Delhivery / SSN Logistics Customer Care
SSN Logistics Pvt. Ltd
Customer satisfaction rating: 46%
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324
COMPLAINTS

Delhivery / SSN Logistics Customer Care

SSN Logistics Pvt. Ltd

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India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Mumbai
Delhi NCR, Plot 84, Sector 44, Gurgaon - 122 002

Bangalore
2nd Floor, Wicel Building, Midc, Opp Seepz Gate No. 1, Andheri (E), Mumbai 400 093

Hyderabad
104, Infantry Techno Park, 3rd Floor, Infantry Road, Shivaji Nagar, Bangalore - 560 001

Chennai
Kaizen Mirza White House, 1-20-268, Flat No 201, Survey No 72, Near Begumpet, Rasoolpura, Secunderabad, Hyderabad – 500 003

Chennai
No. 449, MKN Road, Alandur, Chennai - 600 016

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Customer satisfaction rating
46%
Complaints
324
Pending
19
Resolved
140
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon08:00 am - 09:00 pm
Tue08:00 am - 09:00 pm
Wed08:00 am - 09:00 pm
Thu08:00 am - 09:00 pm
Fri08:00 am - 09:00 pm
Sat08:00 am - 09:00 pm
Sun09:00 am - 06:00 pm

Delhivery / SSN Logistics related photos (97)

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Delhivery / SSN Logistics Complaints & Reviews

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Delhivery — return pickup placed not completed before schedule time limit by delhivery [Resolved]

 Sumit.wade on Nov 12, 2018
I have placed an order on flipkart and I received the item by delhivery and due to defect in item I also placed return request for above but delhivery services have not picked up item in schedule date as a result
My return request from seller is cancelled due to expiry of return date...
Very worst service by delhivery...
I suffered a loss of Rs 2472 due to their fault......
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — very very worst service

 Kulandaivel Krishnan on Nov 9, 2018
Delhivery boy without dial a call, they have place status as "customer call placed" and "consignee unavailable". How they can update the status like that? Not sure. Also i compliant the same to customer care as well but i didn't get any proper response from them as well. Really very very worst service.. They all are cheating the group.. Don't use these useless courier services...

Here is my tracking no : https://www.delhivery.com/track/package/[protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — product not delivered - jbl soundbar [Resolved]

 seetharamp on Nov 8, 2018
Ordered a soundbar form jbl on nov 2nd. Expected delivery was on 5th november. Awb :[protected]. Till now the product is not delivered. Tried reaching the customer care, but line is always busy. Tried sending emails, but no responses from delhivery side. When contacted jbl customer care, they are saying that the product has been returned? How can the product be returned without even being delivered?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Delhivery / Ssn Logistics — mattress ordered via amazon website [Resolved]

 Harish Ananthanarayanan on Nov 7, 2018
I ordered a mattress from the amazon website and the delivery date for the product was 02nd nov. I called on 1st nov to make sure the product would be delivered. Customer service at amazon said it would and assured me.
I waited till 3rd midday and then called the amazon customer care again since the product was not received. They asked me to wait for 24-48 hours more since product is in transit. I once again waited. On 5th I called to check and it was mentioned that the product would be located and delivered. Amazon and the courier company don’t have any idea where the product is and I...
Complaint comments  Read comments Complaint category Online Shopping

Delhivery / Ssn Logistics — delivery not received [Resolved]

 Vishaka Pillai on Nov 7, 2018
Tracking id[protected] i haven't received delivery of my order yet! The delhivery courier hasn't delivered it yet! I was supposed to receive them at 3 rd nov! Tried calling n mailing all the people linked! This was the last warning, i will sue u soon & see u at court! And yes don't u think u can run away with my money! Soon i will get back my money which i paid! Blocked my card! The bank will give my money back! See you...
Complaint comments  Read comments Complaint category Online Shopping

Delhivery / Ssn Logistics — product is not the one I booked [Resolved]

 Vishu Raaj on Nov 6, 2018
The person sold this item through delhivery is fraud
Sent wrong products.
I want to return the product and refund my money and also i want to suggest delhivery group to abandon these fraud sellers across all delivery services
How come u not mentioned the seller address and ph num
You r responsible for this
Now take my product return and refund me!!...
Complaint comments  Read comments Complaint category Computers & Accessories

Delhivery / Ssn Logistics — misbehavior of delivery boy [Resolved]

 Rajkumar Mohite on Nov 5, 2018
My shipment number was[protected]. The delivery boy called over the phone and wanted me to come to the office and take the parcel. I refused and asked him to come to my house then he started using so much abusive and vulgar words. Shubham gavali [protected] (Deliveryboy) & sidheshwer ghumare [protected]. And they returned my order. Plz take action...
Complaint comments  Read comments Complaint category Products & Services

Delhivery / Ssn Logistics — fake company, fraud poc(point of contact), fake delivery attempts to take fraud charges... [Resolved]

 NARDEV FASHION on Nov 1, 2018
Hi, i am owner of nardevfashion.com, send my orders via delhivery pvt ltd.
I was given poc (Point of contact) for any query arise when shipment going for delivery and all other query related to courier.

Mostly in delhivery, courier boys are doing fake delivery attempts and return order (Not deliver to customer). Customer doing many complaints to us for delivery and we send it to my poc (Point of contact) for solution and delivery.
But i had very bad experience that, poc (Point of contact) from delivery are also just wasting my time and not doing solution of query arise.in...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — goods not according to order [Resolved]

 Ajay jqin on Nov 1, 2018
I give a order of jacket which is not according to order I gave a lot of problem in returning this product I request to you please change this product. The product of this shopping company is very good . I again request to you please return this product your contact number is not connected for getting any nformation about returning the product thank you...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Delhivery / Ssn Logistics — order is not being delivered [Resolved]

 Ahmed3015 on Oct 30, 2018
My AWB No:[protected].The product is lying idle in their shop from last 3 days since 27th October. They are not delivering my order. Customer care is unreachable as well as email support is not responding.The product has reached its final destination hub which is only 2-3 kms from my home. But they are not delivering it. What a sad situation it is for me....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — pickup and refund [Resolved]

 PratyushaSen on Oct 30, 2018
Delhivery was supposed to pick up a damaged product for return so that i could get a refund from seller website nykaa. Return was initiated on 21st october. But, even after 9 days there is no pick-up. Courier tracking shows remarks as 'consignee unavailable' for 26th october which is absolute rubbish. 26th october i was at home all day and nobody called or came for pickup. There is no communication from delhivery regarding this....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — kept the product (mi tv) for 10 days with no change

 [email protected] on Oct 29, 2018
Hi,

I have ordered mi tv on 18th, the product is shipped on the same day to hyderabad_alwal_l (Telangana) and it took a week to reach hyderabad_tolichwk_l, and the product is still not delivered. Everytime we call, the executive says they have scanning issues.
My parents are waiting for this shipment, stopping their trip to mumbai from 24th onwards.
Now the website shows the product reached destination city-
Such a pathetic delivery system from this company...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — paytm damage/ prestige pwg 05 200w wet grinder received delay in return [Resolved]

 Rakesh Bunga on Oct 28, 2018
Hi,

I had ordered some products from paytm app. The products was of bad quality and damaged so i placed a return request. Now not yet picked up my product.

Since then everyday i get a message in the morning that the item will be picked up and no one contacts me or comes for the pick up.
Please pickup my order as soon as my awb no:[protected]Pickup)
They marking in tracking status not attempted...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Delhivery / Ssn Logistics — delivery not done [Resolved]

 uday4487 on Oct 25, 2018
The delivery was suppose to be done on 22.10.2018, i had to raise complains everyday for three days den i got msg that it will be delivered today but delivery boy refused to come to my house rather asked me to come one km aaway to collect the shipment when i said no, he just left and did not receive calls

He was arrogant and said do what ever you want ill not deliver....
Complaint comments  Read comments Complaint category TVs

Delhivery / Ssn Logistics — local delhivery office refuses to deliver my prepaid shipments.

 Golap Hussain on Oct 25, 2018
The local delhivery office located at barpeta town (Address: near by gajia chowk, barpeta - mandia road, w/n - 19, barpeta, assam 781301) is refusing to deliver my prepaid shipment ordered from amazon. It has been accurately been a week and the shipment has been held there for no apparent reasons. Upon contacting the phone number : [protected] and [protected], they refused to deliver it and threatened us to make complaints to whatever authority we can. This might possibly be a matter of racism as i was asked to mention my name rather than the awb upon contacting those above numbers, mind you i am...
Complaint comments  Read comments Complaint category Products & Services

Delhivery / Ssn Logistics — delay in return pickup [Resolved]

 rafat .khalid on Oct 25, 2018
My awb no:[protected]

I bought a tricycle from paytm and my return pickup was supposed to happen on 18 oct 2018 by delhivery but still nobody has come for pickup and when i called they said it will be picked up by 24th oct 2018 by 8pm.. But when i checked using my awb tracking number on delhivery site it says in the remarks column that the consignee was not available on 18th oct as well as on 24th oct where as nobody came for pickup.. Now they are not taking my calls and i dont know how to return and get refund for the product. Please help me resolve this as paytm also is not responding...
Complaint comments  Read comments Complaint category Online Shopping

Delhivery / Ssn Logistics — rude and misbehavior from courier person - red alert - awb no: 1192710626183 [Resolved]

 Jai Bala on Oct 25, 2018
Recently i had ordered product from filpkart, the person from delhivery had called me from [protected] and informed stating given postal address is non serviceable area hence, some one need to collect from the office which is 12km away from my residing place.

And threaten me, if i fail to collect, he will end up by cancelling the product. He was very rude in behavior and impolite with the customer's. When i said that i might complain to authority, he replied, please go head and complain i knew how to deal with these. He had challenged me that he will cancel the product and he had did...
Complaint comments  Read comments Complaint category Online Shopping

Delhivery — no delivery of courier within your delivery radius. [Resolved]

 GOUTHAM D S on Oct 24, 2018
Sir/madam,
This complaint is about the delivery of courier item and also pickup, your courier branch in madikeri is unable to meet customer satisfaction, for every delivery and pickup we should personally go the office and take the delivery or pickup, they provide delivery only to madikeri town, we rural people should spend 100 to 250 rupee extra for fuel. As per the information i hope delivery is given within 20km radius, but when we ask your courier agent in madikeri they deny to give the delivery in 20km, or else they will simply mark as "unable to reach customer". So at the earliest...
Complaint comments  Read comments Complaint category Products & Services

Delhivery / Ssn Logistics — poc not solving query for shipment and wasting time giving same reply again and again, [Resolved]

 NARDEV FASHION on Oct 24, 2018
Hi, i am owner of nardevfashion.com, send my orders via delhivery pvt ltd.
I was given poc (Point of contact) for any query arise when shipment going for delivery and all other query related to courier.

Mostly in delhivery, courier boys are doing fake delivery attempts and return order (Not deliver to customer). Customer doing many complaints to us for delivery and we send it to my poc (Point of contact) for solution and delivery.
But i had very bad experience that, poc (Point of contact) from delivery are also just wasting my time and not doing solution of query arise.in...
Complaint comments  Read comments [1]Complaint category Online Shopping

Delhivery / Ssn Logistics — tracking id 5180973262393 [Resolved]

 Namanclg on Oct 23, 2018
Delhievery courier agent want to take photo of my i card for delivering my prepaid parcel which i ordered from amazon (Tracking id[protected]. He came to my house and i produce my i-card and asked him to recognise me, i refused to take photograph of my i-card, why a unknown person take pics of my i card? Then he returned my prepaid parcel saying that it is company policy to take pic of i card for delivering every time. Since two years i am purchasing products onlin from different e-commerce companies regularly but faced this kind of problem first time.

Regards....
Complaint comments  Read comments [1]Complaint category Online Shopping

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