OneAssist Consumer Solutions Complaints & Reviews

I have a credit card regilia issued from hdfc bank. I have not used the credit card once and i even was not able to use the card as its deactivated. But on 12 th of every month there is unauthorised deduction from my credit card against one assisst transcation. I got a phone call from one assist who told me that it’s necessary to do the transction if i want to use my credit card without any monthly fee however my branch manager told me the service is free earlier. I am also getting mail from one assist from last two months charging me against my credit card but my credit card is not active. Please deactivate the one assist service as i dont require it and also waive off all the unauthorised charges against my credit card and refund the amount.

Sir there is deduction of 1800 rs for one assist service from my hdfc bank account on 12/04/2019 reference no q[protected]. I have never take this service how could the amount deducted from my account without my authorisation. So please this is my complain to you and i am requesting to cancell this service that is not taken by me and i want the refund of this amount. Kindly do the needfull.
Thanks and regards
Korna duryodhan

After opening account with icici bank these guys called me and told i[censored] will use ur credit card then they will deduct the money 1399, so that u will get further card securuty, i told ok, then the next day without using my card they deducted my money, when i asked to bank, they told u will get back ur money, but these guys are telling money has deducted, we wont give, it is deducted bcz u have told ok, i want my money back, neither i wll go legally.

Dear sir / madam
I m tamilvanan from banglure karnataka, last year 6th month 2018 i got a call and mail from one assist to activate the plan for a year and it has been activated for that 1330 rupees debited from my account and again now i got a mail from same one assist as the plan is going to get auto renew for that again 1330 rupees will be debiting from my account, but i want to deactivate the plan so please deactivate the one assist plan...
Mail id: [protected]@gmail.com

I had received a call from hdfc bank for the one assist plan and i hadn't opted for purchasing the plan. Still, this insurance has been subscribed and a fee of rs. 1899 has been billed to my credit card. Please deactivate the one assist insurance plan on my hdfc card ending 5767 and issue a refund.

Name: ashwin gudemane
Relationship number: 6759623
Email address: [protected]@gmail.com
Phone number: [protected]

My one assiste plan is auto activated. Iam not interested in this plan and want my money back that was charged to my credit card
My plan isenhanced wa power single plan
And i have been charged inr 1399/- for it
Kindly refund it soon as possible it was charged with out any consent

Relationship no.6662078
Plan name. Enhanced wa power single plan
Name:raushan kumar
Mobile no.[protected]
My credt card no.5001 last 4 disit

My one assiste plan is auto activated. Iam not interested in this plan and want my money back that was charged to my credit card
My plan isenhanced wa power single plan
And i have been charged inr 1399/- for it
Kindly refund it soon as possible it was charged with out any consent

Relationship no.289305
Plan name. Enhanced wa power single plan
Name:shriniwas rajaiya balgoniwar
Mobile no.×××××94995
My credt card no.3988 last 4 disit

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. I am not aware about the company at all. Though icici people informed me and i thought they are going to deduct it. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 7:43, 16-april-2019
Icici credit card no. Xx3002
Oneassist relationship number : 6732048

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

I dont even have any one assist member id.

Please deactivate and refund my money asap
Date of incident : 17.58hrs. 18th apr 2019

Contact : [protected]
Email: [protected]@gmail.com

My name is Sachin Nair,
Relationship No- 1908831.
I was automatically subscribed to WA Enhanced Premium Plan with membership number - [protected] and Rs. 2599 deducted from my HDFC CC
I want to unsubscribe from the above mentioned plan and want my Money Refunded.
I do not want this automatic renewal of the plans without notifications
Please do the needful

Thank you

First of all i had never asked for one assist service in the first place. And as per the credit card statement of this month one assist deducted ₹1399/- from my credit card (Xx3282) on 08/04/2019 without my consent. This looks like a security breach!

Please deactivate whichever plan is assigned to me and i want my refund asap.

Date of incident: 08/04/2019
Card no. : xx3282
One assist relationship no. : 4076085
Registered mobile no. : [protected]
(These information were retrieved from my spam mails)

I am icici credit card user.

On 11 april, received sms from icici stating amout of rs.1399 are debited from my credit card account - xx2006 without my permission. I am no way interested in one assist plan. I need refund of rs.1399

Before one year one assist did same thing (Deducted rs.1399) and later customer support person informed that plan will be deactivated after 1 year. And they repeated same thing again which is not at all acceptable.

So please deactivate plan and refund my money asap as i am not at all interested in one assist.

Date of incident : - 11/04/2019 04.37 pm
Icici credit card no. - xx2006

Hello,
I used one assist services on my icici account. When i started it they said they would ask every time whether i ned service or not. But this year, i didn't receive a call and the money was deducted automatically. I no longer wish to use oneassist services. So, please deactivate oneassist services on my account.

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

Oneassist id: 1909582

On availing new credit card from hdfc bank previous year i got automatically enrolled to one assist plan without my consent and automatically membership fee got debited from my credit card. So, i contacted both hdfc bank they told me contact one assist in this regard. After contacting one assist they kept on persuading me to keep the plan and started enumerating its benefits. I told them i strictly do not at all want to continue it after that they said we are providing a discount just for you and they just persuaded to carry forward the plan and they said the plan is already active and will remain for a year. I strictly said then i do not want to avail the plan and no renewal should happen the next time. They assured me that no auto debit will happen the next time. But to my surprise they are auto debiting rs 1399 on 09th april 2019 from my credit card even this year without my consent. I am really frustrated with one assist.

I want my full refund of my debited amount at the earliest.

D/sir
I have got a message today from hdfc bank that membership fees has been deducted from my credit card ending... 0585 and debit card ending 7182. I am no longer membership of one assist. Money also deducted from my account without prior permission from me. Amount 275.92, 551.85, 965.73 total amount loss my rs 1793.50

Shrinivas vallusa
Mobile no. [protected]
Credit card no.,... 0585
Date. 14/04/2019...

Dear sir
I surinder dogra having account in kotak bank and have credit card also, but still not used.
I got message from your company toward payment of 1299 from my credit card without my concern.
Sir i m not at all interested in this service so please deactivate and refund my money.
Last year also i got it refunded.
Thanks
Regards
Surinder dogra
[protected]

I am homeassist plan customer with membership id: [protected]

I have been requesting oneassist for servicing of my 2 window acs for last 5 days. It is not yet resolved. I was given one number of some technician named bunty - [protected] on 10th april (After 3 days of lodging my service request) and after keeping me on hold for 15 minutes on the phone. He called he will come in evening but in the evening he stopped taking my call. On 11th april, another technician named sahil [protected] was assigned. He said he has not received any message from oneassist. Then he said some other technician has been assigned but his number is being used for service messages because other technician does not have android app used for booking the service request. He gave another number of a technician named dheeraj solanki [protected]. Now both the numbers are switched off.

God only can help oneassist from becoming bankrupt if they continue providing such pathetic service. Such companies should shut down shops. Its customer care executives do not provide any phone number or email id for escalating the matter.

Very very poor service

Dear sir,

I am a icici bank credit card holder. Recently i received call from icici bank and they just given information about one assist plan after that they activated this plan on my card. I no longer want this feature over my cards. Wish to cancel this policy and request you to kindly refund the debited amount for this purchase as soon as possible.

Thanks,
Chithira s
Mob no: [protected]
Date[protected]

D/sir
I have got a message today from hdfc bank that membership fees has been deducted from my credit card ending... 7143. I am no longer membership of oneassist. Money also deducted from my account without prior permission from me.
Therefore i request you to stop landering of money with immediate effect. And amount already collected may be refunded.
Your sincerely

Lalit changmai
Mobile no. [protected]
Credit card no.,... 7143.
Date. 12/04/2019

Hello sir, the one assist service applied on my debit card dec'18 or jan'19 year. Please cancel this service immediately and refund money 1899. My relation ship number 6095149. How many times i have sent mail. But no response. Cancel this service as soon as possible. Why you people not at all responding. Don't make me fool. Immediately cancel this service.