ICICI Lombard Complaints & Reviews

Hello friends, I found a strange thing about ICICI Lombard insurance company. Few days back, I tried to insure my car with this company online. After taking payment from me, they told me that they will send an authorized agent for surveying my car. The agent turned up after 4 days and then he tried to extort money from me, saying that if you want me to pass your car, I will need Rs. 500 for this otherwise I will reject your car. The car is in excellent condition; but I need the money. I refused and then he literally gave a wrong report of my car. I told this to the customer care of ICICI Lombard call center in mumbai, where there are only 3 or 4 people, who do not even know how to speak in proper and polite english with proficient grammar. They kept giving me the answer that the system is not yet updated. After constant follow up and headache, I got the money back into my credit card after one month. Never use this insurance.

Mu friend has one more experience. The company says that they do lightning fast claims; but its all wrong, my friend got only 7% of the claim amount. The only thing, which was "lightning fast" there was the bribe officials wanted. I am posting this to make all the friends cautious here.

my policy expire on dt- 28-6-09, p0licy no-4034/fhr/03958637/00/000. your call centrer is refusing to renue on line, and says that you contect at your nearest branch. my current policy is rural, branch says that this rural policy is closed by compny and offering other policy on verry high primium i.s. rs 300000. instedd of old premiun of rs. 7300. call center is says that rural policy is runnig at present.what is true ?

in rural policy there are certain cmmitments, what is about this commitment ? this is the problem of faith with icici compny------.
pl. find out solution and take action for renewal my current policy before expire. 15afb

ICICI LOMBARD & TTK are jointly bombarding the people with thier insurance schemas, they are the biggest shameless looters in the market...In my case they just called me and imposed a Medical policy on my credit card for Rs.12, 000/- which i am paying everymonth in EMI's till now...But i got hospatilised on Dec 11th 2008 and discharged on 16th dec 2008 & submitted all the documents for the claims by 23rd Dec 2008. But for my claim of Rs 19, 000/- they are till date repeating " ITS ON PROCESS" PLS GIVE US 2 DAYS TIME"...from TTK when called to customer care..[protected].

Policy Number : 4034/FPP/02476419/00/000
Card No: BLC-IL[protected]B
Contact Number : [protected]
TTK Claim Reference Number : BLC-12-08-CN-L36397
Date of claim intimated: 24/12/2008

Intrestingly, they are still charging me the EMI's without fail everymonth which i have to pay along with other expenese made in my credit card. Do they have any Shame???

I strongly advise not to fall for thier schemes, and be careful with your credit cards.
Please remember to blast them when they call to sell you a mediclaim policy especially from ICICI LOMBARD & TTK..

I will publish this in all nespapers and online blogs...


Regards

1) I ISSUED Cq OF Rs 4649/-, Cq No 853815 DATE 12/12/2008, FOR PAYEMENT OF YEARLY PRIMIUM OF MY MEDICLAIM POLICY NO 4063/FHR/02931715/00/000
2)Vide ltr. no. 235517-dec o8/NI Date 30/12/2008, OF MY S/A AT CIVIL LINES BRANCH OF ICICI, icici lombard gen ins. has informed me that the said cQ has been dishonnoured by your bank and under the circumstanses we can not process the ins.of IHPN-O4435131 AS REFERED BY THEM, WHICH IS CARD NO
3) AS TERE WAS NO REASION FOR DISHNARING MY ABOVE CQ I ENQUIRED ABOUT THE SAME BY VISITING THE BANK BRANCH SENDING E-MAIL AND WRITTEN REGISTRED COMPLANTS TO ICICI BANK AND ICICI LOMBARD GEN . INS.
4) ICICI LOMBARD GEN. INS.IS NOT AT ALL RESPONDING WHER AS. ICICI BANK IS TELLING THROUGH TELEPHONIC CONVERSETION THAT TEY HAVE NOT DISHONOURED ABOVE CQ AS PER THIR RECORDS
5) THIS WAY MY FAMILY LOST COVER OF MEDICLAIM WHICH WAS IN FORCE FROM LAST TWO YEARS
6) I REQUEST FOR DAMEGES FROM CONSERNED AND PENALTY FOR LACK OF SERVICE ON PART OF ICICI BANK OR ICICI LOMBARD GEN. INS. CORP

ICICI Lombard has recovered a huge amount of Rs.15000/- from my SB Bank A/c without my written consent in the interest of ICICI Lombard. I am stating since begining that though i have naver approched / proposed for any insurance to ICICI Lombard, thay have recovered Rs.15000/- towards Health Insurance Premium under the so called telephonic confirmation which i have denied since begining and also submited the proof in the matter.

In my case i have categorically stated in all my mails that i have naver approched / proposed for the insurance from ICICI Lombard. But ICICI Lombard has febricated the so called telephonic confirmation recording in my name wrongly and adopted UNFAIR TRADE PRACTICE. I have also asked for any document, singed by me in the matter frquently which is naver supplied to me till date. This it self speaks about the Unfair Trade Practices adopted by ICICI Lombard.

You are therefore requested to look into the matter and arrange to refund my amount as stated above without further delay in the matter.

It is needless to state that if the amount of Rs.15000/- towards Health Insurance Premium under the so called telephonic confirmation is not refunded to me within TEN Days after receipt of this mail, i will have to approch Consumer Forum, Vadodara for the UNFAIR TRADE PRACTICE adopted by ICICI Lombard in the interest of justice.


Your quick action in the matter will be highly appreciated.

Hi,

This is with relation to the ICICI Lombard Insurance which was forcibly thrown upon me.
I started receiving the statements for the payment of the premiums to which I ignored it.But I did not think that in the bargain I would have to pay a very big price for it.
I was sent the Credit card also which the telemarketing asociate lured me with the excellent benefits and life time free charges and so on.
I did not swab the credit card at all.
The monthly statements started pouring in and on one very fine day that is 17th April 2008, when I was travelling in Mumbai, I get a call at 2.30 pm, the person saying he is speaking on behalf of ICICI Bank from the Police Department asking for the payment of the amount due of the premiums.
I explained to them that I was in Mumbai at that time and would get in touch with them as soon I would have reached Pune.
But he was very adamant and he threatened me that if the money was not deposited by evening on that day they would visit my residence and take away my wife, my children from there under custody.Naturally not being in Pune at that particular time and the threatining received, I immediately made arrangements for the same from Pune through my friend and made the payment of Rs 20, 218.00.
After reaching Pune I visited the Bhandarkar Branch of ICICI with my complaint but they just turned a deaf ear saying that they were not responsible for the department people, they might be the people send by the Lombard insurance.
I went to the Lombard Insurance and they gave me the same reply as the ICICI that they might be the people of the Lombard Insurance.
In this manner I was made to run from pillar to post but in this race I lost my money of /rs 20, 218.00
Then again I got in touch with the Lombard to cancel my policy and they did the same and after deductions I was to be paid some Rs 4500 odd figure which i havent till yet received the same.
Please can you help me in this case as the policy first and of all was enforced upon me thro a telephonic conversation and the mental harrasment which i suffered from the people who were claimimg to be the Department people.
Besides this they have also been deducting /rs 500 per month for some BSNL number which has never been registered by me.
I would be highly obliged to you to help me in this case.

My creditcard no is [protected]
The policy no is 4034/FPS/02376049/00/000
Endorsement no 4034/FPS/02376049/00/000
Insured Anil U Lala
date of cancellation 8/05/2008

I have a Motor Insurance policy ICICI Lombard Insurance company last year on 9th June 2008 to 8th June 2009 thru ICICI Lombard Insuarance, Pitampura Branch
Policy Holder Name : Poonam Khanna
Vehicle No. : DL-8C-N-7168
Address : S-2/184, Old Mahavir Nagar, New Delhi-110018
IDV Value is Rs. 3.00, 000/-
Premium is Rs. 7.000/-
I have recd. a policy of Rs. 3, 00, 000
My cheque bounce due to not submitted with in the time period
After that Agent Manpreet Singh come my home Show His ID Card, Licence, and confirm from His office contact no. printed on Visiting Card
and give me receipt on ICICI Lombard Letter Head
collect Rs. 7000 Cash.

and confirm collect payment against cheque


Right Now We recd. call for renewal of the policy

He give us copy of old policy which we had not recd.
Mr. Manpreet (Area Sales Manager, ICICI Lombard)
Re-insurance of My Car, in low amount and give cheque of Rs.6400/-

This policy have wrong address
it means you Smart Sales Manager did not want to Policy will reach us

I also give complaint to customer care. but they says we reced. cheque of rs. 6400/-

Tell me why not you confirm us for policy is reach or not

As per my thinking If the address is wrong. The packet will retrun to you

then why you not confrim it.

another thning if you create new policy of expired policy. Where is the Inspection Report.

I am touch with ICICI Lombard Insurance Fraud Control Deptt. thru e-mail from 4 june 2009

Today is 19 June 09. but there is no result


I Loose My IDV Value Rs. 3, 00, 000 to Rs. 2, 13, 000,
No Claim Bonus Rs.1326/-,
Anti Theft Device Discount Rs.170/-
and Loose my Trust on ICICI Comapny

Dear Sir/Madam,

I had taken a ICICI Lomabard - Home contents policy in 2005 for 5 yrs but as the Insurer denies to change the residence address and to cover the same contents at new residence, I decided to cancell the policy no. 4013/041712/00/001 .The same was confirmed as cancelled on 23/03/09 by ICICI also. But on account of refund of excess premium as the policy was cancelled before maturity, they are asking an unusal thing i.e - copy of bank statement of 2005 as proof of payment (from which premium was paid). I requested them that its very old and I also not exactly not remember from which bank the premium was paid and no bank will give the bank statement so old. Also on the other hand, why exactly they require the same when they can also check their records and confirm the same. But inspite of so many request and confirmation they are not willing to understand and is insisting on their point of providing the bank statement.
Its more or less a non-refunding attitude of ICICI Lombard.

Pls help in resolving the issue at the earliest.

Thanks and regards
Sunil Agarwal

Dear Sir,
I have car insurance policy No. 3001/53268665/01/000, last 2 year regular renewed. On 13th Jun'09 in an accident so my car HR26AP9716 is front & left side demes. Then I inform to icici Lombard then he gives me and claim no. MOT01157190, then icici surveyor come & only 3 part claim approved other he not given (other parts is left side back door, left side back panel & front bum fur etc is not given. All accidental car photograph attached in mail pals find the attach photo.

Kindly help me last four days I’m very tired to icici Lombard.

Thanks & regards,
Raj kumar tiwari
Ph: [protected]

ICICI Medical Policy Cancellation

ICICI lombard is one of my worst customer service expenses. I took a policy that was getting over on 25th May. I could not renew it automatically on icici lombard online page ..I talked to their customer supports and sent them multiple mails ..I just got automatic response but nothing else after that ..

Here are mails:

Dear Customer,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

Your request is under process and we will revert to you on the same shortly.

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you.

Regards
Customer Support Team




-----Original Message-----
From: Prashant Trivedi [prashant.[protected]@gmail.com]
Sent: Monday, May 25 2009 8:00AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Subject: Fwd: Renewal of your Health on Net Insurance Policy4034/FFH/W-020756/01/000

Dear Sir/Madam,

I have been trying to renew the policy for last 7 days and I am getting this message:

Error while creating Policy

I also chatted with ur agents and called helpline but no help. Please let me know what to do? I am in US and my contact number is xxxxxxxxxxxxx.

Thanks,
Prashant Trivedi


other mail:

ear Customer,


NOTE : This is a system generated mail. Please do not reply back to this email ID.

We are in receipt of your query and the same is under process. The following interaction ID has been generated as per your request.

Interaction ID [protected]
Kindly quote the given interaction ID for all your future communications in respect to the matter.
'Click here' to track the status of your interaction ID given above.

Warm Regards
Team ICICI Lombard.

Please do not take services from icici lombard ..they suck ...

On 14th may 2009 I bought a Two-Wheeler insurance policy through ICICI Lombard online portal. I made the payment of the premium amount of Rs 1223/- through my credit card.
At the time of purchase I was intimated that the original copy of Policy will be delivered to me within a 15 days.
However, the policy papers are still awaiting.
This is a wretched service observed from such a reputed company.

MY POLICY DETAILS

Certificate cum Policy number: 3005/W-851349/00/000
Insured Name : Anil Jain
Policy issue Date: 14/05/2009
Cover Note Number : W-851349
Vehicle Registration Number : UP14AP3432

IMPACT And CONSEQUENCES

I am required to produce the original copy of the insurance, immediately to a government office for a particular reason.
However because of the time lag by ICICI Lombard, I failed.
This has caused me some major losses amounting to about 10 thousand rupees.

IMMEDIATE REQUIREMENT

WANT the Insurance policy papers ASAP and A compensation of Rs 10, 000.

WE HAVE MADE THE COMPLAINT FOR OUR CAR WHICH HAS BEEN STOLEN, DATED 13/11/2008, AND FOR THIS CASE WE HAVE CLAIMED AND SUBMITTED ALL THE THE RELATED DOCUMENTS WITH THE INSURANCE CO.

FINAL REPORT RECEIVED FROM S.P. OFFICE ON 28/01/2009 HAVING SERIAL NO.539/08 HAS ALSO BEEN SUBMITTED BY US, BUT WE HAVE NOT YET RECIEVED CLAIM AFTER 7 MONTHS FROM THE INSURANCE CO..
CLAIM NO. MOT00943612
"WE ARE MAKING THE COMPLAINT FOR SECOND TIME AND SO TAKE SOME SERIOUS ACTION AS SOON AS POSSIBLE."
PLEASE DO THE NEEDFUL.

Hi
I am cosumer of icici lombard for motor insurance...

I have submit my complaint for motor claim on behalf of Cover note number.. After that all investigation was done by Somen media. And Before march i have submitted FR copy on your M2K Plaza... at that nobody said about cover note is fake, but when payment date is coming that time i am getting call from icici Lombard your police number not detected in our system, at that time nobody tell about concern he is saying only your claim money is not clear so that it is taking time. But after one week i was getting call again from icici Lombard your cover number is fraud….. I was totally socked. Can you please assist me after all process.. means after four month ICICI Lombard was saying… please tell me right procedure, or I will go in consumer forum…….. Please help me out…. Thanks

My claim number is MOT01015550, and Cover note number[protected],

I have a car policy number 3001/55643628/00/000. with references to letter n.DEL/MOTOR CLAIM /1116910/09-10 send by the ICICI it state that insurance policy produced by me was cancelled due to premium cheque bounce. I confirm from my Bank that no cheque have been produced for the payment, there fore it is totally baseless to say that it has bounced. Also i receive no information from your side that i have no insurance. I am a professer. due to this i am highly disappoint. Please give me justice.
cheque n. 295448 dated 17/12/99, Rs4700 of ICICI Bank Meerut.
My account n. is[protected]. Plese verify all the facts. there is no fault of me.

Hello Sir,
This is Soumya Parial from Kolkata. I've a ICICI EMI Card(No. [protected]) in my name with Limit of Rs. 48000 and month min of Rs 2000. This is not affordable and hence I've hence not used it for the 1st 4/5 months.On January, 09 I've rec'd a call from ICICI Lombard from their Telemarketing Division and they'd briefed me about their product that lured me.They wanted a Credit Card of ICICI Bank and I've categorically mentioned that since this is a EMI card and there is a burden of paying Rs 2000 pm, it's not gonna be affordable to me.They insisted and briefed about the product and then assured me that total policy amount (Rs. 6732) will be deducted in 12 equal instalments which will cost me Rs 570 to Rs 600 pm, and also within my affordability.I got convinced and gave my consent on the same during their final confirmation call and they cleared the amount from bank.Within 14 days when I rec'd 1st statement, I was shocked to see that though my total o/s was same(Rs 6732), my min. amount due was Rs 2000 rather than Rs 570-Rs.600. This infuriated me and without wasting much of time, I shoot a mail to Lombard and Bank (ICICI) as well. They took the complaint and gave me ref no. however did not fix my problem. As I've never used this card, I did not pay a single penny to the bank. On 29th may, 09(yesterday), I've rec'd a notification from ICICI Bank regarding Lien marked on my bank account
(A/c No.[protected] towards unpaid o/s dues of Rs 11575.55 and today only when my salary has been credited to that account, I found that I was unable to withdraw any amount due to insufficient fund !
Now it is absolutely unbearable condition for me, as I can't fulfill my monthly commitment in different areas and my life has turned into a hell.
Under the circumstance, I would request you to take the necessary steps against Lombard due to this miss-selling so that people like me don't have to suffer this excruciating pain. I would appreciate if you take serious and sincere steps to fix this and give relief to me.
Address : 144/17, Barui Para Lane, P.O. Alambazar, Kol-700035, West Bengal.
Contact - [protected](M),[protected]R).
Please get back to me with justice ASAP as I can't live life without salary being only earning member of my family with loads of obligations.

Regards,
Soumya Parial

i got this insurance renewed in the month of October 2008 cover note of insurance is PH7596632 of amount Rs 9451 for which i had given a cheque of OBC a/c cheque number is 472191 which was dated 24/10/08, this policy was done through harpreet ford i didn't received my cover note neither the policy paper after making so many calls i got the cover note but i didn't get my policy paper till date.i made a call to customer care of ICICI Lombard 15 days ago and the executive assured me of getting the policy within 7 days but what i was received was shocking as i got the latter of cancellation of my policy was created a scene at my home as my father is suffering from low BP i want proper compensation for this and my policy paper

OUR DOCUMENTS FROM ICICI LOMBARD GENERAL INSURANCE CO. LTD.WHICH HAS BEEN DISPATCHED ON 7TH MAY 2009 VIDE POD NO: [protected] FROM EXPRESS IT COURIER, NOT RECIEVED TILL TODAY. SO PLEASE DO NEEDFUL ACTION.


FROM NAVNEET NAGPAL
HOUSE NO:2, STREET NO:2, SUKHARIA CIRCLE, SRI GANGANAGAR, RAJASTHAN, INDIA PIN: 335001
MOBILE NO: [protected] TELE.NO: [protected]

Dear Sir/Madam,
I have sent three claim documents dated 09/05/08 for medical calim to Ms. Vibha, Insurance Help Desk Kalina Office. Mumbai, but one of my claim of dental surgery was returned due to not covered under the Lupin's Mediclaim Policy and two claims CCN 1325868, 1325910 has been forwarded to the insurance company.

I received the deficiencies letter for CCN 1325910 on dated 23/05/08 and CCN 1325868 on dated 27/05/09.

And sent a mail to mediclaim on Dated 29/05/08

Dear Madam,
With reference to your mail dated 27/05/08 and 29/05/08 regarding mediclaim CCN 1325868 and CCN 1325910, I have already submitted all the original documents where date of admission, date of discharge, sign and symptoms, investigation, diagnosis, treatment required and payment are mentioned. I do not have other documents to provide.

I strongly request you to kindly process my both applications with the documents already provided.

Thanks with regards,

In this connection I got a reply from Insurance Help Desk on 17/06/08

Dear Sir,
As per your pervious mail that you can not submit the deficiency documents for you 2 mediclaims so kindly get the letter from the hospital that as per the deficiency for

1st hospitalization
let them mention about all the deficiency like what was the Diagnosis
how much amt received (Payment receipt)
1) Original Discharge Card Of Kailash Jain Hospital With Details Of Presenting Complaints, Treatment And Diagnosis Dated 08/03/2008 To 10/03/2008 Required.
2) Original Cash Payment Receipt Of Final Hospital Bill Required.
3) Positive Investigation Report Supporting The Diagnosis Like Blood Sugar Report Required.
4) Item Wise / Cost Wise Detailed Breakup Of Rs.11660/- Charged For Hospital In Final Bill Required.
5) Duly Attested & Paginated Xerox Copies Of Indoor Case Papers Required. DOA8/3/08to10/03/08

2nd hospitalization
as above mention
A Letter From Treating Ophthalmologist Stating The:
A) Presenting Sign & Symptoms Of The Patient On Admission With Duration.
B) Probable Etiology Of The Said Ailment.
C) Details Of Procedure Required.
2) Details Breakup Of Rs.14000/- Required.
DOA06/03/08 to 07/06/08

Or else get the letter from the hospital on Hospital letter head that they are not giving any of the deficiency documents for the both claims then may be insurance co. will consider the case But you try to get the documents from the hospital.

Thanks & Regards,

Vibha Gotpagar
Lupin - HO
TEL:[protected]

I have sent the letter from hospitals mentioning with they are not giving any of the deficiency documents on dated 21/07/08.

After taking the long long time I received the Repudiation letter of the claim CCN 1325910 on dated 30/12/08.

And one of the claim CCN 1325868 pending with ICICI Lombard.

I request you to please look in to the matter and reimburse both the claim.

Please do the needful.

Thnaks and Regards,

Gajendra

I bought this insurance policy for my car from ICICI Lombard in July 2008. Their agent gave me the insurance value of Rs. 3, 02, 500 approx after 10% depreciation on my car value on first policy renewal however; when I received the first document from ICICI Lombard, the car value mentioned was Rs 2, 99, 500 approx to which I did not react as the difference was not major then later on after a month or so, they sent me renewed Policy cover page with new insurance value of Rs 3, 88, 000 approx. I felt cheated then and called their customer service number which was of no use they don’t listen and understand the problem at all. They asked me to visit their office which I refused as when I bought the insurance, they visited me and now when there is problem from their side, they asked me visit them.
Now I wrote to them regarding the same to which they replied in 6 days that with asking for written doc. of insurance value offered to me which I fortunately have with me.
I want to convey that don’t trust them on anything, always sign on original docs they will not leave any chance to make money and cheat the customer.

Dear Sir / maim,

I Avaneesh Mishra got my Bajaj Pulsar bike insured with ICICI Lombard General Insurance Company on 24/06/08 and made the payment of Rs1225/- by cheque number 192130 of J&K bank. I have filled for insurance claim on 04/02/09 the Suman Bajaj (Sec 16 Noida, UP) informed me that my Cover note no 54330345 is on hold. On enquiring about the reason for hold with customer care, they informed that the cheque was not cleared. On checking with the J&K bank we found out that the said cheque was cleared from the account on 27/06/08.
Again i contact to ICICI Lombard customer care .. they asked me to send my sacnned banak statement on his customer e mail id. I forwared all the required document asked by them but i did not get back any reply till the date.
So, finally i am writting to you with great hope and expectation to help out my problem.

I have already attached - 1 - SCANNED BANK STATEMENT
2 - LETTER SENT BY ICICI LOMBARD
3 - INSURANCE COPY

Please solve out my problem

Regards

AVANEESH MISHRA - [protected]