HDFC Bank Complaints & Reviews

i had a personal loan with HDFC bank. Near the completion of the loan my communication address got changed. I called the customer care before the account closure for changing the communication address and the executive told me that it can be changed only after the account gets closed. Next i called again after my last EMI payment and this time the executive said that as the loan account is closed so no changes can be made. For collecting the NOC letter i have to visit their branch and nothing else can be done.

To top it the executive (Mr. Eman from JP Nagar branch in Bangalore) said that i was accusing the bank and no executive can provide such misleading information.

Dated: 26/06/09
To HDFC Bank
India

To whomsoever it may concern (HDFC CREDIT CARD STATEMENT - [protected])

This is to bring to your notice that as per the card statement sent by you it is clear that there were no dues pending on since Feb- Mar 2004. The statement with statement date 26/08/04 shows and confirms the same. We have cancelled the card in four pieces and dropped in Koramangala branch in person before leaving India in Feb 04. The proof can be established from the fact that there were no transactions for a regular history card after Feb 04 and there were dues pending to be paid.

However, HDFC bank officials have not updated the records or for whatever reasons, the credit card dep’t has levied an annual charges on my card to the tune of Rs 756/- and sent to my old address which I had vacated long back. This was not even followed on my cell no[protected] being active since 2002 to till date and also on my email ids ([protected]@in.ibm.com & [protected]@yahoo.com). With no response to pay these charges and they got accumulated without any follow up with year on year charges on account of late payment fee of Rs 165+ and is showing a big outstanding due. The first call I received for some dues was on Dec 08, to which I replied that I hold no credit card from HDFC. Further, I received no response and kept on increasing the dues without my knowledge. The card is suspended and charges due against my name reported to authorities without my knowledge.

This is a clear case of harassment of the consumers and in a bid to sell the cards at whatever cost, HDFC credit cards guys have played with our records and blemished the credit history. The utter negligence and sheer callousness of some HDFC officials has become a reason of dispute on my cbil history. .

Pl treat this matter seriously & revert the amounts entirely to restore my CBIL history ASAP.

I can be reached on the following contacts below for any clarifications. Alternatively, now being in India, I use credit cards and if the same is reissued with all dues reversed and history restored will be happy to use and take forward.

Waiting to hear from you,

Regards




Uttam Kedia
uttam.[protected]@gmail.com

Sir,
I have taken a personal loan from Hdfc account no.12639936 last year jan2008. I am regularly depositing the instalments. Unfortunately I don’t have any job since
10th Nov2008, But still somehow i am arranging the emi amount & submitting the same. Last month i have received a call from Hdfc collection department named RK puri, (phone no.[protected], i told him that i am unable to pay the emi this month as i still don’t have any job & i’ll try to submit on next month. He told me that if i’ll submit one more emi they will provide me the 6th month duration time for submitting the rest emi as i do not have any job. After that i had arranged somehow & submitted the Emi. I knew that i will not get any time & still i have to submit the emi. Now on dated 20th/Jun/09 when i was out of station & only my mother was present at home ...two people from hdfc collection department came & told my mother that they have come from coat & they are going to paste a notice on our house and also they were shouting at top of their voice, they used very rough language. Ist of all they should make a call before coming to my place. Without my knowledge they came to my house, harassed my mom & collected the emi. They told my mom that anyhow she has to give the emi otherwise they will take action. My mother really got scared & she started crying to see their behaviour.
The behaviour of recovery persons who visit my home was not good at all & i really really want you to take some action against them. You can also see my record, i have paid the emi regularly, i do not have any job since nov’08 but still somehow i am giving the emi. But as i have not paid only 1 ½ emi the people from collection department came to my place without informing me & also harassed my mother & collected the EMI. Which is really really not tolerable.
Please look into the matter and take some action. I have also registerd the complaint against these people in HDFC, my complaint no is[protected]. The receipt no of emi is 17310491. There is a stamp on the receipt from SAB. One of the guy was saying that he is a hdfc sales manager & the other guy name was Kapil.

For any further query please call me at [protected]/ [protected].

Ms Tumpa ray.
New Delhi.

Dear Sir/ Madam,

I have been holding HDFC credit card for more than a year and 3 months and have been paying the minimum payment on time inspite of getting the credit card statement from the bank. However, they have blocked my saving Account to get their money recovered without intimating me about the same.

Do you take the complaints seriously as I have been seeing lots of complaint against them but no result posted.

Now, I am in urgent need of money and not getting any help from the Bank.

Regards,

Manish Behl
[protected]

Hello Sir,

Actually i use the credit card when i am unable to use debit card- like ticket booking where i am unable to use debit card-this occurs in rare cases the same way i used to book ticket using credit card -(52605), i was unaware of due date-thinking not 55days over... i didnt receive any sms alerts even, usually i get lot of sms alerts as 5% off for this that like that, which i need to delete immediatedly as i should not occupy more spacein my mailbox...this messages are unnecessary where i should have received prestatement alert- which would have helped me.

when i enquired to customer care n no. of times they said they waved of late fee- what about additional charges which now reached as 3000+ due.
i never use this for buying on credits any thing. Only when i am unable to use my debit card i use this credit card, and immediately make the full payment of purchase.so i request you to please look into this and wave all those off and do me justice, today(7/2/09) alone i called 4 times, as usual most of the time server was down and atlast one staff was telling -'only today'-- that for sms alert yrly pament of Rs98 should have been done... if that is the case they should have informed this prior and i would have paid for it. it would have solved all the problems. why none of your staff has informed me about this prior... so they just got this answer today and passing it to customers... Arent we paying for sms alert in mobile phones, same is this case, we have a debit account, upon it we get the credit card, and you say fees is there...ok... why you people did inform this prior, if sending prestatement is costing you.. then how come you people are sending the advertisement sms as discount..x% on purchase of dress.. or what ever etc... Those were unnecessary compared to the interest, tax you are levying on amount due for payment.

Some banks even we dont have debit account in them send us the pre-statement alert in mail and sms. Are they not thinking of customers..?

So i request you to wave those extra fee which you have levyed on my card.. so that i dont have any due.. with respect to your answer to my queries/grievances i have to prepare myself about continuing with the card. Please answer me in detail.Also please send me the cummulative statement from the purchase of that ticket-in makemytrip which amounts to 52605 till today.

-----

after this mail, i didn't receive any response they didnt send me any statements for that mail, but they never fail to put interest above interest to- a non exitence purchase for which i paid after talking to a customer care person, she told she will be waiving all related interest and latefee, so i gave a check payment for the purchase bill+200 she told its service tax, a person came and collected at my house, why should she false promise and later says only latefee could be waved off, if that is thecase then i would not have paid at all, i would have seeked legal/other raised complaint like this, after this i had some person problem because of that i could not follow vigroulsy, but i have called your customer care many times, i have my telephone bill, i can show you all the phone call for this purpose, , now i am again into sorting this vigroulsy, but the customer care people are not at all co-operative, one customer care person say i need to pay 125+service tax to get a cumulative statement for any month before 6 months from now, so even for jan2009 i need to pay 125+service tax, what about the statement not send by customer care dept, even after my email request, till then i didnt receive any cumulative statemtent.

because as they have failed to send my statement for the feburary 2009 email where i have asked statement from the ticket purchase date(23/09/2008) to then till till date(07-feb-2-2009) as August 6 2008 till feb 6 2009 is six months only.so i am entitled for a cummulative statement till date.

Pls do justice to me for which out of nothing a interest came and it got accumulated nearly to Rs5000
till date. pls do favor by looking into this case.

Thanks

Dear Sir,


MY HDFC BANK DEBIT CARD NO IS [protected] AND SB NRE A/C NO. [protected] (VIJAY KUMAR SHARMA)

I HAD USED MY HDFC BANK DEBIT CARD AT ONE OF ICICI BANK ATM LOCATED AT OPPOSITE OM TOWER, CHURCH ROAD, MI ROAD, JAIPUR, INDIA ON 04 JULY 2009.

ON 04 JULY 2009 I CHECKED MY BALANCE, IT SHOWED 9555.07 BY TXN NO. 5890 DATED 04/07/09.

THEN I TRY FOR WITHDRAWL OF 6600/-, BUT TRANSACTION DECLINED BY TXN NO. 5891 DATED 04/07/09,
AND RESPONSE CODE 072 ( UNABLE TO PROCESS).

THEN AGAIN I TRY FOR WITHDRAWL, BUT TRANSACTION AGAIN DECLINED BY TXN NO. 5892 DATED 04/07/09,
AND RESPONSE CODE 058 ( INSUFFICIENT FUNDS).

THEN I TRY BALANCE INQUIRY, BY TXN NO. 5893 DATED 04/07/09, IT SHOWED 2955.07/- INSTEAD OF 9555.07.

I DID NOT GET ANY MONEY FROM ATM THEN WHERE MY AMOUNT OF 6600/- HAD GONE.

ALSO TODAY ON 06 JULY 2009 WHEN I CHECKED MY BALANCE AT HDFC ATM BY MINI STATEMENT IT SHOWS DEBIT TXN OF 6600/- DATED 04 JULY 2009.

KINDLY DO NEEDFUL ASAP.


Regards,
VIJAY KUMAR SHARMA
0, [protected].
[protected]

Dear Sir,

I 'm using HDFC BANK Credit card from last 2 years, i paid all the month minimum due amount last two not paid. for that they locked my hdfc bank salary account and they block all the money and they taken for the creditcard payment. without informing me they blocked my salary account and money. if we call to the cust care people they are telling account and money not to be release. Plase enquire about it.

Thanks,
Karthik

I want to return the policy as I have not been given
the policy which i opted for. I opted for pension plan with a monthly
premium of Rs 2000/- for the duration of 03 years whereas I have been given Young Star Plus-II with the monthly premium of Rs 2500/- for the duration of 10 years. Alteration to my opted policy can be seen on the application form which must have been done by the agent to suit his own benefits in terms of commission. I have complained the very moment II got to see the policy details over net several times but got no result so far. My previous complaint no & interection id are - 69280 and 8339, 2706 repectively but no satisfactory reply from the company. I am working in IAF and posted at Air Force Station Trivandrum, Kerala & don't have sufficient time to visit my home branch. Thereby I intend to get my policy terminated as soon as possible.
Policy Number/Client ID:[protected]
Contact No.- [protected] / [protected]

I have filed the complaint mentioned below which explains the case:

Dear Mr. Giridhar

I was shocked to receive a letter from your credit card division for the Card no. [protected] which shows an outstanding amount of Rs. 12622.72.

I would like to remind the HDFC Bank authorities that it was your salespersons who walked into our government institution and after a lot of pleading they got savings bank accounts (salary accounts) cases prepared and opened for our staff which none o[censored]s availed. None o[censored]s deposited any money into these accounts as our salary accounts were already active with SBI. This was explained to your salespersons but they were bent upon just achieving their sales target. The savings account opened in my name was #[protected].
Along with this they also pushed credit cards on a few of our officers. As I already had a Gold Credit card from another company, I was reluctant to get another but the salesperson pressurized the whole staff and some o[censored]s got the cards made to satisfy the poor guys. I just made a single transaction on that card and surrendered the card after paying the dues as well following the prescribed format of cutting the card and dropping it in the HDFC ATM drop box along with the due amount. There were a few hiccups after which your helpline on the phone informed me that my account was settled and the card was no longer valid as it had been returned along with the payment.

NOW, FOUR YEARS LATER YOU SEND ME A LETTER CLAIMING THE ABOVE AMOUNT AND THREATENING LEGAL ACTION. THIS IS HIGHLY OBJECTIONABLE, ESPECIALLY THE PARA IN THE LETTER THAT YOU HAVE SHARED MY PRIVATE INFORMATION WITH OTHER BANKS AND INSTITUTIONS.

IF YOU DO NOT CORRECT THE SITUATION, IT IS I WHO WILL SUE YOUR BANK FOR LIBEL AND DAMAGE TO MY REPUTATION.

The Bank has renewed FDRs automatic for 2 year 15 days @6% p a. The Bank has kept special rate for 6month 16 days, 9 moth 16 days, 1year 16days, 2year 16 days. The Bank is renewing FDRs for 2 year15 days 15 days @ 6% pa.whereas they 0ffer 7.25 % for 2 year 16 days. why give 1% less for by renewing for one day less tenure.
The customer care officer say you can get the FDR cancelled by sending mandate signed by all the holders. This way we shall bel loosing interest for the period form the date of maturity to the date of cancellation.
Definitely there is deficiency of service. Kindly see their rate structure.

I am Manish Jha. I worked in HDFC Bank Ltd in Gurgaon at Khandsa branch as a Team leader. I joined HDFC Bank Ltd. on 19thDecember, 2008. My employee code is CM15162. My interview has been taken by S.M (Mr. Gaurav Goyal) and fixed up my salary Rs.12000/- p.m.I was given branch at Cyber city in gurgaon and there was no facility to mark my attendance. I worked hard for two months but I got neither appointment letter nor salary, even my salary account has not been opened. I asked to S.M about salary then he replied “You have not salary account yet, so you will get your salary within two months after opening your salary account. It was shocking moment for me because he had no time to open my salary account so it was uncertain that when I will get my salary even if he open my salary account that very moment despite that I will get it after four months of joining the organisation.I was facing severe financial crisis that time so I asked him any idea to get my salary within a month then he adviced to give resignation and said “you will get D.D. of your salary in 15 days against your 57 working days. So I gave him resignation on 16th feb, 2009. Now more than 4 months have been passed and whenever I make him call he says financial year[protected] has been closed so you can’t get your salary. After a long telephonic conversation he agreed to pay Rs.13000/- only and paid the same on 26/06/2009.But this amount doesn’t justify my 57 days hard work according my fixed salary. Still I am passing through mounting mental pressure and financial crisis.

Dear Sir,

This is to inform you that I am suffering from a cheating case of credit card no:[protected] On 19th june09 I received a call from telecaller([protected]) that I have made purchases of 24100/ through the mentioned credit card During march06 & total outstanding of the card is around 56000/- including interest, and you have to pay Rs 22000/- with in next three days to avoid any legal action. I was surprised after listing this because I havent received this credit card. I told that lady that when I was in Gurgaon working with matrix cellular services I have applied for a HDFC bank credit card but after that I resigned that organization & moved to lucknow. So my question is that how bank can deliver the credit card & even pin no(reflecting in Rs 4000/-cash transaction) to a wrong person, without taking my personal details proof. On asking the delivery details of the card they are unable to answer.After that I have taken the number of their Manager Anupam Sudha([protected]) to know more about the case she told that your statement of accounts have been sent to my office & bank is doing written communication from last three years. But I havent received a single statement till date, bank have my permanent address & my email ID also so why I have not been communicated to my permanent address. Now I felled harassed thru the entire case. On 20th june09 at 11.45 AM I received call from Banks legal advocate(Mr. Amit Tayagi) that bank has sent you the legal notice to you two times & if you do not settle the payment before 3PM a warrant will be issued against you & police will came to your home along with an advocate & take total outstanding of Rs 56000/- or objects of the same cost or arrest you. For settlement they told me to contact Siddharth Pandaya at HDFC bank . I went to bank & met with the same person, coincidentally Mr. Ashish Kumar Sharma(Deputy Mgr- Debt Mgt) from HDFC bank cards division was there I told the entire case to them but they told that he is from collection department they only settle your outstanding. In bank he checked the details of the card thru an online software but important details like DOB(20/06/1981 Actual against 19/02/1980 in system detail) phone nos at that time was wrong in spite of this they suggested to settle that outstanding. I have asked the concerned person to provide me disputed deceleration form to settle to avoid any legal action but they denied that they have not any provision of that you have to settle the outstanding & then you communicate to customer care over the case. So for a credit card which I have never received and in that important information like DOB, Phone no, Delhis Local address are wrong how can I pay for that even after getting threat of legal warrant. On 20th June 09 I also requested to send the copy of application form, Statement of account, Details of communication if any to my permanent address which is still awaited.

After this.due to continuous harassement from the bank officers mentioned Above. I have deposited Rs. 22, 000/- (Rs. Twenty Two Thousand) on 24/06/2009, Receipt No. C 17235107, settlement reference no. S 0530503. I would like to further state below facts.

1) I have never received the credit card.
2) I have never received any statement of a/c from the bank.
3) No communication has been made to my permanent address mentioned in the application form.
4) At the date of deposit of the payment by me, i have crosschecked the personal details mentioned in the bank's software against credit card no. [protected]. The date of birth mentioned in Bank's record is wrong. Phone No. mentioned in the Bank's record is wrong.
5)Deputy Manager - Debt Management, New Delhi, Mr. Ashish Kumar Sharma, was not able to provide any proof of delivery of the card/pin no. to me.
6) I have requested for a copy of application form, which was filled by me, which has not been provided to me till date.

For last 3 months have not got monthly only communication is through SMS.

This is regarding an exceptionally rude and abusive behaviour from one of HDFC employees.

Today I received a call from an employee in HDFC credit card department, Golden Tower, Koddihalli, Bangalore - 560017.

That employee had called on my own brother's mobile, [protected].

He was asking details about a credit card defaulter and even after giving the defaulter's mobile number, he was calling on our mobile number again and again to get the details of defaulter's native address details which we didn't know. He was talking very rudely as if we were the defaulter.

I had received his call on my brother's mobile and when I said that I don't have details and please don't call us again, he abused me, threatened me to take legal action, asked my home address and then threatened me that he will come to my house and teach me a lesson.

The credit card defaulter person had done some transaction few month's back in my sister's HDFC SB account also. The executive had her account details and he used her name during conversation also and very bad abusive language for me and my sister for no fault of our own.

When I asked his employee ID, he refused to give his HDFC employee ID detail.

He gave me the below details:
HDFC Employee Name - Rajan
HDFC Credit Card Department
Golden Tower,
Koddihalli,
Bangalore -17

I have received the call from the below number:
[protected] between 10:45am to 11:15am on 03 July, 2009.

He took my office address and phone number and threatened me that he will come to my office or home and teach me a lesson.

After the call, I feel tremendously mentally harassed and depressed because of his words.

Is there any reason in humiliating a person who just had some Rs1000 SB account transaction with a credit card defaulter.

Can you please guide me how should I go about complaining about HDFC Executive Rajan.
Is there anyway I can be provided any of HDFC Bank's Senior management E-mail ID.

Or where else can I appeal for the humiliation I am going through.

Thanks & Regards,
Nikhil Verma
Mob No. - [protected]

I have been using my hdfc credicard no [protected] i have been having problems using my online transaction facility which i use to book train tickets . i have made three requests over a period of last 3 weeks with no response whatsover . They are not even bothered to take up my case and i need to put up my case as a new one everytime i call. what i awfull sight of the customer care centres they are only interested in making new customers but not at all interested in servicing them

Respected Sir,

I have taken personal Loan at HDFC back, I have paid total of 44 EMIs and for remaining 4 EMIs I requested for Fore Closure, They waved all the late payment charges and agreed for settlement for Rs 25000/- and they promissed me that they will send all my advance cheques and NOC in one month.

After one month I called them they told me that they have closed my Loan, but they are not providing all my Advance cheques and NOC

Could you please help me to get all my Cheques and NOC.

Here are the details of Loan,

Bank : HDFC Bank
Branch: Old Airport Road, Bangalore
Loan no: 1610292
Manager involved : Vinod K
EMI Paid :44

Please let me know for any clarifications

Regards,
MK

My HDFC Card No is [protected].

In the month of Jan' 09 HDFC Card has made an automatic payment of Rs. 24, 000/- to HDFC Standard Life. Sufficient fund was not available in my card account but still they made the payment but declined it. They have not taken my consent by any means before this transaction.

Threafter, HDFC Charged me Overlimit Fee of Rs. 600 for 3 months. I have asked them an explanation but they haven't given any. Due to there non response payment got delayed though i made the payment within a week of due date. Still they have charged me Late Fee of Rs. 600 for 3 months. Customer care executive of HDFC confirmed me that they will levy all these charges if i make a payment of Rs. 12, 000/-. I made that payment but they haven't waived the charges.

Instead of my repeated request (over mail & phone) the charges has not been withdrawn.

I feel HDFC is cheating the customer this way.

I would like to have a justified solution of this issue.

Kousik Roy

Hi,

This is to bring to your notice an issue wherein the HDFC Credit Cards Division has directly debited an amount of Rs. 7819 on my Visa women's Gold credit card.

I was given a committment & assurance by one of thier Senior Managers in March, 09 that they would clear off & negate y outstanding balance of Rs 6000 at that time) if I made a due payment of Rs 300 then. I very much & happily paid them 300 & was resting assured that my account would be all clear after that because this 6000 amount was balance on me on account of some extra financial charges laid by them for thier own reasons !

Post that, I again started getting calls from them in May to clear my dues & I was taken aback ! Every time I got a call from a different person at thier end who refused to tell me his name so that I can give his reference to any other call I may get in future. I kept telling them that I have already had a word with thier senior manager who has assured me that my account would be zeroed down & I do not need to make any payments. They were satisfied by my response & told me "Sure Mam, thats fine."

And then, one fine day when i checked my Bank Statements, I found that they have laid a lien & directly debited Rs. 7819 (the escalated charges till June) without any prior permission !

Now, they tell me that they did send me a hard copy of the lien notice to me (which I never received). Also, they tell me that there is no such policy of refunding the charges back & they are not concerned who soever talked to me & assured me of it !!

Besides this, I never got an sms alert or an email alert or a small phone call from them before laying a lien on my account ! Otherwise. they keep calling me for collections & used to send me alerts for every little thing. How can they just do away with directly debiting some amount without being confirmed that the customer is aware of it??

Moreover, every mail they write just rudely says that nothing can be done about it now & its a part of thier Card Member Agreement. Nothing of this kind was ever intimated to me while I was buying the card.

Everytime I try to contact them, a different person responds (Archana, Vidya, Ramesh...Please go through the attached email communication I have had with them since June 21, while the amount was debited on June 16, 09).

Why can just 1 person not communicate with me who is aware of the entire case history?

This is a sheer case of breaching a customer's trust, placing false commitments, miscommunicating things all across & falsifying the customers !

(My only mistake seems to be that I did not record the telephonic communication wherein I was assured that my balance would be negated.

Please take due measures to help me if possible.

Thanks,

I HAD HDFC BANK CREDIT CARD WHOSE NO. IS [protected]. ON 04/05/2007 i had purchase of goods worth Rs.1853 WHOSE PAYMENT MADE BY US ON 16/05/2007 AS Rs.1754 DUE TO Rs.100 cash back offered by hdfc credit card and for such Rs.100 hdfc charged panelty of Rs.6000.WHY? please explain and waived of panelty.I AM not pay off panelty.hdfc credit card recovery agent daily disturb me

AJIT AGRAWAL
[protected]@gmail.com
[protected]
this mail also send to RBI from his site www.rbi.org.in

I have transfered amount Rs 15, 000.00 on 30-JUN2009 through NEFT netbanking from HDFC account [protected], chembur, Mumbai to SBI(Account Number [protected], IFS code SBIN0010124, Anushakti Nagar Mumbai) which has a transaction reference code HD[protected].

The amount has been debited from HDFC account on 30-JUN-2009 but the same is not yet credited to my SBI account till Today on 2-JUL-2009 till 0900hrs.

Even after multiple complaints and infinite calls, there has been no inputs from SBI or HDFC regarding the same, The issue still remains unaddressed. This has caused me multiple issues and has cascaded to multiple losses.
I have no doubt of filing a complaing against the 2 banks.