ICICI Lombard Complaints & Reviews

I had a housing loan with ICICI (LBBNG[protected]) and I had an ICICI Lombard policy (4065/0000001/ICICI/HL/0001230) linked with the housing loan. I had cancelled the Lombard policy and a cheque (cheque no: 009845) was sent to my old address (Inspite o[censored]pdating the new address to the customer care). The cheque given to me is for Rs.33167.00. I had taken the insurance for Rs.50000.00. I asked for a statement which shows how Rs.16833 was deducted within a span of hardly one year.

These people dont care about customers. They tell that they dont have a provision for sending the statement and they put the blame on ICICI Housing Loan department (which is another group of PIRATES). Also when contacting the Customer Care they keep assigning some Request numbers and keep mum. The Customer Care also disconnects the phone which is a big shame. Please never take any products or services from ICICI.

Hi,

I have taken parental insurance policy for my dependent parents. I though it would be helpful to them incas of any hospitalisation when I am not around.

But it has become a headache to my parents now. My father had to hospitalise himself due to some health issues, and he was asked to pay some advance, room charges and all teh medicine charges even if he is insured, and was carrying the insurance certificatre with him. What is the need of an insurance if the patients are asked to pay everything, and more over some advance amount too because he is insured! This treatment was at Baby Memorial hospital Calicut, and teh hospital authorities were non coperative withe the patient and the by stander.

Patient was asked to wait 6 hours after discharging from the room. They explained that they are waiting for a reply from ICICI Lombard to get the bills claimed. They explained that tehy have to get soem advance amount from patient because they are not sure if they get all the bills claimed!!! He was asked to wait the whole day at the reception, and even after that they gave a reply that they are still waiting! Atlast my parents had to decide to go home . My father was so tired by taht time, due to illness and the strain given by the hospital authorites.
Just imagine, this is the situation of a dependednt parent when his/her children are not around to help them!

I am really fed up of this, and i suggest nobody go for ICICI Lombard insurance. It will not help you when you need a help for your old parents!

Dear Sir,

I have taken mediclaim policy from ICICI lombard( healthcare insurance), bearing number 4034/HIR/02980540/00/000. The premium of this policy was fully paid, by credit card, and the policy was in force from 08.12.2006 TO 07.12.2007. While at the time of renewal of this policy, I insisted to introduce the name of my 22 months old son, but the company officer Mr. Samir Sharma promised me to renew the policy and introduce the name of my 22 months old son while completion of 2 years of age (ie after two months), that time he has collected the premium of the new member too which was to be covered by the policy after two months.

After the completion of two months when my son acquired the age of 2 years, a approached the insurance office and enquired about the entry of new name in the policy, at that time Mr. Adhitya Sharma (team leader), who was then incharge of the company, informed me that, what ever Mr. Samir Sharma has adviced you was not true, and the name of your son could not be added in the policy, you have to enroll for new policy for son.

I recalled him saying that i have alreday paid the premium for my sons part, two month ago, as adviced by Mr. Samir Sharma, but he was not ready to accept any thing from my side. He simply ignored to listen any thing from my side and advised me to do whatever i can.

Sir, when i was satisfied from Mr. Samir Sharma, i paid the premium including the premium of my son, the same was accepted by the company. At that time the company did not brougth this fact to my knowledge that the policy premium of 22 moths of age could not be paid, and they alredy colledted the premium, and no fact was brought to our notice.

If company found that the premium was mistakely collected, that the company should grant the refund well in time. But the company did not find it to be important.

This is my complaint agaist the company that they have colleted the premium by missguiding me and giving me the false inforomation.

The case may be treated serious and the culprits must be pusnished inorder to avoid such trend of business in future.

Please look into the matter .

REGARDS,

NANHU V. KUSHWAHA

[protected], [protected]

Suraj Parkash Tuteja
38 Azad Nagar, Jagadhri Road.
AMBALA CANTT 133006

MARCH 19, 2008

Mr Manpreet Singh Mob [protected]
Authorised Signatory
ICICI Bank Ltd,
IInd Floor, FCO 151-152 Sector 9C,
Opp Yes Bank, Chandigarh

Reg Dues against Credit Card No.[protected]

Dear Sir:

Please refer to your proposal No IBBC/COR/2476/51 dated 18.3.2007 offering to settle dues at Rs 58, 000/- as against the amount earlier claimed at Rs 78.973.56 as on 28.1.2008. In fact nothing is due from me, rather some amounts are due from you. But even for this so termed generous proposal the language and wording of the letter is not only insulting to any customer but also reflects the lack of even an iota of common sense, because without looking to the large scale criminalities indulged into by ICICI Lombard itself, you are time and again expressing your large generosity of spirit in allowing the so termed huge rebate of Rs 20, 000/- and putting up misplaced conditions. Because being a % share holders in the amounts recovered, your first and last intentions - whatever your Principal’s faults - is only to extract heavy amounts by terrifying & threatening customers, and so you can earn more commissions.

Besides, this letter IBBC/COR/2476/51 dated 18.3.2007 which was kept being forcefully withheld by your Mr. Rana and given a copy only after prolonged heated discussions at various levels right up to Chandigarh, is a mockery because the letter is not on the Bank's letter head, or carries a rubber stamp, does not indicate the branch or postal address, or telephone numbers or even designation of or copy of Authority Letter of Manpreet Singh. It is a scrap of paper. A fresh copy of the same duly rectified be sent. Yet again, the bank is vigorously with holding from me copy of my Savings Account No ?? statement since December 2006 and creating hurdles for me to arrive at the final amounts withdrawn against the credit card from this account.

This rebate of Rs 20, 000/- does not reflect in full the wrong and excessive charges unlawfully debited to my Credit Card. In the first place I only provided details of my two sons to to ICICI Lombard to obtain detailed proposal, but ICICI Lombard straight away issued two policies, which were refused and surrendered, and only against repeated requests both policies were cancelled within less than 3 months on 28.3.2007 and even after repeated requests for refunds of the excess amounts charged ICICI Lombard never responded.

The reason for immediate refusal for the Insurance policies was the flood of lot many and excessive charges being debited and unlawfully extracted from my credit card like huge Rs 1533.80 EMI Principal debited on 21.12.2006 as also EMI Interest of Rs 302.62 for what ? The amount payable monthly was only 301.87 i.e. Rs. 7245/ 24 months = Rs 301.87 Why debit charges interest unlike in all LIC and other insurance companies, interests are never chargeable on monthly, or other periodic instilments.

If ICICI Lombard do not cancel policies around 3 months it was certainly not fault of mine, but of ICICI Lombard only. Then why damage me with all of the charges, service charges, interests on interests and what not ? Not resting with these frauds, even against both policies cancelled on 28.12.2006 ICICI Lombard illegally kept on further EMI Principal and EMI Interests charges but also started debiting for 6 policies with consequent Service Charges etc in January, February, March, 2007. Both policies were at last cancelled on 28.3.2007 but without giving rebate for the amounts debited and collected from day one or any amount whatsoever.

Again even after canceling both policies ICICI Lombard kept on unabated bombarding charges and collecting from my Credit Card amounts for the months of April, May and June 2007. But the height of criminality reached when long after the policy was cancelled on 28.3.2007, in June alone the ICICI Lombard bombarded my credit car with 13 EMI.s and 11 EML Interest charges amounting to Rs 50304. 31 EMI Principal, and Rs 1334.60 EMI Interest and together with service charge etc the amount criminally debited to my account in June alone ran to 64415.50 closing balance minus 10579.97 = Rs 64415.50 as reflected in the statement itself. And your Mr Rana and Ravi Gupta continue to insist for payment of Rs 58, 000 /- with threatening postures.

I insist on you to prove concusively that I ordered for any of the 3 EMI.s and 11 EML you have criminally dumped on me and know adamentally insist on me to pay up.

Looking to all these wrong. excessive and criminal charges, and looking to the adamant attitude & insistance for payment of Rs 58, 000/- it is disgusting to discuss matters with your Mr Rana or Mr Ravi Gupta or others who brazenly and blatantly insist that the amount as shown in the statement is payable under all circumstances they threaten they have lot many ways to extract the amounts. as is also visible from two dull-witted legal notices from Amardeep Singh Sukhija 23.7.2007 and Sandeep Suri 8.2.2008 were ignored. Both notices presupposes that only the ICICI Lombard as the most pious instead of the and acted like Mafia's dens or goons themselves fully knowing the repeated and heavy penalties and fines imposed and reprimands and warnings from Supreme and High courts in India. Both of these threats termed as legal notices were ignored. You are fully aware of the dirtiest reputation ICICI Bank is held in public, and you can refresh your memory if you click on internet for Google or Yahoo or any other search engine and check results ICICI + criminals or cheats or crook's or frauds or thieves or decoits or robbers or whatever else derogatory adjectives and see the results what lacs and crores of banking customers think and shout about you, And state till when the shameless conduct will continue by you people ?

In fact the four amounts actually withdrawn by me i.e., Rs 92/54 on 30.09.2006, + Rs 5, 000/- on 18.10.2006 were adjusted on 17.11.2006 with Rs 5, 489.96, 10, 000/- on 02.11.2006 ) 512.5 on 18.11.2006 were adjusted on 19.12.2006 with Rs 11, 701.02 with along with unlawful charges like processing fee, 199.99, manual cash Rs 300/- +300/- as against Rs 75/-, excess charged Rs 649.99 is to be refunded to me. Rest of all of Rs 78.973.56 as on 28.1.2008 is wrongly charged and needs to be set off .because I never accepted any of two insurance policies. Even a casual look at the statement will show that after 18.11.2006, with nil balance due from me, there is not even a single withdrawal but only illegal charges dumped on me.

Hope better sense shall prevail and it is requested that fresh statement of account with statement of savings account be furnished be furnished detailing the final amount lawfully due - not as per your senseless arguments - to either o[censored]s for final adjudication. Study the above facts carefully, and take this as legal notice and respond within 15 days failing which I shall get the matter adjudicated through RBI, Banking Ombudsman, Insurance Ombudsman, Consumer Forum or law courts at my option, as also go to the national Press and TV Media,
as also take up matters with the High Court and Bar Council against the two advocates why their Bar Licenses be not cancelled for sending out illegal threats and calling names in the name of so termed Legal Notices without studying the vase, all the while knowing full well the criminalities the ICICI bank is known for all over. One Advocate had the audacity to send copy of his notice illegally to Senior Superintendent of Police knowing full well the legal options available to him, Copy is being sent to SSP Ambala to check these white collar goons.

Suraj Parkash Tuteja

It is your responsibility copies ot this legal notice be also provided to following :
cc. Mr Rana (Mob [protected]
Mr Ravi Gupta Mon [protected]
Amit (Mob
e-mailed to chairman ICICI Bank,
Reserve bank of Inkia

E-mail address: [protected]@GMAIL.COM
Telephoneno:+[protected]
Correspondence address: 38 Azad Nagar, Jagadhri Road, Ambala Cantt 133006
City: Ambala
Country: India
Pin Code: 133006

Hi,

I have been forced to buy an Health Insurance from ICICI Lombard

What happened was that I had applied for ICICI Bank Credit Card along with which the ICICI Lombard guy called me up and told me that it was a complementary Health Card along with my ICICI Credit Card.I told him many a times that I didn't want this card, but he told me that he couldnt do anything on the same as it was an offer from ICICI Lombard and that only the offer can be rejected by me

He told me that I didnt have any other option but to accept it and later reject it as I had 45 Days time after I received the documents to cancel my policy

I wanted to cancel this, as I was not interested in this in the first place.I have applied for the cancellation and now they state that I would have to pay a charge of Rs.1, 100/- as I didnt cancel the same, after the policy was started on the 10th March, 2008 and that no charges would apply if I cancelled the policy after a period of 7 Days but I received the documents itself on the 17th March, 2008

Policy Name is FPP.and my policy No is 4034/FPP/03371659/00/000 and the premium chargeable for 2 Years is Rs 6732/-

Please guide me as to what should I do

Thanks and Regards,
Rohan

COMPLAINT MOTOR INSURANCE: Cover Note No. 53321296 TO
[protected]@icicilombard.com
[protected]@icicilombard.com
20 March 2008

URGENT>>>

Main POLICY NOTE NOT YET RECEIVED INSPITE OF SO MANY TELEPHONIC COMPLAINTS
The Payment has been Made For Insurance for the Period 24 Jan 2008-23 Jan 2009 vide ICICI Bank ac no[protected] ch no. 154701 amount of 15860.00 in favour...

I have taken one health insurance policy with ICICI lombard on 20th Feb 2008 over phone, but their executivd booked it as motor insurance policy by mistake. Since then I called up their call centre many times but except only apology no action taken. I tried to talk some senior person, but nobody came on line.
I then approached thru their online customer conplaints site and got an interaction ID[protected] dated 26th Feb'08 . Almost I am following up everyday by net to customer service head, but not a single response from their side.

Now I am already debited Rs 2962 towards car insurance which I have not taken at all and another 2 days I am going to loose my IT benifits for not able to take policy under 80 D.

Please help me to resolve the issue.

Re: Tax Guard Policy


With reference to the above mentioned details we firstly had called at ICICI Lombard helpline and had been told that the existing policy’s renewal notice has been sent and if not it will be sent in three working days.

On non receipt of renewal notice we sent a cheque with a letter for the renewal of existing policy at your bank. They are not ready to accept the same nor are they ready to give reason in writing for not accepting the same.

Hi i applied for icici car loan the executive told me that without taking insurance from icici lombard i wont get loan approved,i was also offered free insurance from car dealer,icici person said he will handle the issue and i have to take the insurance from icici,later i come to know that he was telling me lie,so i said him not to put my check for debit and return me the same i dont need insurance form icici,i spoke to lombard manager also he said he will send my check in two days i trusted him,but he debited my cheque ,if i dnt have a car how can he charge me for car insurance,car is yet to delever to me,so no chasis number no RTO registration and i have been charged 11221 for insurance of a car whcih i dont own yet
cheque number:387681
icici bank ,pune

Dear Sir,



I had booked a policy of Critical Health Care from ICICI Bank on 12th January 2008. As per my communication with ICICI Lombard officer, the premium amount will be equated in 36 equal EMI’s, but after giving them confirmation, immediately, they deducted the Rs.6600/- from my credit card limit. I had a communication with ICICI officer regarding terms and condition of cancellation of policy. He told me that if you cancel the policy before 30 days of registration, no charges will be deducted and complete amount will be reimbursed to you in your credit card account. But After confirming the cancellation, a verification call was given from ICICI Lombard to me, in which they did not spoke about any charges to be deducted. When the refund amount came into account, it was only Rs. 2973/- instead of Rs.6600/-.



Regarding the same I made several complaints to ICICI Lombard and ICICI Bank seniors. The preceding mails can give you an idea about the same.



I request you to help me and tell me how I can take out my 45% lost money form ICICI Lombard.



Communications with ICICI Lombard and Bank:



Fri 2/1/2008 4:36 PM



Dear Team,



Please assist the customer regarding Lombard query and inform to customer email ID [protected]@glenmarkpharma.com



Sincerely,



Shyam Sunder K

Customer Service Manager

ICICI Bank Limited





-----Original Message-----
From: Mahesh Shukla ([protected]@glenmarkpharma.com)
Date: Thursday, January 31, 2008 06:41 PM
To: Customer Care ([protected]@ICICIBANK.COM)
Subject: RE: RE: RE: FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



Kindly give the mail ID of some senior manger level person.



Thanks & Regards

Mahesh R Shukla

Core Team Member ([protected])

Project - SMART


[protected][protected][protected][protected]

From: Customer Care [mailto:[protected]@ICICIBANK.COM]
Sent: Thursday, January 31, 2008 6:28 PM
To: Mahesh Shukla
Subject: RE:'ICICICARE=[protected]' RE: RE: FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



Dear Mr. Shukla,





If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.



Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.





Forquicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".



Sincerely,



Joginder Singh
Customer Service Manager

ICICI Bank Limited





-----Original Message-----
From: Mahesh Shukla ([protected]@glenmarkpharma.com)
Date: Thursday, January 31, 2008 04:46 PM
To: Customer Care ([protected]@icicibank.com)
Subject: RE: RE: FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



What do you mean by this? State clearly.



Thanks & Regards

Mahesh R Shukla

Core Team Member ([protected])

Project - SMART


[protected][protected][protected][protected]

From: Customer Care [mailto:[protected]@icicibank.com]
Sent: Thursday, January 31, 2008 4:44 PM
To: Mahesh Shukla
Subject: RE:'ICICICARE=[protected]' RE: FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



Dear Mr. Shukla,



We regret any inconvenience caused to you.



If you require any further clarification, please write to [protected]@icicilombard.com



For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".



Sincerely,



Joginder Singh
Customer Service Manager

ICICI Bank Limited





-----Original Message-----
From: Mahesh Shukla ([protected]@glenmarkpharma.com)
Date: Thursday, January 31, 2008 11:16 AM
To: Customer Care ([protected]@icicibank.com)
Subject: RE: FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



Dear Sir,



My Card number - [protected]



Thanks & Regards

Mahesh R Shukla

Core Team Member ([protected])

Project - SMART


[protected][protected][protected][protected]

From: Customer Care [mailto:[protected]@icicibank.com]
Sent: Thursday, January 31, 2008 12:14 AM
To: Mahesh Shukla
Subject: RE:'ICICICARE=[protected]' FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



Dear Sir,



Please provide to us your complete 16-digit credit card number to assist you.



For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".



Sincerely,



Joginder Singh
Customer Service Manager

ICICI Bank Limited





-----Original Message-----
From: Mahesh Shukla ([protected]@glenmarkpharma.com)
Date: Wednesday, January 30, 2008 11:51 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: FW: 'ICICILom=[protected]' ICICI Lombard Website - Email



Dear Sir,



As per mail from Mr. Jayraj Lokhande, Rs.6600/- amount premium was not deducted from my credit card account. But I have confirmed from ICICI bank customer care, that premium of Rs.6600/- deducted from my account on 12th January 2008. You can trace the record. Also after cancellation of my policy 4065/CCSM/01262465/00/001, 55% charges were deducted as a cancellation charges and only 2970/- was refunded to me by ICICI Lombard. If you check the cancellation confirmation call record of mine, your officer has committed that no cancellation charges will be deducted from you. Kindly look into the matter and suggest me what can I do now???????





Thanks & Regards

Mahesh R Shukla

Core Team Member ([protected])

Project - SMART


[protected][protected][protected][protected]

From: CustomerSupport [mailto:[protected]@icicilombard.com]
Sent: Monday, January 28, 2008 3:16 PM
To: Mahesh Shukla
Subject: RE:'ICICILom=[protected]' ICICI Lombard Website - Email



Dear Customer,





This is with reference to your mail,



We wish to inform you that your policy 4065/CCSM/01262465/00/001 was booked under the EMI option having net premium of Rs. 6600.00/- & the same was equated into 36 months of installments.



Further we wish to inform you that as per our records total policy premium was not deducted from your credit card.



If you need any further assistance, please feel free to write to us and we will be glad to assist you.



Assuring you of best our services, always



Warm Regards,



Jayraj Lokhande,



Customer Support Team



ICICI Lombard General Insurance Limited

Date : 25.01.2008



Dear Customer,



This is with reference to your mail,



We wish to inform you that your policy 4065/CCSM/01262465/00/001 was booked under the EMI option having net premium of Rs. 6600.00/- & the same was equated into 36 months of installments.



Further we wish to inform you that refund of Rs.2973/- has been processed on your credit card as per the policy terms & conditions.



If you need any further assistance, please feel free to write to us and we will be glad to assist you.



Assuring you of best our services, always



Warm Regards,



Jayraj Lokhande,



Customer Support Team



ICICI Lombard General Insurance Limited





Mon 2/4/2008 1:01 PM

Dear Customer,



This is with reference to your mail,





We wish to apprise you that for further please get in touch with the nearest ICICI Bank credit card division or write an e mail to [protected]@icicibank.com.





Further we wish to inform you that as per our records your policy 4065/CCSM/01262465/00/001 was booked under the EMI option having net premium of Rs. 6600.00/- & the same was equated into 36 months of installments.





Further we wish to inform you that as per our records total policy premium was not deducted from your credit card.



If you need any further assistance, please feel free to write to us and we will be glad to assist you.



Assuring you of best our services, always



Warm Regards,



Jayraj Lokhande,



Customer Support Team



ICICI Lombard General Insurance Limited























Thanks & Regards

Mahesh R Shukla

Core Team Member ([protected])

Project - SMART

sir,

ansari of the telemarketing dept has opened a policy in my name without my confirmation and an amt has been debit towards insurance without my knowldege as what policy it is and for what amount and the mode of payment yearly or monthly or quarterly etc.. spoke to customer support staff but they say will call back in five min but no response it is a offence and i dont want a policy and also charges to come to my credit card account.

asotha

Dear Sir,
This is Ashish Sharma I had applied for an ICICI Credit Card, at that time I got a call from ICICI Lombard department in which they gave me some details of the Insurance Policy. I never needed that policy and now they have forcibly imposed that policy on me by charging it from my Credit card. I never gave any written consent for that policy neither did i signed any document for the same

The way their Customer Support executive explained it nothing was audible and clear at my end . Without even getting a proper response from my side he disconnected the phone. And he never told me that I dont even need to sign a document or read the policy details.

I presumed that atleast the Bank will send some executive or post me some details about the insurance policy and I will sign and give it back if I like it. But nothing like that happened and now they have issued me a policy without even showing me the details of it.
I have received a photocopy of the same policy on thursday(14th-Feb-2008) and at the same time I called their Customer Support to Cancel it as I dont need it, as that was the first time that i had gone through the details of policy and no man with a thinking head will accept that kind of policy.
And now they are saying that If i get it cancelled

They will charge 55% of the amount without even receiving the actual policy.

So sir I feel they are really fleecing the customers by unnecessarily issuing policies without taking any written consent and without giving any details of the same and in a way denying the right of rejecting the policy by charging a hefty amount. So sir I would really appreciate i[censored] can get me out of this all loose sitaution and get this policy cancelled without any more harrasment and financial loss .


Policy No:- 4065/CCSM/01267762/00/000

I want to cancell the Voice recorded health insurnace card payment for 3000000,insurance
they charged 7253-00Premium to my cr,card a/c.
so Please cancel the transaction because they can not provide any information about card and i dont want that health card . So that will be cancelled immediately. my Card No. [protected].
That transaction is not at all valid to me.
thanking you,
your Aniganti Ashok.
Voice Recorded should cancell and this written
complaint take into account.

Dear sir,

I have opted for Insurance for ICICI Lombard for my wife and daughter for which I was suppose to receive the Insurance ID Cards. For the above the payment was collected by ICICI Lombard from my Barclay Card (Auto Transfer). This was done before 3 months and till date I have not received any Insurance Cards or Policy for the same from ICICI Lombard. On calling ICICI Lombard as per them the Insurance has been cancelled and on making inquiry with Barclay Card whethere the Insurance has been cancelled from their end, they are not responding the same. Instead each mails they are asking me to provide my Credit Card number and telephone number, which I have submitted 2 - 3 times to them. As of today I have send many mails to Barclay Cards but no one has solved my queries.....

Hi,

My parents raised a request to cancel one policy a year back and they were following up with ICICI lombard for more than a year. It didnt happen. THey were just fooling them saying that it iwll take 11 days to process. The standard reply that they have. Whenever you call, they say 11 days and that 11th day will never come for them. So i was personally following it up. Iam working in ibm and ICICI lombards thinks that they could fool any people around and even people working in such big concerns.they should think what would happen if we file a case.
My policy was cancelled after long time and when i asked them regarding the refund, they told me that hte cheque is despatched. But when u ask them the cheque details, they are not able to give anything, even the cheque number . They again say it would take another 11 days. I never thought ICICI lombard is such a big fraud company. I have still not got my money back and the latest reply i got is it would take 11 days to process. So i have decided to file a case as they take customers requests for fun.

ON 18th SEP 07 I HAVE TAKEN A HEALTH INSURANCE MEDICLAIM POLICY(POLICY NO-4034/FPP/02638020/00/000) FROM ICICI LOMBARD.AT THE TIME OF TAKING THE POLICY THE MARKETING PERSON HAS CLEARLY TOLD THAT NO MONEY WILL BE CHARGED IN CASE OF CANCELLATION AT ANY TIME.SINCE IT WAS NOT OF MUCH USE TO ME I HAVE GIVEN A REQUEST TO CANCELL IT ON JAN 4TH.ON JAN 5TH I GOT A CALL FROM LOMBARD CUSTOMER CARE FOR THE VERIFICATION OF CANCELLATION.AT THAT TIME ALSO I HAVE ENSURED THAT NOTHING WILL BE CHARGED AS CANCELLATION FEE.ON 6TH 0F FEB I GOT A MOBILE ART FROM ICICI THAT IM HAVE TO PAY A BILL OF RS.2290.I HAVE CHECKED MY BILL & FOUND THAT ICICI LOMBARD HAS DEBITED THIS AMOUNT AS CANCELLATION FEE.IMMEDIATELY AFTER THAT I HAVE CONTACTED CUSTOMER CARE OF LOMBARD & EXPLAINED THE ENTIRE SCENARIO.BUT THEY TOLD THAT I HAVE TO MAKE THE PAYMENT,WHICH I DONT WANT TO.

With reference to my policy no.4034/FNP/02192091/00/000 has been issued against my credit card no. [protected].

when your officer justify me my fast request no. SR[protected] on 6 august 2007.that you give me pay only Rs.451/ per month emi. So plz fax(fax no. [protected]) my (Hiral call me no .[protected]) name mention your billing statement and reversal your money. So i have your policy continue. But your Bombay office donot meet my fax.
And ur receptionist says do not work hirral i do not know fax no. [protected].
i m cool down few month and try to reach to ur customer care [protected]. but ur officer
says me again ur request no. forward but do not response me duplicate sr no..

so after few days i have new request no.SR[protected]and call me ur head office Bombay and same word says that you give me pay only Rs.451/ per month emi. So plz fax(fax no. [protected]) my (Rajesh Ram call me no .[protected]) name mention your billing statement and reversal your money. So i have your policy continue. But your Bombay office donot meet my fax.
And ur receptionist says do not work hirral i do not know fax no. [protected].
i m cool down few month and try to reach to ur customer care [protected]. but ur officer
says me again ur request no. forward but do not response me duplicate sr no..


so after few days i have new request no.SR[protected]and call me ur head office Bombay and he do not say me pay only Rs.451/ per month emi another ur policy is terminate .

And after six month ur company charge 60% extra amount me .
Ur officer false me and my policy increased 6 month.
So You give me total amount as per my policy or continued my policy. Another i have go to the consumer court and media.


Thank you
Puneet Kumar Vishnoi
policy no.4034/FNP/02192091/00/000

hi
i m applying lombard insurance plan i m not recieve any thing from ur side. i get the interaction ID:[protected]. so kindly what happen to my card .. every month detected amount throud CC.. pls kindly give me the information about my card

This is my number:[protected]

Thank you

Bharani

Text of email to CEO of ICICI Lombard GIC

I purchased online from your website www.icicilombard.com , 10k Tax saver policy No. 4034/10K/W-083976/00/000-by paying Rs.10,000/- through my credit card.Following which the amount was deducted from my credit card and also a soft copy of the policy was emailed to me(Attached in this email)

To my utter surprise,today I receive an email from your customer care(please see below) that the '10 tax saver product does not exist '.My question is that if this product does not exist than how was this policy issued to me after charge on my credit card.

In last six hours I have made seven calls to your call center nos [protected] and[protected]but none of your executives have been able to give me a resolve.Either they slam the phone down or put it on hold for 20-30 minutes and keep transferring from one department to another.

In case if you too like your executives are not able to resolve this case,then please let me know so that I can approach IRDA and General Insurance Council

With regards, Alokedeep Singh

Sub: ICICI Lombard Fraud Company
Hi, I got a health policy through online from ICICI Lombard . Policy name is Family Protect Premium. Policy no is: Policy no: 4034/FPP/02995222/00/000.
This policy is Rs. 3 Lakh for 2 years. Its amount is Rs. 6732. But in ICICI Lombard website for this policy is Rs. 5500. The amount difference is Rs. 1200 approx. I got cheated from ICICI Lombard RS. 1200. Regarding this issue i have forwarded various complain but I couldn't get response.
Also you can see health policy price chart in Lombard website http://www.icicilombard.com/app/ilom-en/Personalproducts/Health.aspx . No one can help about this policy. Also this policy doenot mention in Lombard website. I can give you various details of costumer, who cheated with ICICI Lombard

Another one serious query that when i got regarding purchase of health policy. She gave me all wrong information like: 1) your policy will be Rs. 6 lakhs for 2years 2) when you will be in hospital you will get extra Rs. 1000 per day. 3) You will tax benefit Rs. 3 lakh. Etc...
Please give me suggestion regarding above complain. I will take hardly action to ICICI Lombard Company. I have all clues to lost market value of ICICI Lombard .

Thanks & Regards,

Mukesh Kumar
Mob: [protected]