ICICI Lombard Complaints & Reviews

Dear Sir,

I received a phone call from icici lombard stating that there is a medical policy for self and the premium for two years will be 6616/-

and this will be paid by your icici credit card as the have tie up with Lombard

The monthly EMI was 311 /-

I asked them on phone whether there will be any interest charged for the Amount,

They denied the fact that no interest will be charged.

Now i received an sms from ICICI Bank that the interest will be charged on your total premium of Rs 6616 /-

I called lomabrd to cancel the policy as they had told wrong information

Now they are telling that i[censored] cancel the policy u wull be charged cancellation charges of Rs 952 /- as it is just one day before the policy been made

I have email it to the customer service of Lombard and i have copied it and send it below

But till now i had not got there reply


So iam writing it to u

Please do the needful

Ananthan









-----Original Message-----
From: Ananthan M.Bhavani Shankar [[protected]@gmail.com]
Sent: Thursday, Jul 2 2009 11:41AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Cc: [protected]@icicilombard.com [[protected]@icicilombard.com]
Subject: Re: ICICI Lombard General Insurance Policy Soft Copy *

Dear Sir,

This is in regards to my policy no :4034i/FPP/04800075/00/000,

Ur Customer service people called me and told me about the policy and the details,

But they did not tell me that the interest will be charged for it,

When i asked repeatedly about the interest part on my Premium they denied that there will be no interest charged on my policy,


Now when i want to cancel my policy due to above reasons they are telling that u should pay cancelltion charges,

Is the company fooling the people in this way,

Reply
Ananthan

I didnt wanted Health insurance policy then also they are deducting money from my account as EMI.
They just told about policy on telephone convincing and i agreed to send documents only.
I told i will confirm only after satisfying.
After reading i decided not to take and didnt gave any response.
I tried to contact them but they didnt response.
Lastly i went to their Andheri(E), Mumbai Branch.But they kept...

Dear sir/mam

I am have purchase Health policy from ICICI Lombard at 08/06/2009 with the policy no
4034i/FFH/W-910579/00/000 & Name Ravi Shishodia, Mrs Nidhi Shishodia Sum Insured 3Lac
& Premium Paid Rs 4570 INR. As per icici Bank Executive said me that if I make payment through My ICICI credit card they will make interest free 12 Equal EMI & every month charge 380.83 Rupees for next 12 Month.

Now I’m Surprise to see my credit card statement whole premium amount I have to pay in my next statement. I made call to icici Lombard customer care dated 23/06/2009 regarding this their executive “Madhu” give complaint no[protected] and emi will be converted within five working days, to check status of my complaint no 23609984 I again call to icici Lombard cust care no[protected] dated 30/06/2009 1:15 PM this time executive Sarita attend call ref no 4708980 when I ask the my complaint status she said that I have to cancel my current policy & apply for new one . when ask for cancelation charge she reply that bank will take cancellation charge also And refuse to take emi conversion request.

When I have not make any mistake there not my fault anywhere so why I pay cancellation charge to bank and why cancel my Health Policy . I am feel cheated by ICICI Lombard
This is very ridicules when they do fraud in selling their policy in this term how can any buddy trust for medical Claim

Kindly do resolve the case either back my premium money or convert interest free Emi as commitment

I have all details & Conversation I status no resolved by bank Till Evening I am going to registered a
Case in Consumer court or any other civil court as per Lawyer

And for NCDRC ( National Consumer Disputes Redressal Commission ) Kindly Registered a case behalf of me
I’ lot more mentally Harassed By ICICI Lombard Because I’m not able to pay whole amount of premium as My wife is pregnant and her delivery expenses month

Kindly reg a case against ICICI Lombard so that any other innocent person like cheated & fraud committed by these type of insurance calls

With Regards
Ravi Shishodia
[protected]
[protected]

I have a loan care insurance policy from ICIC (4043/0000002/ICICI/HL/0019108). I got it along with my home loan (LBBNG[protected]). I got my home loan transferred to another bank, so I called customer care and asked them to cancel the policy. (SR[protected] on April 9. When I asked for the cancellation (i called 2-3 times to confirm before final cancellation) and everyone from customer care assured me that i will be getting refund about 12000 by cheque which will be send to my address. After confirming the fact that i will get refund i asked for cancellation. I got 3-4 calls for the cancellation and the executive forced me not to cancel it. But i refused and again confirmed in each call about the refund and everyone informed me that i will get the money. Finally the policy was canceled. After 2 weeks when i enquired about my refund, i got the shock that there is no refund. Since then i called icici multiple times and explained that why i would cancel my policy if there is no refund. I still have one and half years left. Since last 3 weeks i am calling and no results. SOmeone called Ms Parveen on 5 june assured me that she will check and get back to me but nothing happened.
Cover start date 26 Oct 2005
Cover End Date 25 Oct 2010
I raised the issue on ICICI site with interaction id [protected]. I got one mail stating "With reference to your mail and as per confirmation given by our concern department, we would like to inform you that the policy( 4043/0000002/ICICI-HL/0019108 ) has been cancelled as per refund grid. "
I dont know and really do not want to know anymore what is this refund grid. Please understand the simple english what is my point and resolve it accordingly. What i know is that ICICI promised me a refund during cancellation and now ICICI is only refusing it. Whether you are writing mails or working in call centre you represent ICICI. The worst part is that no one bothered to give me a call. However for credit cards / invetment planning i still get spam calls from ICICI but to resolve an issue, no one calls!
Now the question is not about Rs 1000 refund but about the trust and faith in ICICI. The way i have been treated in last 2 months, makes me really angry and frustrated.
Regards
Anubhav Mishra

Hello friends, I found a strange thing about ICICI Lombard insurance company. Few days back, I tried to insure my car with this company online. After taking payment from me, they told me that they will send an authorized agent for surveying my car. The agent turned up after 4 days and then he tried to extort money from me, saying that if you want me to pass your car, I will need Rs. 500 for this otherwise I will reject your car. The car is in excellent condition; but I need the money. I refused and then he literally gave a wrong report of my car. I told this to the customer care of ICICI Lombard call center in mumbai, where there are only 3 or 4 people, who do not even know how to speak in proper and polite english with proficient grammar. They kept giving me the answer that the system is not yet updated. After constant follow up and headache, I got the money back into my credit card after one month. Never use this insurance.

Mu friend has one more experience. The company says that they do lightning fast claims; but its all wrong, my friend got only 7% of the claim amount. The only thing, which was "lightning fast" there was the bribe officials wanted. I am posting this to make all the friends cautious here.

my policy expire on dt- 28-6-09, p0licy no-4034/fhr/03958637/00/000. your call centrer is refusing to renue on line, and says that you contect at your nearest branch. my current policy is rural, branch says that this rural policy is closed by compny and offering other policy on verry high primium i.s. rs 300000. instedd of old premiun of rs. 7300. call center is says that rural policy is runnig at present.what is true ?

in rural policy there are certain cmmitments, what is about this commitment ? this is the problem of faith with icici compny------.
pl. find out solution and take action for renewal my current policy before expire. 15afb

ICICI LOMBARD & TTK are jointly bombarding the people with thier insurance schemas, they are the biggest shameless looters in the market...In my case they just called me and imposed a Medical policy on my credit card for Rs.12, 000/- which i am paying everymonth in EMI's till now...But i got hospatilised on Dec 11th 2008 and discharged on 16th dec 2008 & submitted all the documents for the claims by 23rd Dec 2008. But for my claim of Rs 19, 000/- they are till date repeating " ITS ON PROCESS" PLS GIVE US 2 DAYS TIME"...from TTK when called to customer care..[protected].

Policy Number : 4034/FPP/02476419/00/000
Card No: BLC-IL[protected]B
Contact Number : [protected]
TTK Claim Reference Number : BLC-12-08-CN-L36397
Date of claim intimated: 24/12/2008

Intrestingly, they are still charging me the EMI's without fail everymonth which i have to pay along with other expenese made in my credit card. Do they have any Shame???

I strongly advise not to fall for thier schemes, and be careful with your credit cards.
Please remember to blast them when they call to sell you a mediclaim policy especially from ICICI LOMBARD & TTK..

I will publish this in all nespapers and online blogs...


Regards

1) I ISSUED Cq OF Rs 4649/-, Cq No 853815 DATE 12/12/2008, FOR PAYEMENT OF YEARLY PRIMIUM OF MY MEDICLAIM POLICY NO 4063/FHR/02931715/00/000
2)Vide ltr. no. 235517-dec o8/NI Date 30/12/2008, OF MY S/A AT CIVIL LINES BRANCH OF ICICI, icici lombard gen ins. has informed me that the said cQ has been dishonnoured by your bank and under the circumstanses we can not process the ins.of IHPN-O4435131 AS REFERED BY THEM, WHICH IS CARD NO
3) AS TERE WAS NO REASION FOR DISHNARING MY ABOVE CQ I ENQUIRED ABOUT THE SAME BY VISITING THE BANK BRANCH SENDING E-MAIL AND WRITTEN REGISTRED COMPLANTS TO ICICI BANK AND ICICI LOMBARD GEN . INS.
4) ICICI LOMBARD GEN. INS.IS NOT AT ALL RESPONDING WHER AS. ICICI BANK IS TELLING THROUGH TELEPHONIC CONVERSETION THAT TEY HAVE NOT DISHONOURED ABOVE CQ AS PER THIR RECORDS
5) THIS WAY MY FAMILY LOST COVER OF MEDICLAIM WHICH WAS IN FORCE FROM LAST TWO YEARS
6) I REQUEST FOR DAMEGES FROM CONSERNED AND PENALTY FOR LACK OF SERVICE ON PART OF ICICI BANK OR ICICI LOMBARD GEN. INS. CORP

ICICI Lombard has recovered a huge amount of Rs.15000/- from my SB Bank A/c without my written consent in the interest of ICICI Lombard. I am stating since begining that though i have naver approched / proposed for any insurance to ICICI Lombard, thay have recovered Rs.15000/- towards Health Insurance Premium under the so called telephonic confirmation which i have denied since begining and also submited the proof in the matter.

In my case i have categorically stated in all my mails that i have naver approched / proposed for the insurance from ICICI Lombard. But ICICI Lombard has febricated the so called telephonic confirmation recording in my name wrongly and adopted UNFAIR TRADE PRACTICE. I have also asked for any document, singed by me in the matter frquently which is naver supplied to me till date. This it self speaks about the Unfair Trade Practices adopted by ICICI Lombard.

You are therefore requested to look into the matter and arrange to refund my amount as stated above without further delay in the matter.

It is needless to state that if the amount of Rs.15000/- towards Health Insurance Premium under the so called telephonic confirmation is not refunded to me within TEN Days after receipt of this mail, i will have to approch Consumer Forum, Vadodara for the UNFAIR TRADE PRACTICE adopted by ICICI Lombard in the interest of justice.


Your quick action in the matter will be highly appreciated.

Hi,

This is with relation to the ICICI Lombard Insurance which was forcibly thrown upon me.
I started receiving the statements for the payment of the premiums to which I ignored it.But I did not think that in the bargain I would have to pay a very big price for it.
I was sent the Credit card also which the telemarketing asociate lured me with the excellent benefits and life time free charges and so on.
I did not swab the credit card at all.
The monthly statements started pouring in and on one very fine day that is 17th April 2008, when I was travelling in Mumbai, I get a call at 2.30 pm, the person saying he is speaking on behalf of ICICI Bank from the Police Department asking for the payment of the amount due of the premiums.
I explained to them that I was in Mumbai at that time and would get in touch with them as soon I would have reached Pune.
But he was very adamant and he threatened me that if the money was not deposited by evening on that day they would visit my residence and take away my wife, my children from there under custody.Naturally not being in Pune at that particular time and the threatining received, I immediately made arrangements for the same from Pune through my friend and made the payment of Rs 20, 218.00.
After reaching Pune I visited the Bhandarkar Branch of ICICI with my complaint but they just turned a deaf ear saying that they were not responsible for the department people, they might be the people send by the Lombard insurance.
I went to the Lombard Insurance and they gave me the same reply as the ICICI that they might be the people of the Lombard Insurance.
In this manner I was made to run from pillar to post but in this race I lost my money of /rs 20, 218.00
Then again I got in touch with the Lombard to cancel my policy and they did the same and after deductions I was to be paid some Rs 4500 odd figure which i havent till yet received the same.
Please can you help me in this case as the policy first and of all was enforced upon me thro a telephonic conversation and the mental harrasment which i suffered from the people who were claimimg to be the Department people.
Besides this they have also been deducting /rs 500 per month for some BSNL number which has never been registered by me.
I would be highly obliged to you to help me in this case.

My creditcard no is [protected]
The policy no is 4034/FPS/02376049/00/000
Endorsement no 4034/FPS/02376049/00/000
Insured Anil U Lala
date of cancellation 8/05/2008

I have a Motor Insurance policy ICICI Lombard Insurance company last year on 9th June 2008 to 8th June 2009 thru ICICI Lombard Insuarance, Pitampura Branch
Policy Holder Name : Poonam Khanna
Vehicle No. : DL-8C-N-7168
Address : S-2/184, Old Mahavir Nagar, New Delhi-110018
IDV Value is Rs. 3.00, 000/-
Premium is Rs. 7.000/-
I have recd. a policy of Rs. 3, 00, 000
My cheque bounce due to not submitted with in the time period
After that Agent Manpreet Singh come my home Show His ID Card, Licence, and confirm from His office contact no. printed on Visiting Card
and give me receipt on ICICI Lombard Letter Head
collect Rs. 7000 Cash.

and confirm collect payment against cheque


Right Now We recd. call for renewal of the policy

He give us copy of old policy which we had not recd.
Mr. Manpreet (Area Sales Manager, ICICI Lombard)
Re-insurance of My Car, in low amount and give cheque of Rs.6400/-

This policy have wrong address
it means you Smart Sales Manager did not want to Policy will reach us

I also give complaint to customer care. but they says we reced. cheque of rs. 6400/-

Tell me why not you confirm us for policy is reach or not

As per my thinking If the address is wrong. The packet will retrun to you

then why you not confrim it.

another thning if you create new policy of expired policy. Where is the Inspection Report.

I am touch with ICICI Lombard Insurance Fraud Control Deptt. thru e-mail from 4 june 2009

Today is 19 June 09. but there is no result


I Loose My IDV Value Rs. 3, 00, 000 to Rs. 2, 13, 000,
No Claim Bonus Rs.1326/-,
Anti Theft Device Discount Rs.170/-
and Loose my Trust on ICICI Comapny

Dear Sir/Madam,

I had taken a ICICI Lomabard - Home contents policy in 2005 for 5 yrs but as the Insurer denies to change the residence address and to cover the same contents at new residence, I decided to cancell the policy no. 4013/041712/00/001 .The same was confirmed as cancelled on 23/03/09 by ICICI also. But on account of refund of excess premium as the policy was cancelled before maturity, they are asking an unusal thing i.e - copy of bank statement of 2005 as proof of payment (from which premium was paid). I requested them that its very old and I also not exactly not remember from which bank the premium was paid and no bank will give the bank statement so old. Also on the other hand, why exactly they require the same when they can also check their records and confirm the same. But inspite of so many request and confirmation they are not willing to understand and is insisting on their point of providing the bank statement.
Its more or less a non-refunding attitude of ICICI Lombard.

Pls help in resolving the issue at the earliest.

Thanks and regards
Sunil Agarwal

Dear Sir,
I have car insurance policy No. 3001/53268665/01/000, last 2 year regular renewed. On 13th Jun'09 in an accident so my car HR26AP9716 is front & left side demes. Then I inform to icici Lombard then he gives me and claim no. MOT01157190, then icici surveyor come & only 3 part claim approved other he not given (other parts is left side back door, left side back panel & front bum fur etc is not given. All accidental car photograph attached in mail pals find the attach photo.

Kindly help me last four days I’m very tired to icici Lombard.

Thanks & regards,
Raj kumar tiwari
Ph: [protected]

ICICI Medical Policy Cancellation

ICICI lombard is one of my worst customer service expenses. I took a policy that was getting over on 25th May. I could not renew it automatically on icici lombard online page ..I talked to their customer supports and sent them multiple mails ..I just got automatic response but nothing else after that ..

Here are mails:

Dear Customer,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

Your request is under process and we will revert to you on the same shortly.

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you.

Regards
Customer Support Team




-----Original Message-----
From: Prashant Trivedi [prashant.[protected]@gmail.com]
Sent: Monday, May 25 2009 8:00AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Subject: Fwd: Renewal of your Health on Net Insurance Policy4034/FFH/W-020756/01/000

Dear Sir/Madam,

I have been trying to renew the policy for last 7 days and I am getting this message:

Error while creating Policy

I also chatted with ur agents and called helpline but no help. Please let me know what to do? I am in US and my contact number is xxxxxxxxxxxxx.

Thanks,
Prashant Trivedi


other mail:

ear Customer,


NOTE : This is a system generated mail. Please do not reply back to this email ID.

We are in receipt of your query and the same is under process. The following interaction ID has been generated as per your request.

Interaction ID [protected]
Kindly quote the given interaction ID for all your future communications in respect to the matter.
'Click here' to track the status of your interaction ID given above.

Warm Regards
Team ICICI Lombard.

Please do not take services from icici lombard ..they suck ...

On 14th may 2009 I bought a Two-Wheeler insurance policy through ICICI Lombard online portal. I made the payment of the premium amount of Rs 1223/- through my credit card.
At the time of purchase I was intimated that the original copy of Policy will be delivered to me within a 15 days.
However, the policy papers are still awaiting.
This is a wretched service observed from such a reputed company.

MY POLICY DETAILS

Certificate cum Policy number: 3005/W-851349/00/000
Insured Name : Anil Jain
Policy issue Date: 14/05/2009
Cover Note Number : W-851349
Vehicle Registration Number : UP14AP3432

IMPACT And CONSEQUENCES

I am required to produce the original copy of the insurance, immediately to a government office for a particular reason.
However because of the time lag by ICICI Lombard, I failed.
This has caused me some major losses amounting to about 10 thousand rupees.

IMMEDIATE REQUIREMENT

WANT the Insurance policy papers ASAP and A compensation of Rs 10, 000.

WE HAVE MADE THE COMPLAINT FOR OUR CAR WHICH HAS BEEN STOLEN, DATED 13/11/2008, AND FOR THIS CASE WE HAVE CLAIMED AND SUBMITTED ALL THE THE RELATED DOCUMENTS WITH THE INSURANCE CO.

FINAL REPORT RECEIVED FROM S.P. OFFICE ON 28/01/2009 HAVING SERIAL NO.539/08 HAS ALSO BEEN SUBMITTED BY US, BUT WE HAVE NOT YET RECIEVED CLAIM AFTER 7 MONTHS FROM THE INSURANCE CO..
CLAIM NO. MOT00943612
"WE ARE MAKING THE COMPLAINT FOR SECOND TIME AND SO TAKE SOME SERIOUS ACTION AS SOON AS POSSIBLE."
PLEASE DO THE NEEDFUL.

Hi
I am cosumer of icici lombard for motor insurance...

I have submit my complaint for motor claim on behalf of Cover note number.. After that all investigation was done by Somen media. And Before march i have submitted FR copy on your M2K Plaza... at that nobody said about cover note is fake, but when payment date is coming that time i am getting call from icici Lombard your police number not detected in our system, at that time nobody tell about concern he is saying only your claim money is not clear so that it is taking time. But after one week i was getting call again from icici Lombard your cover number is fraud….. I was totally socked. Can you please assist me after all process.. means after four month ICICI Lombard was saying… please tell me right procedure, or I will go in consumer forum…….. Please help me out…. Thanks

My claim number is MOT01015550, and Cover note number[protected],

I have a car policy number 3001/55643628/00/000. with references to letter n.DEL/MOTOR CLAIM /1116910/09-10 send by the ICICI it state that insurance policy produced by me was cancelled due to premium cheque bounce. I confirm from my Bank that no cheque have been produced for the payment, there fore it is totally baseless to say that it has bounced. Also i receive no information from your side that i have no insurance. I am a professer. due to this i am highly disappoint. Please give me justice.
cheque n. 295448 dated 17/12/99, Rs4700 of ICICI Bank Meerut.
My account n. is[protected]. Plese verify all the facts. there is no fault of me.

Hello Sir,
This is Soumya Parial from Kolkata. I've a ICICI EMI Card(No. [protected]) in my name with Limit of Rs. 48000 and month min of Rs 2000. This is not affordable and hence I've hence not used it for the 1st 4/5 months.On January, 09 I've rec'd a call from ICICI Lombard from their Telemarketing Division and they'd briefed me about their product that lured me.They wanted a Credit Card of ICICI Bank and I've categorically mentioned that since this is a EMI card and there is a burden of paying Rs 2000 pm, it's not gonna be affordable to me.They insisted and briefed about the product and then assured me that total policy amount (Rs. 6732) will be deducted in 12 equal instalments which will cost me Rs 570 to Rs 600 pm, and also within my affordability.I got convinced and gave my consent on the same during their final confirmation call and they cleared the amount from bank.Within 14 days when I rec'd 1st statement, I was shocked to see that though my total o/s was same(Rs 6732), my min. amount due was Rs 2000 rather than Rs 570-Rs.600. This infuriated me and without wasting much of time, I shoot a mail to Lombard and Bank (ICICI) as well. They took the complaint and gave me ref no. however did not fix my problem. As I've never used this card, I did not pay a single penny to the bank. On 29th may, 09(yesterday), I've rec'd a notification from ICICI Bank regarding Lien marked on my bank account
(A/c No.[protected] towards unpaid o/s dues of Rs 11575.55 and today only when my salary has been credited to that account, I found that I was unable to withdraw any amount due to insufficient fund !
Now it is absolutely unbearable condition for me, as I can't fulfill my monthly commitment in different areas and my life has turned into a hell.
Under the circumstance, I would request you to take the necessary steps against Lombard due to this miss-selling so that people like me don't have to suffer this excruciating pain. I would appreciate if you take serious and sincere steps to fix this and give relief to me.
Address : 144/17, Barui Para Lane, P.O. Alambazar, Kol-700035, West Bengal.
Contact - [protected](M),[protected]R).
Please get back to me with justice ASAP as I can't live life without salary being only earning member of my family with loads of obligations.

Regards,
Soumya Parial

i got this insurance renewed in the month of October 2008 cover note of insurance is PH7596632 of amount Rs 9451 for which i had given a cheque of OBC a/c cheque number is 472191 which was dated 24/10/08, this policy was done through harpreet ford i didn't received my cover note neither the policy paper after making so many calls i got the cover note but i didn't get my policy paper till date.i made a call to customer care of ICICI Lombard 15 days ago and the executive assured me of getting the policy within 7 days but what i was received was shocking as i got the latter of cancellation of my policy was created a scene at my home as my father is suffering from low BP i want proper compensation for this and my policy paper