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IndiaBulls Complaints & Reviews

3.1
Updated: Jul 29, 2025
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B
Bpratik 609
May 4, 2021
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Hi,

Im getting frequently msgs from IndiaBulls dhani

Please stop this nonsense as im literally not interested in your any services.
IndiaBulls customer support has been notified about the posted complaint.
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    T
    techoctxine
    May 4, 2021
    Resolved
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    Resolved

    On 20 april2021 at 6:36 a.m., I made a transaction of ₹5000 on PAYTM MOBILE SOLUTIONS merchant but it failed at merchant whereas money got debited from dhani wallet. Despite mailing them with all the issue highlighted screenshot many times with accurate details they misinterpret the disputed transaction and starts considering another transaction as issue and wastes much of time, when I calls them on phone they again and again asks to mail. See the screenshot for what my concern is and what they are replying?
    May 10, 2021
    Complaint marked as Resolved 
    Company refunded my amount on 10th may2021. Thanks
    IndiaBulls customer support has been notified about the posted complaint.
    May 04, 2021
    Updated by techoctxine
    Dhani registered mobile- 8527XXX599
    Registered email- [protected]@gmail.com
    Verified Support
    May 05, 2021
    IndiaBulls Customer Care's response
    Dear Customer,

    Request you to provide us with your contact number via private message/DM so that we can connect with you regarding concern.
    May 06, 2021
    Updated by techoctxine
    once again paytm merchant today i.e. 6 may2021 confirmed the transaction as failed on contacting and also said that no money should be debited.
    Whereas dhani debited my money, now dhani support in their latest mail response of today claims that the transaction is successfully settled to paytm merchant I don't understand how, on what basis, proofs dhani claims it fraudulently? Even now their support doesn't picks up the call.
    Totally unsatisfied with dhani support team action towards resolving my issue till now!

    I am also attaching paytm latest certification on transaction as failed as well as dhani support latest response:-

    Dhani registered phone no- [protected]
    Registered email- [protected]@gmail.com
    (Same above contact details can also be used to contact me in case if needed)
    May 06, 2021
    Updated by techoctxine
    Attachments:-

    May 06, 2021
    Updated by techoctxine
    Contact details
    Phone- [protected]
    Email- [protected]@gmail.com

    May 06, 2021
    Updated by techoctxine
    I have shared above all the details asked and required.
    Kindly help me with resolution I am still waiting?
    Verified Support
    May 08, 2021
    IndiaBulls Customer Care's response
    Dear Customer,

    We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

    Regards,
    Team Dhani
    Verified Support
    May 10, 2021
    IndiaBulls Customer Care's response
    Dear Customer

    Please be assured that our team is already working on your concern and will provide you with an update soon.
    May 10, 2021
    Updated by techoctxine
    I got my refund on 10th may2021. Means a lot thanks!

    Verified Support
    May 11, 2021
    IndiaBulls Customer Care's response
    Dear Customer,

    Your feedback is valuable to us, we will surely notify our team and wish to provide better service in future.
    I got my refund on 10th may2021. Thank you all!
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      R
      Rupak@83
      from North Lakhimpur, Assam
      May 3, 2021
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      Address: NORTH LAKHIMPUR ASSAM

      Close my account dhani, ACH ECH...Sir, I have made all my repayment Then why not be closed Dhani respectfully inform you my name is Rupak Boruah my customer ID-
      [protected], Opening Dt-25/01/21, application CL 12357738 and register mobile number [protected]
      Kindly help me close my dhani Account
      Contact Number [protected]
      My Reg Email address [protected]@gmail.com
      I not interest your loan application and wallet kindly deactivate my wallet account, Dhani, ACH ECH close unnecessary debit my savings.. I all repayment done successfully completed but unnecessary debit my account balance 27/4/21 to 28/4/21 return my money back my bank account not interest your loan application and wallet kindly deactivate my wallet account, Dhani, ACH ECH close unnecessary debit my savings.. I all repayment done successfully completed but unnecessary debit my account balance 27/4/21 to 28/4/21 return my money back my bank account
      not interest your loan application and wallet kindly deactivate my wallet account, Dhani, ACH ECH close unnecessary debit my savings.. I all repayment done successfully completed but unnecessary debit my account balance 27/4/21 to 28/4/21 return my money back my bank account
      IndiaBulls customer support has been notified about the posted complaint.
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        V
        Vaibhav Puri
        May 2, 2021
        Resolved
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        Resolved

        I made a bank transfer from your Dhani app yesterday and the amount is not credited in my bank account.

        After reading some FAQs I realised that it may take 4 to 5 hours to reflect, but it's been almost 18 hours now. And I am really worried about my money.

        Please transfer my money as soon as possible, I have more transactions to make.

        Please do the needful and help me out.

        Really bad experience from your services.

        Awaiting your response,
        Vaibhav Puri.

        Phone number - [protected]
        Customer ID - [protected]
        May 3, 2021
        Complaint marked as Resolved 
        I received money this afternoon.
        IndiaBulls customer support has been notified about the posted complaint.
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          R
          Rupak@83
          from North Lakhimpur, Assam
          May 1, 2021
          Resolved
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          Resolved

          Address: NORTH LAKHIMPUR ASSAM

          Close my account permanently
          I respectfully inform you my name is Rupak Boruah my customer ID-
          [protected], Opening Dt-25/01/21, application CL 12357738 and register mobile number [protected]
          Kindly help me close my dhani Account
          Contact Number [protected]
          My Reg Email address [protected]@gmail.com
          I not interest your loan application and wallet kindly deactivate my wallet account, Dhani, ACH ECH close unnecessary debit my savings.. I all repayment done successfully completed but unnecessary debit my account balance 27/4/21 to 28/4/21 return my money back my bank account
          Aug 7, 2021
          Complaint marked as Resolved 
          IndiaBulls customer support has been notified about the posted complaint.
          Verified Support
          May 03, 2021
          IndiaBulls Customer Care's response
          Dear Rupak Boruah,

          Be assured, your remarks will reach out to the concerned team and you will be contacted soon in this regard.
          Verified Support
          May 04, 2021
          IndiaBulls Customer Care's response
          Dear Rupak Boruah,

          We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

          Regards,
          Team Dhani
          Verified Support
          May 06, 2021
          IndiaBulls Customer Care's response
          Dear Rupak Boruah,

          Please be assured that our team is already working on your concern and will provide you with an update soon.
          May 09, 2021
          Updated by Rupak@83
          My complaint pending...
          Close my account permanently
          I respectfully inform you my name is Rupak Boruah my customer ID-
          [protected], Opening Dt-25/01/21, application CL 12357738 and register mobile number [protected]
          Kindly help me close my dhani Account
          Contact Number [protected]
          My Reg Email address [protected]@gmail.com
          I not interest your loan application and wallet kindly deactivate my wallet account, Dhani, ACH ECH close unnecessary debit my savings.. I all repayment done successfully completed but unnecessary debit my account balance 27/4/21 to 28/4/21 return my money back my bank account
          Verified Support
          May 10, 2021
          IndiaBulls Customer Care's response
          Dear Rupak Boruah,

          Please be assured that our team is already working on your concern and will provide you with an update soon.
          Verified Support
          May 22, 2021
          IndiaBulls Customer Care's response
          Dear Rupak Boruah,

          We would like to inform you that we have shared the resolution to your Email ID. Do let us know for any assistance required in future.
          Dear Rupak Boruah,

          Please be assured that our team is already working on your concern and will provide you with an update soon.
          Dear Rupak

          Please be assured that our team is already working on your concern and will provide you with an update soon.

          Regards
          Team Dhani
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            D
            Dlv27
            Apr 30, 2021
            Resolved
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            Resolved

            Hi Team,

            My friend Christina Peter is getting charge by INDIABULLS DHANI.

            She has not even taken loan and unnecessarily they are charging continuously to her account.

            First they rejected her loan and now they are charging without any reason.

            Shame on dhani charging in such hard times. Complete fraud by dhani
            Aug 14, 2021
            Complaint marked as Resolved 
            IndiaBulls customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2021
            IndiaBulls Customer Care's response
            Dear Customer,

            We request you to share your contact details so that we can assist you in a better way.
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              S
              Sumitllllll
              Apr 29, 2021
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              Dear sir I had done a transaction on 29/04/2021 at 8:24 pm i had paid rent of rs. 700 from paytm and it got failed and paytm refunded my money but money is not recieved in my dhani wallet please do something and give my money back I'm attaching the screenshot of refund message. My contact number is [protected] my dhani registered number is [protected] and my customer ID is [protected] and my registered email id is [protected]@gmail.com and my transaction id from paytm is[protected] do something i need it please...
              IndiaBulls customer support has been notified about the posted complaint.
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                S
                santosh30032002
                from Mumbai, Maharashtra
                Apr 28, 2021
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                Address: Avini Hills Apartment. RR Nagar, Bangalore

                Dear Sir,

                The company ahs introduced Freedom Card on their app, that app doesn't allow me to login with my user id,

                They have started to deduct money from my bank account as monthly fees when i ask them to stop and revert the money, they have stopped responding.
                IndiaBulls customer support has been notified about the posted complaint.
                Dear Santosh,

                We have shared a resolution/update on your registered mail. For further queries/concerns kindly write back to us.
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                  S
                  saikumarkindigeri
                  Apr 27, 2021
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                  Address: Mumbai

                  I've tried to withdraw 500rs from dhani pay wallet to my account by using Paytm and in Paytm it is showing that refund has been initiated to the debit card of dhani pay but actually refund not initiated.
                  Refund my money as soon as possible
                  IndiaBulls customer support has been notified about the posted complaint.
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                    S
                    Sumitllllll
                    Apr 27, 2021
                    Resolved
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                    Resolved

                    My transaction got cancelled and money refunded back by paytm but still I didn't get my money in my dhani wallet or card. My Transaction was done on 27 April 2:24 PM on Paytm. I attached paytm refund Screenshot, please do the needful and refund my money.
                    Apr 30, 2021
                    Complaint marked as Resolved 
                    IndiaBulls customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 27, 2021
                    IndiaBulls Customer Care's response
                    Dear Sumit

                    Apologies for the issues faced by you Request you to provide us with your contact number so that we can assist you in the best possible way

                    Regards,
                    Team Dhani
                    Apr 27, 2021
                    Updated by Sumitllllll
                    My contact number is [protected] and my email id is [protected]@gmail.com
                    Verified Support
                    Apr 28, 2021
                    IndiaBulls Customer Care's response
                    Dear Sumit,

                    Our team tried to contact you but could't get through. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.

                    Regards,
                    Team Dhani
                    Apr 28, 2021
                    Updated by Sumitllllll
                    I'm sorry for today please contact me at 6 pm tomorrow my number is [protected]
                    Verified Support
                    Apr 30, 2021
                    IndiaBulls Customer Care's response
                    Dear Sumit,

                    We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

                    Regards,
                    Team Dhani
                    Verified Support
                    May 01, 2021
                    IndiaBulls Customer Care's response
                    Dear Sumit,

                    Please be assured that our team is already working on your concern and will provide you with an update soon.
                    May 02, 2021
                    Updated by Sumitllllll
                    Refund of rs. 1730 is done but i have one more refund of rs 700 which is still not refunded
                    May 03, 2021
                    Updated by Sumitllllll
                    Money has been credited thanks for the help
                    Verified Support
                    May 03, 2021
                    IndiaBulls Customer Care's response
                    Dear Sumit,

                    We hope that our team has contacted you and assisted you with your request. Do let us know for any assistance required in future.

                    Regards,
                    Team Dhani
                    I'm sharing the msg screenshot that the msg sent by paytm the time when transaction got failed and paytm refunded money but still it is not recieved in my dhani wallet
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                      D
                      DEVENDRA SINGH BORUNDA
                      Apr 27, 2021
                      Resolved
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                      Resolved

                      Hello,

                      I have transferred 15000 rs yesterday from dhani wallet to my bank account. But still now I didn't receive the amount. And I called to customer care number also no proper way to connect with the customer care executive. We are taking loans only for urgent basis, but if it doesn't work in time, then what use..Kindly support.
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      IndiaBulls customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 27, 2021
                      IndiaBulls Customer Care's response
                      Dear Customer,

                      Apologies for the issues faced by you Request you to provide us with your contact number so that we can assist you in the best possible way

                      Regards,
                      Team Dhani
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                        B
                        Brick Chattels
                        Apr 26, 2021
                        Resolved
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                        Resolved

                        I am not able to login in my Dhani App to clear the dues. 5 days before I got the sms that your dhani app is blocked without giving any reason. I am not able to clear the dues. - [protected]@gmail.com . Written so many emails but not able to get a proper reply. Even there customer care number is not connecting
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        IndiaBulls customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 28, 2021
                        IndiaBulls Customer Care's response
                        Dear Customer,

                        Your remarks have been noted and shared with our concerned team. Request for your patience in the interim.
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                          A
                          abhishekmahant
                          Apr 26, 2021
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                          Address: chennai

                          I have made the payment for my loan closure using the payment link provided by dhani customer support team but even after ** hrs the loan is still not closed have tried to contact
                          IndiaBulls customer support has been notified about the posted complaint.
                          Dear Customer,

                          Our team tried to contact you but could't get through. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.

                          Regards,
                          Team Dhani
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                            U
                            Uddipan Pal
                            from Kolkata, West Bengal
                            Apr 26, 2021
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                            I have received msg on my registered number [protected] that my Dhani Pay card dispatched to my address on 17/04/2021 but till date the card not received so please do the needful to deliver the card moreover I transfered 1050/_ from my Dhani wallet to my bank (PNB) on 25/04/2021 and instantly showing on the Dhani app that the bank tranfer is sucessfull but till now I did not receive money in bank so please take immidiate action to solve the matter as early as possible please.
                            IndiaBulls customer support has been notified about the posted complaint.
                            please check the images
                            please check che images for further details
                            IndiaBulls Customer Care's response, Apr 29, 2021
                            Verified Support
                            Dear Uddipan,

                            We request you to share your registered contact details so that we can assist you in a better way.
                            please check the images for details
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                              C
                              chiluka devender
                              Apr 25, 2021
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                              Amount transferred on 22nd of April 2021 but til now I haven't received the amount to my bank
                              IndiaBulls customer support has been notified about the posted complaint.
                              Dear Customer,

                              Apologies for the issues faced by you Request you to provide us with your contact number so that we can assist you in the best possible way

                              Regards,
                              Team Dhani
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                                A
                                Ak203764
                                Apr 25, 2021
                                Resolved
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                                Resolved

                                Firstly i just completed my dhani one freedom card application and did not activated it still dhani started charging my subscription fee from that day one day i recieved a message that quarterly charge will be drbited from account on 30 april 2021 i contact [protected]@dhani.com they said u can only deactivate it from app so i paid subscription fee and after that i didnt got any cancel plane option i didnt took 1 rupee loan from it and dhani is charging subscription fee.i cant pay these fee uselessly plz deactivate my everyplane even deactivate my account i am feeling like i have to suicide due to their harassment and fraud plz cancel my subscription my email is [protected]@gmail.com contact no-[protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                IndiaBulls customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 27, 2021
                                IndiaBulls Customer Care's response
                                Dear Customer

                                Our team tried to contact you but could't get through. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.

                                Regards,
                                Team Dhani
                                I also have a similar complaint. Your Dhani Lifetime Free Cashback Card is just 1 step away. Enter details to get your card now & enjoy 2% cashback on all spends. Click http://1kx.in/mfxtT

                                This is how they sent message. Then now 1399 + GST is being charged. Totally fraudulent, avoid like plague
                                I have same complaint it is charging me extra In the name of subscribtion fees It should be optional and you should deactivate the card and don't let to use untill you give the subscription fee and it is wrong my phone number is[protected] email is [protected]@gmail.com
                                Sir mera due ek v rupya nai hai lekin fhani wale sb mujhe 2700+ rupya mang rhe hai jhutt ka or mera card inactivate kar diye hai or subscription fee v le rhe hai
                                Sir mera due ek v rupya nai hai lekin fhani wale sb mujhe 2700+ rupya mang rhe hai jhutt ka or mera card inactivate kar diye hai or subscription fee v le rhe hai
                                I am using dhani card my card is inactive mode but they are charging subscription fees every month but I am not going pay any amount plz give me some solution
                                My email is is shubham1989.[protected]@gmail.com
                                IndiaBulls Customer Care's response, Feb 21, 2022
                                Verified Support
                                Dear Shubham,
                                We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.
                                Neha, Team Dhani
                                I am using dhani card my card is inactive mode but they are charging subscription fees every month but I am not going pay any amount plz give me some solution
                                My email is [protected]@gmail.com
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                                  M
                                  Mr. Fencer
                                  Apr 24, 2021
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                                  Website: Dhani.com

                                  I want to deactivate dhani credit line because I am not able to pay subscription fees every month, I also want to clear my EMI right now.
                                  Contact number-[protected]
                                  [protected]@gmail.com
                                  Customer ID of dhani-[protected]
                                  I tried several times on customer care number but no-one is there I also tried on support email but there is no helpable revert was come.
                                  IndiaBulls customer support has been notified about the posted complaint.
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                                    S
                                    Sandeep943126
                                    Apr 24, 2021
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                                    Ao they are asking for money which is not mentioned i paid my emis and still they are asking for money can’t you see there are so many complaints against this app take some action please
                                    IndiaBulls customer support has been notified about the posted complaint.
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                                      P
                                      Piyush Ved
                                      from Delhi, Delhi
                                      Apr 23, 2021
                                      Resolved
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                                      Resolved

                                      I have transaction on Paytm Marchent by Dhani Cashback card but Money was failed on 16April but My refund is Not credit in my dhani card
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      IndiaBulls customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 24, 2021
                                      IndiaBulls Customer Care's response
                                      Dear Piyush Ved,

                                      We Request you to provide us with your contact number so that we can assist you in the best possible way

                                      Regards,
                                      Team Dhani
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                                        R
                                        roizlive
                                        Apr 23, 2021
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                                        Sir I mistakely entered my card number on the place of account no for a money transfer of 110 today at 6 45 pm 22 April 2021 on dhani application

                                        Dhani register mobile - [protected]

                                        Reference number is in picture below attached please help regarding this
                                        IndiaBulls customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We Request you to provide us with your contact number so that we can assist you in the best possible way

                                        Regards,
                                        Team Dhani
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