| Address: Kolkata, West Bengal |
Dear Sir,
I would like to bring to your notice a story of my
experience with the revered brand called “Micromax”.
I purchased a Micromax mobile set with model number Micromax
Turbo A250 on 7th Nov 2013 from KINGS Electronics, Mumbai but
unfortunately the set got damaged after 3 months of purchase and form this
moment started my misery.
I visited your service centre in Kolkata in hope of getting
the mobile fixed but to my utter astonishment I got a reply from there that my
device could not be repaired because of “unavailability” of the spare parts
after keeping the mobile for more than one month.
Repeated request to the concerned executive to help get the
parts could produce no further solution.
I then decided to visit another Micromax service centre at
Jamshedpur but received the same response. I finally logged query through the Micromax
online Customer Care portal with the request No- [protected]. But it seems
nobody even bothered to respond to that request. Well, after all these I was
left with no other option but to purchase a new mobile phone.
Micromax has earned its awe-inspiring position in Indian
mobile arena through providing us an endless array of best-in-class mobile
devices, which are of great quality and value-for-money. I, too, purchased my
mobile from Micromax believing in your commitment towards product quality and
service. It’s not simply justified that a mobile purchased for a good 19800 Rupees
is as good as a mere piece of ‘use and throw’ electronics. I hope you would
understand my concern.
I would be obliged if you kindly look into the matter and
let me know if there are any way to get my damaged mobile functioning. All the
relevant documents are enclosed herewith for your kind perusal.
Please feel free to ask if you need any further information.
Also please find below some relevant information:
Name – Ravi Coyajee
Contact Number - +91-[protected]
Email ID – [protected]@gmail.com
Micromax Mobile Model No. - Micromax Turbo A250
Purchased On: 7th Nov 2013
Purchased from: KINGS Electronics, Mumbai
Mobile damaged on: 9th Feb 2014
Date of visit to Kolkata Service centre: 11th Feb
2014
Request number in Service centre: R1402FWB8383957 (*E[protected]*)
Service Center Address – M/S SABSONIC, RGM-170, VIP ROAD,
TEGHORIA, KOLKATA - 700059
Online Query reference number: [protected]
Aug 14, 2020
Complaint marked as Resolved
Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:
1. Contact Number
2. Your Location
3. Service Center Address
4. Device Model
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Micromax