Flipkart Complaints & Reviews

Hi I Have ordered one product Moto E 2 gen 3g phone oreder id OD[protected] of rs.6299 on date[protected] and today it has been delived but in this box there Moto E 2 gen 3g phone is not available only user manuales are there.So i m worried about this.Plz reply me as soon as possible plz take your action as soon as possible. and invoice id is blr_wfld[protected] my registerd contact number is [protected]

Dear team, Without resolve the issue and end user confirmation how you have closed the ticket and there is no proper response and solutions.. Note:- superb please in future also maintain the same.company will coming on the top... Thanks, Hari dinesh S [protected]

Dear, I purchase Moto2G mobile online through Flipkart 35 days before. Now mobile is hanging while receiving the call. Customer investing 13000 rs for good quality of mobile and keep trust on flipkart. These online company does not taken our complaint, their customer care executive told us ' we are responsible only for 30 days after that we are not responsible. This is very terific to cusotmer, those are purchasing online mobile through flipkart.I want to make complaint against flipkart for selling poor quality of product. Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] received date[protected]

Dear Team I am purchase Moto E from 1 - Aug -2014. i am face some charging problem go for customer care but service center not accept my phone I ma request to you please resolve the issue on uregnt basis... Reg Gaurav Yadav [protected]

Hi, I am writing in regards to the unacceptable violation of terms and conditions by Flipkart. I understand that this email is long but kindly read it as it contains vital information about the service that they offer. Please see below for the sequence of events for your understanding. April 12th 2015, order for 12 Lanterns placed with Flipkart and order confirmation received with order number: OD[protected]. April 14th 2015, shipment order confirmation received. April 14th 2015, Cancellation Email received. April 14th 2015, Called Customer Service and inquired the reason for cancellation. I was informed that the order was cancelled by customer. I was shocked and said that I did not cancel the order. The agent advised me to replace the order. April 14th 2015, Went online to replace order and the product was not available. April 14th 2015, Called customer service again and asked why the order was cancelled and I was informed that it was because customer had cancelled it. I stated that the ISP can be verified and it would not be mine. I asked to speak with the manager and was put in touch with the floor supervisor. After a lengthy chat we acknowledged that the order might have been cancelled by the Seller as the required quantity may not have been available and said that it was terrible. I said that they could tell me that the Seller could not provide the quantity and it would have been better than to lie and say that the customer cancelled the order. I asked them to try and resolve this by contacting the Seller but they said that they did not have the contact number.I asked that they try and rectify this as it does not reflect well on the organisation and they said that they would check the same. April 18th 2015, I was contacted by the seller who asked if I wanted the shipment. He said that the order was cancelled by Flipkart as the order was above 8kg. I was shocked and said that I was never asked if I wanted the order cancelled. April 18th 2015, Called customer service and they said that if we wanted to place a bulk order then I have to send an email. I said that none of this was written online and i asked to speak to the complaints department. April 18th 2015, Spoke with Shakih Abid a representative of Flipkart who informed me that there was a technical issue and that is why the order was cancelled. I said that it was blatant lies when they said that the order was cancelled by the customer. I also said that it was absolutley incorrect and unacceptable that they made the Seller in question look bad as I did not want to place an order with this Seller anymore and ordered from a new Seller instead. I was told that all sellers had an equal opportunity and I said that it was absolutely a lie as the order for 11 lanterns from the new Seller was being sent while the previous order was being cancelled for weight. I also informed Flipkart that this new order had cost me delivery charges when the other had not. I was cheated with the order and this was not an equal opportunity. I was finally told that Flipkart should have checked before cancelling the order and it was wrong on their side to tell me that I had cancelled the order. I kept requesting to place a verbal complaint and was given the number[protected] after much hesitation along with this email address. I also informed that this was a breach of Flipkarts terms and conditions and I was mightley upset that they had created an unnecessary barrier of lies between the seller and customer.I have called the complaints number and there was no response. Now I asked them why was there a break in terms and conditions and how do they intend to fix this and resolve my anguish. The order placed was for a wedding and other costs were involved to the accomodate of the style of the lanterns. I then had to change the entire design due to the order being cancelled by Flipkart without my consent and then having to order a more inferior product. The breach of Terms and Conditions as outlined on your website are: 1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitationprice, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Flipkart does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. Direct violation as they cancelled the order without the consent of the customer and lied about the customer cancelling the order. You failed to inform about the weight restrictions and also about how bulk orders must be placed. The order was accepted and confirmed by Flipkart as per the confirmation email that was sent. 3. Flipkart is not responsible for any nonperformance or breach of any contract entered into between Buyers and Sellers. Flipkart cannot and does not guaranteethat the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Flipkart shall not and is not required to mediate or resolve anydispute or disagreement between Buyers and Sellers. Direct violation as they cancelled the order without the consent of the customer. 6. At no time shall Flipkart hold any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. Direct violation as you cancelled the order and also made the seller look incompetent in the eyes of the customer. This resulted directly in the customer having to place and order with a different Seller thus ensuring loss of income for the Seller in question. 7. The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Flipkart is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall Flipkart hold any any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract. Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. This negates the statement that bulk orders should be placed via emails as stated by your customer service. You also broke the agreed contract between the seller and the customer by cancelling the order without the customer consent. 8. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with. All conditions were agreed when the order was placed and confirmation of the same was done. The order was cancelled by Flipkart without any consent from the customer and thus broke the agreement between the buyer and seller. The information diplayed in terms of violation that is diplayed on your terms and conditions is: Flipkart reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Flipkart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law. I am seeking to flie a fradulent complaint against the organisation of Flipkart for violating the terms and conditions and for the blatant lies that have been continously told by their representatives. I have contacted their concerned department and all they state is that the refund was done. I never once had asked about the refund and just why they had cancelled the contract and lied all the while about it. I have all email trails about the conversation and their response to my queries. Kind Regards, Vivian Lobo

The latest moto g i have purchased is a faulty piece, as there are issues with the power button and battery too, i have been requesting a call from customer care dept from the past 6 days, but i have no such proper response from your end, i don't know how it takes 6 days for you'll to make 1 phone call for a unhappy cutomer, everytime i call a cutomer service representive they tell me they will arrange a call back in 24 hr ( apparently the word " priority is used quite often used, and priority as for flipkart means 6 days)... i have received none yet, i am tired of calling your customer care dept and hearing false promises of getting a call back, this is a humble request to you'll that i am facing a lot of issues, KINDLY ARRANGE A CALL BACK FOR REPLACEMENT OF FAULTY MOTO G...and i assure you that i or any one in my circle will NEVER make purchases from such crappy company like flipkart, you'll truely need to learn something from AMAZON.com.

Order ID : OD[protected] The product delivered is not the same what I had ordered. Product received is "Sony SO-ICF-C1 FM Radio" Black model where Radio does not run on battery backup. I had ordered "Sony SO-ICF-C1T FM Radio" Grey model where Radio runs on battery backup also. It was really very disappointing, please help.

I purchased a mobile(Asus - Zenfone 5) on 27th-March with order no : OD[protected], When the product reached I found that the speakers are not working properly. I made a complaint to customer support on 3rd-April for refund or replacement Of the defective product, since there is no response I again made a complaint after 2 days, but there was no proper response from there side. Now I have made more than 20 complaints and I have not got any proper solution. Currently it is more than 30 days of my purchase, am not getting a proper solution and I am not able to use this phone also. thanks, Thiruloga Chandran s.[protected]@gmail.com

I have purchased lenovo S8 tablet few days back .the tablet is having all features except one is vedio calling through dialer for the purpose I have purchased.I think table supports 4G will b more better in vedio calling.I requested Flipkart team to collect the tablet from me and refund the amount to my account.they refused with reason that dealer has disapproved my request.so I once again requested to collect the item and reund my amt. Shamim Mali Mumbai

I have ordered a laptop on[protected] order no: OD[protected] and also paid extra amount for the one day guaranteed delivery, it was supposed to be delivered by[protected]. for waiting for the whole day i did not got any message or the call from flipkart. and at the end of the day it is showing the status of "Undelivered. (Rescheduled to:[protected]:00:00.0)". When i called to customer care, he simply said me to wait for the day if not cancel the order and place it again. This was unexpected at least from the customer support. I request to resolve this issue at least for the future customers.

I have purchased a lenovo tabet S8 which is not supporting vedio calling through dialer.I asked the company to collect the tablet and refund my amt.but they refused with the reason that dealer has not approved my rrequest.I once again request them to refund my amt.trace my order from my cell no [protected]. Regards Shamim malik

order no. OD[protected] ... i got my article ( a smart phone lenovo a 7000 ) on 24 april 2015 . when i firstly switched it on its screen was bluring and showing vibrations at margins of the screen ... from 3v days i am trying to contact for the technial assistance but no body is reponding rom flipkart ... they always reply we will call u within 24 hours . now i damn irritated with this kind of service . may be u people are selling already defective goods thats y u r not providing a proper solution ... i had also request for a replacement ... return id[protected] ... but none of your employee are assisting me what to do with this defective mobile phone ...

Flipkart delivered one Voltas 185CY 1.5 Ton 5 Star Split AC on 27th April 2015. They delivered the product after placing a complaint on Flipkart regarding their bad delivery service. The delivery man who delivered the product told us that within 48 hrs. a representative from Flipkart will call us as well as some one from VOLTAS will call us too. 24 hrs have passed & no one call us for Installation of AC either from FlipKart or from VOLTAS. I'm sorry to say that FlipKart is totally ignorant about their consumers & very bad in delivery as well as in After sales service. The price of the product is Rs. 32490/-. How they can ignore the consumers after placing a complaint against their service. I'll think twice before placing any order on FlipKart site & personally I'll never suggest my friends to buy any product from FlipKart in future. From Basudev Chakraborty Email: [protected]@gmail.com Contact: [protected] Address: 64/A, Mansatala Lane kidderpore, Kol:700023

Flipkart having very bad technical support team.i bought a mobile phone from flipkart Asus zenphone 5 having too bad battry and other software problem like automatic shutdown, camera focus problem etc.but they have already taken 4 days to call giving rise to just time time and time only.

With in minutes of my written complain regarding the non-delivery of the DEll Desk top, somebody who refused to identify himself with a name told me that the subject Order has been cancelled by Flipkart & asked me to give the Credit Card number so that the money could be paid back. The credit card number must be with you. The order was made by my son Aravind Subramanian from USA. Pl. give me an email ID to which he could communicate with you. Or alternatively you could send your cheque in his name (crossed) to my address at 21, Besant Road, Gopalapuram, Royapettah, Chennai - 600014. K.S.Subramanian

My son Aravind Subramanian ordered a Dell 27 inch LED Desk top for me. The Order No is: OD[protected]. As per the email from Flipkart it should have been delivered at 21, Besant Road, Gopalapuram, Chennai - 14 & my cell No: 938101`3527. It wasn't delivered nor was I informed over the phone or via email. When I contacted by phone I was told "yes there is Order but some one will get in touch with me on 29th April to tell me as to when I could expect the Dell be delivered. I could understand delays caused by things over which the Co has no control but I can not at all understand, for an online depended co like you, to be unfriendly indifferent to a customer's plight. You as a co might have a turnover in millions but the 33 thousand rupees paid is a big sum for us. I lierally go on my knees & ask you, pray, tell me the approximate date of delivery . See I am an Advocate & my wife is a Senior Plastic Surgeon & we need to ask somebody to stay at home to receive parcel as & when it arrives or if at all. Hence the humble request to let me know the approximate date of delivery. K.S.Subramanian [protected]

I bought a Electrolux WM ES60GLMR-CLS Semi Automatic Washing Machine through flipkart with 2yrs warranty from WS Retail. Currently its not working. My order id is : OD[protected] Pls do the needful. My phone no is : +91 [protected]

Hi, I brought WD My Passport Ultra 2.5 inch 1TB External Hard Drive on May 23, 2014 through Flipkart online. Currently its not working. Order No is : OD[protected]. My mobile No : [protected]. Could you please help me. Please note : This hard drive - 3 years warrenty. My mail id : [protected]@gmail.com. If any queries, please mail me. Thanks mano

I purchased HTC 816G from Flipkart at 14-04-15. Order Id is OD[protected]. Screen Touch & Speaker is not working properly. I complained regarding this problem at 23-04-15, Return Id is 18033544. Today is 28-04-15, You are not taking action against this problem so I am not satisfied your service & product. Please take action.

Hi, I brought WD My Passport Ultra 2.5 inch 1TB External Hard Drive on May 23, 2014 through Flipkart online. Currently its not working. Order No is : OD[protected]. My mobile No : [protected]. Could you please help me. thanks Mano