Hi,
This is preetam singh having the flipkart plus ac with [protected] id.
Last year in june 2019 i'd purchased a marq inverter ac 1.5 ton 3 star from flipkart with order id# od[protected] and got it installed on the scheduled date.
Again this year in march i got some problem in my indoor unit as swing problem. Later i got to know by marq personnel that motor for swing of the indoor unit is out of order and then i complained about it on flipkart.
Next day a person comes and checked the product and product feedback was given to flipkart and same day i got a email from flipkart, as your ac returned request is approved and new product will be delivered by 14 of march and defective products will be picked up on the same day.
Along with this i got another mail about un-installation of the ac, and one personnel came and he did the un-installation of the ac and packed in the boxes.
Next when the product was to be delivered on the scheduled date of 14 march 2020, flipkart wishmaster visited my home and he just clicked some photographs of the ac indoor and outdoor unit and immediately he denied to either pick or deliver the ac without giving any reason and he moved.
Then on the same day i lodged a complaint on flipkart helpline no about the issues and i was given the time of 18 march 2020 that they will solve the problem but on 18 march 2020 again there was no any communication regarding my issues and again i was given the next date of 19 march 2020, still my case is pending no one is taking the initiative and me & my families are living in this summer without ac even though i've purchased the ac.
I need the reasons why such things happened and no one is taking the initiative. I'm suffering due to flipkart irresponsible behaviour.
Why flipkart uninstalled the ac if he was not allowed to return the product.
Why i got the mail about ac return approval and will be uninstalled soon.
Kindly solve my problem as soon as possible or else i'll move to consumer court how flipkart cheated with customer and waste the time.
Kindly find the attachment that i received from flipkart for your kind reference.
Regards
Preetam kumar
Apr 25, 2020
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2020
Flipkart Customer Care's response We will revert on it.