Blue Dart Express Complaints & Reviews

Hi,

I sent a parcel from Mumbai to Delhi on April 23 2012 ( Waybill Number : [protected]), it was express delivery and supposed to be delivered by April 24th. When I called up (on 24th only) customer care to follow up they said person is on field and it will reach by EOD. After doing many follow ups, it still didn't reach on April 24th and excuse given on website was 'no one available on given address'.

After that I started calling customer care since 9 am in morning on April 25th for follow up and requested them to deliver at least today; I would have called atleast 10 times and everytime I was ensured that it will be delivered today. And because of irresponsible behavior of your team my courier didn't reach on that day as well. And this time, excuse was 'Person on filed could not locate the address',(What a funny excuse, first day he reached there but no one was there, second day, he could not find the address itslef! I know I made a mistake by using the worst courier service in the market but still you could do better!). When I called up customer service desk and asked them to transfer my call to manager it was denied.

The next day, I got a call from manager who ensured me again that on priority basis it will be delivered by 11am in morning. In between I had to call customer care to keep track of it. Even after that my courier didn't reach on the address on 26th of April (such a pathetic services! no one knows the value of words and promises being made) and I had to make a request to send it back.

Now, during these 5 days, I had to suffer and my family had to suffer, precious time and energy was wasted...and above all my very important stuff could not reach on time and it could have caused a death of a person. In damage against these things, Blue dart has responsibility to compensate me for the same. I would like to claim Rs 10,00,000 against it (as per theircapacity to pay).

Thanks
Nidhi ([protected])

Deat Sirs,
I have purchased goods from online from the snapdeal.com on 22 apr 2012. They had supplied the material to me via BLUE DART EXPRESS LTD and give me the tracikg id by sms. and expected to received at my postal address at 26 apr 2012,but on 25 apr 2012 when i check the status on blue dart express ltd sites, the status of my consignment is,consignee out of station,which is fake.after that i had so many time talk to customer care executive of courier company.but tiil my goods not received at my home. so, i had bad expericed from online purchased. so do need full in favour of me sir,

PATHETIC!!thats all i can say about BAG IT TODAY and BLUE DART.they are PARTNERS IN CRIME!!!I I have purchased a puma track suit f rom BAG IT TODAY,it came after a month,but when i got it i realized the size is abnormal, had asked for 'L' size as i am 5.11 feet tall and 32 waist,But for them "L" SIZE means EXTRAAAAAAAAAAAA LARGE!suitable for some one from WWF!!so i returned the product ask them to send "M" SIZE after series of e mails and phone calls finally they agreed my request and sent the replacement after a long time.but story never end there.they sent the consignment thru BLUE DART.delivery id 1447511.i have booked my consignment in the name of my friend SREEJESH varrier as i am not banglore.i have given his contact no as well,strangely after few days when i did not get my parceli checked with bagit today they said it been delivered allready!!and they give the details also.then i check with blue dart,,i shocked to hear that the parcel has been delivered to some one called VARTAJ( STRANGE NAME RIGHT)without even confirming the name or contact no!! till now i have not received any reply from both of them.GUYS STAY AWAY FROM THESE TYPES OF ONLINE PORTALS!!THEY ARE CHEATERS!!Dsub quality products and worst service

I have purchased sunglass from the Sanpdeal that and that was shipped via bluedart but when I tracked my order ID fake status is displaying that delivered but that product is not delivered. Please give me the bluedart CC no....

Dear Sir/Madam,
I had made a purchase online from the website www.snapdeal.com and my product was to be delivered by BlueDart to my home. The purchase was of Rs. 474/- and I had opted for "Cash on Delivery". The person from BlueDart came to deliver the product to me and I made a payment of Rs. 500/- to that person and he denied to accept that the I had made my payment. He took back my product and also my Rs. 500/-. Please find a solution and either make my money to be returned back or my product to be delivered back to me.
Order Number at Snapdeal[protected].
Contact Number of Sanpdeal[protected]
Shipment Number at BlueDart- [protected]
Contact Number of BlueDart[protected]
The name of person, who came to deliver the product, is AMIT.

Due to lack of co-ordination/knowledge from courier company, my shipment got delayed.

I have given address to courier company but till date haven't receive my courier. While I contacted to customer care, she said your address is incorrect/unable to locate. I dont belive this is the reason. If she will try to locate this address on google even, she will get exact location. I have received DNA coupon on same address via speedpost and also receiving other bills on given address. If indian post can reach to this address so how private company can't ?..shocking for me.!!! How one can trust on bluedart reach if your local area knowledge is very poor.
Hope you will try to give your service atleast till customer door not only till your branch local office.

You are extremly poor and inefficient in delivering important docs. My shipment was returned thrice stating I had refused to accept shipment when I have been trying to get it since March 2012.You are not at all serious and has a very poor customer service system in place.I would never make the mistake of trusting you with any of my courier requirement simply because you dont deliver.
11

I am residing as Dombivali from my birth, in 2010 June to dec, I was out of staion for 6 month. Since then any of my courier booked by Blue Dart Courier is went back & reason mentioned is Change of Address. In actuals the courier boy does not visit in actuals, he just blindly mark the remark & send back the documents. Many times I complent in Blue Dart Dombivali Office, but no body replays. Customer care executive only says that we are helpless. What to do? I realy does not understand. But One thing I definately say that a big name BLUE DART is third calss service provider.

Dear Sir,

Please send my parcel my home address immediately.

customer care executive tell me your address out of delivery area but before so many parcel receive through so please send my parcel immediately.
Reference - old waybill No-[protected]



ICICI Bank Waybill No : [protected]



Ajay Flats
B-19, Gali No-5,
Mamura, Sector-66
Noida-201301
Contect Me-[protected]

I courier a consignment worth 500 INR to Raipur(Chiroda). Officially they should have told me that the area is not coming under delivery their premises during accepting the consignment. But they take it and later after a week I came to know it cannot be delivered and will come back here in 2 days. But even after 2 weeks the consignment is not here. If this is the kind of service BlueDart is providing than it should be blacklisted. Please nobody use this blood-sucking courier agency. I have lost Rs. 640 in this.

I wanted to send a parcel containing clothes to Chennai(pin code 600026) and i checked Blue dart website and following specifications were mentioned on website.

Service : Surface Line
Origin City : GURGAON
Destination City : CHENNAI
Weight : 10.58 Kgs
Total Shipping Charges : Rs. 231.00

All rates are exclusive of the applicable Fuel Surcharge, Service Tax and Educational Cess and charges for value added features, e.g Demand Draft on Delivery (DOD), Freight on Delivery (FOD), Valuable Cargo Handling Charges (VCHC), Extra Delivery Locations (EDL), Remote Area Surcharge (RAS), Freight on Value (FOV) etc.

the actual weight of my carton was 10kg and 580grams. the dimensions of my box was height 57Cm's*width41Cm's and length was 51Cm's. The customer service was highly pathetic and the customer service representative who answered my call was highly rude and was not even proficient enough to convert this dimensions into feets or inches. as per Blue dart software which the representative told me the weight of my box was supposed to be 45kg and i have to pay for 45kg which came to around 2500/- rs. I told the rep that when you measure weight on weighing scale you do not bifurcate weight into air weight,volume weight and content weight separately. however Blue dart was adamant on their stupid software. I feel Blue Dart Express India Ltd is full of who just believe in testing customers patience and they seriously need Customer Service lessions as they do not have any professionalism in them to listen to what customers have to say or i must say that just to make quick money they ask customers to pay excess weight of 35kg.

When you travel via airlines the cost for excess baggage is Rs 100 to Rs 120 per kg and its more cheaper to take baggage through airlines rather than such STUPID AND IDIOTIC PRICED COURIER COMPANIES WHICH CHARGE YOU EXTRA IN ORDER TO MAKE QUICK BUCKS.

BLUE DART COURIER SERVICES SUCKS AND SO THEIR CUSTOMER SERVICES...

I made an online purchase from www.Flipkart.com (Order no:OD[protected]) and they have sent it to me through Bluedart Express ltd (Waybill No:[protected]). Now I have got a call from Bluedart Express Ltd Srinagar office saying that the item is ready with them and they are asking me to collect the same from their office. They are supposed to deliver the courier at my door step and I asked them to do it. But they are denying this and repeatedly asking me to collect the item from their office, else they will send it back.
Please help me get the item for which I have payed the money already. My mobile no is [protected].
Thank You.

i had sent a document via blue dart on the 3rd of april. as it was urgent they assured me it wud reach the next day. the destination was a government office. I expected, since they insist on a mobile no. for prompt, for them to atleast make a phone call on one of the 4 phone no.s provided to inform us abt the delay in delivery or atleast a note saying tht they had come. since nothing was made i called there automatic tracking service which informed me tht no details were available. on contacting the helpline i was connected to a rather rude Mr. Kartikeyan who proceeded to tell me that they had access to the even the central govt offices in the country and it couldnt happen that they were denied. at which point i told him that his records say that they were turned back. he says they couldnt inform us about it as the persons in the field dont have a phone to call customers and when they return back to the main office at 7pm it is too late to inform the customers about the delay. the next two days being holidays were wasted too. i was so put off by his tone bordering on arrogance and there lack of any responsibility. i must say even though am in indian and we are known for our hospitality - we make the worst customer service ''executives'' the world over. i knw theres no point complainting - we are damned with bad service without them and damned with them too.

Blue dart is not delivering my ICICI Bank credit card. they told that there is no building number. but when a bank can grant my credit card with out building number then why courier can not deliver?

Dear sir
Yet I,Bhawesh Kumar have not received my Pan Card ( CKZPK3900N) which has been dispatched on 3rd march 2012 by Blue Dart couriers Express Ltd. by Docket no-[protected]. Please sure me that what is the reason in late delivery.

Thanks & Regards
Bhawesh Kumar
[protected]

Dear sir/madam
My shipment by blue dart courier (Waybill Number : [protected]) from Bareilly (U.P) to Angul ( Odisha) is dispatch from 13 march 2012 and reaches on 23 days . It contain food item which my sister send to me on Hoil but due to so late delivery ( 11 days ) it is not fit for eatable . and they charge 1400 Rs for the courier the same .
When I want to know the reason for the same they are not replying . so for your reference I am attaching copy of my mail to blue dart .
So I want compensation Rs 8900 (1400 Rs for courier and 7500 Rs for food ) for the same.
My mail id –
ankur.[protected]@yahoo.co.in


looking forward


JAI HIND

This is Manish Jain and I sent a LCD TV from PUNE to Rajasthan on 19/09/2011 the waybill number is [protected].
They damaged the LCD screen and it looks like that something very hard thing just crushed into it , and simply screen got a very bad design on its face. Now Blue dart says that we dont give guarantee to deliver tv..etc...we already have written letter from you.
True Of course very true but Do you remember BLUDART( big MNC name, really !) that you took 1550 Rs also from me .

This is perplexing what blue dart says "we can deliver your TV but safe or not we ca not guarantee , but we will take our charges ( for what you are taking charges ) load the item into the truck and send them in the name of GOD, may this item reach safely.

you should not provide service at all if you can't guarantee for that , for what you are taking money ....if can deliver then you should not run the service bahgvan bharsose ( just later say oh we have written letter from you sucks !)

Dont use BLUEDART guys , it is pathetic.

I have placed an online order for Accu-Check Glucose meter, which was supposed to be delivered by Blue Dart Courier Service. The order details is as follows:

Order Date: Mar 11, 2012 04:59:56 AM
Order Number: 136343
Payment Mode: Online Payment
Order Status: Courier Dispatched
Additional Details: BLUE DART COURIER vide docket no.[protected] and Dated : Mar 13, 2012


Here are the main topics of the complaints:-
1) The product is yet to be delivered.
2) The DHL customer service is not providing any correct information about the delivery date, time.
3) Also, the customer service executive mentioned that they have the consignment (probably), and without any proper reason they are deliberately deferring the delivery.
4) The phone calls to the customer service is chargeable. And several calls worth a finite amount is being utilised by me to call them, and it is becoming increasingly irritating and difficult to track the package, with such lies.
5) The product was brought in due to emergency health needs. But the deferred reception in the consignment is causing more problems.

The customer service number used is:
22881234

Details:

Address BLUE DART EXPRESS LTD
KANAK BUILDING
3RD FLOOR
JAWAHARLAL NEHRU ROAD
(OLD CHOWRINGEE ROAD)
Location KOLKATA
Pincode 700071
Telephone 22881234
Fax [protected]
Email [protected]@bluedart.com

On 13 th of this month State bank of India,Card Division,New Delhi sent a credit card to me vide Blue dart reference number EV[protected],but till date the mail is not delivered to me till date.Please look into this matter and inform me the latest position of the mail.


Mohan John.P.F

My mobile numer is [protected]

My land line number is[protected]

The office of Bluedart has the most irresponsible employees who are ignorant of the company functionality and services. The customer care executives at the 24 hour customer care services have no clue of the in-charge of Bluedart at hyderabad. The madeenaguda office is almost nonfunctional. I have tried to contact the office through three different numbers and there was no response. Even after endless phone calls there was no response. However I was assured by the 24 hour customer care executives that the office was very much functioning. My courier, which was to be delivered on Saturday 25th Feb 2012 was delayed by three days and has not reached the destination even after mentioning the urgency of receiving the consignment.