OneAssist Consumer Solutions Complaints & Reviews

I request you please cancel this membership plan of rs 1399/-
Membership id - [protected]
Mobile number - [protected]
Name - roshan kumar naik
Many times i called u and mailed you with this regards but no response from your end. They only forced me to continue this program. They also sent me a mail regarding my cancellation is under process but after 7 days there is no confirmation from their end. I urge oneassist to cancel this one assist membership plan. If not, i’d be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Oneassist employee call me multiple time for card protection. Even after refusing they deduct my money.. When i again call they refund half money saying cancellation charge (Which i found one year later that they have downgraded my plan instead of cancelling it). They again deduct my plan in the name of autorenewal and now they are saying it can't be cancel...
My name is arpana verma...

I had bought this insurance for my iPhone 7 in may 2017. The first year of insurance of my phone id paid 5500 for the insurance, and made no claims( as there were no damages). The 2nd year I paid 3500 approx to extend my insurance. In September 2018, my phone fell from my hand when i was walking home from the gym as someone pushed me by mistake from the back and the screen crashed. They accepted my claim, and sorted my phone out also charged a processing fee of 2800. After 6 months, in the same spot outside my house this same incident happened. ( Ther road outside my house is a bit crowded sometimes) but when I tried to claim insurance they rejected it saying the cause of damage can not be the same for them to accept the claim. I want to understand that something as basic as walking on the street being pushed by someone/ someone brushing against you while walking can surely happen twice in a span of 6 months in a city as crowded as Kolkata. Does this company expect me to make up a reason instead of being honest. Also I would like to note that the reasons given both the times were not word to word copy pasted ( I wasn’t even aware of the last claim cause written, the company’s agent read out to me) this is so outrageous, I’ve paid a sum of 12000 to the insurance agent in a span of 1.8 years, with no claim in the first year and only one in the 2nd year. How can they question my genuinety. I would definitely like to point out that I will never ever buy one assist insurance after this episode, and infact the mental harassment caused because of this is inhuman. It’s not that I cannot afford another phone, or that I have demanded a phone replacement. But the reason one buys this insurance is to make life easier, and that in the back of one’s mind one feels secured. But this has left a bad taste. This company expects one to lie. I cannot help it if my phone fell from my hand while walk from my gym back home twice. And when I was buying this insurance they painted such a lovely picture saying hassle free claims, and never pointed this out. Nowhere in the terms and conditions also this is written that the cause of damage can not be the same.
I would request you to take this case forward, and make sure the future customers don’t face such issues.

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 07/03/2019. Without my permission, i also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m being continuously charged 1899/-every year since 2016 i believe and i couldnot understand what is it for.

Please deactivate and refund my money asap
Date of incident : 07/03/2019
Hdfc credit card no. Xx5842

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1614 without my concern on date:08/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 1797089
Name :- jyoti siwach
Mobile No. :- [protected]
Credit Card Number Ending :- 1614

Sir,

I got mail from one assit regarding subscribed plan of 1399/-. I just don't like to renewal
The plan 1399/- please deactivate this plan as soon as possible.

Phone : [protected]

Name: kada sateesh chandra
Date of incident:25-02-19
Oneassist relationship number : 4043690
Email : [protected]@gmail.com

I didn't wanted the renewal of the product i was using so i called them up regarding the cancellation as it was due for renewal, when i called their customer care services they were very helpful regarding the matter and assured me that it won't be renewed and i won't be charged for it, they even added if at all i am charged for it they are going to revert the charges. Yesterday when i got a text from the bank about deduction from oneassist consumer solutions for renewal of their product.
When i called them about it they readily noted down my previous cancellation request number and gave me another number and assured me that cancellation team will get in touch with me and help me.
When i got a call from them today they were ready to cancel the product but told me that once the charges have been deducted they can't be reversed. So they can't help me with that and i'll be charged for it anyways.
I have all the recordings of the conversation i had with them and i hope that strict actions are taken against this company.

Hi

I received an sms stating deduction of 1899 for some enhanced protection plan on my newly issued credit card from icici bank.
I do not want any such protecction, please refund me my money back. That money is very important to me. Your complany is a fraud and deduct money without consent.

My details are -
Membership id: [protected]
Mobile number: [protected]

Please refund my money back in 24 hours, else i will lodge an official complaint against your fraud company.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 7903 without my concern on date 08/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

Oneassist relationship number :
Name :- praveen n k
Mobile no. :-[protected]
Credit card number ending :- 7903

Sir
We had insurance of our i phone 6 at the time of purchase in march18. Which covered liquid damage. We paid insurance premium rs 3000 for the same. On 31 jan 19 my phone had liquid damage. My handset was picked up by one assist on5 th feb. Previously they gave estimate of rs 10000 for repair they demanded rs 1200 as processing charges. We paid the same. They mailed about delivery of phone. The very next day they send a new estimate of 25000/- also stated that they will not repair the phone and send us back the damaged phone. Previously the phone was in bit working at least it was switching on. Now they took every part of the phone and gave us back fully damaged phone. Worth nil. They cheated with us badly.
Please we are very upset and harassed by the company, help us in the matter. We want compensation.
Shobhit bhatnagar
[protected]

Dear team,

An amount of rs.1399 has been deducted from my icici bank credit card for the subscription of one assist services. I need not to use these services so i want you to deactivate this plan on my account and refund the amount deducted as soon as possible.

Relationship no. : 6419902
Plan name. : enhanced wa power single plan
Validity. : 06/03/2020

Thanks & regards
Shikha choudhary

From my wife icici bank account a number of rs-1899/- got deducted from my debit card to one assist plan. Without my permission. This is an unsolicited charge of my debit card is a criminal act.

Transaction date: 25/01/19
Icici debit card no. Xx0461
Oneassist relationship number: 6176945
Amount debited without permission: rs. 1899/-
Please deactivate and refund asap

Dear team,
I received courier in last year for activate one assist plan and deduct my account automatically rs 1899 and till i am not using this services but every year automatically renew plan, so please stop this service on my account.

Relationship no.: 853207
Plan name : enhanced wa privilege single plan
Validity 01 apr. 2019
Mo. [protected]

Hi

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team on 8th march stating i gave verbal consent which i have never given.
Please de activate plan and refund my money asap
Date of incident : 27 feb 2019
Oneassist relationship number : 1754572

Sanjeev

Aman singh gaur

Assistant manager

Amansingh. [protected]@innovation. Group

Mb no-[protected]

1105, pearl omaxe tower-a

Netaji subhash place, pitam pura

New delhi 110034

9 mar 19

One assist pvt. Ltd.

Oneassist.in

[protected]

[protected] acme plaza

Andheri-kurla road, andheri (E)

Mumbai city dist-400059

Mumbai (Maharashtra)

Complain on false rejection of insurance claim

Dear sir,

I, aman singh gaur policy holder of laptop insurance one assist, my relationship number is 6009027 and plan for laptop protection plan[protected], validity upto 29 dec 19. I got received service request id 3970921 for my laptop.

Apple mac book air laptop stolen on 11 feb 19. On 12 feb 19 submitting a claim assigned policy of one assist. You have subsequently rejected my claim against the policy on the basis that mysterious circumstances/unexplained reason. I refute your decision to reject my claim for following reasons:-

The definition of theft is covered in my case. (Copy enclosed ipc 378 sec)

Every supporting documentation got received by one assist insurance agents. (Id 3970921)
More document have been asked, true updation has been completed time to time (Mb [protected] available 24x7)

My claim is duly covered by above policy and i look forward to hearing from you within 12 days with a proposal for settlement. If you not here from within said time then i refer the matter to the financial ombudsman service without further warning.

Your sincerely,

Hello there

Past two years i was with membership plan of 2499 with one assist.
My membership renewal date : 7-march-19.

I called them for cancellation on 5 of feb 2019 on saying proceed for cancellation no money should be deducted from my account.
Customer care executive told me that complaint will be raised & no money will be deducted assured.

On saying that no cancellation request was taken up till march 3 2019.

I called them again saying i not received any sms or mail regarding cancellation. No money should be deducted from my account.

Then they took up for cancellation request saying that i will receive call from cancellation department.

One executive called me forced & compelled me not to cancel the plan.

Again i call them i raised a complaint cancel my plan.

They raised request on march 6 2019.

On further saying them so many times money got deducted from my account without my knowledge on
March 8 2019.

Need refund of my money & cancellation of my plan.
One assist is irresponsible & debiting money from account without customer confirmation of renewal of plan.

My one assist relationship number : 1800731
Name : yukeshkumar r

On 17/01/2019 as one assist mfee deduct rs 1899.00 from my hdfc credit card ending 6341 without my concern by one assist. I don'tlike this service & don't want this membership any more. So please refund my money of rs 1899.00 & cancel membership. To renew my ac & deduct of rs 1899.00 from my credit card they never in talk or mail with me, just deduct unknowingly. Year before for the first time they talk with me.

My one assist membership id is field29.
Name - yoshabanta das

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I had already asked for deactivation of the one assist plan last year. The customer care assistant promised that he would do it but obviously they haven't done it. There is no option for deactivation in the one assist website. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.
Deactivate the plan and refund my money ASAP
Mobile No - [protected]
Relationship No - 3778928
Membership ID - [protected]

I got a call and the product has been forcefully sold in the name of icici bank. I have not given any written consent and still my account has been debited for rs. 1899/-. I don’t want such product and kindly refund the amount in my account failing which i will not have any option but to approach police cyber cell for the complaint. The account has been wrongly debited i have confirmed with icici bank also but they are not aware off this so i again reiterate that kindly refund the account to avoid any action

Dear sir/ madam
In the past i have tried many times to terminate my oneassist protection plan,
The amount was deducted without my knowledge. That time i was told that 45 days prior to expiration of my plan i will receive an email for continuation of the plan, which i have not received so far.
Infact i have not received any mail from one assist so far.

My plan should not get auto renewal without my concent.

This should not happen again in future, or else i will be forced to make a complaint to consumer complaint and also to ceo of icici bank.

Please deactivate this plan before 24 april which the expiry date of my plan, i don't wish to continue with protection plan.

Name. Anant prasad
Mobile. [protected]
One assist relation no. 4230916
Membership id. [protected]
Email. Anant[protected]@gmail.com