IndiaBulls Complaints & Reviews

Dhani Debit Card Payment
Hello sir 8day left but
Refund not receiving Rs . 4999
Refund ID: CR21060107353420687091304
Cancelled date 01/06/2021
Mobile no [protected]

Yesterday I was loading the wallet with rupees 3779 via UPI payment App Lazypay I got the link to make payment in the App.

I accepted it & processed the payment there was no response in Dhani App after procedure & the transaction was also seen pending in lazypay app so i decided to close the Dhani payment page thinking the payment would get failed

But after sometime the pending status of the transaction got successful in Lazypay App

As soon as I saw the transaction was successful i opened the Dhani app to check my wallet balance but amount was not loaded in the account, but the money has been debited from my lazypay app showing as a successful transaction

If you have received this payment kindly update my wallet status or refund to its original source.

My nails is Ridhima Midha
Mobile no [protected]
Email is [protected]@gmail.com
Dhani Account no [protected]

I have Been writing to customer care since a month
The app does not work
My emi never updated and they are asking to pay overdue charges through mesg

Freedom card inactive as subscription fees was not deducted from my account though if had money, though following up also they are sleeping over it . I m not even able to pay manually through app

None of the emi is updated in my account, they are just fooling around
I have raised a leagal complaint against fraud too, Dhani will recieve the notice soon.

Please tell as dhani team is least bothered on my emails and customer care never picks up cal.
I hope you help now

I an trying to get IT claim certificate for 2021 -22 for our loan ; HHLMYS00128152
through Toll free no.[protected]
But I am getting this no.doesnot exist

Dear sir/madam,
I hold a dhani freedom card and the credit limit of this perticular card is 5000Rs. Today morning I have done a transaction of 500Rs through Paytm and the transaction got failed but the amount got deducted from my credit card. The refund process has been done by Paytm successfully and the reference number for the mentioned transaction is[protected]. Now the same amount (500Rs) didn't reflect back to my dhani freedom card account. So kindly do the needful as soon as possible from your end. My registered mobile number is [protected]. If possible please give a call to this number and sort it out ASAP.

Dear sir/madam,
I hold a dhani freedom card and the credit limit of this perticular card is 5000Rs. Today morning I have done a transaction of 500Rs through Paytm and the transaction got failed but the amount got deducted from my credit card. The refund process has been done by Paytm successfully and the reference number for the mentioned transaction is (refund reference number[protected]. Now the same amount (500Rs) didn't reflect back to my dhani freedom card account. So kindly do the needful as soon as possible from your end. If this transaction problem couldn't sort before 12pm then again this amount will convert into 3 EMI's. My registered mobile number is [protected]. If possible please give a call to this number and sort it out ASAP.

They changed my home loan interest rate to 10.5 % which is very high . In Market other banks are providing 6.5 %. While taking they gave very minimum interest rate. Now they revised with out any humanity.

Kindly revise my interest rate.
My Loan Account number is
HHLANN00323920

I have a personal loan may, 2019. My loan have E.M.I- 24 month, but 3 e.m.i due for lock down. In month of jun 1 e.m.i bank or 1 e.m.i bank collector hand. Since then full from e.m.i bank.I was asked to close the loan then 2/3 part, i was agree then i was called month February not hinted to bank. so i was paid Rs.5000 dated 22.01.2021 phonepe app. But company again deducted money to e.m.i at 05.02.2021 then i was paid from bank normally. Suddenly month of may company was called, by phone if you are paid Rs. 1346 dated 19.05.2021 phonepe app time at about 10:28 hrs company have n.o.c, but have not n.o.c. Again company was massage my due amount Rs. 3 .at last dated 05.06.2021 company call by my three e.m.i due then i shout on call and mentally press, i was puzzled.
So please kindly help me

I have transfer of rs 2034 from dhani wallet to bank account. It's been completed 1 day but my money is not transfer... Plz help

Please delete my account is on dhani app and permanently stop all the services running
As I am not feeling safe with it
Please permanently delete my account

Hi All,

Whom so ever it concerns.

Today I had applied to Dhani Credit Line No EMI Loan:
As per my understanding and display shown in Mobile Application, I was supposed to receive 43873 Rs as part of Credit Line for 50000 Rs. Along with this it was promised that 5100 would be credited in my Dhani points which can be used to pay my bills or recharge any other services available on Dhani.

I had opted for this due to COVID medical emergency and I received only 43873 Rs in my Dhani Wallet.
5100Rs worth nothing was credited into my Dhani account.

Secondly, it was mentioned that no processing fees would be changed for bank transfer, now post availing the credit line it's charging me to the extent of 2.75% of fees.

Thirdly, there was no mention of the limit of transaction. This is totally uninformed to customers and Dhani has been directly misleading the customers.
The kinds of limitations that I have been facing as listed below.
I cannot transfer more than 10000 Rs. If that is the case why are customers not informed of the same prior?
When I tried for 10000 Rs, it showed again only 5000Rs allowed per transaction. So I did two transactions of value 5000+4500 Rs to my bank account.
Interestingly, per account I can only transfer only 10000 Rs for a given month.
If that is the Transaction limit then why don't you directly transfer the amount to the Customers Bank Account?. Quote on Quote this sort of limits are only set to benefit the firm only and not customers. Such limits will not allow customers to withdraw the amount from their by company dually benefiting i.e. money does not leave their/Dhani's bank balance for months and also customers are charged with monthly Interest/EMI.

However, the 9500 Rs that I had transferred from Dhani Wallet to Bank Account has not yet been credited to my bank account.

I want the below points to be addressed.

1) Cancel the Dhani Credit line and you can directly take the refunds from my Dhani Wallet. As this sort of limitation is of no use to customers.

or

2) Credit 5100 Dhani points as cash into Dhani wallet, unlocking the limitations.

or

3) Freeze the Dhani Account and face the consequences in Consumer Court. This is for all the misleading information and hiding of information and keeping consumers in blind.

Well, it's not that I am writing the email directly, I have tried at least 50 times calling customer care as stated in Contact Us[protected] and[protected]. Not even once I was connected to any executive to speak with each time I ran through IVRS and waited for 8 to 10 mins automatically and then it disconnected. This means I have spent more than 100 Mins on calling your customer care. This also contends to creating mental stress to customers by making services unavailable for consumer court.

Loan was taken by me from india bulls three years back. They offerred me rate of interest as 10.5%. after comparing with other financial institutes, found slightly lower than others. This seemed to my biggest mistake in life as within 5 months they increased the rate of interest to 15.3%. this was a trap to cheat their customers. I do not know how they can do this with the customers who trusted them. it was my 10 years of loan and they had made it 20 years of loan. I do not know how they will be able to digest my hard earned money. I want all my calculation of loan with same rate of interest which was promised to me. This is a clear case of cheating as my instalement of 6747 will speak volumes which would clearly prove that cheating was done by indiabulls.

I have done transfer of Rs 425 to my bank account from my dhani pay wallet on 31st May 1.12 pm in banking hours nearly done but not credited to my beneficiary account yet and today is 3rd June they said we are doing by NEFT and it takes time 4 to 5 hours only but my transaction have completed 4 days.

On 27th may I paid my all pending EMI (431.51 rs)and close my loan through foreclosure link which provided me Indiabull dhani company. But after successful payment my EMI still pending on dhani one freedom credit card. 31 th may dhani sent me on my email no due certificate (NDC) but still show on dhani apps my EMI pending.so sir please help me for close EMI because I already payment my all loans. my dhani no - [protected], dhani email- [protected]@gmail.com, loan account no-CL15788663. Description bellow I sent some screen shot for payment proof.

I pay Rs 10355 on[protected] through link provide by dhani. The payment was deducted but after some time i received a failed transaction message from dhani. Till now no refund was made by dhani

I ordered medicines 5 medicines on 23rd May for the cost of Rs 3332/- and paid the money online out of the 5 medicine i ordered I recieved only 1 covid kit which was provided for free by Dhani and the rest medicines which were at cost were not delivered and I tried calling customer care and mailed them but got no replies from mail . And customer care different representative said different things Someone said order will be delivered Someone said order is cancelled and refund will be in 47 days . No resolution was given and now they are not even picking up the call and not replying to mails .
My order I'd ORD50652

Sir,
I have done 2 transaction and both got failed.
My first transaction on date 02/06/21 at 01:34 am of Rs.500 on Paytm got failed but money got deducted.
And second transaction on same date at 11:54 am of Rs.5059 on FreeCharge got failed and money got deducted.
So, please solve this problem by tomorrow as i am very much low in cash. I have attached the screenshot of failed transactions below.
My registered mobile number - [protected]

Dear Sir,

I have requested for LOD on April - 6th, as I want to transfer the remaining Balance of my Home Loan Account No :- HHLKOL00116727.
The mail is under reference number:- List Of Documents CRM:0566729.

Today is 56th Day, and I have still not received it even after requesting almost every single day. Team is harassing me, and causing me loss of money, and mental peace. Its now become tortuoros to chase on a daily basis.

Kindly help me urgently

Gopal - [protected]/[protected]

Dear sir, I have made a balance transfer to a beneficiary after adding successfully by Dhani App. I tranfeted Rs. 1000 to that beneficiary on May 2021 at 1.53 A.M. but even after 10 days it is still not credited to beneficiary bank account. I made complaint of it through chat and email [protected]@dhani.com. The veficiar was Liniya Satish Yadav.
I tried to contact to customer care at [protected] but I am unable to getany response.The moneey was tranfsered to

Hi dhani team

On 25 may I tried to load my wallet with 5000 rupees via upi.
My money deducted from my bank account but wallet didn't loaded.

My mobile number is [protected] which associated with my dhani app.

Today after 7 days I don't get my money back.
Bank told me that they have successfully done this transaction .

And I have upi refrence number for this transaction and I have also screenshot of my e passbook where transaction details are available if you need I can give you.

Please take a look and refund my money