OneAssist Consumer Solutions Complaints & Reviews

Hi

I received an sms stating deduction of 1899 for some enhanced protection plan on my newly issued credit card from icici bank.
I do not want any such protecction, please refund me my money back. That money is very important to me. Your complany is a fraud and deduct money without consent.

My details are -
Membership id: [protected]
Mobile number: [protected]

Please refund my money back in 24 hours, else i will lodge an official complaint against your fraud company.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 7903 without my concern on date 08/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

Oneassist relationship number :
Name :- praveen n k
Mobile no. :-[protected]
Credit card number ending :- 7903

Sir
We had insurance of our i phone 6 at the time of purchase in march18. Which covered liquid damage. We paid insurance premium rs 3000 for the same. On 31 jan 19 my phone had liquid damage. My handset was picked up by one assist on5 th feb. Previously they gave estimate of rs 10000 for repair they demanded rs 1200 as processing charges. We paid the same. They mailed about delivery of phone. The very next day they send a new estimate of 25000/- also stated that they will not repair the phone and send us back the damaged phone. Previously the phone was in bit working at least it was switching on. Now they took every part of the phone and gave us back fully damaged phone. Worth nil. They cheated with us badly.
Please we are very upset and harassed by the company, help us in the matter. We want compensation.
Shobhit bhatnagar
[protected]

Dear team,

An amount of rs.1399 has been deducted from my icici bank credit card for the subscription of one assist services. I need not to use these services so i want you to deactivate this plan on my account and refund the amount deducted as soon as possible.

Relationship no. : 6419902
Plan name. : enhanced wa power single plan
Validity. : 06/03/2020

Thanks & regards
Shikha choudhary

From my wife icici bank account a number of rs-1899/- got deducted from my debit card to one assist plan. Without my permission. This is an unsolicited charge of my debit card is a criminal act.

Transaction date: 25/01/19
Icici debit card no. Xx0461
Oneassist relationship number: 6176945
Amount debited without permission: rs. 1899/-
Please deactivate and refund asap

Dear team,
I received courier in last year for activate one assist plan and deduct my account automatically rs 1899 and till i am not using this services but every year automatically renew plan, so please stop this service on my account.

Relationship no.: 853207
Plan name : enhanced wa privilege single plan
Validity 01 apr. 2019
Mo. [protected]

Hi

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team on 8th march stating i gave verbal consent which i have never given.
Please de activate plan and refund my money asap
Date of incident : 27 feb 2019
Oneassist relationship number : 1754572

Sanjeev

Aman singh gaur

Assistant manager

Amansingh. [protected]@innovation. Group

Mb no-[protected]

1105, pearl omaxe tower-a

Netaji subhash place, pitam pura

New delhi 110034

9 mar 19

One assist pvt. Ltd.

Oneassist.in

[protected]

[protected] acme plaza

Andheri-kurla road, andheri (E)

Mumbai city dist-400059

Mumbai (Maharashtra)

Complain on false rejection of insurance claim

Dear sir,

I, aman singh gaur policy holder of laptop insurance one assist, my relationship number is 6009027 and plan for laptop protection plan[protected], validity upto 29 dec 19. I got received service request id 3970921 for my laptop.

Apple mac book air laptop stolen on 11 feb 19. On 12 feb 19 submitting a claim assigned policy of one assist. You have subsequently rejected my claim against the policy on the basis that mysterious circumstances/unexplained reason. I refute your decision to reject my claim for following reasons:-

The definition of theft is covered in my case. (Copy enclosed ipc 378 sec)

Every supporting documentation got received by one assist insurance agents. (Id 3970921)
More document have been asked, true updation has been completed time to time (Mb [protected] available 24x7)

My claim is duly covered by above policy and i look forward to hearing from you within 12 days with a proposal for settlement. If you not here from within said time then i refer the matter to the financial ombudsman service without further warning.

Your sincerely,

Hello there

Past two years i was with membership plan of 2499 with one assist.
My membership renewal date : 7-march-19.

I called them for cancellation on 5 of feb 2019 on saying proceed for cancellation no money should be deducted from my account.
Customer care executive told me that complaint will be raised & no money will be deducted assured.

On saying that no cancellation request was taken up till march 3 2019.

I called them again saying i not received any sms or mail regarding cancellation. No money should be deducted from my account.

Then they took up for cancellation request saying that i will receive call from cancellation department.

One executive called me forced & compelled me not to cancel the plan.

Again i call them i raised a complaint cancel my plan.

They raised request on march 6 2019.

On further saying them so many times money got deducted from my account without my knowledge on
March 8 2019.

Need refund of my money & cancellation of my plan.
One assist is irresponsible & debiting money from account without customer confirmation of renewal of plan.

My one assist relationship number : 1800731
Name : yukeshkumar r

On 17/01/2019 as one assist mfee deduct rs 1899.00 from my hdfc credit card ending 6341 without my concern by one assist. I don'tlike this service & don't want this membership any more. So please refund my money of rs 1899.00 & cancel membership. To renew my ac & deduct of rs 1899.00 from my credit card they never in talk or mail with me, just deduct unknowingly. Year before for the first time they talk with me.

My one assist membership id is field29.
Name - yoshabanta das

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I had already asked for deactivation of the one assist plan last year. The customer care assistant promised that he would do it but obviously they haven't done it. There is no option for deactivation in the one assist website. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.
Deactivate the plan and refund my money ASAP
Mobile No - [protected]
Relationship No - 3778928
Membership ID - [protected]

I got a call and the product has been forcefully sold in the name of icici bank. I have not given any written consent and still my account has been debited for rs. 1899/-. I don’t want such product and kindly refund the amount in my account failing which i will not have any option but to approach police cyber cell for the complaint. The account has been wrongly debited i have confirmed with icici bank also but they are not aware off this so i again reiterate that kindly refund the account to avoid any action

Dear sir/ madam
In the past i have tried many times to terminate my oneassist protection plan,
The amount was deducted without my knowledge. That time i was told that 45 days prior to expiration of my plan i will receive an email for continuation of the plan, which i have not received so far.
Infact i have not received any mail from one assist so far.

My plan should not get auto renewal without my concent.

This should not happen again in future, or else i will be forced to make a complaint to consumer complaint and also to ceo of icici bank.

Please deactivate this plan before 24 april which the expiry date of my plan, i don't wish to continue with protection plan.

Name. Anant prasad
Mobile. [protected]
One assist relation no. 4230916
Membership id. [protected]
Email. Anant[protected]@gmail.com

I got a call from one assist about the protection plan, without giving our concurrence they created a account and debited 1899 rs.
We requested to cancel the membership after making 2 ~ 3 calls dated 7th march and agreed to cancel to membership and confirmed the amount will be refunded in 24 to 48 hrs.
We got a cancellation confirmation mail on 8th march. However on 9th march we got a mail stating the membership plan has changed to wa power single plan instead of cancellation.

With repeated calls (Frustrated) to toll free nos. We are getting a firm confirmation on cancellation and refund details.

Kindly to the needful to avoid further escalation.

Relationship no.: 6427031
Plan : enhanced wa power single plan
Valid up to : 07-mar-2020
Mobile no.: [protected]

I tried several times to cancel this plan and they are not allowing this. I'm sick and tired. All they do is redirect the call to one or other agents but nothing happens. 1928446 is my membership id. It is nearing to renew this year which i don't wish to continue. Already used it for last 2 yerai due to this pushy customer care people and im not able to close it once and for all. Please help

I had given my iPhone x for repair in July 2018 to one assist.but one assist replaced my phone and gave me a new replaced iPhone but they didn't sent the replacement certificate or iPhone swapping certificate.
Now when I am trying to sell my iPhone, nobody is buying it because the IMEI number on the box and phone are not matching.
I have dozens of emails to the one assist customer care and also made hundreds of calls, but they always give the same excuse that this request is given to the backend team and they don't have any update.
Now I am stuck in nowhere.my phones value is getting depriciated as my warranty to going to end very soon and without this replacement certificate nobody will buy this phone.
I have given 10000 rupees when I opted for the one assist insurance service but this unprofessional behavior shows that this company is a cheat company as they charge money for repairs and replace the phone without informing the customer.

I got a call from hdfcergo for credit card policy on around 25th january telling me the benefits and all and letting me know that about 2000rs would be debited from my credit card in 3 months emi, i approved them for the policy and bought it.

After 2-3 days i got another call from, telling me about same kind of policy, same amount to be debited in 3 months emi, i told the guy that i already have the same kind of policy from hdfc ergo and already paid for it.in response he told me that they weren't able to process that policy for some reason and the amount (Apparently confusing me) and said they wanted to ask for my approval for the policy again, so i obviously got mislead by them into thinking they are the same people so i approved them for the policy again. Got my policy's hardcopy in around a week.

The following days when i was checking my credit card emis i saw 2 accounts of 2000rs for 3 months emi, obviously i hdfc ergo for the issue and they told me there's only one policy i got and no extra amount was deducted from my credit card, after explaining them that i got another call telling me that the previous policy wasn't processed properly and all, they told me there was no problem from their end, it was a few days later when i got another courier from some oneassist for same kind of policy, checking further details and getting more info from the bank i realised the latter call that i got wasn't from hdfc, it was from oneassist and they apparently happen to have same kind of policy. But what's shocking is that how they fooled me into getting their policy and even lying to me that the previous policy wasn't processed, also until i realised all this already a month passed, now if i cancel this oneassist policy i would only get 50%amount refund.
I'm really disappointed that how companies as big as oneassist do these kinds of frauds with people, i see no reason why i would suggest a company like this to other people to buy policies. I also wish to have my full money refunded but i wonder if oneassist can do this kind of shady work to trick people into getting a policy, they would really refund me my full money?

Hi,

Please cancel the one assist membership in my credit card. It has been 3years continuously they are taking my credit card amount of rs.2000 each for 3years..
Am totally unaware how i subscribed to this one, i keep on calling hdfc bank customer service many times, totally no response from them.
Kindly request you to cancel my one assist membership and repay my amount of rs.6000 to my card.

Please note that, i didn't got the kit also, i don't know what does it contains. Anyways please cancel the one assist membership in my credit card.

I received sms from hdfc bank that rs.1518 /- deducted from my credit card to one assist plan on 28/02/19. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money fast.
Date of incident : 28/02/2019
Hdfc credit card no. Xxxx 3279

Dear one assist,

I radha k joshi hold a current account with account no.[protected], with icici bank fort branch.
Oneassist for wallets protection plan has been activated in my account without my prior permission.
I did not apply /request for any kind of wallet proctection plan and rs1899/- has been deducted from my account for the same
. I alredy request for deactivation for the plan but there is no action from your team and now i am getting the mail for renewal of the plan. Please deactivate the plan on my account number as soon as possible.

I request you to cancel the oneassist for wallets protection plan and refund amount of rs 1899/- in my account.
Please do needful

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise i will cancel my account in hdfc bank account..
Credit card ending: 3777
Mobile no: [protected]
One assist relationship no: 2140511