Blue Dart Express Complaints & Reviews

I don't understand why the blue dart courier guys are not calling the customer if they are not sure about the address. I receveied a call from the bank stating that the cheque book requested has been returend back to the bank due to address in complete.

The fun part here is for the past 4 years I am receiving the bank statement in the same address via indian post office. service is provided by blue dart. I think the should better run a goonda company rather than returning all the letters back to sender and earning money.

I am even not able to reach the grievance cell of blue dart... the COMPANY... with a bad attitude.

Order: [protected]

The courier guy named Shravan asked me to come out of my locality to take the courier. I said "you can come in and deliver it or is there a problem?". He said the security guard is not allowing him, so I told him I will speak with him. Till 15 minutes I don't find him coming so went to the gate. He had left and when I asked why here is what he said "I have others to deliver, it is not my job to ensure all the couriers are delivered and I can't waste even 2 more minutes on your courier because I have other places to go."

I told him I need to go to work and that as he is not delivering inside the locality I will stand out till 2:00 pm because I need to go work on a presentation at 5:00pm and that I can't give time beyond 2:00pm. He said he will come. I stood there for half an hour and he didn't come back. He told me that he won't come because he has to deliver the courier at some far off place and it will be a long ride and that he will deliver it later.

Next he calls me up 2-3 times during the presentation and then tells me that I have hindered in his job that I wasn't swift enough to take the courier off his hands and that I do not respect his services and that he is sending my shipment back as I was never was present at the address of the consignee mentioned where he never showed up. Worst of all he yelled at me while doing this in between my presentation.

Waybill No : [protected]
Pickup Date 01 October 2011
From Kochi
To Mumbai
Status Shipment Redirected
Contact Customer Service
New Waybill No [protected]

Waybill No : [protected]
Pickup Date 03 October 2011
From Mumbai
To Mumbai
Status In Transit
Await Delivery Information
Expected Date of Delivery 04 October 2011
The above shipment which contained the Railway Booking Receipt and the key of a M/Cycle booked in Train. The courie was booked on 1st Saturday and they had assured delivery on 3rd Monday after 2 days. On 3rd on enquiry they informed that the PIN in their records are wrong and can be delivered only on 4th. The PIN on the envelope I had handed over was correct and if they had made a mistake in the PIN it can not be my fault. In railway if the goods are not taken delivery within the stipulated time we have to pay heavy demurrage, which also we had informed Blue dart when we contacted on 3rd. But thier reaction was quite irresponsible. If they wanted they could have delivered it on 3rd itself. This shows thier attitude to the customer from whom they have already collected money , and the customer has to suffer after that.
For no mistake of mine We had to suffer monetary loss by way of demurrage in Railways.

Krishnan

Sir,

Our passports were sent by VFS New Delhi through Ble Dart on 27th Sep 2011. Till now we have not reciecved our passports even we have shown our ID proofs.When we showed our ID proofs then they asked us go and get the photocopies even they had the scannner in front o[censored]s. We were told that the passports will be delivered by next day at our address before 11 AM. But they didn't sent any passport. Then again i called that the post have not recieved. Then the lady on the phone said that we have no person to deliver the post and it will be delievred tomorrow. But we needed it urgently then i asked that i need it by 11AM today, then the lady rudely said that if you are so hurried then you can collect it by the office. After that she banged the phone.

Now we are going to the office to collect the post.

Is this the service being provided by Blue Dart as they claim very fast service?? We had to search for a photocopy shop for a long distance and we have not been given passports even after 3 days on showing our ID proof. Moreover the lady talked so rudely that i will not prefer to send any post by Blue Dart and i will further ask other people not to use Blue Dart.

Amit Khosla

Amritsar

My shipment no.[ BLUE DART [protected]] was dispatched on 20th sept,2011. they returned it mentioning that Cnee'S Add Incorrect/Incomplete which is a big lie as other courier delievered on d same address frequently.When i asked about d shipment yesterday morning, they ppl took my phone number and gave assurance of reaching it within an hour. Yesterday morning, i made so many calls for d said shipment, but after so many assurance of reaching it within an hour, in d evening they returned it without appoaching me on phone ... mentioning that i was not available at home while i was at home for whole day.

Again story started from today. They are giving only commitment and not delievering d shipment.

I sent a shipment from Chennai to Bareilly. It was said to be delivered in 2 business days and it was delayed by 3 days. The delivery was only ensured after making numerous calls to the employees at both the cities. When the status of the shipment was tracked in their official site it was 'status unavailable.' It was the same when i had to call them up to ensure delivery.

The complaints are:
1. Status of the shipment was unclear from the site and also from the employees in both the cities for about half a day.
2. Had to make numerous phone calls to ensure misplacement of the shipment.
3. Employee at the Bareilly office is outrageously rude to the customer while the status of the shipment is checked. He said "Its not my job t call you up and tell when you will get your shipment or even to ensure delivery."
4. Refund for the delay was promised even before the delivery, saying the priority is delivery and soon after that refund procedures will be discussed. Well, it is a big chicanery to deceive unfortunate customers who relied on 'Bluedart'. Even after making numerous phone calls and a mail, they just give your their word that refund is on its way. I never received any.

To anybody thinking of opting Bluedart service i would say its a bad choice and its just a waste of money where you would even end up losing your shipment. A customer has to go through the additional pain of making phone calls just to make sure it will be delayed at least 3 days than the scheduled delivery. Also, do not trust anybody at the customer care. They just sound very pleasing (in Chennai as against Bareilly) just those are just a pack of lies. I am extremely disappointed and irritated at their service. Oh, when they say they will call you back, its almost certain that they will not call you back.

Dear sir,

I am very sorry to say but Bluedart/DHL service is thirdclass and its really very sad to say you people started cheating people giving false commitment regarding delivery of goods.

I have booked my goods from kolhapur(Maharashtra), on 10th of september 2011, docket no: [protected]. was supposed to reach in Siliguri by 17th of september as per Kolhapur office commitment, but it reached us on 22nd of september 2011, now i want to ask who will pay me the loss I beared due to cancellation of my order.you charged 3500/- for quick delivery..now other transport use to delver me the same material within 12 days by charging only 800/- inclusive of all taxes.this is clear cheating.

my other company doing regular business with bludart from a very long time. but this is my second bad experience with your company.

I will send this complain letter to other courier services, so that they should also know the service of Bluedart via mail by 26th of this month if i dont get any proper feed back from your company and if i dont get the compesation.

well i know customers are important for you.but I hope my request will be granted and your company will look into the matter with immediate affect of this complain.

thanking you


yours truly


Ashish Mittal
For Everest Trade Centre
Mb:[protected]

My Packet ref no is [protected] & this was returned to Bangalore without delivering to my home.

when called up the Blue dart customer care, they as saying that the delivery boy went to my premises & the premises was locked which is not true as the delivery boy never visited my place.

even there is no entry on society's visitors register.

Please help me out in this regard.

My phone no [protected] (gurgaon)

Also, if any Blue dart official read this complaint, then please suggest me as what to do now.

Dear,
I have a parcel from shipment no[protected] in bluedart it is on 3 Sep 2011 but on that day im not available & that parcel return to bludart office but that dilivery boy inform me about parcel & told me to give a call to Office.
Im return in mumbai on 8Sep 2011 & i make a call to bluedart customer care that i want this parcel that time Ms. Shardhha is helping me for this & she takes my requiest & assure me that parcel deleived me on 9 sep 2011 up to 6PM but no one visited & the feedback is office close missyou card provided.
Again today (10 Sep) call to bluedart office they are so irogent & not talking properly, again i speak to Ms. Shardhha, when i ask about my parcel they told me that dilivery boy visited at my HO, when i mention my residance address & first visit also done in my residance then how that parcel goes in my HO? & there is no call from bluedart office also? when i told to dilivery they told me that they diliver me on 12 Sep.
almost 6 days are gone & again i m waiting for more 3 days?

My name is Preetpal Gill and my contact no. is [protected].

My complain is against Bluedart Courier company. My Waybill No. is [protected].

I was to get a courier to be delivered. Upon checking the status on internet, I am being informed that the address is incorrect.

After I call the customer care I am being argued with and said that the reason is that "floor no. and flat no." was not specified on the address. Bluedart has been so lethargic in deliverying the packages as they could have easily checked with the Security Guard the floor and flat number and then ask for my identity proof before handing over the package to me and it would have solved the issue. But instead, I am being argued with and informed it is not possible. I now need to contact the sender and update my floor and flat number to get my shipment !!

This is ridiculous and it is harassment.. !!

Kind Attention:

BLUE DART MANAGEMENT

The services of your Kolkata regional office is pathetic and all the officials are very laid back. Being a customer I have to be on the receiving end of their services thrice.

In this recent incident the HDFC credit card which was shipped from Chennai on 2nd September has not been delivered to the consignee (me) till 6th September 2011. The history is attached. Customer care officials are helpless and blaming the system and processes.

The shipment has been in city for 3 working days and BLUE DART officials require 2 more days to make an attempt to deliver at my desired address.

Is BLUE DART a helpless company and processes are laid back. Is that a culture a corporate follows.

Kindly revert.

Regards

Nishant Deepak

Mobile: [protected]

We hired Globe Packers and Cargo movers to shift our household things from Bangalore to Mumbai Paying Rs 16600 including insurance coverage on 28th of July and got delivery of goods on 2nd of August through Blue Dart. When we complained about the broken things, after 3 days of delivery senior executive Pravin Kambli from Blue Dart inspected the things and told us that we can claim through Globe packers. Initially Prashanth C from Globe packers assured that he will send insurance details in half an hour. But so far we have not received any news from Globe Packers and cargo movers or Blue Dart even after we telling that we are going to take legal action against them. Photos shown are only few.

BLUE DART - DHL COURIER agreed for delivery next day by 2nd half, so a courier (AWB-[protected]) was sent on 30.08.11 and was conveyed Blue Dart staff the consignment was urgent and had to deliver by 31.8.11,
And today on 31.08.11 BLUE DART- DHL COURIER is giving following excuses
1) first it was told that the consignment was not picked up
2) we dont have staff to deliver the consignment as it reached late to destination

Is it the Shippers fault?
Why the consignment was taken if BLUE DART-DHL (FORMALLY KNOW HAS A ONTIME DELIVERY) WAS NOT CAPABLE OF DELIVERY AND DOES'NT HAVE ENOUGH STAFF.

I tried to raise a complaint in BLUE DART - DHL Courier service. In that web site they have mentioned as "[protected]@bluedart.com" and HO Deliver support person mail id is [protected]@bluedart.com. But the two mail id are invalid. I am not able to mail BLUE DART Customer care....

I was to recieve my pan card through blue dart express pvt ltd.The pan card having being dispatched by the concerned authority on 6th august 2011 reached my hometown khanna by 15 th august 2011.The regional office of blue dart in khanna didn't bother to deliver it to me although complete adress was mentioned and it carried my cell number also.When i enquired about my pan card i found it has been dispatched through blue dart,so i consulted them for my pan card but they had the audacity to say that "we don't have time to deliver your pan card,so we sent it back"!.They abused me and had courage to say "do whatever you can"!.

my pan card was to be delivered through waybillno [protected].
I am to join a MNC within a week and they demand pan card. Please take some strict action

Docket No: [protected]
Product: 1 kg of sweets sent from Faridabad on 16th August 2011.


I was supposed to get delivery on 17th August 2011, but people at Blue dart said, that they received the package late in the evening.

They gave me a time of delivery between 1 pm to 3 pm. Its 3:45 pm right now and I have made n numbers of calls at Bluedart Office but still have not received it. And now the answer which I got is, " we can not give you any time frame for the delivery"

Please help.

It is as if they enjoy harassing their customers.

I request you to ensure that my parents get full refund of the courier money and the sweet money back if I do not receive it by end of 18th August 2011.

Thanks & Regards
Divya Dua
[protected]

sir,
from mumbai my pan card come through blue dart courierway will no-[protected],
the delivery man return the courier ont this condition that given add is wrong but sir the given add is my permanent add,then it can not be wrong. he not came to deliver at my home. if he comes then any one of my family member meet him. without proper reason he return my courier.my add is -vill- dhimer khera , post- kashipur, dist- u s nagar , uttarakhand pin-244713. that is 100% right.
so u r requested to take action against the blue dart courier .
thanks

seema ww/o vinesh kumar
vill- dhimer khera
post-kashipur
dist - u s nagar(uttarakhand)
pin 244713
e [protected]@gmnail.com
mo no. -[protected]

Hello,

This is to inform some poor service and bad behavior of customer care service of well known courier company which is "Blue Dart Courier Services". I really suffered lot because of "Blue Dart Courier Service". My Courier Dispatched from Chennai at July 30 2011 and I got message expected delivery date August 1, 2011. Since this is Credit card so i needed urgently and my courier no is [protected]. I called to Customer care at August 4, 2011 and they told me my consignment will be delivered today only. i wait for 2 days and again called to them on August 6, 2011 they again told me to wait till Monday and surely it will delivered to you. I again called to them on Monday and they committed for next day, I was wondering that at their web site my consignment status was delivered and deal closed but i didn’t receive. I called today(August 9, 2011) they behave badly to me as i said about complain they replied badly and told yo can do complain as we don’t care.

This is very bad service i got from blue dart courier service, i am from Gujarat - Ahmadabad and suffered lot due to them. Please do needful for me and for customer of blue dart courier. Please do some action for the people who spoil image of Blue Dart Courier service.

Following are some info for my consignment
"air way bill no : [protected]
pickup date: July 30 2011
from: Chennai
to: Ahmedabad
status:delivery attempted-consignee premises closed"

thanks and hope it will resolve soon.

Regards
Ankit Mekwan
Contact No. 91 [protected]

I am Somendra Devatwal and i want log a case in consumer court for package lost by BLUEDART and they are still not ready to resolve it. My waybill number is [protected] and it is updated as delivered on 29-June2011. I am continuously chasing up with the BLUEDART (Customer care[protected] but they are ready to resolve my problem. first time they told me that package is delivered, when i requested for delivery slip then they told me that its not deliver and i will get the package within a week. After a week i again contacted to them but they told me that this is our responsibility and you need to contact with shipper. I have all papers and proofs that package has-been delivered to BLUEDART and it was lost by BLUEDART because it has mobile phone in it.

Sir, Please advice ASAP, How can i sue BLUEDART in consume-court. Below is the all follow up details and above attached is the screen-shot of BLUEDART website with the package status.

Blue Dart Complaint
Complaine number- 172859
Customer care execuative- Indrani
Complaine number- [protected]

My Contact-
[protected]

I'm Oindrila Sar , from Oracle IBC knowledge park. I sent a courier through Bluedart to Kolkata on 11th July 2011. The courier have a full sleeve shirt(Colour: white and green checks, UCB brand) and a card. The courier was not been received by the person(Dr.Kaustav Mandal) due to some reason, so it came back to my office address. I received the courier with only the card inside. The shirt is missing.
The Shirt value was Rs 2100/-.
The Bluedart person didn't provide me any declaration for the shirt, however he did provide me an invoice where he has just mention the customer code : 060863, and the address.
The Consignment code is : [protected]

Thanks,
Oindrila.
Ph No: [protected]/ [protected]