Idea Cellular Complaints & Reviews

I have taken a post paid connection Rs 299/ month on 31st march at Idea service centre, College Road, Trichur, Kerala. I had paid a deposit od Rs 350, which includes a refundable amount of Rs 250. I have submitted my photo and a copy of my Voter's ID card .
Since yesterday I have been recieving crank calls from a caller in Calcutta of idea cellular no. [protected], claiming to be one Sammer and asking for Pradeep Padhy. He claims that he has been getting repeated calls from my phone no which is [protected]. Despite repeated attempts from my part to convince him that he has got a wrong number, he has not quit.
During my endeavor to find a number for complaints division for Idea in the reciept I had recieved for my connection, I noticed that it was not given in my name but in the name of pradeep Kumar. I do not know whether it was a accidental mistake on the part of your outlet.Kindly look into the matter and sort it out at the earliest.
Thanking you
Dr. Prabhakaran Jayaprakasan
Asst Professor in Orthopedics
Amala Medical College and Cancer Institute
Trichur
Kerala
PS: I am forwarding a copy of this letter to the obscene calls complaint center in Trichur

Dear Sir,

I am Amar Bhardwaj working as a Sr. Sales Manager in birla sunlife company and looking after the Citi bank relationship for delhi & ncr. Our company has recently got a corporate tie-up with idea and advice us to switch on to idea so that we people should take the benefit to working with Aditya birla group. I am a Vodafone customer and my monthly billing is not less then 8-10k per month. It was a valued relationship with Vodafone till date I am pretty happy with Vodafone services, now as per the company instructions I have make up a mind to switch to idea. Two of your representative’s (Mahesh Tiwari- [protected] & Santosh) come to our office (Citi bank Sec-4, noida) and I have taken a sim from them but I want a number of my choice and they have committed me to give me a option of numbers on the same day so that I can choose a number of my choice. I have having a team strength of 24 Sales executives, who is reporting under me so I have given them so many references and told my team members also to take the same connection so that we in-between talk free & frequently. My lot of team member taken connections also on my advice and rest are still thinking to switch. But it was shocking to see that I didn’t got any cal from them and second day when I check my sim, it was activated and they people activate a number by their own choice. If they didn’t fulfill their commitments then why they do..?? When I called them and tell them the same then nobody is responding, nobody answered me, nobody even listened me. This is how your representative treats your customers. When I told them I am going to complaint against them they said “Do whatever you won’t, it doesn’t affect us”. Once I got a cal from a concern department they said that I have to pay Rs. 500 to change my number otherwise it won’t be changed. My question is “why a customer pay when your representative selling your connections by force and getting activated by their own choice”. Even I have filled my application on my own and opt my residence address as my billing address but here again your representative show their smartness and change my billing address to my company. How can anybody make changes on my application form? I got Mahesh tiwari’s senior (Rishi Pandey- [protected]) number from santosh but he was maintain his tradition and misbehave me very badly, even I am shamed to inform you that your staff abused also over to his cell phone when I called him up, I request him “N” number of time but they people don’t bother. My question is to you that “How can anybody rely on a company who has a these kind of staff, who don’t want customer for their company”. This is the first impression I got from idea side, I don’t want to comment on that what will happen later on, if I start a relationship, because I don’t have an idea that how many Rishi Pandey & Mahesh Tiwari idea have……!!!

What I want:

A) I want a strict action will be initiated against these above mention two employees. I just want to make them learn that what customer can do, because I still believe that may be some wrong people will work in the company but company was not wrong & they want the customers and respect the customers. Kindly teach them a lesson so that in future in their career they will not do this with anyone.

B) Kindly advice me what to do to change my number or send somebody who is good enough in customer relationship and reliable also so that I can take a connection.

Kindly resolve these quarries or advice me what to do. Should I go to the consumer court or highlight this chapter in media. Your quick action will be appreciable.

Waiting for a hearing from your side………………………&hel...⇄

Dear sir/mam,
I am regular customer of IDEA, but I am very sorry to say that IDEA has cheated me. I was never thought of this, that IDEA can go down upto this much with there valuable customer for just few rupees...

Actually in my family everybody is using IDEA connection since many years. I applied for a new IDEA post paid connection & I got a call from one of your agency. And
I summitted all the documents & Rs. 500 in cash to them.
And the problem starts from here, the SIM I got from them is still not activated. I made lots of complains to IDEA customer, IDEA stores, even to the agency from where I got the SIM. But all goes invain... just useless.
And now I m going to make complain in consumer forum against IDEA under the section of physically harshment, mentally harashment & 420 for cheating. And I m going to disconnect all the connection that we are using in our family.

And I tell u sir, with very hard heart we have to maigret to another service provider. And u r the only last option for me.
So I request you please needfully check the issue & take action.

I am giving u some details of that agency.

Shaiba BPO Service
18/17, Basement WEA,
Bhakha House, Pusa Lane,
New Delhi-110005
Ph:[protected]

SIM No.[protected]
TFR No. 055

Plz Do Reply.


REGARDS:
Dr. Amit Dabas

Hi my name is OM PRAKASH GUPTA, and my PF No is KN/BN/34272/46736. My concern is i called up to PF OFFICE and i got the information that PF amount has been settled on 13/03/2009.
But i got it confirmed to my bank which is AXIS BANK Ltd [branch office is in GREEN PARK, NEW DELHI], Bank guys told me that they have nt rcvd any cheque, my cheque no is 478165 and 344973, it was settled on 13/03/09, which has been nt rcvd to my bank and nt transferred in my account.
So i request to u that kindly look at this matter, i m waiting for 3 months and i m needy for the same, kindly do the needful...
Thanx & regards
OM PRAKASH GUPTA

Hi,
Myself Mukesh Kumar Chouhan, I had purchased Idea Data Card in around Jan-2009. My Net Setter number is [protected]. I choose a plan 399-Monthly rantal(1GB Free in plan).
They Were set my credit limit 1000 rs only. That consumed in first 10 days still i have not consumed my 1gb free. They told make a intrim payment of 1000 rs we will adjust in your bill. I made payment. Now again i have not used 1Gb but becuase my unbilled is showing 1800 rs. They bard my service. They are saying make 1000 payment or increase ur creadit limit. I asked them put me in unlimited 860rs plan they told but ur creadit limit will remain 1000 rs And u get same problem again and again. Solution is u can increase ur creadit limit by giving 1000 rs in advance refundable.

What A Gatia Plan ur launching Mr Idea.
i m very upset because not able to use service.

Suppose if i choose unlimited plan i have to pay 50000 rs payment. Becuase in unlimited i m consuming.
What a stupid Idea And Stupid Plans;
My mobile no is [protected]

SIR,

MY NAME IS NITIN NANGIA. IAM FROM HAPUR, DISTRICT GHAZIABAD, UP. I PURCHASED A IDEA NET SETTER LAST MONTH AND FROM THE SECOND DAY ONWARDS IT WAS NOT WORKING PROPERLY. I HAVE MADE LOT OF COMPLAINTS TO THE LOCAL IDEA OFFICE, Mr. ANIL(AREA MANAGER, IDEA, MEERUT), IDEA HELP DESK AND TO THE IDEA CUSTOMER CARE. BUT THE SIMPLY SAY IT WILL WORK IN A DAY OR TWO. I ALSO TOLD THEM TO REPLACE THE IDEA NET SETTER IN CASE THERE IS SOME DEFAULT IN IT, BUT THEY ALSO REFUSE TO THAT ALSO. SIR, YOU ARE REQUESTED TO PLZ CHECK THE DETAILS AND TAKE NECESSARY STEPS IN THIS REGARDS.


IDEA LOCAL OFFICE CONTACT NO.:-
[protected], [protected], [protected].

Mr. ANIL(AREA MANAGER, IDEA, MEERUT) CONTACT NO.:-
[protected]

IDEA HELP DESK CONTACT NO.:
[protected], [protected]


CMPLAINT LOGED IN IDEA HELP DESK:
Name:
Number: [protected]@
Content:
Dear Customer, Your Communication ID 74875211 Has Been Registered and will be serviced shortly.Rgds !dea
Time: 27/03/2009 12:54:51

AFTER THIS COMPLAINT ALSO I HAVE TALKED TO THE LOCAL OFFICE AND TO Mr. ANIL IN THIS REGARDS BUT THEY SIMPLY DID NOTHING IN THIS REGARDS. SIR, PLZ HELP ME OUT OF THIS PROBLEM OR EITHER MAKE MY MONEY BACK.


THANKYOU.

YOURS FAITHFULLY
NITIN NANGIA
1316, NEW SHIVPURI, HAPUR.
[protected]

hi,
myself Mr. N M Thakare. Govt officer in Health sevices, Maharashtra.
My idea no is [protected].
i ve been using it since last 5 years.
but i m often receiving calls from idea every now and then, almost 6 times a day. it is disturbing me when i m busy with my work.
i m not at all interested in such stupid calls n messages from Idea.
So Idea should consider the same, else i m likely to move to the consumer council.

So kindly consider the same and take a prompt action.

Hi,

I am Ashish Kumar Singh, My PF No. is KN/BN/34272/63492. I submitted my all the documents in the PF office Bangalore in the month of AUG. 2008. But Still i didn't get my PF Amt. Can you help me to Know the status of my PF Amt. and how much Amt. in my PF account.

Thanks
ASHISH SINGH

Hi,
Idea Cellular, is an over efficient service provider who activates the services unknowingly & starts charging for the same.

In last couple of month idea cellular, Mumbai activated three services on my number namely GPRS, STD & ISD & all without confirmation. & over & above they started charging on daily basis for those services.

On Asking by calling to customer care they Said that I have told them to activate these services by SMSing the service name. But I havn't done that. Still they blame me. They asked to me to send an un subcribe service sms. But they do not refund anything.

This is how idea is stealing money of their customers.

They are also not transferring my call to any of there Superior.

Till date i have lost much of my valuable talk time due to such things.

It's Worst experience i ever had got from any of the service provider.

By An Unsatisfied Customer Of Idea Cellular, Mumbai
Prashant Walavalkar

Dear Sir,
I, Tasleem Ahmad using idea data card since 2 months have problem regarding internet speed. When i connect it to the PC, it shows Connected, but there is no receiving or sending data. When i open any page including google then it displays the page load error. I am living at Khurram Nagar in Lucknow. please take any action on it.
i shall be highly obliged.
Thanks.

Hi All,

I am really very disturbed with all the unnecessary service calls I get on my Idea pre-paid number. I get atleat 6-7 calls daily along with 4-5 messages. I never activated these services. Customer should not get disturbed unnecessarily with all these services, if they don't require them. Please let me know if someone knows how to deactivate them. My number is on roaming from last one month and my incoming calls are even paid on raoming. I am really disturbed with these calls and sometimes I miss important calls even by not picking up with a confusion of getting service call from Idea's end. Kindly Help!

Idea Customer

my no is [protected]
on 29/ 3/2009
my phone displayed "INSERT SIM"
i checked if it was loose but it was ok
i tried my friends sim it detected.
that means my sim is blocked .

is it a way to convay a notice to a customer?

plz activate it

call me


tell me what is the probleme.


thanking u

Jagadeswara Rao

sir,
Facts:
Shaiv BPO Services, 18/17 basement WEA, Dhakha House, Karol Bagh, New Delhi-5 stated to be your marketing promoter contacted me on my prepaid mobile mo. [protected] through their so called executives Mr. Uma Shanker and Mr. Deepak and convinced me that considering the volume of my STD calls post paid plan will be better and economic for me, on further query they assured me that when i feel the plan is expensive then the option for converting it back to prepaid is open for me on the same no. and Rs. 750(amount being advance payment and security of the sim for post paid connection) will be adjusted against my bill for the tariff plan of Rs. 444.

They have sent Mr. Prashant Sahu who issued me a receipt no. 5144 dated 23/02/09 for a sum of Rs. 750 against my cheque no. 429721 issued from State Bank Of India (Tis Hazari Courth Branch) and handed me a sim bearing no.[protected] and assured me that after the clearence of the cheque and verification of my id my post paid connection will be activated and whatever balance i have in my prepaid sim will be adjusted against my bill.On 5/03/09 i had tried my best to contact Mr. Uma Shanker on his mobile no. [protected] but failed, then i sent a msg that due to their poor service i would like to cancel my request to convert my prepaid connection to post paid.

On 6/03/09 a lady executive from Idea Cellular contaced me and assured me as my cheque was cleared and identity being confirmed by their executives personaly and on teleph also, my post paid sim will be activated within 24 hrs. I requested her not to activate the post paid sim as i'm intersed in my existing sim. On my request she assured me if i'm not interested in postpaid connection the amount of Rs. 750 will be refunded within 2 days. On 9/03/09 at about 8:30 pm the registration of my prepaid sim failed. Then i contacted the customer care( prepaid and post paid) but no proper response was given to me.

On 10/3/09 i had mail my complaint to the customer care- Delhi narrating the above facts and requested not to convert my prepaid sim to post paid. The executive named P.S. SINDHU responded to my mail stating that their department is considering my request and the matter will be resolved in 24 hrs.

On 12/03/09 i received a mail from P.S. SINDHU stating that my post paid sim have been activated on 10/03/09. On 16/03/09 i again contacted her that no such connectivity is there in either of my sim(prepaid or post paid) and again requested her to activate my prepaid sim and on 18/03/09 she told me that they are looking into the matter and will respond at their earliest.

On 19/03/09 i requested her to solve my problem within 24 hrs as i'm facing a lot of problem as my clients and investors were not able to contact me as she has misused the technology and ceased my prepaid sim, and till today i have not received any mail from careless customer care people.

I have suffered a financial loss of Rs.95000 above (approx) due to their irresponsible behaviour.

Marketing by convincing a customer properly to preomote the company is a gud idea sir ji.

But grabbing the customer by mischevious activities and false state ment is not a gud idea sir ji.

SUNIL PANDIT
(ADVOCATE)

Dear sir/ Madam,

This is in reference to the complaint regarding the bluff during interaction

With the Idea executive from the below add.-

(SAI Telecom, WZ-72, Mukharjee Park, Tilak Nagar,

Near B.K.Jwellary Delhi-110018

Sahil- [protected], [protected])

An executive above mentioned name came to our works on 22.03.09 & 26.03.09

& explained the idea plan, We purchased 03 nos. of Sim Cards for Rs.600/- each.

(Sim No.[protected]- [protected]- Mr. Brijesh Pandey

.[protected]- [protected]- Mr. Ramesh Kumar

[protected]- [protected]- Mr. Pawan Yadav)

Still these nos . are not activated, & executive is not giving any response and when we have conferm from nearest idea retailer then we know than no any plan such type of plan available in market and the excutives mis guide us .

Now we are not interested to activate & use these nos.

So I request you to you please refund our amount from above dealer .

Plss do needful.

Hope for fruitful response from your side.



Thanks & regards

Ramesh Kumar

Sandhar Components Manesar,

24&25, Sec.3 IMT, Manesar

Gurgaon

+91-[protected]

What an Idea to [censored] the happiness and money of people with your [censored]ing Idea Net Setter rather it would be better if you [censored]ers name it "Idea To [censored] Net Users". I purchased Idea Net Setter by seeing the advertisement and it states that it is high speed internet connection speeds at maximum of 236.8 kbps...u know what speed im getting amazing speed of 0.0 to 1.6 kbps...so u know what...it takes atleast 15 minutes to just open up google home page then imagine if i was to download a song of 8mb...i would grow ol by the time it actually downloads to my computer...forget about watching onlinr videos...these Idea and think on a Idea to just [censored] peoples happiness abd rob money for this [censored]ing service...its better if you shell out 10 bucks to a local internet cafe and surf there...instead of just [censored]ing around with these Idea and ethicless who never attend customers calls...im going to consumer forum to sue IDEA...Idea number - [protected] = Hyderabad

hiiiiii...

i'm purchase a Idea data card 2 days ago & i am fully disappointed with the speed and connectivity...my gtalk is not working with it properly...at time of loading chat service it gets disconnected...

or when i open 2 or 3 pages at a time its gets disconnected...

what is the problem sir ??
Why is it happend???

Solve the problem...plsssssssssssssssssssssss...

Urgent:--- I feel extremely dejected in writting this mail.

1. Some Aryan called me and offer me to convert the idea prepaid i.e [protected] to post paid. and told me that your call rate will be 10p per min and you will get 600 mins idea to other free @ 249 monthly rental plan. but when i called to customer care they are saying different. I gave him 500 Rupees also for this scheme.

2. They promised that the Sim will be activated within 24 hrs. I called many times to too many numbers (Which are Mentioned Below ) Now its been more than 6 days. Still my phone is not activated.

Ruchi (HR):-- [protected]
Jasveer [protected]
Aryan [protected]
Riya [protected]
[protected]
[protected]
[protected]
[protected]

Add: Shaiv BPO Services 18/17 Basement, WEA, Dhaka House, Karol Bagh
New Delhi: 110005, Phone:[protected], [protected]
Comp. Code: TFR-055

No Body is ready to pick my Phone and when they Hear my Name. They cut My Phone. Please Do the Needfull.


Thanks & Regards
Sumit Bagga
[protected]

This is complaint regarding your employee in customer care department, not giving proper solutions to our questions.Instead of giving solutions to our problems, just urguing with us & saying( i.e your personnel problem), so you have to lookout.These words are said by one of your customer care executive named Ritesh Chillal, Emp Id-705563.
We are not yet satisfied by your Customer care employees service.your employee says that, it is not their duty, regarding my complaint.Our complaint is that why Customer care employees are employed in company, if they say that is not related to them & unnesesarly Urgue & use abuse Language.
We want to look in this matter urgently.

i purchased a mobile sim of idea from New India Electronics (a branch of kings electronics), Panvel Tel[protected] on 22 march 2009 and submitted all required documents i] Pan card Xerox ii] Electricity bill Xerox iii] Photo
On first two days the shopkeeper was saying your account will be activated shortly in half an hour but still Its five days gone and mu number is not activated
when I call to Idea customer care of Idea they are way far from customer friendly, Hardly get connected from any other network and idea customer care no 12345 is blocked from my idea mobile, they just keep telling send the documents by courier, If you send mails to their customer care there is only a auto generated response nothing else
And just see the mail receipt from one of their customer care executive amit Bhandari he just send a mail saying that your number is activate without confirming whether it is activated or not

from Care Mumbai <care.[protected]@idea.adityabirla.com>
to **********@******.com
date 25 March 2009 11:24
subject activation of prepaid number 9594********
hide details 11:24 (21 hours ago)

Reply

Dear Mr. *****,


Thank you for writing to Idea cellular Ltd.

With reference to your email, we wish to inform you that the services of Idea mobile number 9594****** have been activated with effect from March 24, 2009.



We regret the inconvenience caused to you.

We look forward to a long and fruitful association with you.

Regards,

Amit Bhandari

Customer Care

Idea Cellular Ltd.

In case you require any further assistance, please:
1. Call the toll free number 12345, available only from your Idea mobile, anywhere across India.

2. Call at [protected], in case you are not using an Idea connection (not a toll free number).

3. Write us at care.[protected]@idea.adityabirla.com


well any way I can submit new documents but the problem is now the retailer Kings Electronics can make misuse of those previous documents submitted for getting connection for any illegal matter like terrorism. What should I do now? and if this document problem is not a issue then why this all security bubble, just to increase inconvenience to customer,
Anyway send the same letter to security officials of india,
Well there is no rule to give receipts for any documents submitted

Simply I am just going to stay away from Idea cellular and Kings Electronics panvel in Future

Executive Engineer, Public Works Division, Achalpur submitted all necessary documents on 23rd inst. @ Catch Services, Rajapeth, Amravati for getting an internet connection. A net-setter has been received but has not been activated yet on 25th inst. It has been told that it is being activated in the noon today dtd. 25th. after verification of address proof centre. Ours is Govt. organization and we requested to concerd office to get activated net setter 849 plan a post paid connection with unlimitted download plan. But no responce we are getting from Amravati (M.S.) office. The person bering cell No. [protected] is not attendind our call since noon today. You are requested to consider our urgency and do the needful regarding activation of an internate connection. My cell No. is[protected] & expecting +ve action.