| Address: Chandrapur, Maharashtra |
I paid online a sum of rs. 1549 on 18th december 2015 for a new DishTV connection and was promised next day installation for the same over a call. More than a week passed by, I called the customer care every single day but was told to wait and they kept transferring the call. They assured a callback like they do even today but I received none.
A few days back I was told that their service center was not functional in my area and hence they can't install a connection for atleast 3 months. The woman, customer care executive told me to just take a refund. And now I've been calling DishTV for 5 days for a refund and they tell me, they can't refund my money just like that. I've told them that their own executive gave the solution and it is to get a refund yet they just keep transferring my call.
Booking Id : 536970
Complaint No. : 15927586
I have talked to numerous customer care executives, explained my situation n-number of times. I even know the first person to pick the call has no record of online payments and hence he has to transfer the call to a senior executive in such case.
I never got a connection, I never got a refund. I have no faith in their customer service now.
Please suggest an appropriate step beyond talking to the customer care. I've had enough with them.
Aug 14, 2020
Complaint marked as Resolved
DishTV customer support has been notified about the posted complaint.
We are sorry for the experience you had. Please write to us about your problem with your VC number, mobile number and email ID at [protected]@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
Dish TV