Matrix Cellular Complaints & Reviews

Alarming Cheating!

My Matrix number is [protected](Mobile number)
Challan Out no.:136926
SIM number:[protected]

This is regarding Misquote of postpaid sim charges from Priyanka Thakur.
2 months back i happened to travel to Atlanta from Delhi and i asked the Sales Executive in Delhi Matrix Office to come and meet me.I am an employee of NIIT Tecnologies ltd Delhi and i am on official visit to Atlanta.
I met Priyanka Thakur in my officewho works in Matrix Delhi.She quoted me a plan for US that was a 30$ plan.According to her 30 $ was rental amount and calling charges were 0.25/min(10rs/min)cents per call incoming and outgoing international and local.I had also told her that i would dicontinue services in case plan doesnot suit my expenditure.So after one month after several reminders to priyanka she gave me a bill of 2394 RS. which was deducted from my credit card without informing me.
She sent me a bill for this amount however this was not the actual bill.After 2 months they deducted 50000 rs from credit card again without informing me.After sevral inquiry i was told that my bill had exceeded 1Lakh rs.When i looked into the bill i came to know that Matrix charges 0.89cents/min(40 Rs /Min)for international call.which is more than thrice of what i was told.My mistake was that i believed in the word of mouth of Priyanka Thakur.
If i would have known the actual amount of calling charges i would not have taken this card at any cost because i have various options that give me international calling charges just 6-7Rs/min.
I want to know what action does company take if there employees are giving fraud quotes to the customers.
I have been under huge mental disturbance due to this.
Please let me know what should i do to solve my problem.

I used the matrix data card in the US. The only reason I used them was
A) They were located in the VFS office for the British Visa section. Hence It was assumed that they are above board.
B) Since they are selling from India, I presumed that they would be cheaper.
How wrong I was.
A) They gave me a phone which did not work. It was very expensive buying a phone for the Sim card because I understand that they do not use Sim cards there.
I managed to borrow one from a friend
Beware using for SMS. Nobody keeps a tag of SMS that you recive. You will get a bill for an amazing number of text messages they say you received or send. And they charge Rs 16 each time even if Matrix sends them.
Internet Usage
I got a bill for over rs. 30000 for 32 minutes usage. That comes to RS. 1000.00 Per minute, Later after several months they generously refunded some money. The BILL STILL CAME TO RS. 300 PER MINUTE.
The sales person will give a lot of rubbish talk and completely mislead you and dupe into buying their product.
THEY TAKE A CREDIT CARD COPY AND SAY THAT THEY WILL BLOCK RS. 10000.00. AS A MATTER OF FACT THAT IS RUBBISH.
THEY ACTUALLY DEBIT WHATEVER THEY WANT .
MY ADVICE BEWARE OF MATRIX
BEWARE OF MATRIX

Hello Sir/Ma'am,

I was using the connection of Hutch via Matrix cellular services earlier. The contact person was Mr Manoj Bansal from Matrix cellualr who gave this connection to me. I piad all my bills on time while using the connection. Once I was unable to pay the bill at bill payment center and called Mr Manoj for collecting checque from me. He told me that their company ofer this service and he will be collecting the cheque to clear my outstanding amount. Manoj came to my office and I gave him the cheque. On the same day my connection was stopped from backend. I tried calling the Matrix customer care but was unable to reach them. I called up Manoj and requested him to help me.

Insetad of helping me, he asked me to cancel the connections as customer service for Matrix is very poor. I was shocked to hear this from their own employee and decided to disconnect my numbers. I called up customer care for matrix to take the request and they denied. Then I requested Manoj to take the request and he asked me to send an email to [protected]@matrix.in, which I did.

I never recieved a reply from them except once where they told me that my late charges has been reversed. Since I paid the bill and same day I put the request for the cancellation of my number, but Matrix people were not disconnecting my numbers. I tried calling Hutch but they said that they can not do anything as it has to do with Matrix Cellular services. I kept on sending emails to MAtrix but no one replied.

Since I heard nothing from Matrix, hence I moved ahead and purchased new connections of Hutch. After almost an year I recieved a leagl notice from Matrix that I have to pay the bill of Rs 752.64.

I tried calling the contact person and told him about the scenario, but he said that he will not do anything and I will have to pay the bill. When I told him about Manoj Bansal, he told me that he has left and he can not help me. I then told him that I paid the advance rent of Rs 444 on my cconnection, so reverse that and send me the final bill which I can pay, but I never recieved the bill. I am trying to call these guys and also sending email at the lawyers email address who sent the legal notice but no one is getting back to me.

I request you to please help me out in this as I am extremely disappointed with Matix Cellualr services.

Thanks for your help!

Have a nice day.

Regards,
Harvinder Singh Chawla
PS: I have all the emails that I sent to them and only recieved the autmated reply, and no executive contacted me back

This refers to Consumer Agreement Form No. 572032 dated 31.05.2008 with Matrix Cellular International Services Pvt. Ltd.(www.matrix.in), Mahalaxmi, Mumbai Office.
I posted my request with Matrix SIM card services No.+[protected] on 30th May 2008 for Netherlands SIM Card. But instead i have been issued U.K.(England) SIM card No.[protected] with number [protected].
I will be visiting Netherlands during 06th to 13th June.
When I once again contacted above number for wrong issuance, I have been told its done due to no-stock of Netherlands SIM cards. But its nothing do with me. Its there problem. They have to issue me correct SIM for which I will be paying to them. Correct?
Please guide me in getting replacement of the SIM Card.
I am also writing to them on [protected]@matrix.in, but dont think it will work out anything.

Regards,

Kirankumar K Raorane
201, Deep-Sagar Apt., Sidhivinayak Nagar,
Nallasoparara(W), Dist-Thane 401203 Maharashtra INDIA

(Mobile No.) [protected]
Mail: [protected]@yahoo.com
Office No.[protected]/16

I got the read recipt from alot of people's but no one is responding back to me.I donot know what the hell is going on at the matrix end

Read recipt received from the followig ID's
divya.[protected]@matrix.in
amritank.[protected]@matrix.in
amit.[protected]@matrix.in
trishank.[protected]@matrix.in
abhishek.[protected]@matrix.in
madhur.[protected]@matrix.in
vikas.[protected]@matrix.in
varun.[protected]@matrix.in
shweta.[protected]@matrix.in
ahmad.[protected]@matrix.in
ankur.[protected]@matrix.in

regards,
Manmeet Singh


[protected][protected][protected][protected]
From: Manmeet.Bedi
Sent: Tue 5/6/2008 12:13 PM
To: '[protected]@matrix.in.'
Subject: RE: {Disarmed} Re: Your Cellular Usage Bill


Waiting for the reply


[protected][protected][protected][protected]
From: Manmeet.Bedi
Sent: Mon 5/5/2008 9:46 AM
To: 'Amritank Tripathi'
Cc: '[protected]@matrix.in.'
Subject: RE: {Disarmed} Re: Your Cellular Usage Bill


Hi,



What the hell is this? I am getting the messages from where I don’t know and you are charging the money from me and I am telling you guys to revert back my charges and you are telling me you are helpless to do this.



I am not going to pay a single penny for these messages if you will not “STOP” and Revert back theses charges from my account then I will lodge this complaint in the consumer court



NOTE: PLEASE BLOCK ALL THE MESSAGE ON MY MOBILE ASAP

Please let me know if you would have any suggestion or comments

Regards,
___________________________________________________
Manmeet Singh
Sr. Project Leader



From: Amritank Tripathi [mailto:amritank.[protected]@matrix.in]
Sent: May 5, 2008 9:36 AM
To: Manmeet.Bedi
Subject: {Disarmed} Re: Your Cellular Usage Bill



Dear Customer,



Thank you for your inquiry regarding special services charged on your Matrix bill.



Please be advised, these are charges directly charged from the network only and rates are been also decided by the concerned network only, so we are unable to provide you the amount charged for these premium text messages .



We apologize for any inconvenience that this may have caused and suggest that you send in ‘STOP ALL' and 'END ALL’ messages to the number from which you’re receiving these messages, in order to cancel the service.



Should you have any suggestion or other inquiry, please call us at our toll free help line number,[protected]; at our telephonic Call Centre number,[protected]; or write to us at [protected]@matrix.in. We shall be glad to assist you 24 hours a day/ 7 days a week.



We will appreciate if you don’t click the ‘reply to’ option while reverting to this email; instead, we request you to send in your response to the above referenced email ID.



Have a pleasant day!

Warm Regards,

Amritank Tripathi

Customer Support Team

MailScanner has detected a possible fraud attempt from "c:" claiming to be

Matrix Cellular Services Pvt. Ltd.

Visit us at www.matrix.in




----- Original Message -----

From: Manmeet.Bedi

To: Support

Sent: Monday, May 05, 2008 7:28 AM

Subject: RE: Your Cellular Usage Bill



Gentleman,

Kindly let me know what is premium text CHARGES.
I didn't know anything about these charges. Please revert back these charges ASAP

Regards,
Manmeet Singh

________________________________

From: Billing Int [mailto:[protected]@matrix.in]
Sent: Sat 5/3/2008 12:47 PM
To: Manmeet.Bedi
Subject: Your Cellular Usage Bill



Dear Sir/Madam,

Please find attached herewith your Bill No: AU707982

Warm Regards,
Matrix Cellular Services

Disclaimer:- Please do not reply to this email in case of any further assistance or clarification on your bill,
Please write to [protected]@matrix.in or call on +91-[protected].

This is the advise to all the Students/Persons, who plan to go to abroad (USA etc) and want to take mobile phone connection in India through MATRIX CELLULAR SERVICES (INTERNATIONAL) LTD for the use of this mobile phone connection at USA or other countries.

We had taken the mobile connection through this company four months ago and the marketing executive has not given any correct information about their charges, billing procedure and payment procedures. They started charging directly from the credit card without any prior information or sending the buill to us. And their charges were unimaginably high.

Their charges are extremely high and we got cheaper alternative in USA, so we wanted to discontinue this cell phone number.

Even after disconnection, they have never sent confirmation that this number is discontinued, but still they kept charging the monthly charges from the credit card directly without any informaiton to us.

And funny thing is that neither their sales personnel nor customer support personnel could explain us the procedure for the disconnection and disconnection charges. Even after disconnection, they have been still charging and they never sent any confirmation of disconnection of this cell phone number.

Every new customer support person informs new procedures for the disconnection for the disconnection charges and other refunds.

It is too horrible for us to get rid from this matrix company. They made us real fools. We had to call so many times for the status of disconnection and still we are not aware the complete produce and they are quite active in charging directly from our credit card directly without our intervention.

We have already sweat out hell lot of money for this and they are not bothered to send any message to us for confirmation of this disconnection sofar.

We advise the new customers to MATRIX to be careful before taking the connection. and their charges are too high and we can not get out of their cluthes, once you are IN.

God may bless all the customers of MATRIX CELLULAR SERVICES (INTERNATIONAL) LTD.

I had taken a travel SIM card for Italy from this co. They had provided me a tariff plan for the same. But, after returning, i got a bill from them with charges much higher than those mentioned in the tariff plan. The number of days rental is also wrong. And the Euro rate charged is also not as per the Tariff Plan & call charges are also much higher than the Tariff plan.
And i have lodged a complaint with them almost a month ago & the issue has not yet been resolved.
Besides that, they also charged the amount to my credit card, without even sending me a copy of the bill & getting my confirmation. So, now, they have my money & thats why they are not bothered about resolving the issue & making me a refund.
Pls help for the same.

Rgds,
Vaishali.