Motorola Mobility Complaints & Reviews

HI,

I purchased Motorola Nexus 6 phone with IMEI No-[protected] in Feb 2016. After two months o[censored]sage, there were multiple issues with phone as phone was not powering on and even if it was powered on, it was getting switched off automatically in 2-3 minutes and hence, I have submitted the phone to Satyam Communications, Noida Service Center for repair on 20th May 2016. Work Order number was OIA/MG/16/00936.

They promised to repair and return my phone in 15 days since i have to travel abroad on June 1st week but they haven't returned.

After multiple phone calls, follow ups and escalations, my phone was repaired in last week of June '16. Since, I was abroad (South Africa), one of my friend travelling here brought phone with him in Aug 1st week.

Now, after two months o[censored]sage, I am having same issues with this phone. It is not powering on and if it gets powered on, it gets switched off automatically in 2-3 minutes. This was the same issue that they promised to have it repaired but am having same issue again.

I am out of country now and will be back by end of November or first week of December. I am without phone now again and having lots of issues in connecting with family or attending official calls since phone is not working at all.

Its quite evident that they have not repaired the phone properly and just befooled me and cheated me.

i have sent multiple emails to them but they seem to just ignore the emails and no-one wants to own the issue. No help at all from anyone there.

Hence, requesting your help to sort out this issue.

My India number is switched off, you can reach out to me at my local SA number at +[protected].

To
The concerned authority

I have been an esteemed customer of Motorola for years, and have been very pleased with its service as a result of which I have brought 3 moto phones in last two years in my family.

But my recent experience with your customer care have shaken my strong belief on your company, I was facing some issues with the newly brought MOTO G4 plus, so I contacted the customer care, not satisfied with his reply, I requested him to forward call to one of his senior, my call was forwarded after a waiting of 40 min, and then the conversation with your manager have been a nightmare of my life, he was rude through out the conversation and moreover misbehaved with me, and he was least interested in listening to my issue, talking to him was like talking to a goon during a fist fight, the way he behaved was highly unprofessional and not what expected from an employ of Motorola .
So, sir I request you to take necessary action against the emplyes who play a great role in defaming the name of your company.
And there is no service center in Hisar[protected]haryana)
Please solve this problm.
I m mentioning the email Id and phone no which are registered with you, so that it facilitate your course of action . [protected]@gmail.com
No - [protected]

Regards
Narveer bidhan

My moto x play had a charging problem.. So went to repair it at b2x authorized service center at narayan peth pune.. They took one month to fix my phone.. As soon as i had reached home.. My phone was not charging.. Went back there.. Complained.. They told me that they have stopped accepting motorola phones.. Directed me to b2x service centre paduka chowk fc road shivagi nagar pune.. Went there.. Waited for an hour.. They told me that the tokens have finished for that day.. Told me to go their new b2x centre at nalstop which started operating from last week.. Went early morning on monday (26.9.2016).. They checked my phone and told me that someone has hampered with my phone so they wouldn't accept it.. They are accusing me that i have shown the phone to a 3rd party outside.. Where as i have never shown my phone to anyone else (Its in warranty.. Expires in oct end).. Worst service centre and customer care ever.. Have been moving like a dog and a beggar to your service centre for the last 1 week with no results.. Please ask them to repair my phone within their estimated time or else i will file a complaint and make sure that serious action is taken against the concerned people of motorola

I am visiting Motorola Customer care in Udhna, Arihant Complex, Surat and I am getting only one answer Motorola Service is down so they can not accept devices. My phone warranty is expiring on 30.09.2016. Not getting proper response.

It's been 4 days I am getting this answer, I am also getting same answer from another service center in Adajan SRT.

Hi Team,

My MotoG4 Plus device was having issues with touchscreen so i had given device for repair which was under warranty. Now the device is with them for 28 days with no update as to what the issue is and on asking every time they are just replying "the device needs more service and we will update in some days".

They have replaced touch screen which was fine as that was the issue i had raised, but once on call they updated that we are replacing battery as well giving me no reason as to why they are replacing instead the hanged the phone.

I don't understand as to what they are trying to do for past 28 days with the device and on top of that they have already replaced two main components of the device
1. Touchscreen
2. Battery

The device was just launched in May and withing 4 months these issues are happening with the device so i feel this is cheating by the company and i doubt that the device will sustain for the remaining period.

I demand to have my device immediately and with assurance in written that the device will be working fine post repair or a new device as i no longer have faith in the company.

Date of Incident - 27 Aug 2016
Client - Motorola Authorized center
Address: Shop No. 2, 1st Floor, Sai Vikram Tower, Balaji Nagar, Behind bus stop, Kukatpally, Hyderabad, Telangana 500072
Phone:[protected]

I bought a new MotoG4 Plus phone, I found camera problem and mobile heating problem in the phone within one month period so i submitted my phone to service centre they took 20 days to repair the device

but the shocking news is that they did not repaired my mobile properly instead they created ear phone jack problem and network problem then i called to customer care and i complained they told me to submit mobile once again so i re submitted the phone after one week service centre person told that sir we replaced the mother board now you would not get any problem like this he given assurance

my problem not resolved yet and i am completely sad about it and i never saw this type of worst service centre in my life if i tell these things to customer care they simply tell submit the phone once again to service centre

i think they are not good technicians they don t know how to repair
so please help me what should i do to replace my mobile

service centre address is
2X Lenovo Flagship
"The High Steet", #62, 11Th Mainroad, 4Th Block, Jayanagar, Bangalore
Bangalore - Karnataka
[protected]

I bought MOTO E model: XT1022 in late march 2015.
FCC ID:IHDT56PJ1
I hardly used the phone, even for calling. This year, since May only, I started using it for watsapp, that too on a rare basis. I am mentioning the above facts to bring into notice that it was used in a seldom manner. Also it was taken care of properly and never charged in the socket, when it showed full charged signal.
But on 10th September 2016 the phone automatically shut down. Then it booted just to show the 'M' Symbol. I took it to various shops and was just given the confirmation, that motherboard has malfunctioned, so it needs to be replaced, whose cost is almost that of the mobile itself.
It had been just 5 months after the warranty period. And that too, if the phone had been used in a rigorous manner, then such kind of manufacturing defects could have been justified to some extent. But 1st time I had experience with a phone, which I barely used, and it went into a to be scrapped condition, so early. I had first time bought a motorola set.
The phones which I use regularly for calling, surfing or downloading, even they run smoothly without problem for atleast 3-4 years, but it was the 1st time I felt with a brand, that it was designed to expire in a little period after warranty.

I purchased moto G turbo edition on January 22nd 2016 from amazon. The handset started giving minor issues in the very first month. On June 20th, the handset charging stopped working and also the charger. I visited the service centre in Sahara Mall, Gurgaon on June 21st and got my phone back on July 6th wherein they replaced my old charger with new one also change charging Jeck. On the very next day, I faced the same problem again as phone was not charging despite checked with several chargers. I visited the service centre again on July 19th and submitted the phone and got my phone back on July 29th stating that they have changed charging jeck again. The problem doesn't ends here. On the very next day again, the charging was not working and went to the service centre again and got my phone back on August 19th as spoke to Senior engineer at the service centre that they have changed the mother board. After a week, the phone started heating like anything stopped working.When I spoke to Mr. Aasad( engineer) at the service centre to replace the phone, he rejected and ask me to again visit the service centre. I have already spend thousands visiting there service centres again and again and they are not at all bothered that customer is facing the problem again and again and have harassed me in not providing any solution.

Sir,
Please refer to my first complain regarding my Moto X Play 32 gb, lodged through this platform dated 7/9/16 and subsequent complains. I asked for replacement of my mobile set due to side wall swelling.I received a call from your company on 20/9/16, at 11.27 am from number [protected]. --- The official said that seeing the pics of my mobile the company agreed that the problem is on the housing part and Motherboard. Changing both these would cost the company the price almost same as the cost of a new phone. So the company will not be able to keep my request. --- This is the gist of the conversation taken place on that day. Surely you have the record of the conversation and the same can be retrieved by Competent Authority when and if required over the server.

BUT THE CASE IS NOT CLOSED HERE.
Being a dignified and law-abiding consumer of India, it is my prevelege to fight for my Consumer Right and protest against Violation of Consumer Protection Law. How can Motorola company shrug off the responsibility off their shoulder to replace the phone when fault is Manufacturing oriented and the product us still within warranty period.

Howcome the company concluded that the motherboard is faulty may be of your knowledge. Today I am sending videos to show that my set is otherwise functioning . The damage is housing related only.

Thus I request you EITHER to return my money I spent to buy the set. OR get only my housing part repaired/replaced through your Authorise centre in Kolkata at your cost.
Rest action will follow in perspective of your steps or action..
Such mental harassment on the part of the consumer ought not be undermined by your company. Waiting for your decision.

Thanks.
Regards.
Koushik.

Writing regarding worst experience with motorola, never expected to get such annoying response for such an expensive smart-phone.

My friend named mr. akshay gupt has purchased moto g plus, 4th gen (black, 32gb) @ 14, 999 from flipkart 2 weeks ago dtd on 07/09/2016 (serial no-[protected]) on my recommendation, but after 10 days he had experience network fluctuating issue with sim2 while sim1 network is still working fine, we trusted motorola product quality and thought there may be something wrong with the sim-card itself so had tried 2-3 times with another sim-card to identified the issue either with sim-card or phone and suddenly sim2 slot pin is broke from middle, snap also attached herewith. with this i concluded that there was some problem was with the moto g plus phone sim slot itself that’s the reason network was fluctuating. we contacted flipkart for a replacement or refund, they denied saying it was outside of replacement period (which is 10 days). they asked me to reach service center to get it repaired and gave me the address details. we went to went to satyam communications, sector 18 – noida (an authorize service center of motorola) to get repaired, was told that the product has issues with the sim slot, the complete mother board will have to be replaced and it is not covered under warranty.

Getting it repaired will be a paid service of around 10, 000inr to 12, 000inr approximately. (note: total cost of phone was 14, 999) after several rounds of contacting flipkart and going to service center, when we received no i decided to contact motorola on customer care number[protected] @ 21/09/2016 02:26pm (outgoing 31mins47secs), customer care executive ms apoorva has attend that call & tried to seek customer support but instead of checking correct estimate she suggested to visit some other service center to confirm. i also asked to provide contact details of that area/territory service manager but she said we can’t disclose, you can talk to my senior & putted call on hold for 15-20 min ‘finally mr. amar attended that call and again i’ve explained everything i. e. your authorized service center is giving wrong estimate to us so please support on this matter, in case i’ve to be pay then will pay only for sim slot not for complete pcba cause if sim connector will be replaced then pcba will be recycled in your inventory. but he also said that we don’t have any higher level repairable center so you’ve to bear complete cost of complete pcba not for sim connecter & disconnected my call.

I’m very dissatisfied with them due to this behavior. i was not expecting/never this type of customer service support from motorola.

I would like to request you to please look into this matter & help.

I have given my phone on 26-aug-16 in motorola authorized service center. Initially they told they will take 15 days if there is major problem. Now i am doing follow up with service center, they are saying they are waiting for the parts from motorola. I tried to contact motorola customer care and they are saying they can provide only the status but can escalate the case to the concerned team. They did that also but still no response from motorola. Somehow i was manage to get the numbers of motorola employees who are in service team but they are also not responding after doing tremendous follow up. Need your help to get the phone back and to improve the service so other customers will not face issue in future.

I have order[protected] a moto g plus 4th gen (Black 32 gb) from amazon on 26 august 2016 and i received phone with following b01ddp7gzk serial no [protected] on 30 august 2016. As soon as i received phone has started giving problem, whenever i connect the charger in charging slot they didn't connect sometime and if they connect it shown the "charging slowly" on display lock screen and it takes 6-7 hours to complete the charging. When i contact amazon regarding this fault they said exchange policy is finished by 12 september 2016 and they are now directly me to service centre. I am very much shocked that new phone are showing such types of problems. Hence i requested you kindly resolve my problem by replacing my phone as i trust motorola and i don't want to loose it

Sourav behl
[protected]

There is issue of apps not starting like "chrome stopped", "contact stopped" & not getting connected to Laptop etc... when given to Pune service centre, they kept for 1 week, and after that said, "motherboard is required to change and it will cost around 4500 Rs.???" which is now close to buying price..
Is it correct and what about Moto reliability of this device????
it is shaking trust on MOTO brand as whole as already we are using other 2-3 devices of Moto E, Moto G etc...
Please have look on seriously on this issue of repair and confirm as early as possible... I still believe in Moto will help on this of motherboard if it is exist trully.

Hello sir,
My name is shashikant kushwaha my mobile no. Is [protected]. I submitted my moto g3 phone to the motorola service center in delhi in the last june month due to phone is not switching on there were a lcd problem on in it.. They took phone and replaced the lcd. After that when i use the phone there were many problems like "camera issue, 3.5mm jack problem, charging problem & network problem".
After that i have submitted my phone to the motorola service center in allahabad on 27 aug. They call me after two days to recive the phone but there is an login issue so they told they will sended the phone to lucknow and give me after 5 to 7 days. After a week i called to service center they said the phone is not repaired the part is not available wait for 2 days more after 2 days they said same thing and take time for 4 days.. Till now i called they said it doesn't repaired.
Sir, my phone is in warranty and i purchased the phone in may 2016. Please take a suitable action to the service center. Here is information about the service center.

Anand computers
109/94 vivekanand marg (Hewett road) allahabad, up
Contact no. - [protected], [protected]

Hi i have submitted my phone to service station at borivali mumbai cellular world on 9 sep 2016 i was told that battery and mother borad of my phone will be replced which was purchased in month of may and the major chunk of my phone is getting replaced, i am okay with it but still i haven't received my phone from the service center its like almost 3 weeks without my new phone i want consumer forum to look into this.

Motorola company launch mobile phone moto g turbo company given information this phone is water resistance but water enter in side the phone and then my phone screen tuch not working I go for motorola service centre he said he cant repair my phone in warranty. But already said in mobile specification mobile is water & dust resistance & now service centre exicutive giving reason and said company not responsible that is not fair I feel ceat please help me & give me justice

Hi,

WORK ORDER NUMBER - DSN/MG/16/00346
WORK ORDER DATE[protected]

This is Sai Prasad from Hyderabad, India,

I do have couple of motorola devices, One of my motorola phone touch screen was not working properly so i have visited your authorized service center located at dlishuknagar (Satyam electronics) on[protected],

I have faced worst experiences as mentioned below

They have asked me to wait for 10 days to get the device repaired
After 7 days i have tried to contact service center but they not responded
Then contacted motorola customer care and tried to know the status, They had told me device is pending for analysis and asked to wait for few days
Then after 2 days again called and asked status, Status was same and they have taken a compliant and escalated to concern department
Have received call from service center and they have informed that, There is a part related issue and we have raised order for part as the same is not available at service center
Mr. Amenjeeth Singh called me from escalation department and assured me that part indent has been placed and part is in transit.
After 3 days received a call from service center and they are saying, Your device is water damaged and it will not cover under warranty,
MY QUESTION IS, WHEN PLACING PART INDENT THERE IS NO WATER DAMAGE HOW CAN THEY FIND WATER AFTER THEY GET PART????? THIS IS REALLY BAD.
Mr. Amenjeeth Singh called me again and i have informed this conversation to him and he assured me that he will be escalating this to higher authorities and get the phone repaired ASAP.
Mr. Amenjeeth singh called me again after 3 days and requested more time as the issue has been escalated.
On[protected] called customer care and they said your device has been repaired and ready to collect
On[protected] I HAVE VISITED YOUR SERVICE CENTER AND THE SADDEST PART IS THIS, DEVICE NOT YET REPAIRED, AND THEY ARE BLAMING MOTOROLA CUSTOMER CARE " SIR CUSTOMER CARE PEOPLE DONT KNOW CORRECT STATUS, IT WILL TAKE MORE 3 DAYS TO REPAIR.
AGAIN CALLED MOTOROLA CUSTOMER CARE AND INFORMED THEM, THEY ARE REFUSING TO TAKE COMPLAINT
ARE YOU PLAYING WITH CUSTOMERS?? ITS BEEN MORE THAN A MONTH NOW AND MY DEVICE NOT BEING REPAIRED.

WHAT IS CORRECT STATUS, IS MY COMPLAINT WRONGLY CLOSED BY AGENCY AS IT WAS AGED???

BELIEVE ME SERVICE CENTER RESPONSE IT VERY POOR.

REQUESTING, SOME ONE PLEASE LOOK IN TO THIS,

AND PLEASE AVOID FRANCHISES, PLEASE MAKE SERVICE DIRECT

PLEASE PLACE DIRECT SERVICE CENTERS.

I AM WORKING IN A REPUTED DTH COMPANY IN CUSTOMER SUPPORT DEPARTMENT AND WE DONT TREAT CUSTOMER LIKE THIS

Regards,
Sai Prasad.

I purchased Motorola G4 plus on 22/07/2016 and to my surprise after only 15 days it got stuck.I submitted mobile to the moto service centre and they are actually not providing the damage component i.e mother board.It is really bad of product that the mother board of device got stuck within 15 days.It is really bad mobile provided by company.At least company should provide right product details when submitted to moto care.They are just providing false dates.The proper action should be taken against just fraud companies that are selling such faulty products.And on another hand when we are trying to call customer service they are talking arrongantly and not providing call to superior and hanging up the phone.So please make the device ok as fast as possible

I Dr. Anurag from wardha sewagram, i am having motorola G4 plus ordered from amazon on 30th may,
On 25th of august phone suddenly stopped working, I tried switch on the phone trying different charger but not able to switch on the phone.
I contacted Motorola service center they asked me to submit the phone to service center in Nagpur & they had given me the address of service center in Nagpur.
I visited service center (Comwen, 118A, Empress Mall, DR.BEZONJI MEHTA ROAD, 118A, Empress Mall, Dr. Bezonji Mehta Road, Nagpur, Maharashtra) on 27th of august to submit the phone, they called me next day & told me that there is some motherboard issue & it needs to replace that and takes almost 15 days. Work id is WCN/MG/16/01964.
I contacted service center on 13th September but they didn’t respond even on calling almost 70 times then contacted your Motorola toll free service & asked them to tell me about the status of phone. They told me that phone is ready & you can visit service center directly if they are not picking the phone to collect my mobile. Today on 14th September I left for Nagpur which is almost 100 kms from my place. From my way I tried contacted service center via phone they told me that” your phone is not repaired & what Motorola toll free number representative told is their issue they are not responsible of what they told you”. They told me that it takes more 10-15 days to repair phone.
Now here come the issue of reliability on Motorola, what should be the expectation from such big multinational company which is having such big name & fame having worst post sale services, how can you expect from me to recommend Motorola device to anyone.
I need phone to contact my fellow colleagues & seniors & to consult online regarding my profession, but due to inconvenience caused by you it is very much difficult for me to cope up with all my work. I want you to interfere in issue & resolve it as soon as possible or replace the device in day or two as I don’t want to suffer anymore because of you people.
Lastly, a very worst experience with Motorola, very bad post sale services, very bad intra-communication within your department, & my loss of just because of your mistakes.
Regards,

Dear sir/madam,
I have purchased about mobile on 17th june though amazon.
I have got automatic switch off and heating issue new purchase the mobile. This complaint registered on though your service center sact communication, madurai on 22/08/2016
Now the service people saying that the complaint got from mother board.
The mother board replaced with in 10 days. But the service has been taken more than 15 days.
Kindly give me the proper replay. Otherwise the mobile should be handed due to you only.

I don't need this mobile. Kindly refund the amount.

Awaiting for your replay.

The bills are enclosed kind your knowledge.

Thank you