OneAssist Consumer Solutions Complaints & Reviews

Today rs1399 was deducted from my account for the service which i get 1 year before and they told me that this is for one year but why are u deduct it now i gave the money once. I want to cancel my service and i want my refund back. Your customer care number is also invalid how can i contact you people. I want my refund please accept my complaint..

Hi,

I had received call from one assist team and said 1399/- will be deducted from your credit card for the security purpose. I mentioned them i don't want this service. Now they deducted 1399/- from my credit card anyway. Please help me with getting my money back. Money deducted on 23, apr 2019.

My registered mobile no - [protected]
Credit card no - [protected]
My mail id: [protected]@gmail.com

I have been a victim of one assist auto renewal process. When i took the credit card 3 years back, i was not even aware of such services linked to my account, till i check my credit card bill. And immediately i called them, and they told that amount can't be renewed please use the services for now and next year it can be cancelled. I don't know the renewal date of next year and i forgot that the next year and they have got deducted the amount again, where again i was forced to use the services of it. But this time i have informed them earlier in the month of jan and asked to cancel the services, they told it will get automatically ended after the expiration date, and then i have removed the cards from the account and closed it and not even checked my emails, as i have got a mail that cancellation service request is under process. But in the month of april in my credit card bill again there was a deduction. I called within 2-3 days of deduction and the same story they repeated, and forcing me to continue it. Even after talking to 6 of their executives, what they finally concluded is that, its my mistake of not calling them again and intimating to cancel the services. And finally i have asked them to cancel and refund the amount of 1399 which they have deducted. After a long conversation of 25 minutes the executive agreed
To refund an amount of 300 rupees out of 1399 deducted. One thing i understood is they won't refund the money. And second thing is, there is no security provided by hdfc on my account, as such third party organizations is granted access and can directly deduct the amount they want, with out any pin number or otp, or else that one assist team has all the sensitive information of my credit card, like cvv or else my pin and card details stored in their database.

This is the level of security providing by hdfc to their credit card customers. Great...!

One assist purely looting money from innocent customers.

Hi all,

I had purchase insurance for my tv from oneassist.in march 18,

On dec 8 i had register my claim for lcd panel repair as it was having line on it. For the same issue they have opened 5 claims and closed as unresolved stating that customer is not ready to pay additional amount where as i was ready to pay the difference. I have just ask them to show the part authenticity and product warranty for which...

I received sms from hdfc bank that rs 2008/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: sagar sureshbhai patel
Date of incident : 27/03/2019
Hdfc credit card no. Xxxx5154
Mobile no: [protected]
Email : [protected]@gmail.com

Since last 3 years one assist have been deducting my money from my hdfc credit card for the services which I even don’t know and won’t want such services. Without my request they started the service I tried to deactivate it but no one responded till now. It is to bring your notice that I don’t want to waste my money by such useless services so kindly deactivate it asap.

I received sms from hdfc bank that rs-2599/- deducted from my credit card to one assist plan on 12/4/19. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 12/04/2019
Hdfc credit card no. [protected]

I have a credit card regilia issued from hdfc bank. I have not used the credit card once and i even was not able to use the card as its deactivated. But on 12 th of every month there is unauthorised deduction from my credit card against one assisst transcation. I got a phone call from one assist who told me that it’s necessary to do the transction if i want to use my credit card without any monthly fee however my branch manager told me the service is free earlier. I am also getting mail from one assist from last two months charging me against my credit card but my credit card is not active. Please deactivate the one assist service as i dont require it and also waive off all the unauthorised charges against my credit card and refund the amount.

Sir there is deduction of 1800 rs for one assist service from my hdfc bank account on 12/04/2019 reference no q[protected]. I have never take this service how could the amount deducted from my account without my authorisation. So please this is my complain to you and i am requesting to cancell this service that is not taken by me and i want the refund of this amount. Kindly do the needfull.
Thanks and regards
Korna duryodhan

After opening account with icici bank these guys called me and told i[censored] will use ur credit card then they will deduct the money 1399, so that u will get further card securuty, i told ok, then the next day without using my card they deducted my money, when i asked to bank, they told u will get back ur money, but these guys are telling money has deducted, we wont give, it is deducted bcz u have told ok, i want my money back, neither i wll go legally.

Dear sir / madam
I m tamilvanan from banglure karnataka, last year 6th month 2018 i got a call and mail from one assist to activate the plan for a year and it has been activated for that 1330 rupees debited from my account and again now i got a mail from same one assist as the plan is going to get auto renew for that again 1330 rupees will be debiting from my account, but i want to deactivate the plan so please deactivate the one assist plan...
Mail id: [protected]@gmail.com

I had received a call from hdfc bank for the one assist plan and i hadn't opted for purchasing the plan. Still, this insurance has been subscribed and a fee of rs. 1899 has been billed to my credit card. Please deactivate the one assist insurance plan on my hdfc card ending 5767 and issue a refund.

Name: ashwin gudemane
Relationship number: 6759623
Email address: [protected]@gmail.com
Phone number: [protected]

My one assiste plan is auto activated. Iam not interested in this plan and want my money back that was charged to my credit card
My plan isenhanced wa power single plan
And i have been charged inr 1399/- for it
Kindly refund it soon as possible it was charged with out any consent

Relationship no.6662078
Plan name. Enhanced wa power single plan
Name:raushan kumar
Mobile no.[protected]
My credt card no.5001 last 4 disit

My one assiste plan is auto activated. Iam not interested in this plan and want my money back that was charged to my credit card
My plan isenhanced wa power single plan
And i have been charged inr 1399/- for it
Kindly refund it soon as possible it was charged with out any consent

Relationship no.289305
Plan name. Enhanced wa power single plan
Name:shriniwas rajaiya balgoniwar
Mobile no.×××××94995
My credt card no.3988 last 4 disit

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. I am not aware about the company at all. Though icici people informed me and i thought they are going to deduct it. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 7:43, 16-april-2019
Icici credit card no. Xx3002
Oneassist relationship number : 6732048

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

I dont even have any one assist member id.

Please deactivate and refund my money asap
Date of incident : 17.58hrs. 18th apr 2019

Contact : [protected]
Email: [protected]@gmail.com

My name is Sachin Nair,
Relationship No- 1908831.
I was automatically subscribed to WA Enhanced Premium Plan with membership number - [protected] and Rs. 2599 deducted from my HDFC CC
I want to unsubscribe from the above mentioned plan and want my Money Refunded.
I do not want this automatic renewal of the plans without notifications
Please do the needful

Thank you

First of all i had never asked for one assist service in the first place. And as per the credit card statement of this month one assist deducted ₹1399/- from my credit card (Xx3282) on 08/04/2019 without my consent. This looks like a security breach!

Please deactivate whichever plan is assigned to me and i want my refund asap.

Date of incident: 08/04/2019
Card no. : xx3282
One assist relationship no. : 4076085
Registered mobile no. : [protected]
(These information were retrieved from my spam mails)

I am icici credit card user.

On 11 april, received sms from icici stating amout of rs.1399 are debited from my credit card account - xx2006 without my permission. I am no way interested in one assist plan. I need refund of rs.1399

Before one year one assist did same thing (Deducted rs.1399) and later customer support person informed that plan will be deactivated after 1 year. And they repeated same thing again which is not at all acceptable.

So please deactivate plan and refund my money asap as i am not at all interested in one assist.

Date of incident : - 11/04/2019 04.37 pm
Icici credit card no. - xx2006

Hello,
I used one assist services on my icici account. When i started it they said they would ask every time whether i ned service or not. But this year, i didn't receive a call and the money was deducted automatically. I no longer wish to use oneassist services. So, please deactivate oneassist services on my account.

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

Oneassist id: 1909582