HDFC Bank Complaints & Reviews

I have a HDFC Credit card No [protected] on which I had done a settlement last year but inspite of make the full payment against it ( extra amount being paid), I recieved a call from there Delhi representative Mr. Hitesh that to get the final settlement letter, I need to pay Rs 2000 and I would get the settlement letter by mail in 2 days time. Even in the month of May 2009, they holded my Rs 9000/- in HDFC Saving account and debited it against credit card payment. This time it was a confirmed commitment made by him on 27th July 2009 and I without believing his words, I got the recording done on my mobile for every conversation made with him. When contacted him after 3 days, he told me that it is under process and I would get it any time. On 7th Aug 2009, I had a heated argument with him where he denied any commitment made to him and told me the settlement letter cannot be made and I need to pay Rs. 36000/-. Now I have decided to file a FIR against him with Police and a complaint against the bank at Consumer court.

I want to ask the respective authorities, Is it correct on there part that they will charge the customer by any means.

I hope I can get a response from these guys either way.

Thanks,

Anil Khera

i registered to hdfc on 21st of july09, but till date my account has not been activation.

I wish to bring to your immediate notice that I am a holder of Savings Max Account with HDFC Bank at Aluda House, Chaura Rasta, Jaipur Branch, with a linked linked Debit Card to the account.

On Sunday August 16, 2009 I offered my Debit Card for authorizing a transaction at Merchant Establishment namely Jumbo Electronics, Triton Mall, Jhotwara Road, Jaipur, the transaction was declined even though the swipe/transaction value was much lower than the available clear balance in the linked account of my debit card.

The merchant establishment swiped my debit card on 3-4 attempts for a debit value of Rs.2550/- with the result of my debit card being declined every time on the swipe machine belonging to HDFC Bank Ltd. and alternately also on a machine by ICICI Bank as well without any success and same declined result. I have in my possession confirmation of the incidence in writing obtained from the merchant establishment.

It was totally shocking and embarrassing for me as I had sufficient clear balance in my bank account while my card was declined. It has greatly dented my stature and compromised my position at the merchant establishment outlet and in front of many people whom I know.

Upon trying to reach your phone banking numbers as given on reverse of the card it was found firstly the numbers have been changed and then upon reaching the new found numbers there was no mechanism to reach an assistant/officer and the call completely remained on IVR. However, I verified through the IVR that the credit balance in my savings account in excess of Rs.20000/- while the declined transaction value was merely Rs.2550/-.

It was so strange that you do not even provide a 24 hours assistance to the bank account or debit/credit card holders and interestingly the phone banking assistance doe not provide access to any officer/assistant in person and phone banking IVR reports that the service is closed post 8.00 pm.

However I had reported the episode from the merchant establishment outlet to the concerned branch manager Mr. Neeraj (Aluda House Branch, Jaipur) on mobile phone immediately and also notified that phone banking assistance is also not available. He promised to revert immediately but he never responded.

My Credit card no. is [protected] at the name of amit saini ill used ur card since last 3 year every thing is fine and good but in last year in the month of November ur bank debit over Rs.1, 10, 000. at the name of enjaz information in single day but the entries are 60 in one day some of them is 2500 or 5000 or 11000 in a single day that entry are dated of 5 may 2008 that means in my November statement bank showing may entry. That all entry not done by me ur bank executive tell me that all are technical mistake done by bank one more they not tell me which company is this where is they from ENJAZ INFORMATION

Before two month hdfc bank manager of credit card division come my home and talked me ill tell them my all problem they said that we checked out last month they said that ur problem is sought out no one claim u know .

But this month they bocked my RS. 6910.6000. in my account by a anandlok branch I am maintaining a good account they setted me in PB customer

No one giving me right information recovery agent calling me again and again this is not good for my family because I am not doing any type of cheat with bank regularly ill call on customer care or executive of hdfc bank

There is no any one rupee due from my side which has been done by me

Please help me out

with regards
amit saini

Hi

My name is Shail Nawab. I was working in HDFC Bank for the period between 9th august, 2008 to 31st may, 2009. I got my Provident fund account number. but i dont know the PF No. of HDFC bank.

I want to know my PF balance. So i meet HR person of HDFC Bank and ask him to give me HDFC bank`s Provident fund code number because it is mandotory filed which has to be entered on website. the perosn tells me that HDFC bank will not give its PF code number. i have to wait for minimum 90 days for my PF. i said to him ok but i just want to know my PF balance. he again rejected my talk and tells me that this is bank`s policy and they will not give PF code number.

I do not have any problem that i received my PF after 90 days.but atleast bank has to provide me their PF Code number so that i will know my PF balance. Even on My salary slip they cant mention my PF account number, my PF balance as well as their PF code number.

Please suggest me what i should do?

To
The HDFC BANK LTD.
Human Resources Division
HDFC Bank House, 2nd Floor,
Senapati Bapat Marg,
Lower Parel, Mumbai 400013

Dear Sir/ Madam

Sub: To relies my three months salary and full and final settlement.

I am Mohammed Gulfam employee code 51564 was an employee in Hamidia Road Bhopal Branch (0400) as a Contract Sales Executive (Branch Coex).
Sir, I Have submitted my resignation latter to my branch manager Mr. Alok Bordia but I have Still not Able to get my Salary for the period of above Mentioned date that is from April 2009 To June 2009.
Sir, My Basic Salary Was Rs-7500&Rs-2500 a Conveyance Allowance and Total of Rs-10000/- per month. And I didn’t received last four months incentive from Mar 2009 to June 2009.
my salary a/c is [protected]
My provident fund total is Rs. 29880/- but I received Rs. 20554/- only.
this is my query
now i am requesting you to release my thee month salary and remaining amount of provident fund .i have enclosed my resignation copy with this letter pleas find the attachment
pleas do the needful as soon as possible.

Thanks & Regards
Mohd Gulfam
Contract Sales Ececutive
Employee code 51564
Branch Code 0400
Mob. [protected]
Emil [protected]@yahoo.co.in

Dear Sir,

We regret to inform you that it is both surprising & beyond understanding that HDFC Bank blocked my Debit card bearing No [protected] without assigning any reason. I have not received any written, telephonic or E-Mail communication till date in the matter. The said unsatisfactory action has caused great loss and what more our considerable Goodwill.

In this regard I have contacted your Net Banking facility over Tel No [protected] but yielded no result, because phone banking representative not ready to understand my problem & transferring line to IVR.department.The IVR department continuously answering that the Debit card no is wrong. I have approached local Vapi HDFC Branch in the referred subject matter & discussed the issue in detail with branch manager but till date I have not received any concreat reply.

Under the circumstances I request you to please look in to it and take up the matter on top priority to re-activate the debit card without any further delay & keep me posted with the outcome immediately by E-Mail.

Manoj Kumar Mishra.

Dear Sir,
I was Purchased Maruti Zen car in the year 2003.At that time I took loan from HDFC bank.I was given post dated cheques against loan to the bank.When I had received payment schedule, I found my name is typed in that schedule "Ajaykumar Mukund Patel" instead of "Ajaykumar Mukundbhai Raval".I was send that schedule back to the bank for correction.Bank was send me same Schedule with handwritten correction and stamp.Now my loan is paid completely, this time I received NOC from Bank with same wrong name.I was talk to Bank where with evidence of my correct name but till date I have not received correction from Bank.My Auto loan Account No.was 383042.
-Ajaykumar Raval

I am working for Adfc pvt ltd in HDFC Bank Risk control unit - Cards Dept for last one and half year.
Since the date of my joining i am working on National holidays and Sundays regularly get only 1 vacation
in whole month which affecting my health and personal life badly.
I have to work here minimum of 11-12hour every day some time even more, which can be acceptable in bank jobs.
But every human being need at least one day off in a week give some time to his family & friends.
So when I request my supervisor for weekly off they simply ignore the whole matter and said I will not get any weekly off in a month, I have to work for nearly 365 days and also threat to terminate me from my current job if ask for any weekly off inn future in spite of my good performance for my Dept.

Pls Note as per ADFC Policy –

working on a weekly off (Sunday), bank holiday shall not be mandatory for any employee.
Staff working on a weekly / holidays can be given comp off in lieu of compensation.
Same set of staff can't be asked to work over two consecutive Sundays / holidays.

Behaviors of HDFC bank staff & management are very shameful and they are treating me like a machine.
They are ignoring all my problems and forcing me to work on holidays and Sundays and I am working for nearly 365 days in a month get only 1 vacation in whole month since Feb 2008. I am also working on back to back Sundays and holidays for nearly 7 hours and it which affecting my health and personal life very badly.

So I request you to please sir do the needful. We all are hoping something good from your end.
Due to fear ness of sacking from the job I don’t want to disclose my identity.
Pls help under this difficult condition, so that I can get at least a weekly off facility in a month so that I can get some mental & physical rest or arrange to change my department so that I can work for long time in ADFC.

I took an NRE Home Loan of 24.5 lakhs fm hdfc, whose paperwork i beleive is faster than other public sector funds.However i am having quite a few complaints against it, namely
a)There is no online/net customer support.I had request of certain of my papers to be returned.However it took almost 1.5 month of continous calling, e-mails, messages.Finally i had to raise my voice to make them listen.They have system of writing complaints on their web site.
(a)There is no acknowledgement of complaint.Hence no generation of complaint number.If no acknowledgement, then any no. of mail you write you cant blame them as there is no record.No e-mail address is given on their website.Hence you cant send fm e-id.In conclusion no acknowlegement hence no accountability.
2)I wanted 24.5 lakhs of loan.But HDFC office wanted and persuaded me to get sanction of full 85% of flat value, which is about 26 lakhs.I have taken 24.5 lakhs of loan.Now
I went to thier office recently to ask why i am being charged 10% ROI when HDFC is saying it charges only 9% on paper/tv.They said you have to change their spread.My loan is PLR - 3.75%.Now they are offering loans at PLR - 4.25/4.75%.To change to new spread they charge you have to pay them again 0.5%/1.5% of your total loan amount, plus taxes.Very smart, why-
a)In one move they have penalised old customers by not changing their spread automatically and trying to catch new customers by changing spread.I thought spread doesnt change, PLR changes as per broad economy condtion.
b)By putting penalty on changing spread they are asking you to pay
almost the amount you are going to benefit by reduced interest rates.
c)They calculate this penaly on 0.5%/1.5% of your total sanctioned amount.Should it not be on balance principal.Infact i have to pay not on taken loan amount but rather sanctioned.Result to reduce rate to deserved 9%, i have to pay about Rs 40, 000 and my EMI increases also i.e.i am paying about rs 55, 000/mon now.After paying abt rs 40K, i have to pay couple of hundred rs extra also per month in EMI!!!what a calculation method.Loss par loss.What logic.Then they say customer is always right and always at loss!!

Dear Sir/Madam,
I want to bring it to your kind notice that my Credit Card no -[protected] Platinum Card had been lost on 1/01/09 of which I came to know on 3/01/09 after its being misused at several Jewellers shops of Bangalore. Immediately I had called Hdfc Customer care and got my card blocked on 3/01/09 at 3pm. But at the same time customer care executive confirmed me that my Credit has been debited by Rs of (22050+28300+395+742) i.e. 51487.

In this regard, i have lodged a FIR(reg CMSSN002/09)and sent a Charge Dispute form to HDFC bank.
what option are now available to me conserdering the point that without verifying my signature Merchant has done transaction to an unknown culphrit. liability to pay the same is on my account now.

Although i have sent all copys stating in this regard to HDFC bank but till now hdfc recovery department people keeps calling me and harrasing me mentally.
pl advice
regards

I am holding an HDFC Credit card for more than 3+ years and I have taken 90, 000 loan based on credit card - Jumbo Loan. Due date for the same is 24th of every month where as i used to drop the cheque on 21st of every month in HDFC drop box, which is in ITPL campus and it is next to HDFC Bank.
Based on my observations, i have noticed that the HDFC Team will produce the cheque only after 25th of every month and due to which there will be a late payment reflects in monthly statement.

Inspite of calling the customer care and informing the same, the customer care Team has not update the date base. And apart from this every time some or other guy from HDFC calls me and threatns me for the payment though i explained them the complete senerio.

Dear Sir,

I have taken two wheeler ( Bajaj Discover ) loan from Punjab Centurian Bank, Chembur, Mumbai which was tookover by HDFC Bank. Due to this problem, I didn't receive any documents from HDFC. In JULY 09, I have completed all EMIs of Rs.1609 without any bounce.
Now I require my RC book and NOC urgently.
Hope u will reply immediately.

Regards,
Mr. Shivaji Shelar
[protected] / [protected]

Dear Sir,

I would like to bring to your kind notice that I have an account with HDFC Bank Noida and on 05 Aug I attempted to dispense Rs.400 from ICICI bank ATM located in sector-16 Noida. The transaction was unsuccessful as showed on ATM computer's screen and yet Rs.400 were debited from my account. The complaint has been raised with HDFC ban but no action has been taken so far. So please intervene.

Account number- [protected]
Saurabh Kapoor- [protected]

IF there any authorised person who help me pls do something to needfull.my name is saurabh dwivedi i've opened a salay a/c in hdfc bank kanpur civil line baranch.my atm card is just lost few monts ago.i remind to my bank many times but he never respond me as a gentelman after trying many times i got my new card but i've not received my pin number yet now, so that i use it.it is iand half month ago that i received my new card.pls help me other wise i 've to quit myself as ur cusomer

Rgds,
Saurabh Dwivedi
Hardoi, UP
[protected]

Reg:PF Withdrawal
Hi Team,



I am ex.employee of HBL Global Pvt ltd. I joined @ 31 Aug 2007. My details furnished below for your kind reference.

Now I would like to get my PF Settlement. Kindy send me the details of the
same and send the PF Settlement application also.And where to send & what are the documents requried.Plz send to my Email ID

My Name - Chandrashekhar.D.Sbr...

My name is john, 4 months back i opened a hdfc 3 in 1 account .(Main aim is to open a demat account and trade)..As usual bank account opened welcome kit, internet, password etc... i got with in 1 week.After that i called n number to hdfc bank, hdfc securites regarding my demat .In between this 3 times the executive came and collect the new application from with a interval of 1 month.what he is telling sir it will take 1 month for this.ok i aggreed i month, What hdfc wrote on website with in 5 days they will send welcome kit.leave it 5 days take 2 month time.after that ... the main thing is they dont no where the application form, what is the status...When ever we are asking for that they are tellng what they told
we send to mumbai please wait for 5 days ...like now 4 months reached.According to me mumbai is india only not in any other country...
Their representatives dont no how to fill the demat application form also..So i trapped in that.any way i am satisfied with the hdfc bank services, excellent...
My suggestion to hdfc is you are good in banking..do that work ..and close the hdfc securites or give a proper training for your employees including branch managers...

Sir,

I take a policy to HDFC Standard life (Policy No.[protected] the condition is--

if i am a HDFC Credit Card holder then the credit card department pay my premium every year to HDFC Standard life and i pay the credit card department through EMI with zero interest rate.

now the second year premium need to pay i talk to every department credit card, bank, standard life each have a different story.

HDFC Bank say we are not involve in HDFC Standard LIfe.

HDFC Credit Card Dept say, we are ready to pay but the Standard life not ask for payment or using the wrong information of your credit card for a policy premium.

When i Talk with HDFC Standard Life they reply me no we are using correct information and your all information we get through HDFC Bank so go nereby branch of HDFC Bank and show the letter Transction Failoure Letter

When i went HDFC Bank and they say this is not any problem in our site.

now my question is in all cases who suffer?

ME as a customer i talk each department customer care and pay almost 500/ rupee bill of current month to talk these customer care.

secondly they never response even you log a complain i think in HDFC standard customer care i have 2 or 3 complain regarding my policy but every time the answer is they are investigating.

Even the Agent who come to my office and give me the policy offer also not pickup my phone

Please help!

I am a HDFC customer having salary/ERA account with customer id 9575332. I have done transactions to withdraw money of Rs. 1000 from SBI ATM in Gwalior on 28th June 09 from, but the transaction failed and I didn’t get the money for that transaction.

So I did another transaction on the same day from the same ATM but from different machine after some time and that transaction completed successfully and I got money of Rs. 1000.
After some days when I checked my account statement I found that there are 2 debit transaction done of Rs. 1000 on the 28th June 09 .

I have communicated this issue with the personal banker of HDFC bank and she logged the issue but as par the updates received today from HDFC person ;the amount has been withdrawn from SBI ATM
Two times in same day which is completely wrong because I have withdrawn the money only once as I explained earlier.

Also it has been found from the statement that one transaction is done from Gwalior and other is done from Bhopal on the same day of Rs. 1000 which is again incorrect because I done both the transactions in Gwalior at same SBI ATM but from different machine.

Requesting you to investigate this issue as soon as possible and reverse the transaction of Rs. 1000.

Herewith I have enclosed the snap of the account statement for reference.


28 Jun 2009 EAW-[protected] – GWALIOR [protected] 29 Jun 2009 1000.00 234902.47
28 Jun 2009 ATS-[protected] –BHOPAL [protected] 28 Jun 2009 1000.00 235902.47

Dear Consumer Team,
My name is Tauqir Khan and i live in faridabad iam working in Inter global(Air India)

I want to Inform u that, this is regarding the fraud of my credit card no [protected] On 13Feb, 09. some of HDFC Bank Executive named Rajiv([protected]) called me up and offered for converting the Gold Credit Card to Platinum Card and he advised me to give the gold card back to Bank and hand it over to BANK EXECUTIVE after breaking into 4 pieces and also after rubbing the CVV number. So I broke the Card in 4 pieces and rubbed the CVV number as per Bank Executive.on (15th feb, 09)when bank executive came with my house that time i was not at home i had gone a movie in faridabad pvr cinema sector 15.then bank executive give me a call and told me that we are at your home after discussing with bank executive. i called my mother and said to my mother give my broke card to bank executive. after collect my card bank executive told me that with in a month you will recieve a new platinum card.And after 2 or 3 hrs around(1600hrs). someone called me up from HDFC and informed me that you have made a transaction of Rs/- 85000 (jafrabad newdelhi indira medical store) which made through my Gold Credit Card which I gave to HDFC Bank Executive. timing of the transction is 03.40 and at that time iam in faridabad and iam watching a movie with my brother and sister i have also a ticket of that day movie for the proof.I was not aware about that transaction and it was very shocking for me as I was not even involved in this case and I didn’t even have the Credit Card with me. How is it possible that Bank Executives are making fun of the Bank and doing fraud with the customers/clients? I think we should not trust any of the bank executives.


At the same moment i called a customer care and I told that executive to block the card and also request her to kindly investigate regarding the transaction of Rs.85000/-. While investing the case Bank told me to make the payment for Rs.3750/- (executive name is shikha ([protected])from collection dept rajouri garden delhi)and gave assurance that the interest would not apply and ur matter will solve as soon as possible. if you will make the payment of Rs.3750/- so as per Bank I made such payment. And after few days bank told me to make the payment for Rs.85000/- which made through my Gold Credit Card. And for this transaction I was even not aware and I didn’t even have the credit so why should I pay the amount.and one day i recieved a call with the name of Ankur bhardwaj([protected]) he told me that he is manager of hdfc bank and he will look in this matter and he told me that my case is solve and i dont have to pay any thing only i have to pay the 5 or 6 thousand then bank will give me the clearance letter. but i dont agree bcoz its not my fault and after that he dont call me or i dont know where he is.



Therefore I would request you to kindly follow up with the merchant (Medical Shop- Jafrabad) where the transaction has been made (as per the bank). and also take a action against hdfc bank And request you to kindly give an eye to this case and also Request you to kindly cooperate and give me your positive feedback.
I also forward this case to my lawyer with the name of Mr.Sagar Bhatia contact no [protected] i[censored] want any help discuss with Mr.sagar bhatia


I’ll be looking forward for your quick and positive response.



Regards,
Tauqir Khan
[protected]