Flipkart Complaints & Reviews

Hello,

Good evening!!!

This is a lengthy mail and rightly so due to the fact that i am feeling cheated and policies of your company that are questioning your own business model.

I had done some analysis and placed an order of the newly launched real me 6 pro mobile phone on your website - flipkart.com under the order number ref. Od[protected] yesterday afternoon.

This was done only after i saw a confirmed delivery promise today i. E 14th mar 20. I had an option of buying oppo f15 from your competitor where the delivery promise was today morning.

The payment was made as a combination of 4 gift vouchers that i had and the remaining amount by credit card for which i also have a confirmation.

Post the order, i kept following the portal for the shipment updates and accordingly yesterday afternoon it was shipped out to my address.

All was fine till today morning when i suddenly receive a message on my mobile number [protected] saying that my shipment was delayed and would take 3 business days to deliver. Post that i confirmed over portal and since i had an option on the same for help, i clicked it. I got a call and i explained them my concern. They were of no help and kept on repeating the same thing - we will take 3 business days to deliver with no one explaining the exact reason behind it. Then i asked for escalation and all the 2 levels (Shivani and kaiser) above the customer service agent repeated the same thing as above. After speaking with them for more than 1 and half hours, i sincerely requested them to share some senior management persons contacts which they refused saying that they were final level of escalation.
Throughout the discussion, i could see the helplessness of the people at all levels and hence they became defensive in their replies. Why have such crippled customer support who cannot even answer customer queries?
After multiple requests they told me that they would internally send an email escalation and not give me any contacts. Upon insisting they gave me the reference number as – incident in[protected] (I dont have any visibility of the current status on this incident complaint)

Post that at about 1 pm, i got a call from indore flipkart confirming that i would be receiving the package before 7 pm today.
In both the above mentioned calls, i clearly mentioned my next step – i would wait till 7 pm and if not received, i will be going to the nearest police station and giving a complaint and calling you people from there. However, due to corona scare here i am not encouraged to do that. I am marking a copy of this complaint to the cyber crime cell of bangalore police for their assistance. I am also posting this in social media for 2 reasons – there is no response from you on the delivery and also i would like to warn other customers on such fraudulent practices being adopted by flipkart.

Till the time i am typing this email i. E 8.36 pm today, i have not received the mobile phone and neither any updates. So it is clear that it is not going to be delivered today. Under these circumstances and based on my discussion with your customer care, i have decided to write this mail and pose few questions to you for immediate reply as below,

• i have given complete money to you and bought the product (Including the exchange which was evaluated by you). This was done post your promise date of delivery of 14th mar and now you seem to disown it - why?

• we trust you and place an order on your portal and your company disowns your sellers, logistics team, courier team and finally even the customer - why? Had they good connect among all, then they could have taken others into con-call and sorted out the issue.

• the seller in my case is bangalore based and i am also in bangalore. Going from one end to other or anywhere in the city is not more than 3 hrs and in this situation why you require more than 24 hrs to deliver a product in the same city - bangalore?

• when i order for an item, i make payment on your portal i. E flipkart and not to the seller, logistics person or courier person. Do i take confirmation from all as to whether they can deliver at the time and date that you people are promising to us?
• you people are in the front end and customer facing - it is basic confirmation that you people would have an understanding and agreement on the same. Is this not done in case of flipkart?

• the status that you people give on the portal for the package is also questionable and contradictory (As compared to the shipment company) – why is this?

As on your website:


As on e-kart website:


• what is your business model where you are not able to even trace a package and deliver in the same city for more than 24 hrs with all latest technology available at your stake – rfid, courier tracker number, ai and so on. What is the use if a customer cannot be even answered, leave alone satisfaction and delight.

Let me make a mention here – your competitor is far better and well equipped to handle customer queries. They immediately escalate internally and take people into con call, locate the product and ensure delivery on the same day of escalation (Even if seller is from another town / city). You are not even bothered about the customer.

Lastly request you not to play around with the customer beliefs. When we order something online, we place complete trust as we cannot touch and feel the product and do not have anything in hand. Still we pay 100% and keep waiting for the product fully at the mercy of you. You should not cheat customers like what you have done to me.

Now since you have not delivered today which was your promised date of delivery, i demand you to deliver the product immediately without any further delay and pay me compensation for the delay as well.

@ senior management team, flipkart – it is not good to hide from customers. You should be there in the front end to have a real feel of the service being rendered to customers. At least be accessible to customers. Presentations and board room meetings are only to please you and review internally. Please appreciate that your topline and bottom line is dependent on customers doing business with you. I am shocked at the attitude in flipkart.

@ cyber crime department, bangalore police – i am requesting your help. My above mentioned mail is very clear in terms of what i am going through as a service from flipkart and their associates. Moreover, i also feel this qualifies under 420 as cheating case as they promise one thing at time of sale and back track on the same at the time of the service delivery. I am marking it now itself because i am not getting any sort [censored]pdates from flipkart and i feel my money is lost.

Now they are telling that they will try to deliver the product by 20th mar 20

Thanks & best regards

Pramod s naik
Flat no. 108, kolimi heights,
Tamarai kannan road, ulsoor,
Bengaluru - 560008

[protected]

[protected]@gmail.com

I purchased yora magnet 4.1 headphone but after delivery, i checked headphone one side not work and only one side properly work, i complaint against headphone to flipkart customer care for refund this product, date 12/03/20 refund product reached for delivery but delivery boy say your first product different colour please you complaint customercare after complaint i delivered this product, second time i complaint, but no refundable yet, please solve my problem...

Flipkart service promised my item delivery in 1 day. After 4 days no information yet. The message came from the bajaj debited amount.
I tired to complain flipkart. Every customer executive say fix in after 18th.
What can i do?
Iam also flipkart plus member.
Is it advantage plus membership.
I attached all proof

Order number - od[protected]

My account is linked with mobile number [protected]. I placed an order for samsung galaxy s20 on 02.03.2020.
The phone was pre-booked and to be delivered on 12.03.2020.
As of 11.03.2020 the seller still hadn't packed and shipped the order so i launched a complaint. On 12.03.2020 the product was still unpacked and thus undelivered. I launched a complaint again and received an email in response assuring me the delivery will be done on 13.03.2020.
On 13.03.2020 the product was still not packed and thus still undelivered. I launched a camplaint again (High priority complaint) after speaking to mr. Nitin, the supervisor.
On 13.03.2020 i recieved an email assuring me that i will receive the order on 14.03.2020.
As of 14.03.2020 at 2:41pm the product is still unpacked and not shipped. I have launched complaint again today with ms. Anuradha.
Your team is very inefficient. I have been complaining since 4 days and still no one has contacted the seller. My order is still not delivered.
I am highly upset with this kind of service. I am not being connected to seniors for contact. Your team has done nothing at all since 4 days to look into my order. Your company has already taken the payment since 12 days. And i have no option left but to register a case against your company.
Kindly look into the matter as soon as possible. It has been 12 days since the payment.
Thank you.
Dr. Sneha kumar.

I have ordered a highlander shirt from flipkart. My order id is od[protected]. I ordered it on 11th march and received on 13 march. When i open the package i got shocked there is nothing in the package as it is very light in the weight.
I purchased on it by cod.
After opening the package i call to the customer care of flipkart they took my bank details for refund.
On 14th march time 11:48 pm i received an message saying your return request is cancelled.
I have raised return request again.

Please sir help me regarding refund.

Hi sir, ma'am,

I booked a flight ticket from flipkart travels worth rs. Of 3512 on 20th of february 2020. Although my money was debited from my account but the ticket was not booked showing the message that the "cvv is required" when i had booked it through sbi netbanking. There was a glitch in their system and because of their problem i have been suffering since 1 month. I have been trying to solve the issue contacting my bank as well as flipkart customer care but i haven't got any response except that we do not have any information about this.

I waited for 15 days after they told me to but didn't get the message for money refund from my bank account. I called flipkart.com and they said they had done the refund to my bank. Kindly contact to your customer care of your issued bank. I have contacted my bank and flipkart customer care numerous times after that and everytime some different executive gives a different response. Sometimes they say that their is no money received by them but i have the bank statement saying that there was a successful transaction and sometimes they just say that they have refunded the amount. I called to sbi customer care and they said they have not received any refund from merchant flipkart.com. They said me to ask for the written proof from flipkart.com, so that they can check in their system.

Again i called to flipkart.com and asked for the proof that they have refunded the amount. On that they said that they are not having any details for the transaction as it was never successful. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

I again called to sbi customer care and told that reference no. Which i got from flipkart.com but sbi guys were unable to see any details using that number since their system doesn't it to fetch any kind of information regarding refund. But flipkart.com didn't give me any other number.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regarding my issue to your higher management, they do that but next moment i get the same mail in which they mention the same thing "your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days". Flipkart is not even interested to refund my money. I am pretty sure the problem is from flipkart.com end.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Booking id as given by flipkart: ff[protected]
Refund transaction no given by flipkart.com - dqdogovba3l6uwqjbz

Thanks and regards,
Mansi agarwal

I order realmi x2 with exchange of redmi 3s prime... But u r executive didn't want to take and gave a nonsense reason of backcover colour.. Its original handset.. I and our group dnt order any furthers deals we blacklisted flipkart for the 3rd class service and i want to complaint again sales executive and manager of district level.. So that they cannot harrash any one else..

My order is not delivered in taken time and wrong feedback given by delivery boy of flipkart. My delivery date is 11th march 2020. The delivery boy contact me and told me to take my order and i am able to take my order but after few times ago he can't contact me when i call him back he didn't respond my call.
He given feedback that the customer is not available. Next day i will contact customer service representative and same thing and he reply me that it's solved whithin 48 hours. But today flipkart massaged me your service area is not available... Please do something. My awb number is[protected]. My contact number is [protected]

I have purchased boat airdopes 382 from flipkart worth rs:- 2999/- which was delivered on 5th march within 2-3 hours if delivery, i raised the return request of this product saying that boat left airdope is not working properly and it has a size issue it's not fitting properly in my ears. I also mention about the battery backup problem which i faced by using the product for 6-7 hours. It has 10 days replacement / return policy. But sir they have blocked my account saying that i have returned too many products. But sir that was my first order, in which i have faced problem. Seller also ask for identity proof. I have provided them too but than they haven't return my product till now. And blocked my account. My email i'd is [protected]@gmail.com and mobile no. :- [protected]. Please return my product as soon as possible.

The flipkart team just blocked my number without any prior notice... And they just keep saying to revert back an email which i haven't received not even single time!! And when i say them so they just keep post ponding the case using the phrase "sorry sir we are unable to complete your request". 'please wait for _ date"?? What should i do when they are not responding and just giving me instruction to reply to an imaginary email which i haven't received since time immemoriable!!

I had pre-booked s20 plus on march 6th. Promised delivery date was march 11th. The product is not shipped yet as of today. Have raised multiple complaints - the timeline given for resoltuon has expired as well w/o any explanation what so ever! Now i have been asked to cancel my order and i will loose all my pre-booking benefits.

Od[protected]

I have ordered 100 pcs of mask. I was out of city for a month when filpkart delivered the product. When i opened the box after a month only 10 pcs has been received. I have paid 7600 for the products. Originally one mask cost 75 rs each but it cost me 759 rs for one mask. I have registered complaint on flipkart but it is not responding. It has over charged me.

The issue that I have experienced was: My order ID # OD[protected] ..Flipkart sent me faulty TV which didn't work even after a lot of try by their service engineer. When i contacted their customer care..they refused to give me refunds.
Why Flipkart is not giving me refund if its their fault only to delivering me a faulty TV. For Replacement also..they are delaying the delivery.
Flipkart customer care even not owning the issue and put direct blame on seller.

It occurred on: 12/03/2020

Flipkart should refund me for delivering me a faulty TV.

My flipkart pay later amount paid at on 11/3/2020 phone pe app the amout debited my account. But the amout not reflcted on my flipkart paylater account. Phome pe transaction id is
C2003110145106646861629. My flipkart id : [protected]@gmail.com
. My account suspended due to the payment.. I'm not able to get the delivery of an item at my pincode.. My pay by later accout not shown my account plz help me

My son ordered 2 units of 3 =6 hand sanitizers for me and one pack of 600 ml for my daughter miss kriti khullar who use to live in pune. Today i received 4 sanitizers instead of 6 and my daughter received pack of 500ml instead of 600 ml when my son contacted your executive he advised to return all and take refund knowing saintizers are out of stock in market. It is not good business ethic.
Please resolve the issue
L k khullar
19/1 jagrati vihar
Meerut 250004
Mob [protected]

Hi flipkart has blocked my 2 family account without any prior communication or
Email. Today i tried to login in my personal account whose registered no is [protected] but i see message account blocked contact customer care to fix it & then i checked my family account whose registered no is [protected]. It is also blocked.in both account i have money in the form of flipkart gift card & my personal account has flipkart plus membership & have also super coins which can be used for shopping at flipkart, buying voucher. This is fraud by flipkart & how they can block my account without any communication or email. They have also not refunded my money in that account. I contacted their customer care they told they cant help me as they cannot see any details they will forward my details to their team & told me to wait till 14th march 2020, 6pm
& also they cancelled my prepaid order whose order id - od[protected] & took the money. I am attaching screenshot for proof. My order has been shipped also. I request consumer complaints forum to take strict legal action against flipkart & help me to get my money back. This is fraud done by flipkart. Kindly take legal action against flipkart.

I would like to inform that i had ordered a canon pixma g 2000 multi function color printer. But when the product was delivered then in inside there was a wooden box wrapped in the cover of the printer. I immediately requested for the replacement which was canclled thrice. I am really clueless as to how you are not even looking in to the matter and cancling the request.

I have order 2 books from flipkart on 13feb2020. One book is delivered and 2nd one is not delivered till date. I have raised lot of request to flipkart but they not provide proper solutions. When i raised compliant they will closed it without any action from there end. I raised this issue with flipkart on 24th feb 2020 to onwards but they not provide any solution till date. Now i plan to raised a complaint against flipkart in consumer court.

I got delayed replacement (About 27 days), i have got compensation from flipkart, the replacement has some battery problems + camera quality problems as well so now i want to return the product and want a refund as flipkart is giving me such a worst services. But instead of giving me the proper solution they are dragging the dates like anything so please help me out.

Royal nesher clothing listed in your website owner mahesh mistry nd premal mistry are fraud people they have cheated me with 80 k rupees... I have filed a police complain against them... Kindly delist such cheaters as address given in your website is a false address... Jus check their office address given in your site is a wrong address... I have supplied tshirts to them they shut their rental shop nd ran away... Kindot delist from your site such fraud companies which are in genuine cheaters frauds