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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 30

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Address: Delhi

Hello there,
I'm extremely disappointed to see that Bajaj or ICICI is going down to such a cheap class and pathetic level that it is deducting some random charges from its customers' bank account without even having their permission or consent.

I had purchased an item through Bajaj Finserv in 2019, EMIs of which I have fully paid without missing any of it, Hence no bounce charges should be deducted during or after...

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My name is kavya bathini and i'm holding a salary account in icici bank. I just saw today when i checked my account online, that 15 times i have been charged posdec chg. I want to know why are they deducting my money without any intimation and there is no text message after the money dedution of this. The description says:

16 jun '20
Posdec chg/[protected]/5170+gst
28.96 dr

20 jun '20
Posdec...

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Hi,

I don;t have any account in your bank, so there comes no question of having any loan. Yesterday on my WhatsApp i got one message mentioning that i have to pay my loan. After this i will make a complaint in police station as well as NHRC against your bank and this particular number. When i called back on this number it was switched off, and on the other number when i called no body picked the call....

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Address: Madhubani 2 - C, Ground Floor, Madhuban, Udaipur, Rajasthan 313001

I am bhaskar goswami. 826.00 rupees has been deducted from my account as[[protected]] dp chgs till may-15) dp charges on 25/06/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.
My account number is[[protected]].

Mobile number :- [protected]...

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I hold bank accounts with icici bank, and recently i had taken personal loan of rs150000 from bajaj finance in feb and my first emi was due on 2nd april20. I tried contacting customer care also many times to opt for moratorium, there was no proper response. Then later somehow i managed to take moratorium for 2 months and i deposited the amount of emi for 2nd june emi in my icici bank account. But the bajaj finance computerised system hit...

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Details of payment :
Payment to icici - eazypay
Pay for
Fees payment done by google pay sbi account. (8700/- rs.)
Transaction id : [protected]
Reference number - [protected]_[protected]
Date : 28/06/2020

Sir, my issue is regarding to failure of payment. This sunday (Date - 28 june, 2020 ; time - 10:06 pm) my account balance is deducted while making a payment for triumphant institute...

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Address: Bangalore

An amount deducted from my bank account named undermentioned

Rs 590 has been deducted from my account on nach_ad_rtn_chrg~adbldesk~04may20~630bf1

Let me know why you charging this amount from my account. What this is charge for?

My account is salary account not savings or current account its my salary account
.
Kindly refund my money otherwise i will file a compliant in consumer forum.br...

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I am unable to receive the otp on my registered mobile number. I however receive the email regarding otp generation but no message.

Icici customer care suggested me to talk to the network provider, which i did and they mentioned that everything is working correct at their end. Also i am receiving messages from other sources. When i perform fund transfer to an already added payee, the message for debit is received by me. It...

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An amount deducted from my bank account named undermentioned
Vishal services
Ac[protected]
Ifsc - icic0002479

Rs 590 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~11may20~37436f.

Let me know why you charging this amount from my account. What this is charge for?
I am maintaining my monthly limit above 10000 then how could you charge
.br...

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Address: Marol, Andheri East Mumbai 59

I have regd a grievance DEABD/E/2020/29668 on pgportal.gov.in as ICICI BANK LTD MAROL MAROSHI BRANCH ANDHERI EAST MUMBAI 59

Respected Sir
I have regd a grievance DEABD/E/2020/29668 on pgportal.gov.in as ICICI BANK LTD MAROL MAROSHI BRANCH ANDHERI EAST MUMBAI 59 has partially blocked my account and is forcing us to visit the branch with kyc docs and snaps already submitted by us.
Fyi

I have a joint...

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I have tried to purchase a laptop from lenovo website and even microsoft one drive account but both transactions failed with the same reason as below;

Dear Customer, transaction of INR 40, 499.56 on Credit Card XX4007 is withheld due to security reasons. pls call our Customer Care.

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my...

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Customer id :[protected]
Hi team,

I am sachin.
I have complained about icici bank.
As i have gone through my transactions i came to know that the charges of rs. 206.50 got deducted from my account as the statement says dmc/in[protected] dp chgs till m apr-20 on april 28, 2020 and the same is escalated last week.

I have neither subscribed nor use any demat account till now.
I would...

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This is regarding one of my flipkart order for which i have cancelled the order due to lockdown. However the emi of the same is deducted from my account for cancelled order. This is happening second time. Earlier also i had an issue and the same is still unresolved. The emi deducted is not returning by bank.

Last time also same thing happened. I ordered through flipkart emi and i wrote a lot of emails that emi deducted before...

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Address: Hyderabad

S No. Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR )
1 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5
2 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 22.79
3 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5
4 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5
5 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5br...

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Dear sir/madam,

We would like to bring to your elite notice that iam one of the customer of icici bank and now i fully scared on this bank for whether they debit my account balance or not. Because they unwantedly charged my account balance without my knowledge or permission through sms, mails and phone calls. I don't know why they charged using the way of ecsrtnchg and what is this?
I already posted the same complaints...

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I have tried to purchase a laptop from dell website but transaction failed with the same reason as below;

"dear customer, transaction of inr 1, 29, 846.01 on credit card xx3004 is withheld due to security reasons. Pls call our customer care."

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my issue at the earliest as i am unable to...

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Address: Pune fatimanagar branch and Palghar branch

I have created sip for six months in (Aditya birla sun life low duration fund) ₹1000 per month using imobile app on 30 december 2019, they replied me start of day as 8-jan-2020 on 30 december 2019, i have received next message on 7-jan-2020 stating that keep my saving account funded atleast 1000₹ minimum for same, next day 8-jan-2020 i have received message as ₹1000 deducted towards sip, and each month 7 and 8 day
I have received...

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Hi team,

826 rupees has been deducted from my account as demat account charges. I have neither subscribed nor used my demat account till now. I only remember that one of your sales guys cheated me while opening the account saying i will get a money refund if we open an account in icici. He never told me its demat account. I got call from icici later that in 2017 and the customer service representative told me about demat....

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Though i have sufficient credit balance iny cc account. The bank is repeatedly declining with the transactions with message mentioning transaction withheld due to security reasons. I have did deposit 40, 000 towards cc bill payment that was too not reflected and no communication has been made neither in email nor sms. When i drop email to customer care they replied mentioning that bank cannot resolve any queries due to covid. And phone banking...

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I have tried to shop online and had been not successfully after entering otp, i have tried it many times, it says transaction is declined by the bank, now i tried to recharge my mobile for just 18/- and it says the transaction has been declined for security reasons even after having enough money in the card, tried calling customer support due to covid 19 no one has responded, please help....

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