.


Regards,


( Manwar Singh Bisht)
Home address: G-299, Shivdurga Vihar
Lkarpur, Faridabad,
PIN – 12100-9
(HARYANANA)



Cc: Customer Care - [protected]@bluedart.com – Information & action to be taken against
defaulters
[protected]@bluedart.com
[protected]@bluedart.com
[protected]@bluedart.com
[protected]@bluedart.com
[protected]@bluedart.com
[protected]@bluedart.com
[protected]@bluedart.com
[protected]@bluedart.com

I had to receive a consignment vide airway bill no 135...11485.The delivery man insisted on putting a telephone number on the signing receipt which I refused and he refused to give the parcel. I would like to know why is it essential or mandatory to give a mobile number on receipt when the consignee is personally signing the receipt at the address given. This is high handedness on part of Blue dart and i wish to draw the attention to it.

Corporate Customer of BlueDart Rourkela

Mr Manish,at Rourkela Branch is an absolute Wanker and waste of space. He is unprofessional guy who switches off his mobile and spends most of his time taking siesta. Time and time again he has been unprofessional and has shown lack of leadership in handling the team. And he tries hard to cover this up by placing blame on customers. This was raised to the Kolkatta branch and they are looking into the matter. In order to save time and money please avoid any dealings with BlueDart Courier Rourkela Branch.

This is the worst courier copany. I happen to catch these thugs lying. I was expecting courier from AVIVA life and had the WayBill number. When I first checked for delivery they said no one was available at home to collect, hence returned. On the next scheduled delivery day when I checked, the recorded message said they could not locate the address. I rescheduled on a Saturday and stayed at home whole day. Did not even go out for 5 min. I had been calling CS to find out the status. Till 5:40PM they said the package was out for delivery. Next at 7:00Pm when I checked they said there were no recipient at home to receive. They don't even bother to visit home and put in random messages. Not a single note was left in the mailbox for missed delivery or no SMS either. The CS jokers said they are taking a complaint and escalating the matter. It was Saturday and till Monday 10PM nobody bothered to call or check. The package was not delivered.

With respect to my AWB No. [protected]
The bluedart courier office located at happy valley manpada gives me a call every morning from past 3 days but until now no one from them delivered me my courier.

This is not the first time its happening with me. Everytime they do the same thing.

Is there anyone who can teach them whats the meaning of sending an express product via courier.
Even Indian post could had delivered it to me by today.

My contact no. [protected]
Sunilkumar Majhi