Club Mahindra Holidays Complaints & Reviews

When i enrolled, i have been promised that asf charges are applicable every year, however these fees should be paid only when we avail the holidays for the year. Hence, i have accumulated 3 years holidays and i have also accumulated asf for these 3 yrs. Now, when i tried to pay 1st yr's asf, so that i can avail 1st yrs holidays. Now i have been requested to pay all 3 years asf. This is nowhere communicated to me. This is frustrating. As a customer, we will pay the asf whenever the holidays are consumed. Without holidays utilization, why should we pay these asf. This is cheating really... We have anyway paid the membership fees, this is not fair to get money from customers.

I had opted for an membership with club mahindra on october 2018.

I had paid initial 5000 to block the membership

Due to financial issues i requested them to refund the 5k which was initially paid

Till now i have not received the payment and there is no response from the team as well.

It has been more than 6 months now, i need this money urgently.

Please look into this on top priority and do the needful

Membership id which was generated is 2809196

Member id 991735

Please refer my earlier complaint dated 4.03.19 regarding not confirmimg booking against the paid asf.

I was trying to book my holidays in white meadows manali and dharmshala 2 studio apartment in the month of june 2019. Butnot confirmed due to current year asf not paid.

I have received phone call from chennai office assured that it will be solved in 3 working days. But till date no teply nor confirmation of booking.

Please check and inform.

Vishwadeep lakhtakia
[protected]

My membership number 2767489
Chandubhai panchal

When i purchase your product (Date:[protected]
Club mahindra holidays company agent (Salesman) tell me another (Total amount) & now a days your apploye tell me another (Total amount).

For white studio.

I already paid

25, 210/- x 8 = 2, 01, 680/-
Cash= 15, 700/-
Card= 20, 000/-
9, 998/- x 9 = 89, 982/-

Total amount= 3, 27, 362/- (I already paid)

And tell me asf money (14, 500/-) paid when you use membership,
Paid only this running year money pay.

Now when i already paid 3, 27, 362/-
They tell me you also pay asf money every year (15, 300 x 25 = 3, 82, 500/-)

So i stop my next four payment (25, 210 x 4 = 1, 00, 840)

Club mahindra holidays company was cheat me..

... Please refund my money as soon as possible...

I complain here about not refund my money back.Now it shows that this complain resolved but it's not resolved and I am still communicate for refund.I communicate through email or call but they denied me for refund.What we will do.I Saw on internet that there's a thousand of complaint against Club Mahindra holiday but consumeraffir not able to take any action against them nor they able to get refund from Club Mahindra for the innocent people.Si please do some action against them.So never do this type of Fraud with any one. They not share terms and conditions to the members nor tell about the cancellation and refund policy.When I ask them for refund they said me that their job is only to give Membership not to cancel.So Ask my sales manager Mr Sagar Shrivastav Mobile [protected].And take some action against them and help me to get refund.

My club mahindra membership no is 2739158. My name is komal prajapat. On 10 feb 2017 two club mahindra sales person came at my home and they explained me the policy of club mahindra holidays. I agreed to their policy due to their lucrative plans. They provided me various vouchers. But after 2 months of membership i tried to book my 1st trip but no hotel was available and even their helpdesk was also not supportive. Till today after 2 years i haven't booked their any hotel or i can say not able to book because o[censored]navailability of rooms. And after 2 years i come to know other conditions which that sales person didnot told us.1st is that i have to pay an asf amount every year till 25 years for which that guy said that for special services if you want to avail than only you have to pay asf otherwise not. 2nd is that as i told customer care person that i'm not able to book any room because o[censored]navailability then he said that you have to upgrade your policy to purple as for white member advance booking starts only 15 days before. Due to this condition all the rooms get booked and i could not get that. Due to their so many terms and conditions i have become frustrated i have already spent 30000+9474*24= some where around 270000 rs and still 220000 emi is pending. I am going to stop the future emi and i want all my money back. Please bring me out of this vicious cycle.

I was given a call to attend mahindra time share presentation for 45 minutes and i will be given 3n/4d unconditional gift voucher + movie voucher.

I reconfirmed the same 2-3 times. I attended the presentation on 2nd mar19 at seawood grand central mall. I was assured we will receive the same with 2-3 days.

I followed up with mr abhishek (Mob: [protected]) who called me for pres. He assured me that it has been processed and will soon receive on mail id.

After that he stopped attending my phone and responding us.

I was little surprised for this unprofessional behavior of mahindra executive.
I feel they directly represent mahindra image but such misleading selling is highly disappointing.

Kindly probe into the matter and necessary actions. Else i would like to share my experience on social media's so that others do not fall victim to it.

Hello
I am dr. Jyoti i have taken club mahindra membership season white and apartment studio (Membership no. 2856672) making down payment of rs. 39, 840 by cash to ayush sharan bhargav (I'd 26509) during their visit in gwalior at 19/02/2019 and on the next day i told him to cancel my membership but nothing happened. So i decide to write cancellation request myself. I mailed cancellation request to club mahindra and
I speedpoast my written cancellation request to registered office chennai and mumbai also. Nothing happened yet
Please refund my money

Dear club mahindra team,

Still no refund... I got email where it was mentioned by 8th march i will get refund?

Please help to get money refunded asap.

My wife sevya hdfc bank credit card will be expired in march month.

We have receive message from hdfc bank credit card department they will be issuing new credit with new number & old card will be blocked.

I would request to expedite to get initial payment refunded asap to avoid later conflict related to refund.

Would appreciate if gets refund by monday.

Thanks
Ravi prakash & sevya

Hi,
Through this message i would like to aware people about how this company is engaged in calling people to their venue by giving false commitment which are not fulfilled and simply a wastage of time. Today we were informed by club mahindra representative in udaipur (Mobile no : [protected]) that we are selected out of 250 people and invited to amantra hotel in udaipur for availing a free gift (Gift voucher for 2 nights free stay in club mahindra property within rajasthan and a movie voucher) by club mahindra. We were told that a 40 min meeting is arranged to share club mahindra presentation followed by handover of free gift voucher. The free gift will not be linked with any membership commitment from us and will be given on spot. Upon reaching venue we were asked to fill a form and shown a presentation (Mr shailendra - club mahindra jaipur team) and it was much of a pressurised approach by club mahindra team to take their membership. We told that we need some time to think about this membership. We requested for sharing the gift voucher but surprisingly no such gift was given today to us and club mahindra team's response was not very polite after we denied for taking a on the spot membership.

I would urge club mahindra team not to adopt such type of practises which wastes a persons time. As per my opinion, it is simply a marketing gimmick to call people to their events and waste their time. Pls do not trust their commitments of free vouchers. They will even say that free voucher is ready and just needs to be collected after meeting their team. They will make no of calls to ensure that a person comes down to their venue. I completely wasted my time today and didnt got any such assured free gift so i am writing it to save other peoples from getting into such traps. Regards, amit porwal udaipur.

Siju sam.
S3, second floor,
Thejomayam apartment,
1st cross, annai nagar,
Reddiarpalayam, puducherry.

Sir,
Sub: cancellation of club mahindra membership and refund club mahindra membership amount-reg.
Due to personal reasons, i want to cancel my club mahindra membership no.2853621. I request you to make the necessary arrangement of refund the club mahindra membership fee of ₹31, 530/- it's been more than 2 months no executive has contacted me. I haven't even avail any offer from mahindra holiday club. I have informed the inconvenience to the executive name prabhu from chennai office. After i told him about the cancellation he didn't even respond to my mail nor my phone call. Because of his pressure, i took the membership he even discloses the colour code to me during the meeting and instited me to join the club at the earliest (That day itself). The executive also assures to help at any time but now he doesn't respond at all.
Now i humbly request you to cancel my membership and refund the membership amount.
Yours sincerely
Siju sam

I have taken club mahindra membership on 02/03/2019 by paying rs 39840/- by my credit card.
When gone through the papers provided to me i was
Surprise to know that i was given white studio where as they promised me for white 1 br membership.
Also they told me that the rci membership is life time but is for 02 years after that the renewal is to be paid.
That also intently updated wrong email id and my date of birth.
My email id is [protected]@gmail, com whereas they updated [protected]@gmail.com which neither i nor my daughter is having.
They also updated wrong date date of birth as 15/12/1989 where as my dob is 10/05/1963
I applied cancellation through email on 05/03/2019 and through courier to corporate and registered office of club mahindra mumbai and chenni on 07/03/2019
So my withdrawal/cancellation request is with in 10 days time from singing of application for membership so as per general condition clause 8.1
I am eligible for full refund of amount rs 39840/-
So many interaction id are created but no response from any one.
The number of interaction id are
13425993,
[protected],
13431801,
[protected]
I also have doubt that they might have taken my signature for emi option from my hdfc credit card, it also should be stopped if they have done so.

Have you ever heard of paying 73000rs to a company and you cant book a single stay for thar and they said nothing is refundable.
This holidays company are a fraud.
I m using club mhindra white studio membership nd after paying 73000 if i want to book a room they are asking me to clear my dues of 30000 more and as they promises me to use the complimentary nights before paying money and now the senior executive brijesh goel is not attending our call
I want club mahindra to refund all my money please

Dear sir,

Member id 991735

This is to inform that booking was not confirmed on june booking 90days before.
We trying to book studio apartment from 23rd june to 1st july 2019, 90days before as per norms but booking not confirmed due to current year asf.
Company issued tucklagi farman internally that no confirmation of booking against the paid asf.
Company not informed the member of the same.
This is totally unjustified to the members.
Please take necessary steps to solve the issue.

I have filed a complaint here regarding my "membership is not being canceled" on 23rd of feb, 2019. Within 2 days i got a call from chennai stating i would be contacted by my regional branch and they will start the process soon but till today i am not being contacted by anyone by call or email, my membership is not being canceled, i am still getting the sms that my emi is due for tomorrow, and my membership fee refund process has not been started yet. Please help me get justice.

I had attended the presentation on 10th feb 2019 and the sales person had told to swipe for rs 5000/- initially and then decide, if we are not interested then the amount would be refunded. So i had to use my credit card for the swipe and received the sale copy.

After a week, i had called the sales guy (+91-[protected]) and requested a refund since i was not interested to take up the membership. He took the request and after 3-4 days he said that refund was processed from club mahindra side. However, the amount has not yet got credited in my credit card account.

The sales guy was out of reach, the office people have no clue and said they will get back.

I have attached the sale copy as a proof that this was done.

Please refund.

This post is in accordance of withdrawal of membership application no jul/2018/25yrs/226370. The membership id is 2839603.

On 02nd october 2018 myself somnath daschoudhuri (Co applicant) and my wife mrs pratyusha maitra (Primary applicant) had applied for 25 yrs white season room studio membership during a face to face session with club mahindra representatives sutirtha mukherjee and imran at hotel jw marriott at kolkata.

We have paid a down payment of rs 37, 330 which is 10% of the total membership value of rs 4, 18, 300 through credit card. Also the same credit card has been documented for making 48 months emi payment @ rs 10, 669 per month.

On that day we had done this application in haste and after serious evaluations we decided on very next day (3rd oct) for withdrawal of the membership with immediate effect. Under no circumstances we were willing to continue this membership and our decision was firm and non negotiable.

The membership booklet provided to us mentioned a free look period of 10 calendar days and hence we are requesting for full refund of the dp as well revoking any credit card emi withdrawal standing instruction or mandate.

After numerous phone calls to sutirtha mukherjee, club mahindra kolkata office, i recieved an email stating that they are looking into the cancellation / refund issue and will get back by 02 working days. Sadly that never came.

I kept calling those guys from different numbers but they didn't respond appropriately to resolve my issue.

Below were the sequence of events -

5th oct - reply to my initial mail - generated interaction id[protected] no further email related to the interaction id even after repeated reminders.

8th oct - reply to one of my follow up email - generated interaction id[protected] no further email related to the interaction id even after repeated reminders.

30th oct - received an email from sandipan banik (Kolkata office) stating cancellation processed after 10 phone calls made to various toll and toll free numbers! After follow ups they say that refund will be processed within 90 days from cancellation date of 11th oct.

22nd oct - sudhir poojari, member experience management responds to my follow up email stating my grievance will get resolved in 4 days. Nothing happens actually!

6th feb 2019 - reply to one of my follow up email - generated interaction id[protected] no further email related to the interaction id even after repeated reminders.

6th feb - again sudhir poojari - writes "as per calculation it has been 85 working days are completed. We request you to bare more 5 to 7 working days to complete the refund process"

25th feb - raj dodia, member experience management responds to my follow up email generating stating my grievance will get resolved in 4 days. Nothing happens! The due date has already passed.

Now they donot reply even on email forget phone calls.

I would take help of this forum to take this matter strongly and escalate to highest levels to get my complete refund asap.

I have a memership with clubmahindra every time i try to book a resort post a regular booing date starts i don’t find rooms but my brother who is not a member always ends up getting reservations even at the last moment and he also gets freebies like breakfast inclusion, free mineral water bottle and even free passes to game zone. Where as we even being members have to pay from our pocket for breakfast and always ends up getting a water carosle in our rooms.

This is cheating and we even after paying lakhs i’d rupees are not served better. I think we have been cheated.

Name : arun
No: [protected]

14 th feb we are invited by club mahindrs for visit dere cnfrence.. For dat dey promise to give holiday vouchers, nd movie tickets, v join dem at 8.45 pm 10.15 pm, after dey sadi dat i will get gify vouchers in 72 hours, bt after 20 days i didnt get any vouchers even after requesitng alot times there. Giving all detail :-

(3 days 2 nights club mahindra holiday's vouchar, 1 couple movie voucher.

Hotel bellevue inn,
New loha market, suratgarh road, nh62, hardeep colony, sri ganganagar, rajasthan,

Be with your wife and comfortable for 45 mins to get details about offers and products.
Offer code: cmh-4732.
Visit time 8:00-8:20pm)
Called person [protected]
Metting person :- mr vikram [protected]

Please solve dis query
Naveen chawla
[protected]@gmail.com
[protected]

Old complaints raised.. Without resolution its status is showing as resolved??
[resolved] club mahindra holidays — fake promises leads to unprofessional

Dear all,

I am member of club mahindra for the last 7 to 8 months, i paid almost more than 86k.
While taking the membership sales representative told me that there is a special offer of additional 10 nights (5 vouchers) every year for another 25 years. Even he has sent a email from his official id as well, now i am getting a update that they wont fulfill that. I sent earlier email to customer relationship highlighting the issues in the month may but till now no resolution so far. Later on i got a call from the same sales executive highlighting these.
I need my refunds if club mahindra executives are telling lies and false promises then no need to continue with the service.

Below are the details:

Highlighted issue : mhril=[protected]Raised this concern on 1st may, taken followup till jun 15th), not resolved till now as per website there is a sla of 2 days.

From the last one month i have chasing with the sales executive and their manager to visit my place to sort out the issues but they don't have a time for the existing members.

Membership id: 2808493

Let me know if you needs emails, voice recording and other facts which i have.

Current status —

1. Sales executives sopped receiving calls /whats app messages.
2. Sent email to gourav lambha (Delhi head) but no response
3. Sent multiple emails to support executive (Member relations) but no response for the last 2 months.

So i guess whatever money paid its wasted..