Club Mahindra Holidays Complaints & Reviews

I had signed to take up the club membership on 31st jan, 2019 and made a payment of rs.33, 840. On the very same day the membership id was created[protected]. I raised a request on 1st feb asking to cancel the membership and reverse the amount made through credit card. As per the application if the member wish to cancel the membership and if the request is raised within 10 days the refund will be done within 30 days. However the request was not attended by club mahindra and after continuous follow-up the case was taken on 15th feb and i was informed that the refund will take 90 days. I am really disguised with the way the refund is handled. Today i received one other email asking to wait for another 2 months, i do not understand why i need to wait for 6 months for getting the refund where in i am eligible to get the refund within 30 days. Can you please help get the refund processed at the earliest.

Hi i’m raj kumari 2845539. We had a talk with our agent about the membership. We completed our 3 emis of jan 2019, feb2019 and march 2019 and we have given our down payment of 10% also. But now we want a tour on the basis of the given emis. If we’d like the tour only then we will continue our emis. If there’s no way then we want refund asap because of the financial issues right now! Pls help us and revert back soon! I shall be very thankful to you!

Membership no.2827770

Dear sirs

Please refer my negative feedback / complaint made on 16th april, in respect of treatment to your upcoming member - v. Dharmaraj and family at your thekkady resort on 15th april and i am yet to receive any reply on the same.

I feel that you are least concerned with your member's feedback and not replying for the same shows bad on your part. This feedback i have not taken to any social media which will definitely show the true picture to the public about club mahindra. Also as i have mentioned that if you are not in showing any leniency to the aged people staying at your resort by not
Heeding for exceptional requests, then there is no meaning in continuing with the membership which we will have to bear for 25 years.

As such, my earlier request to cancel my membership and return the amounts i have made to date since my future staying at your resort will not be a happy holidaying.

If i do not receive any reply before the beginning of may month, i am forced to give stop debiting my credit card account with the concerned bank and look for a legal remedy for a refund of amounts paid by me.

Hope you understand my displeasure experienced at your resort and reply at the earliest.

Thanking you

Yours
Dharmaraj v

I am fed up following with mh club team to refund my initial payment amount.. Even got the confirmation on email which i have mentioned below, will get refund in 90days but still nothing happened.. I have given cancellation request on 13th january 2019 same date when i paid first initial payment. It is more than 3months no reply by memberexperience on refund.

Kindly find the last email received from club mahindra.
Club member id is 2852331

On fri, feb 8, 2019, 14:46 memberexperience

Dear sir

I along with wife have attended a program on invitation by club mahindra at hotel marriott jaipur. I was promised by mr. Rahul sharma to offer complimentary vouchers i. E. Movies pass and vlcc coupons on my email [protected]@gmail.com but no response is received till date.

So please send free movies pass and vlcc coupons on my email [protected]@gmail.com

Mahendra kumar

Being the owner of xuv 500 we were invited for a presentation, was told that we will be given free holiday package worth 40k we checked multiple times with all executives who called about this presentation if there is any t&c for the free holiday package they were giving and were told that it will be given to us without and conditions on it as we are owners of xuv already.. Basically they all lied we went listened to the presentation, but once we expressed that the membership cost seemed a bit higher and we will probably get into this later on. The executive suddenly became very rude and team came back with a bunch of lie that free coupons are all over and they will surely mail it to us (We were very sure that it will never be emailed) still they assured us that we will get it.. And as expected we never got it.. We would call it an act if cheating and cheap marketing tactic. Well sorry to say but companies who run such cheap tactics to sell membership can inly imaging what kind of hospitality can they provide in their resort. We wasted our time and wee fooled because of their very cheap marketing tactic. Such lie and fraud should ideally be stopped..

Hello,
I'm harish nagar from kota rajasthan and having a trouble regarding club mahindra services.
A month ago, on 27 march your representative called me and told that i'm chosen as a lucky member to be having free cinema tickets and 2night 3days holiday gift voucher which you can redeem by coming to the hotel (Hotel park horizon, kota) where your representatives were staying so i with my wife met your representatives they told us about club mahindra which was good but then they told me about the price which was 4, 43, 400/-. I told them that i wont be able to pay such amount because i'm from middle class so mr. Rahul and shyam sunder sharma (Senior executive - sales) offered me to try the holiday resorts by paying 44340 (10%) in which i will get 2 day 3 night + 2 day 3 night stay + free food anywhere in resorts in india and then told me its my choice to continue club mahindra or not.
After it i payed the 10% to try the service after that i didn't got any information from your side neither the representative that provided me this package are answering me properly. Its been a month and was thinking of going vacation around 15 may but now its been ruined.
It's my first mail to you regarding it, please let me know if you are willing me to provide the services if not then how can i get refund my money as now services are not provided till now not even a mail of confirmation came to me.
Please process my request.

Club mahindra interaction id 13601162
Sir,
Club mahindra representative mr imran khan (His mobile no.[protected].)
Visited me several times and he explained me about the bliss membership.
Hence i paid rs.10, 000/- as token of advance amount for the bliss membership on 15/2/19.
The details of the payment done are as below.
"rs.10, 000 was spent on your sbi card ending 2637 at mahindra holidays and on 15/2/19."
I am attaching the credit card statement (Through which payment was done) also as proof of payment. (I am unable to attach the card statement as it is in pdf format)
Credit card is in the name of r. Sundarasekhar.
Later on as my husband who is 65 years old is not well, we are not interested in taking the membership. We informed and several mails were written to them for refunding the advance amount paid, but i am not getting proper response.
This is pure harassment and i am taking up the issue with consumer forum.
Please refund my advance with interest.

Hoping to get refund soon.

Soundaram sundarasekhar
[protected]@gmail.com

My member id is 2549522. My membership was for white studio and i became member on 1 june 2014. Since that time i have never used a single day because of your policies.

This time i have contacted the jaipur branch office regarding booking so the sales person told me to upgrade my membership and said then i will get booking for 2 studios. So i made payment for red studio.
After that when i tried to make bookings they denied.
For selling the membership club mahindra sales person befooled me.
After that i have sent mail to your member experience team. I wanted to know about the termination policy and the amoumt of refund i will get.

I also requested them to refund the amoumt that i paid for red studio memnership, instead of cancelling the membership.

I have mailed 4 times and contacted on [protected] but all in vain.
Such irresponsible behaviour was not expected from club mahindra.
Interaction id for my 2 emails are 13612429 and 13518557 on 25th april and 27th april respectively. And for 3rd mail i interaction id is13623355 and today also i tried to contact but you all are not responding.

Such worst behaviour was not expected from your side.
I am having 21 days credit. Your sales person said that if more than two studios are available than you can book. But after upgradation i tried to book two studios then it was denied.
Atleast contact me so that i my problem can be resolved.

Dear Sir/ Madam,
Please refer my Emails dated 20.04.2019 and 28.04.2019 'MHRIL=[protected]'

Club Mahindra Holiday Resort looks good name but I had a worst experience.
I had been called by one of the sales executive about lucrative offers which Mahindra Holiday resorts India is offering and I had been to the place where they called and awarded with a free Gift Voucher.
Your Sales executive Mr Vineet Kumar offered so many lucrative offers and made many false promises to compel me to get registered with your holiday package.

I had subscribed for membership of Club Mahindra (Membership No. 2850636), and paid Rs. 31840/- as down payment by Debit card on dt. 31.12.2018 and remaining was to be paid in EMI for 12 months. For that I have already paid Rs. 99765/- i three EMI of each Rs. 33255/-

As I was not happy with functioning of the organization particularly highly unethical and fraudulent practice adopted by your Sales executive Mr Vineet Kumar . He is not transparent and consistent in delivering his services to the satisfaction of client. so I wish to cancel my above mentioned memberships immediately and and since I have not used any of your facility. request to FULL REFUND my amount total Rs. 1, 31, 605/- amount with interest.

I request your help in getting my money back.

(Dr. Satish Kumar Shrivastava)
Address- F-93/49, Tulsi Nagar
Bhopal, MP
India- 462003

I am mr. Saikat chakraborty. I got a gift voucher while i bought a mahindra vehicle, the coupon code is rwdm979wru validity upto 01/04/2020 as per mentioned on mahindratopgear websitebut while trying to redeem this voucher it says my mobile or email is already registered and we are not able to proceed further. Is it a fake gift from club mahindra? I am not satisfied with this service.

Dear sir/madam,

i soniya ramesh jain aged 32 of mumbai.

Final reminder

membership detailsmembership id 377032membership valid from 1-nov-2017type of membership bluemembership valid till 31-oct-2042type of apartment studio

do here by states as follow:

1) i say that on 21/01/2017 ms juhi merchant visited & represented her self as sales employee of mahindra holidays & resort india limited having office at

coporate office: atria mall,

1st floor, a wing, dr gm bhosle marg,

pk kurne chowk, worli, mumbai,

maharashtra, mumbai 400018.

Branch office : no.942, 4th floor, 9th bldg, solitaire

coporate park, 167, guru hargovindji marg,

andheri ghatkpopar, link road, chakala,

andheri east, mumbai 400093.

Registered office:mahindra towers, 2nd & 3rd floor,

17/18 patullos road, chennai 600002.

2) i say that ms juhi merchant futher represented that if i take the membership of mahindra holidays & resort india limited then i be would given the following scheme and reduce rate.

A) travels all over the world at discounted price of 20%

inclusive of airfare, taxi, buses, trains (foreign trips)for the first year of travelling

b)hotels within the city limits at the discounted price of 20%.

C) rci seven days complimentary & rest on payment.

3) i say that based on the representation of juhi merchant having phone no.[protected] &confirming the same with farshogar madon having his phone no.[protected] i was so induce that i wanted to go for membership of mahindra holidays & resort india limited.

4) i say that i again inquired ms juhi & mr farshogar to confrim things with there higher authorities & they confirmed that they had the express authorities from

mr. Arun kumar nanda (chairman)

mr. Kavinder singh (current md & ceo)

mr. Cyrus guzder (independent director)

mr. Vineet nayyar (independent director)

mr. Rohit khattar (independent director)

mr. Sridar iyengar (independent director)

mr. Sanjeev aga (independent director)

that the above mention schemes were to be given to the membership been taken &

the schemes were to be used within the period of one year from the date of

membership

5) i say that for membership i made down payment in cash rs 25570/- & my asf fees rs 14711/- total rs 40281/- dtd 23/01/2017, & also cash paid on dated 14/03/2017 rs 6522/-, 21/04/2017 - rs 6522/-, 24/04/2017 -rs 6522/-, 23/05/2017 -rs 6522/-, 22/06/2017 -rs 13044/-, 20/09/2017 -rs 6522/-.

6) i say that, i have also issued cheque no. 029024 – rs 6522/-, 029025 - rs 6522, 029026 – rs 6522/-, drawn on union bank of india & cheque no. 3408 – rs 26000/- drawn on axis bank without putting date for safe side on miss juhi merchant request but i confirmed her not to deposit without informing, then also they deposited putting multi dates on multi cheques which all got dishonored, which spoiled my reputation and also paid bank charges, as per law it is crime and for which should be punished and penalized.

7) i say that after paying seven installment i was surprised that the schemes which was sold to me were never in existence i say that i inquired with rci & mercury travels they denied that having such schemes.

8) i say that on the basis of false represent given by the directors & the officers of the mahindra holidays & resort india limited i was induce to part with money’s, which in normal circumstances would not have gone for it.

9) i say that you have cheated & you maybe dealt as per law as you have wrongfully gained from me & i have incurred wrongful loss.

10) i say that the offence of cheating has been taken place.

The solution for above matter is to refund my money back with interest and compensation or will file fir and also approach consumer court.

Awaiting for your favorable reply.

Thanking you,

your faithfully,

soniya ramesh jain

Dear sir/madam,

i soniya ramesh jain aged 32 of mumbai.

Final reminder

membership details
membership id
377032
membership valid from
1-nov-2017
type of membership
blue
membership valid till
31-oct-2042
type of apartment
studio

do here by states as follow:

1) i say that on 21/01/2017 ms juhi merchant visited & represented her self as sales employee of mahindra holidays & resort india limited having office at

coporate office: atria mall,

1st floor, a wing, dr gm bhosle marg,

pk kurne chowk, worli, mumbai,

maharashtra, mumbai 400018.

Branch office : no.942, 4th floor, 9th bldg, solitaire

coporate park, 167, guru hargovindji marg,

andheri ghatkpopar, link road, chakala,

andheri east, mumbai 400093.

Registered office:mahindra towers, 2nd & 3rd floor,

17/18 patullos road, chennai 600002.

2) i say that ms juhi merchant futher represented that if i take the membership of mahindra holidays & resort india limited then i be would given the following scheme and reduce rate.

A) travels all over the world at discounted price of 20%

inclusive of airfare, taxi, buses, trains (foreign trips)for the first year of travelling

b)hotels within the city limits at the discounted price of 20%.

C) rci seven days complimentary & rest on payment.

3) i say that based on the representation of juhi merchant having phone no.[protected] &confirming the same with farshogar madon having his phone no.[protected] i was so induce that i wanted to go for membership of mahindra holidays & resort india limited.

4) i say that i again inquired ms juhi & mr farshogar to confrim things with there higher authorities & they confirmed that they had the express authorities from

mr. Arun kumar nanda (chairman)

mr. Kavinder singh (current md & ceo)

mr. Cyrus guzder (independent director)

mr. Vineet nayyar (independent director)

mr. Rohit khattar (independent director)

mr. Sridar iyengar (independent director)

mr. Sanjeev aga (independent director)

that the above mention schemes were to be given to the membership been taken &

the schemes were to be used within the period of one year from the date of

membership

5) i say that for membership i made down payment in cash rs 25570/- & my asf fees rs 14711/- total rs 40281/- dtd 23/01/2017, & also cash paid on dated 14/03/2017 rs 6522/-, 21/04/2017 - rs 6522/-, 24/04/2017 -rs 6522/-, 23/05/2017 -rs 6522/-, 22/06/2017 -rs 13044/-, 20/09/2017 -rs 6522/-.

6) i say that, i have also issued cheque no. 029024 – rs 6522/-, 029025 - rs 6522, 029026 – rs 6522/-, drawn on union bank of india & cheque no. 3408 – rs 26000/- drawn on axis bank without putting date for safe side on miss juhi merchant request but i confirmed her not to deposit without informing, then also they deposited putting multi dates on multi cheques which all got dishonored, which spoiled my reputation and also paid bank charges, as per law it is crime and for which should be punished and penalized.

7) i say that after paying seven installment i was surprised that the schemes which was sold to me were never in existence i say that i inquired with rci & mercury travels they denied that having such schemes.

8) i say that on the basis of false represent given by the directors & the officers of the mahindra holidays & resort india limited i was induce to part with money’s, which in normal circumstances would not have gone for it.

9) i say that you have cheated & you maybe dealt as per law as you have wrongfully gained from me & i have incurred wrongful loss.

10) i say that the offence of cheating has been taken place.

The solution for above matter is to refund my money back with interest and compensation or will file fir and also approach consumer court.

Awaiting for your favorable reply.

Thanking you,

your faithfully,

soniya ramesh jain
[protected]

I purchased your membership on november 2018, at the time of buying i was told that it is of 2years plan, i am only supposed to pay 3 emi but when ever i get call from club mahindra they deny saying that me have no such plan for 2years, we have only plan for 25 years. After 3 emis they promised me to give:
15k gold voucher
7nights rci
12k bonus referrals
Every month 3bookmy show vouchers.

Till day i have paid 70000 to club mahindra.

I paid all 3emis on may 2019 but till day i have got anything that they promised, also people from club mahindra are calling and asking me to pay more emis.
Mr prashant joshi never receive my call
Whenever i call mr sourabh pandey either he didn't receive my call or if receive he cut it by saying i am in meeting i ll call you later. We feel like we are been cheated. There is no genuine solution to our problem.

If our problem is not resolved we will be forced to take legal actions.

My member i'd is 2846258

Very very poor
I koshik jain called club mahindra 2 time but then never responed me
Want to book my rai but they are not interested they told me that they will call me but they didnt what you think we are fool we have pay 4-5 lakh but the money we have pay does not make any sense to you then plzz refund my money with interest
Very poor club mahindra i will not reccomand any one

Interaction ID 13601162
i paid advance Rs.10, 000/-( paid by sbi credit card) on feb 15th 2019 for taking club mahindra BLISS membership.
Later due to personal reason i cancelled my request. My husband was not well and he is 65 years old. We need the money urgently and requested for refund.
But my frequent mails are replied with standard answer and i am not getting refund.
From March 10th i am writing them mails and following them on phone. Now they are not answereing the phone.
My frequent phone calls to Imran and Mohd Yahya were not answered.
I am enclosing my mail details below.
RE:'MHRIL=[protected]' Your Club Mahindra Membership answered by Tarun Shettydt. 22.4.19.

I got a 3 days 2 night club mahindra holiday voucher but i’m not able to redeem it at their website and all the resorts are showing booked for given dates, i tried to call costumer care and their employees who have given me voucher but nobody is responding, really disappointed and i’ll advice to all of you please don’t go for their seminars and never buy their membership. They seems fake after my experience with them. Really disappointed!!
My contact number - [protected]
Vrn. [protected]@gmail.com

First of all i acknowledge the words of mr. Ashish desai that club mahindra the most shameless people i have ever seen. They sold membership with wrong declaration later since 2006 i am having a painful response with them. Once you buy membership later you will only and only regret!!
After all my unresolved problems today when i wanted to upgrade my membership (Due to there story of saying that because of white season i am not getting the benefits) i am regretting again!!
Even after paying downpayment and one emi they have not upgraded my membership and no one responding to my calls and to mails even. No matter what nonsense we write going beyond even our values but hardly anything matter to them. Now holiday season has been booked but still i am struggling for my membership up-gradation. Even i am not able to book my white season holidays which is so frustrating.

I have been trying to book holiday almost every 2nd yr to only find out that anything reasonable is already booked. While the same is available on paid basis. If the number of members are more than your capacity why should you continue to market and increase the members? If you cannot carry forward the holidays you should not be charging for the amc.
I have tried writing to them but havent got any reasonable reply. I have stopped paying the amc and i would urge all the members as well the potential members to be careful of the modus of operandi by this club.
While club mahindra continues to send me the amc reminders on my email id, the same email id is unrecognized by them for booking stating its not registered. How can it be registered for amc reminders and not for booking..

I am a club mahindra member. I have blue studio membership for past three years. While selling the membership the sales executive has brilliantly marketed their lonavala property (Tungi lake), considering its proximity to mumbai it had actually worked as an appealing bet.

After completing membership formalities the (Bitter) truth surfaced. When i tried to book a vacation online i was told that tungi is at a soft launch stage & bookings will be accepted only through their call centre.

I even tried that option just to get second shock, that for booking a vacation in lonavala property calls are accepted only from 3rd day of the previous month
The never display the season for this property online, hence its impossible to plan things in advance & as per eligibility. Friday - saturdays are virtually booked for purple members, means the only option available is to plan holiday over the weekdays. Which is just not possible. I have been trying this resort last three years.

The resort is in so called "soft launched" stage last many years, it seems club mahindra is deliberately not floating this property for online booking.