Hero MotoCorp Complaints & Reviews

Purchased new vehicle super splendor at mohana motors chennai on 10.07.2018. Delivered vehicle with damaged key with out inspection. I found the key was damaged and inform to mohana motors. But till date no response from the mohana motors. (Vehicle no : tn22 dl-4663) kindly arrange and solve the issue as earliest. This is leads to affect the integrity of the company.

Dear sir,

It is sorry to inform you that the hero authorised service center avik motors (Asansol) has very poor in service. They make bill 2000/- with out giving any estimate against my mastro (Reg no-wb-38ak8184). Again they deny to give warranty of my scooter's battery. My scooter is still now under warranty.

Hope sir, you will take an action about the problem as soon as possible.

Thanking you,

Krishna dury

Wb 38 ak 8184

Dear sir,
I have purchased a hero maestro edge (Kl-09-an-8261) from gayathry motors, palakkad (Kerala) on 01/01/2018. After one week of the product delivery, it has complaint while starting. I have complained to the dealer about the problem.
They asked me to handover the vehicle for checking and returned it within one hour time. But the problem remains the same.
* for the second time, the same problem persist and i handover my vehicle for more than 4-5 days at the same dealer.in total, i have given the vehicle 5 times for same complaint at dealer ship, but still i am facing the same compliant. I am unable to use the vehicle at present.
This mail is for your reference, i want you to take over the action very soon and revert me to rectify my complaint for the good relation o[censored]s.
I do attached some photos and registration certificate of the vehicle below for your reference.
Regards,
Unni krishnan,
[protected].

I had bought a hero splender ismart on aug 30 2017 from mega motors aluva. Before the 1st service itself the bike keeps showing issue on mileage as well as some kind of missing problems while riding the bike. I had visited service centre several times for overcomming this issue but still the problem has not yet solved by them till now. They keep on telling that carbarater was complaint or plug was complaint and charges money for it. But after all doing this much service by them the mileage problem of the bike is not still over. For 1 liter petrol the bike keeps running properly only for upto 20km approx. Actually according to the company the mileage shown was 60-70 km/l but i am only getting upto 20km/l i was tottaly fructauted by the bike and the service. I keeps visiting service centre regularly but no good response was done from their part. If this is the situation how could the customers be able to by a product confidently from hero motors. If the hero company can't solve my bike's complaint then kindly provide me with refund or replacement for the same. I trust that the hero company will surely check over my complaint and do the needful.
Vehicle registration no. Kl-41-m-6274

Sir,

I, m n ramesh purchased a new hero pleasure scooter in chennai dealer, m/s anjaneya motors, palavanthangal, chennai on 14.02.18. Till from the date of purchase, there are some problems, such as pickup failure, fork shake even after two services are done. Frequently, nearly about 5 times i have taken the vehicle to your dealer and represented the same and he is doing some thing. But the problem is not sorted out and every thing is put in wain. Kindly do the needful at the earliest. My contact no. Is [protected]

About couples of weeks ago i met an accident and engine oil tank (Engine chassis of maestro edge) was broken. I want to repaire but dealer said the parts is not available in company. I claim insurance to repair but delayed. So i request you to send me the parts as soon as possible. I will repair by myself. Not by insurance. Please please please

With best regards
Putul sarmah
As 05j 1259

I was purchased hero glamour bike on 12.03.2018.. I am not satisfied with the bike.. Bcoz bike sell with low cost tyres (Tvs) getting worn-out and side stand getting too bend.. And side hand grip also getting too bend.

With in 5 months how parts are getting bend...? Let me answer

Who will have responsibility for this kind of complaints.. I completely unsatisfied.. I am expecting solution from ur team

Dear team,

This is to inform you about the worst service given by hero moto corp.

I, the customer owe the bike type karisma zmr vehicle no. Mh03 bu 7698
(Year 2015)

In last 5 to 6 months i got a problem with engine & fuel pump. We gave bike at rydex pvt ltd, nahur & also archana motors, vikroli to test everytime.

First time they have changed fuel pump & informed us problem solved.
Again problem was still there.
Second time they have changed coil & informed us now the problem solved.
But again problem was still there.
Third time they have changed switches & told me you can now drive.
Now its a shame that problem was sill there.
I have changed my battery also.

In this total process, i have bared an amount of rs.15, 000/- to 20, 000/-

Now who is responsible for this???

& main thing is even if they have changed everything, my bike is still at archana motors, vikhroli. & they didn't found a problem yet.

Which kind of service is this??? The name hero is not good for your service.
I am putting this on social media & twitter also.

I want quick solution on this.

I have requested last time at your service centre to resolve it. But my patience has a limit now.

This is really sad & customer intolerant, unsatisfactory & unacceptable.

Fraud agents are targeting unemployed youths by offering them fake jobs and appointment letter. I got a call from a no. (Registered with truecaller as hero moto corp) and they first asked me to msg my details such as name, email id, address to cross check my details from naukri.com. Then next day they took an interview on behalf of hr named shilpa prasad and asked very silly questions and their english accent and grammar was very very poor. After this they called again and said that i got selected (Without having knowledge of profile and work details they were just murmuring the words they have memorised). Finally they asked for a refundable security amount deposit which cleared all my doubts. So many candidates fall for their trap and deposite their money.

I also registered a complain on hero moto corp office and i am sharing the hr no which called me today and asked me to deposite the money before 4 pm. Kindly take some action against such fraud people.
Shilpi prasad hr - ‭+[protected]‬

Dear sir or mam i have a maestro edge only 3 months old but he's in very pathetic condition because in raini season water fill in the back light and he's not working properly and indicators also not working in good condition and mete also not working speed meter and km. Miter not working and. Always. Starting problems
Now you tell me what i'm doing because i baught new scooty but he's reacted 10 years. Old thanks

I have maestro edge of nearly 10 months but now i am facing a serious problem of key sensor my scooty got locked or a key mark and it is not getting start so help me and give me an favorable idea to unlock it my scooty is locked by a key sensor a it is not getting start so i want to tell you that how can i start my scooty because the key mark is not going after a lot attempts so help me

Sir maine apni battery ke claim ke liye agency me diya tha but 20 days tak wait kiya aur jab mere jaane ka samay aaya to mai apni battery ke liye waha gaya to उन्होंने mujhe 2-3 time bulaya but meri battery mujhe tab bhi nahi mili. Aur unhone waha se mujhe 40 km dur dusri agency me bhej diya lekin waha bhi mujhe निराशा hi haath lagi fir mai dubara us agency me gaya to unhone mujhe kaha ki chalo kisi tarah se mai aapko nayi battery laga deta hu. Lekin uske 200 rs lagege kyoki 6 month ke upar ho gaya hai jabki warranty 1 year ki thi. Kya ye jo amount liya hai wo नियम ke mutabik hai ya fir aise hi. Pls

Dear sir
I sir Abinash dash proprietor of annapurna traders beg to state that I am purchasing a brand new aviator from nilam motors balasore on my company name bt after one day the same vehicle not started at morning time then after that same day i goes to service centre and share the problem of my vehicle to service adviser dn he told me that the vehicle is ready to go bt next day that fault arises and once again I goes to service centre and my vehicle also staying for work on service centre for 2 days then after the same problem arises from the next day .so please take care of my case immediately other wise I take a step against hero motercop pvt. Ltd

Im mirash
Im from thalassery, kannur, kerala
I have a complaint against hero motocorp parts availability

Its been more than a month i have been searching for the (2013 karizma zmr cdi unit) and sadfully my bike has been shut down in garage. Please do something inorder to get ready my bike also am concluding that any of the service centers which i met has not yet provided a good service or a back up.

Dear sir

I have purchased a new bike last year october. And sound in engine from first service. At first service they said we have changed part. Now it is ok. But now again there is sound in engine and i went to showroom they are saying we will change the part which is find faulty. And saying you have to money for seal etc.

Sir what is the use of purchasing new bike if parts to be changed in every 6 months.

I am suffering great difficulty after buying new bike. Please help me out. If i buy new bike why i will allow to change parts twice of engine and why i should pay money for changing parts.
Sir i request you to look into it if new bikes are creating problems then it is wastage of money to buy hero product.

Regards
Avnish

Meri aapse request hai ki hero company ki jo xtreme bike thi 2013 ka model wo aap firse production start kro bcoz wo model xtreme subse achha tha... Usme badlaav krke uska marketing kam ho gya... Agr aap wo firse production karoge to mai aapko garrenty deta hu... Ki uska bohot sell hoga logo ka fevorate model hai wo to plz meri baato ko samz k 2013 ka xtreme modle ka fir se production kro

Hello sir, my name is lakhan singh from aligarh. Actually last 24 october 2017 i purchased my maestro edge scooter and the number of my scooter is that up 81 bu 7399. As company has decided the services of the vehicle on a particular distance... But i did my scooter services before service time in service center. This 22 july was my scooter 3rd services but... But my scooter meeter was showing the total kilometres 5688. After that i took my scooter on the showroom, because the service center authorised dealer called me many times for service... After service.. They told me... Your scooter have no oil... We have to repair half engine of your scooter... It means my scooter half engine service. Now sir you tell me what should i do... Regardless of time service, even if it happens... So what should the customer do... As we know after half engine the value and speed of the scooter will not be good...

My bike was service on 22/07/2018. After service i found that my bike handle is jam. I was reach service center on 26/07/2018. But supervisor mishra asked me that please book your bike for normal service. Is it reqd? Or remove the peoblemp from the bike. I am complaining that this service centre is working well. When send your bike for service they pose nitrogen air on wheel.

Dear company my complain is that service done by hero service centre located in pharenda anandnagar district mahrajganj (U. P.) is poor and unfair, i have got serviced my bike super splendor three times but every time i couldn't satisfied with service. This type of service center making low the reputation and value of the such popular motor cycle company. So kindly pay attention and a hard action also must be taken against this agency

Hi, i had horrible experience with my new maestro edge, earlier i had honda activa, 10 years used no issue, i feel cheated. Details given below-
I purchased a maestro edge on march 08, 2017 from hero hi-peed bike, maligaon petrol pump, guwahati-11, assam, reg. No. Is as01-dg-0368. After 3-4 days battery was fully drained. Not any light in scooty speedometer.. No kick start or self start, somehow took to authorized hero service center, after 6/7 hour they have retuned to me and told problem has been solved but after some days again problem starts, self-start gone down, maximum time i had to start by kick-start, complained several times to service center people but they replied “it will be alright you ride every day”, this kind of stupid & logic less reply i got from them, like this i have completed one year but things became worse & horrible on 25/07/18 when the start goes off and i was unable to start by self or by kick, i informed the authorized hero service center, after 4/5 hour mechanic came and told me that “battery have gone down and i need to go to the exide office and they will replace it” but exide people told me that they cannot replace as only hero service center can do it (Mind that exide office was appx 21 km away from my location) when i informed the same than the service center people agreed to replace the battery. This kind of harassment i received throughout the day from authorized hero service center. Next day around 11 am after replacing with a new battery they delivered me the vehicle, but in the evening on the way to home again the start goes off in the middle of the road, self & kick not working. When i informed the service center they replied me you repair it from any garage and give complain to hero head office and at present nothing we can do, this kind of stupid and unprofessional reply i got from authorized hero service center. After that i had to push 12 km to reach my home under heavy rain & thunderstorm.
Note: last service i have done on 13/06/18 at the authorized hero service center & after that condition became extremely worse, god knows what they have done.
Now it has been proved that its not a battery problem since new battery was installed, i think i have received totally damaged & defective product that you have sold to me, please take necessary steps else i will go to the consumer court, press, social media, etc. I feel cheated.
Thanks

Debasish das
Ph: [protected], [protected]
Email: [protected]@rediffmail.com
Guwahati, assam.