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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 25, 2025

Complaints 10861

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1837

Unresolved

9024

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints(10861)

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Tickets with below PNR No# cancelled on 05-Nov.Got a mail from IRCTC that amount cant be transferred to bank due to TECHNICAL ISSUE. Please submit NEFT detail on equery portal. I submitted the NEFT detail with cancelled cheque screenshot on 15-Nov but yet amount has not been credited to my account.

PNR#:
[protected]
[protected]

Equery Ticket ID:
[protected]
[protected]...

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Dear Indian Railways Team,

I would like to bring to your attention some issues I faced during my recent train journey.

1. No blanket or bedsheet was provided even though passengers expect proper bedroll service, especially on overnight journeys. This caused inconvenience and discomfort.

2. The staff placed a bundle of bedsheets right next to my seat, which not only occupied my space but also disturbed...

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My irctc user id saran0405.

But couldn’t update my profile information and mobile number in the portal.

It’s showing error as already registered with another user id . My mobile number is [protected]...

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I have recently cancelled my tickets that I have booked from Irctc website. But I am still waiting for my refund. I paid the money through UPI. So, kindly enquire about it and refund the money.

My Irctc ID is Bhanu21mbs, and my phone id is [protected]@ybl....

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I have cancelled my ticket for the train "kriya yoga express" on 18th September, it was said that the refund will arrive within next 3 days, but it hasn't arrived yet in my bank account...

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Address: india

The vendors at the railway station always charge higher than the MRP, and it has been in every railway station I have travelled. Most vendors fabricate the MRP tag so they could sell in higher rates. When asked about why they do so, they say that they have to give the commission to the contractor who has got the tender and some amount also goes to the corporation....

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I have tried to book a tatkal ticket from Jodhpur to Bangalore in this process money has been deducted from my account by ticket not confirmed when I requested for refund they initiated one refund but I have tried twice and there are two succesful transaction so i request you to look in to the matter and resolve it...

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I deposited 1250 INR in IRCTC E Wallet through mobile app, the money got deducted from my account but it is not reflecting in the app ....

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Address: A/P PLOT NO 171 BHIKAMCHAND JAIN

Address: 171, B.J.Nagar, Jalgaon, Maharashtra
Website: [protected]@gmail.com

Sir, i have booked 6 III tier AC tickets online on 25.08.25 (today) from Pune to Jalgaon by Maharashtra Express, Train no 11039 for 25th Oct. 2025. Sir at the time of booking the status of available births were 52 births. I opted for at least two lower births for my parents having their age 87 & 79 yrs respectively, but after payment...

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Dear Sir/Mam I was trying to register on IRCTC but after filling all the details I get this error "Mobile number is already registered" every time. I bought new sim card just 5 or 6 days back and this is the first time I am trying to register myself on IRCTC with this number. After contacting IRCTC customer care through email they told me that this number is already registered on name of Shubham Moses Rangaa so you cannot register...

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I have try to deposit amount to IRCTC wallet but the money was debited from account but it was not reflected in my IRCTC wallet.
in transaction tab it is showing like the transaction was failed.
IRCTC wallet transaction ID: [protected]...

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I booked a Tatkal ticket on 10 August 2025 for train 12401 / KOTA DDN AC Express from Delhi (Hazrat Nizamuddin) to Dehradun when 2–3 seats were shown as available. After payment, my ticket showed TQWL, though availability still showed seats. This indicates a technical glitch, forcing me to cancel the ticket. ₹175 was deducted from my refund despite the fault being on your side.

Kindly process a full refund and acknowledge this complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked a ticket on AUG 1, 2025. But my ticket have not confirmed and i cancelled my ticket. it was done on Railone app. payment was done by debit card. irctc is showing it refunded but my bank account did not show any.
Bookking PNR: [protected]
Refund ID [protected]
Refund Date5 Aug 2025
Refund StatusREFUNDED
Bank NameSuperApp Mobile PG
Reference No20250806
Travel Insurance Refund...

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Dear IRCTC Customer Care,
I travelled from Chennai to Salem on 30th July and had pre-booked vegetarian food through your catering service. The meal served included idly and vada.
Unfortunately, both items were of extremely poor quality:
The vada was spoiled, had a foul smell, and tasted rotten. I felt nauseated after just one bite.
The idly was hard and inedible, seemingly made from old batter or previously cooked...

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I pay IRCTC e wallet balance Rs. 10, 000 from my Google pay, the money was delivered but not showing in my IRCTC e wallet account. So, IRCTC refund my money that was paid by me....

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I Have booked a return Journey from Chennai to Coimbatore on 13.07.2025 in Train no: 12695 vide PNR [protected]. I am aged 76 yrs and my co-passenger is 73 yrs.
Due to fire near Arokonam in Chennai Coimbatore route most of the train are cancelled or delayed start.
This train no: 12695 scheduled to start at 15.20, started from Chennai @21.03 hrs.
Due to cancellation most train, there was heavy crowd and since we are senior...

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Address: Indrayani Nagar, Pune

Rs 3400 was deposited in IRCTC E-wallet with Transaction ID [protected] on 26th June 2025. This particular transaction is showing 'Failed' in IRCTC ewallet deposit History but amount deducted from my SBI account. I have deposited through Gpay (SBI) and their it showing successfully (UPI Transaction ID[protected].
Request for refund....

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I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [protected]
Train Number & Name: AVANTIKA EXP (12961)
Date of Journey: 20th Jun 2025
Scheduled Departure Time: 21 Jun 2025 | 21:24
TDR Filing Time: 21 Jun 2025 | 10:50AM
Reason for TDR: Train running late by more than 3 hours; passenger...

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I am A Puja Rao, Not able to create IRCTC account.
After filling all the required fields I am getting error Message "Unable to perform this transaction. Please try again."
I have tried to create account more then 50 times since 12.06.2025....

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I was trying to login to IRCTC Account network issue

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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