Flipkart Complaints & Reviews

Mailed/Asked Ecom express 3 times to call on mobile number of mine -

I need this product at any cost, that's wrong and cheating !
They should deliver the same product(School trolley bag) at same price, as now price has been approx. 800 Rs more for that product.

I am unable to reach any of the customer care officer so i am writing these letter. Some month back i have purchased sennheiser cx-213 earphones. But now one side is not working and other side is also in a bad condition. You have given me 2 year warranty. Kindly help me to get it replaced. I always prefer flipkart over all for its services. But first i am getting disappointed as i am not able to approach the company.

It is extremely sad to learn that both my orders had been sold to me without conditions legitimately visible on the site. If so much so as a scratch was an issue for a product exchange. Flipkart had to be more elaborate in their t&cs. I had to cancel the order for the laptop and i made do with that fact.

When i called their customer service regarding the issue i asked the executive that my second product won't be affected in this case. She agreed, assured that my weighing scale delivery is on schedule. I believe the company has the call recording. Why should i reorder? Sale season, no sale season, courier, seller issues have been a constant in 4/5 orders for me. It is dissatisfying to know further that the company is least bothered to help customers in their problems. Putting it on the policies is a convenient excuse. Why can't cancellations be reworked on if the consumer is not wrong at all?

I have been facing random cancellations from flipkart consistently and nothing has really changed. What is the point of giving the company a feedback? Ill-informed, ill-managed customer relations have been a part of my flipkart shopping experience through and through.

Order id: od[protected]

Scheduled delivery date i. E. 27 has been postponed, it compelled us for tracking on 29/09 ; the tracked order was out for delivery at 1147 hrs and at 1731 hrs., we called twice at flipkart and was assured the delivery by 1900 hrs followed again by the receiver to wait for the guaranteed delivery. We wasted whole day for the order to arrive but at 10:10 p. M on the same day we received a sms saying that our shipment was undelivered. Today again the whole exercise has been repeated in tracking, calling flipkart, ecom express but all our efforts have not yielded any results so far and the consignment is still mysteriously undelivered at 1800 hrs. Dated 30/09/17. This whole episode depicts and proves negligence, deficiency in service and unfair trade practice on the part of flipkart and its agents. Suitable compensation for the mental agonies faced by us, (Failure to deliver as per promise) is desired from flipkart. Along-with delivery of our consignment immediately.

Sarthak
[protected]

My order was not delivered

Now you'll are not giving any valid reason.
And asking to order again after cancellation procedure.
I was also not informed about the cancellation procedure. This was not expected the you sincere esteemed.
But will i get those offer which i was getting in the big billion days.
Kindly resolve my problem

Lenovo core i5 8gb
Rs 35990

I ordered casio smart outdoor watch from i ordered casio smart outdoor smartwatch from flipkart (Order id od[protected]
But i got different product with flipkart box. I raised a complaint against this particular issue. I contacted flipkart customer care many times about this issue, they said that they will check and call back with in 2 or 3 business days. After that particular time they are repeating the i have to wait more days. So i kindly request you to refund my money. And i got a mail from flipkart will no longer be able to login to your flipkart account. Because o[censored]nusually high number of returns in your purchase history. This is caused i cancelled that order because wrong item was ordered. I already attached photo of item which i ordered and which i got from flipkart along with this mail. So kindly refund my money otherwise at least replace the item.

I am trying to contact u since morning but it sayu ous executive are busy i need an urgent talk wid ur executive please help me out... I want to change my shoes it is bigger in size i want shoes of 8 number but it is to big and it is of 12 number so i want to change the shoes i want to exchance same shoes but with smaller size so please help me out wid this problem...

I ordered power bank and i got[protected] as a delivery date.
That day i called to the delivery boy and he told that he will come by 6:30pm but he didn't came.
By tomorrow i got a message like your product was delivered at 1:24am on[protected].
It was impossible to deliver a product by early morning 1:24 am.
I didn't got any response from flipkart.

Dear sir
I placed my order on filipcart for redmi note 4 which received by 25/09/2017. While putting the sim in sim card slot that could not read and attached photo also below than placed complainant to replacement. They have given new device against first by 27/09/2017. But this is also defective with mic voice not coming properly than talked again to them that got replied have to service center. They are selling defective models with defective new device why consumer should go service center.
I should get ok model. If mobile is used than acceptable to service center but new brand does not make sense.
Please help me to my cash refund.

Hi,
First of all huge fan of Flipkart but I've ordered a pair of shoes in big billion day sale from Flipkart. It was shipped but didn't reach at my place and now status Is showing return accepted despite of I didn't return it. Now I just want my order delivered. That's it. Thanks.
Regards,
Hussain

We received the product moto c plus from flipkart on 26/09/2017 after making payment of rs. 5438/- online through debit card. When we tried to switch it on, we realized that it is not starting and thought that it is a defective piece and requested for replacement from flipkart. They sent a technician to us and he told us that it has connectivity issues with mtnl and airtel wifi. This should have been informed while ordering the product. This phone is useless for us as we use only mtnl wifi. All other mobiles at our home are connected to mtnl wifi and working well. Also when we complained again we were asked not to use mtnl wifi connection. Mtnl is a government dept. And is used by a good number of people, so how can it be declared faulty for non functioning of a small device moto c plus. We can not stop using the mtnl wifi. Representative of flipkart states that our money can not refunded.
Hence i requested to the concerned authorities of consumer complaints to take necessary action to refund the money.

Hi
My order no. Is od[protected] and had placed it on 22nd september 2017 and the delivery date mentioned while placing the order was 28th september 2017. I didn't get delivery on 28th, so i called at customer care they through their usual lines sorry for the inconvenience and all those mugged up scripts. Flipkart care people must learn some manners then take the calls illiterate, filthy people. Again i emailed and contacted to # flipkart because o[censored]ndelivery of my product but no positive response again extended for 2-4 days for delivery.
And ekart the courier service amazing, i received message from flipkart that pravin jogi ([protected]) agent will be coming to with product on 28th september when i called this courier boy he said he will be coming by evening and when i called in the evening he said he doesn't have the product and name is also not mentioned in the list again 4 days delay.# off flipkart and ekart both are crooks. Now again got a new message on 30th september that we will try to deliver your product at 1st of october.
Flipkart had no potential to do online business, just close your domain you # you had ruined my festival of dusherra you mother#er, you will have to pay for this mind it
I will raise this complaint to the ministry of commerce and it just wait and watch
.

Order no. Od[protected] was on door for delivery. As it was a cod order an amount of 224 was to be paid. The delivery man was given 220 rs in currency notes and 4 rs in currency coins. He refused to take indian currency 1 re - 4 coins, and asked me to bring 5 rs coin instead reason being that 1 re coins are not acceptable. I requested him to give me in written that the currency is not being taken by flipkart. On asking the reasons of denial he started using unacceptable language.

Dear sir,
I purchased iphone 7 on flipkart company by 24 sept 2017 whose dilever date was on 26 september but this product did not receive till now. Company said that your address is not found while more product has buy on online trough flipkart and amazone.
That means flipkart company is telling lie because reason behind it price of iphone 7 is giving only 39999 on flipkart while market price is 47000. Company are making either foolish or misdirect to the innocent people.
Company would want to give such advertise for famous your comapny
Kindly request to you please provide either iphone 7..
Order id is
Od[protected]

I had ordered vu tv online from flipkart. It arrived late i understand due to big billion sale but the installation and delivery they took 3 days even after delivering late. This is pathetic service from flipkart and i will never order from flipkart again. You have lost a loyal customer. I dont understand flipkart saying we cant do anything why the hell are you providing goods then. I will recommend amazon to all henceforth.

Dear Sir or madam
My order Milton lunch box 750 ml blue color but ricived 400ml white color. Next replacement in ricived second time damage lunch box 400ml orange. I have refund request but ecart(Flipkart) not pickup lunch box why?

Thanks & rigards
Satish Kumar
[protected]

We purchased hdl football shoe by invoice no. Faavno[protected] dated 15.09.2017. Due to the mismatch of shoe size it was returned on 21.09.2017. I got the message regarding refund through bank within 2 working days. Unluckily the amount of rs.640/- not yet received. Kindly make the necessary arrangements for refunding as fast as you can. Thanking you
Sini santhosh

Copy pasting email i sent to cxos/ heads

Dear cxos/ heads,

I would like to bring to your notice the illegal use of t&cs by flipkart for marketing, increasing sales, and misleading consumers into buying your products. While your company boasts on social media about the trump over amazon in the festive season sale, the means used to achieve this are mendacious and unscrupulous.

Although, my experience deals with just a mobile exchange offer which went terribly wrong (Thanks to your deceitful marketing), the whole idea of writing this email is to highlight the dishonest tactics used to the cxo of flipkart and later on to the social media users.

I bought a mobile in your so claimed 'festive' mobile exchange offer which warrants the old mobile to fit in the t&cs highlighted on the exchange offer. The t&cs on the mobile talk about a function device with intact screen and an imei verification. This does not mention anything about 'dents', 'cracks' or any other physical damage. Basis of this, i order my phone which reaches me after more than a week and to my surprise the exchange is denied sighting 2 scrathes on the side panel. Although my phone is fully functional with no scratches of dents anywhere on the phone, i am denied the exchange.in order to exchange my phone, i had deleted all data, apps and formatted the phone. I sit on my couch here writing this email on my laptop, with a non-functional phone laying besides me as i was denied the phone exchange due to flipkart's dishonest marketing. When i call customer service, they blatantly lie about the t&cs and refuse to get any seniors on the call. Eventually after waiting a long time on the call i get a senior executive named payal who reads the t&cs on the website which are surprisingly worded differently than the t&cs on the mobile app. The t&cs on the website have an additional line 'the screen/body should not have any cracks/dent and screen should not be coming out.' which is missing on the mobile app.

As a consumer, how am i responsible in ordering an mobile phone using your mobile app without reading your t&cs on the website. If i have to read the t&cs on the website, why do you have a mobile app???

I have taken screesnhots of the entire t&cs on the mobile and web and attaching the same for your reference. I shall wait for a day to get a justification on this before i post these on social media. Hoping there is some honesty left with you guys that seems to be lost in trying to be a bigger brand than amazon that has excellent customer service, crisp branding and integrity in its functions as compared to flipkart.

An irate, dissatisfied, cheated customer-
Amardeep mann

I have ordered redmi note 4 (Order id: od[protected] on 21 sep 2017, and after that i have booked lenovo k8 plus, so i want to cancel my redmi note 4, after cancellation from flipkart app, status was cancelled, but when i have checked again order status, redmi note 4 is still processing, i have raised this issue with flipkart executive, but they are trying to say that, your order will be cancel 2 hours, 4 hours, 24 hours, but still i didn't get any resolution. I have logged one complaint (In[protected] for this issue on 27 sep, and tat was 29 sep 12:30 pm. But still i didn't get any resolution, today i have checked this issue with executive (Ritu), she has raised one more complaint (In[protected], and she told that previous complaint was not complaint, it was information. I am very frustrated with the resolution provided by executive and they are not taking my issue seriously. After so many follow up till 22 sep, i still didn't get any resolution.

The flipkart couldn't deliver the product and flipkart executive told me to cancel the product otherwise they will cancel the product automatically.

But i want the product at any cost, becoz i have paid the money for that particular product

If they would told me they couldn't deliver the product i would select from another option.